Social Media Marketing Presentation

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arielnudman

Business Education

LO
EnLme is
H a
my

Social Media Monitoring
Center

2007

2008

2009

2010 } +100K Facebook
+34K Twitter

SOCIAL MEDIA
MONITORING AND
CUSTOMER
ENGAGEMENT
COMPANY

?
@ HD HBO

Customer Service

• Handling of inquiries
and Doubts
• Technical Support

#BLAH!
A H! BLAH!
@BL
@B BLAH!
BLAH LA
! H!
H !
B LA LA H!
#B

My iPhone 4 always lowers its
internet speed in the second
part of the month EH!

Can we call you to xxxxx389?

Ok!

Our executives will call you,
take care!

I can’t pay my bill on your
website! #MovistarSucks

Is there any way we can help
you?
No, I had to use another
method, your page doesn’t work!

LO
HyEnLme is
m a

NKY OU !
@ THA THANK YOU!
IA S!
AC
G
THA
R
#THANKYOU!
NK Y
O U! @GRA
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Social Media Marketing Presentation

1. LO EnLme is H a my Social Media Monitoring Center

2. Social Media Monitoring Center

5. 10.000.000

6. 2007 2008 2009 2010 } +100K Facebook +34K Twitter

7. Relationship With Customer Social Media Monitoring Center Public Customer Marketing Sales Relations Service • Campaign Analysis • Traffic Movement • Crisis Management • Generate • Handling of • Brand Awareness • PR with Sponsors Conversation inquiries and Doubts and Partners • Technical Support Customer Engagement

8. 2011

9. 1st in 2011 Latin America!

10. SOCIAL MEDIA MONITORING AND CUSTOMER ENGAGEMENT COMPANY ? @ HD HBO

11. 208.435

12. 2010 69.859 2011 208.435 +198%

13.

14. 2010 14.763 2011 88.521 +500%

15. Customer Service • Handling of inquiries and Doubts • Technical Support

16. ? ? ? ? ? ? ? ?

17. #BLAH! A H! BLAH! @BL @B BLAH! BLAH LA ! H! H ! B LA LA H! #B

18. My iPhone 4 always lowers its internet speed in the second part of the month EH! Can we call you to xxxxx389? Ok! Our executives will call you, take care! I can’t pay my bill on your website! #MovistarSucks Is there any way we can help you? No, I had to use another method, your page doesn’t work!

19. My iPhone 4 always lowers its internet speed in the second part of the month EH! Can we call you to xxxxx389? Ok! Our executives will call you, take care! I can’t pay my bill on your website! #MovistarSucks Is there any way we can help you? No, I had to use another method, your page doesn’t work!

20. LO HyEnLme is m a NKY OU ! @ THA THANK YOU! IA S! AC G THA R #THANKYOU! NK Y O U! @GRA CIAS ANKYOU! RACIAS! @TH G #

Social Media Marketing Presentation

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