This document provides an overview of social media and tips for businesses to utilize social media effectively. It discusses the large user bases of major social media platforms like Facebook, Twitter, and Linkedin. It then gives guidelines for setting up business pages on each platform, emphasizing listening to customers, engaging with followers, and using social media to build relationships rather than just for advertising. The document concludes by offering tips for creating a regular social media content schedule and things businesses should avoid when using social media.