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This document provides a summary of a webinar on using social media and multiple marketing channels to reach consumers. It discusses how consumers are always connected through various technologies and how marketers need to use multiple channels in their campaigns. It highlights statistics on social media and mobile usage. Two speakers then provide examples from Campbell Soup and Tissot watches on how they use digital tactics and social media as part of their marketing strategies. They discuss challenges in measuring effectiveness and integrating different platforms. The webinar concludes that marketers need to embrace cross-channel strategies to engage customers through both traditional and new media.
social_media_tm_hp_slides
- 1. Social Media… Jointhe Conversation and Gain More Leads March 3, 2011 A special thank you to:
- 2. Today’s Speakers Anthony Sanzio Sharon Buntain Group Director US Brand President Corporate & Brand Communications TISSOT, Swiss Watches Campbell Soup Company The Swatch Group, Ltd. Moderator Barb Pellow Group Director InfoTrends
- 3. Tips for WebinarAttendees • Technical difficulties? Let us know by using the “Ask a Question” box, or trouble-shoot by clicking the “Help” button below • Please disable pop-up blockers • Get a PDF version of this presentation by clicking the “Download Slides” button • Like what you’re seeing/hearing? Tell peers using the “Invite a Colleague” button, or let us know by clicking the “Survey” button and sending your feedback • Submit questions to today’s speakers using the “Ask a Question” box • View this event on-demand for the next 90 days at www.targetmarketingmag.com/webinar Don’t forget to Tweet about this Webinar using hashtag #TMGWebinar
- 4. Today’s Agenda • AllChannels On Barb Pellow • Social Media and the Digital Anthony Sanzio Marketing Taxonomy • The Changing Marketing Sharon Buntain Demographic • Recommendations and Conclusions • Questions
- 5. Reaching Consumers… ItUsed to be Easy!
- 6. Today’s Consumers areALWAYS ON and Marketers Don’t Know Which Channels to Use!
- 7. Everyone is Connected! •The total number of global Internet users surpassed two billion before the end of 2010 • More than half (1.2 billion) are citizens of developing countries – In developed countries, 71% of households own a computer, and 65.6% have access to the Internet Source: ITU, the information technologies and communication arm of the United Nations (UN)
- 8. Social Media: MakingConnections • As of December 2010, Facebook had more than 500 million active users. 70% of users are outside of the United States. If Facebook were a country, it would be the world’s 3rd largest. • LinkedIn had over 85 million members in 200 countries as of November 2010. A new member joins every second. About half of LinkedIn’s members are outside the United States. • YouTube exceeds 2 billion views a day. This is nearly double the prime-time audience of all 3 major U.S. broadcast networks combined • Twitter has over 106,000,000 registered users. 300,000 sign up per day. Twitter users are, in total, generating an average of 55 million tweets a day— that’s more than 600 tweets per second!
- 9. Texting Takes Off •SMS has jumped from an estimated 1.8 trillion in 2007 to 6.1 trillion in 2010. • At an average cost of seven cents per message, SMS traffic generates approximately $14,000 every second. • The U.S. and the Philippines combined accounted for more than one-third of the total number of messages sent last year. Source: ITU, the information technologies and communication arm of the United Nations (UN)
- 10. A Focus onthe Individual!
- 11. A Movement towardMore Targeted Campaigns What percentage of your marketing campaigns fit into the following categories? N = 466 Marketers Source: Capturing the Cross-Media Direct Marketing Opportunity, InfoTrends, 2010
- 12. It’s Personalization PlusEngagement
- 13. Real Time… Atthe Speed of NOW!
- 14. A Growing Numberof Media Options Which of the following media does your company use for marketing? Electronic Print Multiple Responses Permitted N = 518 Source: Capturing the Cross-Media Direct Marketing Opportunity, InfoTrends, 2010
- 15. Average Number ofMedia Types Used in a Direct Marketing Campaign How many different types of media does your company use for a typical direct marketing campaign? Mean = 3 N = 518 Source: Capturing the Cross-Media Direct Marketing Opportunity, InfoTrends, 2010
- 16. Top Considerations inMedia Decisions What are your top THREE considerations in deciding which media to use in marketing campaigns? Cost 66% Target audience 39% Customer preference 35% Nature of campaign (ret. vs. acq.) 27% Customer data availability 26% Past campaign performance 25% Ease of tracking/measurement 22% Ease of execution 21% Internal skill sets 8% Past budget allocation 7% Following competitor 6% Recommendation from agency 5% Multiple Responses Permitted Other 1% 0% 20% 40% 60% 80% N = 518 Marketers Percentage of Respondents Source: Capturing the Cross-Media Direct Marketing Opportunity, InfoTrends, 2010
- 17. And the WinnerIs… • Marketers will spend $4 billion worldwide on Facebook in 2011, with $2.2 billion of that in the United States. During 2011, Facebook will receive 68% of all social network ad spending worldwide. • Twitter is expected to attract $150 million in advertising this year and $250 million in 2012. • Social games will start to make a dent too. Expenditures will reach $274 million worldwide this year and $417 million in 2012. • Worldwide spending on social networks will reach almost $6 billion this year, amounting to $3.1 billion in the U.S. and $2.9 billion in international markets.
- 18. Social Media andthe Digital Marketing Taxonomy Anthony Sanzio Group Director, Corporate & Brand Communications Campbell Soup Company
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- 20. About Campbell • Foundedin 1869 • Global Food and Beverage Manufacturer – Simple meals, anchored in soup – Baked snacks, anchored in Pepperidge Farm & Arnott’s – Healthy beverages, anchored in V8 • Key Brands – Campbell’s – Pepperidge Farm and Arnott’s – V8 • $8 Billion in Sales
- 21. How We Operate •Classic matrix organization • Business units & corporate functions • Public Affairs – Corporate Communications – Brand Communications • BU-funded and part of integrated marketing – Wellness Communications • BU-funded and part of integrated marketing
- 22. Media Mix • Campbelluses a variety of media across brands – TV - :30 and :15s – Radio – Print: Recipe ads – Out of home – Digital & Mobile – Spend nearly doubled in last 4 years
- 23. Social Media isa Tactic within Digital Marketing Source: MECi
- 24. Stickybits UPC CodePromotion Highlights New Condensed Labels, Offers Prices What is Stickybits? StickyBits is a mobile application that allows users to affix videos, photos, text, or audio to any product that has a barcode. How it works A consumer can enter the Soup Scan Sweepstakes by uploading a photo of themselves holding one of the new can labels for a chance to win $500 in prize money. A consumer can enter in one of two ways: 1.Online/Facebook: Taking a digital picture of themselves holding a can with one of the new labels and uploading it to the Soup Scan Sweepstakes entry tab on the RW Condensed Facebook page 2.Mobile device: Downloading the Stickybits application and scanning one of the new can labels to upload a “bit,” in this case a photo of themselves holding one of the new cans. The bit then be uploaded via the mobile application to the Soup Scan Sweepstakes tab on the RW Condensed Facebook fan page.
- 25. What’s Working, What’sNot • What’s Working – Engagement – Apps – Mobile • Challenges – Measurement – Organization Structure
- 26. The Changing MarketingDemographic Sharon Buntain US Brand President for TISSOT, Swiss Watches The Swatch Group, Ltd.
- 27. Company Background • Tissotwas founded in 1853 and is currently active in 165 countries • Member brand of the Swatch Group, the world’s largest watch company • $6 billion in sales 2010, $1 billion operating profit • Number of Employees • The fascinating back story… Tissot – Innovators by Tradition
- 28. Product Offerings andDistribution Models • Business Model • Distribution and Retail Model • Why Tissot?
- 29. New Opportunities forMarketers Old School Industry Example Today’s Example National Print Campaign Retail Outdoor Catalog
- 30. WHY? Print Example:Style Cards
- 31. WHY? Print Example:2-Sided Style Cards
- 32. WHAT? Media thatEngages Tissot QR Code Tissot AR TV
- 33. WHY? A PrintedImage that Generates a CRM Database
- 34. WHY? Immediacy! Prompt Userto Call/e-Mail Regarding a Specific Product
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- 37. WHY? Education! Educate Consumersby Linking to Social Profiles/Blogs
- 38. WHY? Tracking! A PrintedImage that Can TRACK RESULTS for Your Customers
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- 40. WHERE? At RetailUsing in-Counter Displays
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- 42. Key Challenges • Integratedmarketing, the 10 platforms: — Print? Direct Mail? — Online? Mobile? — Social Media? Viral recommendations? — TV? Radio? — OOH? — Sponsorship activitation
- 43. Recommendations Ifyou didn’t start in 2010, then 2011 is the answer! • It’s about growing databases/mailing lists • It’s about creating content • It’s about your clients tracking ROI on their marketing spend
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- 45. Conclusions: It’s Timeto Rethink Your Strategy! • Marketers and service providers need to accept that the balance of power between buyer and seller has changed ... forever • Economy, technological advancements, and cultural changes will continue to drive cross-media direct marketing opportunities • Customer engagement and interactivity will be essential to marketers of all types…It is print, mobile, online, and social • Campaigns need to communicate with customers and prospects through multiple channels • Communications strategies need to create uniquely powerful opt-in preference driven databases to enhance future communications
- 46. It’s Time toBecome an Integrated Cross-Media Marketer • Embrace a “phased” cross-media adoption plan • Select partners that expand your reach • Start and end all marketing efforts with data • Establish interactive communication with your customers • Develop campaigns with measurement and multiple media types in mind • Test and iterate, then scale for all new programs
- 47. “An ostrich withits head in the sand is just as blind to opportunity as to disaster.”
- 48. Question & AnswerSession If you haven’t done so already, please take this time to submit questions to our speakers using the “Ask a Question” box on your console.
- 49. Thank You! Thank youfor taking the time to attend our Webinar today. For additional information about our Webinar series, check out the following Website: www.targetmarketingmag.com/webinar Please take a moment to fill out our feedback survey.