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SOCIAL MEDIA
SERIES: !
SOCIAL MEDIA 2014
JACINTA CROAGH
ABOUT ME
NO NODDING OFF…
- marketer, social media strategist!
- blogger, content developer!
- 18 year advertising agency, media, consulting
background
TODAY..
WHAT WE’LL COVER
• the latest stats on social media, 2014!
!
• trends: user behaviour, mobile, apps, growth platforms!
!
• case studies: business!
!
• case studies: individuals
THE CONVERSATION PRISM
VERSION #1 - 2009
An impressive
visual study of
how we use
online networks. !
!
How they
converge…
THE CONVERSATION PRISM
VERSION #4 - 2013
… and how this
changes over
time.!
SOCIAL
MEDIA
2014
THE LATEST TRENDS & STATS….
!
THE SOCIAL MEDIA EFFECT…
LATEST STATS
LATEST STATS!
THE SOCIAL MEDIA EFFECT…
20142008
LATEST STATS!
SOCIAL MEDIA’S AFFECT ON US…
LATEST STATS
THE
YEAR
THAT
WAS…
!
!
!
!
!
2013
2013
Google+:
takes #2 spot
for most
active users
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
The new Pope
Francis
becomes the most
talked about
person on FB
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
72% of all online
adults globally
using social media
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
Snapchat users
share 350m photos
a day
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
THE SOCIAL
MEDIA EFFECT…
2013
Google+:
takes #2 spot
for most
active users
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
The new Pope
Francis
becomes the most
talked about
person on FB
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
72% of all online
adults globally
using social media
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
Snapchat users
share 350m photos
a day
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
THE SOCIAL
MEDIA EFFECT…
2013
Google+:
takes #2 spot
for most
active users
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
72% of all online
adults globally
using social media
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
Snapchat users
share 350m photos
a day
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
The new Pope
Francis
becomes the most
talked about
person on FB
THE SOCIAL
MEDIA EFFECT…
2013
Google+:
takes #2 spot
for most
active users
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
72% of all online
adults globally
using social media
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
Snapchat users
share 350m photos
a day
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
The new Pope
Francis
becomes the most
talked about
person on FB
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
THE SOCIAL
MEDIA EFFECT…
2013
Google+:
takes #2 spot
for most
active users
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
Snapchat users
share 350m photos
a day
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
The new Pope
Francis
becomes the most
talked about
person on FB
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
72% of all online
adults globally
using social media
THE SOCIAL
MEDIA EFFECT…
2013
Google+:
takes #2 spot
for most
active users
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
Snapchat users
share 350m photos
a day
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
The new Pope
Francis
becomes the most
talked about
person on FB
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
72% of all online
adults globally
using social media
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
THE SOCIAL
MEDIA EFFECT…
2013
Google+:
takes #2 spot
for most
active users
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
Snapchat users
share 350m photos
a day
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
The new Pope
Francis
becomes the most
talked about
person on FB
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
72% of all online
adults globally
using social media
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
THE SOCIAL
MEDIA EFFECT…
2013
Google+:
takes #2 spot
for most
active users
Snapchat users
share 350m photos
a day
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
The new Pope
Francis
becomes the most
talked about
person on FB
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
72% of all online
adults globally
using social media
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
THE SOCIAL
MEDIA EFFECT…
2013
Google+:
takes #2 spot
for most
active users
Twitter launches
Vine: 6 sec
video loop (https://
vine.co/feed)
The new Pope
Francis
becomes the most
talked about
person on FB
Original Harlem
Shake went viral:
1.7 new videos
uploaded to
YouTube (http://youtu.be/
384IUU43bfQ)
72% of all online
adults globally
using social media
Psy Gangnam
Style: the most
viewed video in 2013
(1.2b views) (http://
www.youtube.com/watch?
v=9bZkp7q19f0&feature=kp)
Nielsen reveals
YouTube reaches
more 18-34 y/o’s than
any US cable network
Instagram
launches 15sec
videos. That day,
Vine sharing
dropped 40%
Snapchat users
share 350m photos
a day
THE SOCIAL
MEDIA EFFECT…
THE SOCIAL 2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
Mobile makes up
more than 25% of
YouTube’s global
watch time
LinkedIn 38% of
unique visitors came
from mobile
Twitter floated on
the NYSE
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
MEDIA EFFECT…
2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
Mobile makes up
more than 25% of
YouTube’s global
watch time
LinkedIn 38% of
unique visitors came
from mobile
Twitter floated on
the NYSE
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
THE SOCIAL
MEDIA EFFECT…
2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
LinkedIn 38% of
unique visitors came
from mobile
Twitter floated on
the NYSE
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
Mobile makes up
more than 25% of
YouTube’s global
watch time
THE SOCIAL
MEDIA EFFECT…
2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
Twitter floated on
the NYSE
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
Mobile makes up
more than 25% of
YouTube’s global
watch time
LinkedIn 38% of
unique visitors came
from mobile
THE SOCIAL
MEDIA EFFECT…
2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
Twitter floated on
the NYSE
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
Mobile makes up
more than 25% of
YouTube’s global
watch time
LinkedIn 38% of
unique visitors came
from mobile
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
THE SOCIAL
MEDIA EFFECT…
2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
Mobile makes up
more than 25% of
YouTube’s global
watch time
LinkedIn 38% of
unique visitors came
from mobile
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
Twitter floated on
the NYSE
THE SOCIAL
MEDIA EFFECT…
2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
Mobile makes up
more than 25% of
YouTube’s global
watch time
LinkedIn 38% of
unique visitors came
from mobile
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
Twitter floated on
the NYSE
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
THE SOCIAL
MEDIA EFFECT…
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
Mobile makes up
more than 25% of
YouTube’s global
watch time
LinkedIn 38% of
unique visitors came
from mobile
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
Twitter floated on
the NYSE
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
THE SOCIAL
MEDIA EFFECT…
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
2013
Syrian govt start using
Instagram to combat bad
press re chemical
weapons usage
What does the Fox
Say? Highest new
trending video by Sept:
350m views!
http://www.youtube.com/watch?
v=jofNR_WkoCE
Mylie Cyrus:
#twerking at the
VMA’s 306,000
Tweets/minute
Mobile makes up
more than 25% of
YouTube’s global
watch time
LinkedIn 38% of
unique visitors came
from mobile
Twitter floated on
the NYSE
‘Selfie’ Oxford
Dictionary word of
the year. Frequency
of use increased
17,000% in 2013
Snapchat founder
turned down offers
of $3b and $4b from
FB & Google
respectively
Beyoncé: music
industry 1st: launches
new album via
Instagram & iTunes
with no prior marketing
THE SOCIAL
MEDIA EFFECT…
LATEST STATS!
THE SOCIAL MEDIA EFFECT…
LATEST STATS!
THE SOCIAL MEDIA EFFECT…
LATEST STATS!
THE SOCIAL MEDIA EFFECT…
LATEST STATS!
THE SOCIAL MEDIA EFFECT…
LATEST STATS!
THE SOCIAL MEDIA EFFECT…
USER BEHAVIOUR
THE LATEST & GREATEST….
USER BEHAVIOUR
IT’S A MOBILE WORLD…..
MOBILENOMICS:!
http://www.socialnomics.net/2013/03/25/mobilenomics-
video/
Source: briansolis.com
USER BEHAVIOUR
IT’S A MOBILE WORLD…..
USER BEHAVIOUR
The average age
for the first mobile
phone is now 13 !
_____________!
!
44% of mobile
users sleep with
the phone next to
them: FOMO
Australian
smartphone users
outstrip the US &
UK per capita: 72%
of all mobile users,
behind only China
& Sth Korea
Over 60% of Aussie
smartphone users are
online daily: this is
double the rate from
2010
Australians aged
16-24 spend a total
of 29 days a year on
their smartphone
At the end of 2013,
there were more
smartphones than
people on the planet
Australian tablet
ownership will
equal
smartphones by
2017: market
penetration in Oz
is 3rd highest
globally
IT’S A MOBILE WORLD…..
USER BEHAVIOUR
MOBILE DATA: AUSTRALIA - Google Research, 2013
• Smartphones are an indispensable part of our daily lives!
• 71% mobile phone market penetration!
• we spend more time on mobile than we do on newspaper &
magazines combined!
• The Effect? The constantly connected consumer is key for B2B
and B2C marketing in Australia
• 80% of smartphone users are doing something else whilst on
their smartphone - like watching TV!
• mobile search, app, social networking & video usage are prolific!
• The Effect? Integrated cross-media marketing is crucial
USER BEHAVIOUR
MOBILE DATA: AUSTRALIA - Google Research, 2013
• Geo-location marketing is critical: 86% of users look for local
info & businesses: 88% take action if they found what they’re
looking for!
• The Effect? Clickable phone numbers on mobile search results
is mandatory. Leveraging location-based services likewise.
• 94% of smartphone users have researched a product or service
on their device!
• 28% of smartphone users have made a purchase on their phone!
• The Effect? The multiple paths to purchase reiterated the need
for cross-channel marketing strategy including a mobile/
responsive design site
USER BEHAVIOUR
MOBILE DATA: AUSTRALIA - Google Research, 2013
• Smartphones help advertisers connect with consumers: mobile
ads are noticed by 87% of users!
• 63% of consumers have done a smartphone web search after
seeing an offline ad!
• The Effect? Mobile ads drive greater consumer engagement
And Yet….!
• only 25% of brands have a mobile strategy!
• only 27% of businesses have a mobile site!
• 39% of marketers have no strategy for mobile email
Source: google.com/
• $7.3b revenue in 2011; estimated $36.7b by 2015 !
• the average smartphone user spends 2 hours a day on apps
(more than double the time spent 2 years ago)!
• productivity is low: 43% of app time is gaming
APPS!
THE GLOBAL APP MARKET IS BOOMING….
Source: onbile.com/
• the more we use Apps, the less Google knows about our
online behaviour…!
• around 90% of all downloads are free!
• 93% willing to pay for games; 76% willing to pay for news
APPS!
THE GLOBAL APP MARKET IS BOOMING….
Source: onbile.com/
APPS!
THE GLOBAL APP MARKET IS BOOMING….
Most popular app categories….
APPS!
THE GLOBAL APP MARKET IS BOOMING….
Source: xcubelabs.com
Games Weather Social Maps Music News Banking
64%
60% 56% 51% 44% 39% 32%
APPS!
THE GLOBAL APP MARKET IS BOOMING….
Source: mobilestatistics.com
!
Total Apps Available
APPS!
THE GLOBAL APP MARKET IS BOOMING….
Source: mobilestatistics.com
!
Total App Downloads
LATEST & GREATEST!
GROWTH PLATFORMS
LATEST & GREATEST!
GROWTH PLATFORMS
Pinterest is a pinboard-style photo &
video sharing website that allows
users to create and manage theme-
based image collections such as
events, interests, and hobbies.!
!
Pinners browse other Pinboards for
images, "re-pin" images to their own
pinboards, or "like" photos.
- 11.7m users globally!
- 800k Australians!
- 87% female!
- the fastest growing content sharing
platform on the web!
- 12m unique visitors/month!
- Pins with price$ have 36% more
‘likes’ than those without!
- 4x the revenue of Twitter!
- 27% more revenue than FB!
- hit 10m unique monthly visitors in
the US faster than any other site in
history!
- 83% of luxury brands are present
LATEST & GREATEST!
GROWTH PLATFORMS
1 in 5 women are on Pinterest
LATEST & GREATEST!
GROWTH PLATFORMS
1 in 4 consumers spend less
time on other social media sites,
in favour of Pinterest
59% of all
Pinterest users
have clicked
through to make a
purchase
LATEST & GREATEST!
GROWTH PLATFORMS
Nearly 50% of
female Pinners have
made a purchase
based on
recommendations -
that’s 1/3 of female
users on FB
37% of males
users have
purchased
something they’ve
seen on Pinterest
Pinterest users
spend around $80
on purchases
referred from the
site - twice that of
FB spenders
Hiring:!
- Taco Bell: totally nailed their
Pinterest hiring strategy!
- meet the recruiting team!
- fun, ‘day-in-the-life’ videos!
- boards that highlight
company culture!
- very cool….
LATEST & GREATEST!
HOW’S IT BEING USED?
LATEST & GREATEST!
HOW’S IT BEING USED?
LATEST & GREATEST!
HOW’S IT BEING USED?
Hiring:!
- GE Careers!
- tells a story about the
organisation !
- diverse programs and
projects that make up the
company !
- very compelling content
LATEST & GREATEST!
HOW’S IT BEING USED?
- The New Traditionalists (luxury home furnishings in New York)!
- TOTALLY COOL!!
- a single job campaign: so easy to set up, cheap, easy to share/seed!
- http://www.pinterest.com/thenewtrad/help-wanted/
LATEST & GREATEST!
GROWTH PLATFORMS
Snapchat is an increasingly
popular mobile app - heavily
amongst millennials - that lets
users send photos and videos
(sometimes for sexting) that
disappear after seconds.!
!
It has proven its potential to stoke
a brand’s ‘super-fan’ culture.
LATEST & GREATEST!
GROWTH PLATFORMS
- 350million photos uploaded
every day!
- heavily skewed to the 13-25 

y/o’s with a dominant female
user-base!
- no confirmed/exact user count
-yet still, FB and Google have
both tried to acquire it!
- ad-free…for now
LATEST & GREATEST!
GROWTH PLATFORMS
LATEST & GREATEST!
HOW’S IT BEING USED?
- personal delivery of content -
video, photo, message!
- scheduled to deliver at a specific
time - so great for promotions,
discounts & competitions!
- once viewed, it’s deleted within a
matter of seconds (or options for
24 hour repeat viewing)!
- gamification: eg scavenger hunt!
- insider company knowledge!
- events showcase!
- recruitment drives
LATEST & GREATEST!
HOW’S IT BEING USED?
- NY frozen yoghurt chain!
- asked fans to snap themselves at one of their locations!
- in return they’d receive a snap with a New Year’s promo coupon: for 15%, 50% or 100% off!
LATEST & GREATEST!
HOW’S IT BEING USED?
- Taco Bell!
- early adopter (April 2013)!
- used SC to announce the Beefy
Crunch Burrito was coming back!
- using the ‘story feature’: where you
can add a snap to a feed for 24 hours!
LATEST & GREATEST!
HOW’S IT BEING USED?
- Karmaloop!
- multi-platform web retailer!
- snaps exclusive deals!
- behind the scenes, new products,
office antics, ‘a few selfies too’!
- great visuals
LATEST & GREATEST!
HOW’S IT BEING USED?
- Rebecca Minkoff!
- NY fashion brand!
- pre-release looks at new product
lines!
- special perks for consumers who
can’t attend fashion shows!
- believe consumers have a ‘voice in
our brand…. their inclusion in our
brand will grow’
LATEST & GREATEST
LATEST & GREATEST!
GROWTH PLATFORMS
Google+ is a social network,
communication and engagement
platform owned by Google. It
provides a social layer to
Google’s many other platforms
such as Gmail, Google Drive,
Google Docs, Google Blogs, and
many others. Providing ‘social
authorship’, Google+ associates
web content directly with it’s
owner/author.
LATEST & GREATEST
MONTHLY VISITS: USER AGE PROFILE
Millennials Gen X Baby BoomGen Z
29%
28% 23% 19%
LATEST & GREATEST!
GROWTH PLATFORMS
- 540m monthly ‘users’!
- 300m ‘in-stream’ users - those
who’re more deeply involved &
participatory!
- 1.5b photos uploaded every week!
- 20m monthly mobile users!
- 100m users in China!
- Angry Birds has over 6m
followers
LATEST & GREATEST
HOW’S IT USED??
- +1 is an increasingly important ranking
for SEO!
- Google uses +1’s to assess the
popularity of your business & brand &
uses this as a ranking mechanism!
- ‘Circles’ are formed by users, based on
common interests, business
relationships, knowledge!
- Circles are great for highly targeted
messaging & content sharing!
- Events: easy to set-up, share, promote!
- Insights: stats show what’s working!
- Places: enhanced visibility search!
- Business Pages: enhanced
discoverability with Google
LATEST & GREATEST
HOW’S IT USED??
- Hangouts: video-chat meet-ups - from
private sessions to live feeds, for
CEO’s, managers, educators,
politicians!
- Communities: instantly created
discussion forums. Act as a FB wall
does, holding conversations where a
brand & their audience, can engage.
The key is to keep them targeted with
relevant content - keeps up the in-post
interaction!
- Offers: a daily-deal platform, similar to
Groupon. Gives businesses an
opportunity to offer point-of-purchase
discounts, added value, local purchaser
incentives
LATEST & GREATEST
CASE !
STUDIES &
EXAMPLES
!
GOOD, BAD, REALLY BAD, TERRIBLE….
CASE STUDIES
Melbourne Strip Club:
Thought they’d be engaging &
ask users to guess which
stripper they thought this baby
shot belonged to…..!
!
Not realising the time stamp
was on the pic….!
!
And revealed 14 year old
strippers in their employ…!
!
#FAIL
!
GOOD, BAD, REALLY BAD, TERRIBLE….
CASE STUDIES
Home Depot, US:
Racism is never tolerated in
social media. Difficult to tell if
this Tweet was racist or simply
stupid…!
!
The Twittersphere was up in
arms over it.!
!
Corporate delete of the Tweet.
2 day long apology. Social
media agency sacked.!
!
#FAIL
!
GOOD, BAD, REALLY BAD, TERRIBLE….
CASE STUDIES
HMV, UK:
British music retailer lost
control of their social media
team when rogue members
live Tweeted mass sackings…!
!
The debacle embarrassed the
struggling company, & the
tweets were eventually
deleted, but not before HMV’s
marketing director was
revealed to have asked ‘How
do I shut down Twitter?’!
!
#FAIL
!
GOOD, BAD, REALLY BAD, TERRIBLE….
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
JPMorgan: #AskJPM
A classic case of bad timing…!
!
Hosting a Twitter Q&A (or
‘Tweetup’), it hoped to engage
its follower base.!
!
They were completely
unaware of their reputation
post GFC, and the passion of
the web. Respected journalists
joined in on the 6 hour
rampage.!
!
#FAIL
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
JPMorgan: #AskJPM
After receiving challenging,
sometime aggressive
questions, they acceded
defeat. Graciously. It was a
good quasi-recovery.!
!
#RECOVERY
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
EPICURIOUS:
Again, really bad timing…!
!
Post the Boston bombings,
they thought promoting
brand recipes on Twitter
would be cool… !
!
‘Whole-grain cranberry
scones!’!
!
#FAIL
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
IAC Media Executive
Probably the worst Tweet yet…!
!
The most senior PR executive
for IAC who owns media
websites including about.com,
collegehumor.com, ask.com,!
dictionary.com, okcupid.com,
urbanspoon.com, tinder.com,
vimeo.com, thedailybeast.com !
!
She was on an 11 hour flight to
Sth Africa as the storm erupted.
On a flight without WIFI.
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
The hashtag,
#hasJustinelandedyet
went nuts….!
!
Meme’s were created
within hours….!
!
#FAIL
Plus a clever marketing
opportunity….
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
The hashtag,
#hasJustinelandedyet
went nuts….!
!
#FAIL
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
Social media rapid response at
its best: the 2013 Superbowl
plunged into darkness for 30
minutes. Oreo were first off the
mark with a clever Tweet that
was true to brand - simple,
clever, memorable, sharable.!
!
Designed, captioned, approved
in minutes.!
!
#EPICWIN
Oreo
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
Launching the low-cost airline in
Australia, AirAsia used FB as the
competition channel for followers
to win a 3 night trip to KL with a
plane full of FB friends.!
!
Results:!
- doubled the number of daily flights
from Sydney!
- generated PR coverage >$1.6m!
- grew FB follower based by 30%!
- reached over 2.2m people on FB!
!
#EPICWIN
AirAsia “Friendsy"
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
• low market penetration!
• began campaign outside social !
• car affects professional life:
professional identity affects car
choice!
• used LinkedIn company page!
• generated feedback from followers!
• target: a modest 500
recommendations!
• received 2,700!
• content formed in-platform ads!
• huge extension of media investment!
#EPICWIN
Volkswagon India
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
• largest shipping container
company in the world!
• B2B customer acquisition!
• simple publishing strategy: great
content, not salesy, staff heavily
supportive (25k staff)!
• leveraged their organic
community: they got the message
out more often to more people!
• diversity of content: visual, time-
lapse video, text!
• ‘we don’t spam our networks with
content’!
• call-centre improved efficiency!
#EPICWIN
Mearsk Shipping Line
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
• food investigators found that over
1/3 of their burgers contained
horse meat!
• burgers were pulled from sale!
• the social media team weren’t
informed!
• OMG!
#EPICFAIL
Tesco
CASE STUDIES!
GOOD, BAD, REALLY BAD, TERRIBLE….
• Walmart doesn’t get Facebook!
• “What the f**k was Facebook
thinking” it wrote on it’s FB wall!
• the question only lasted 5 minutes!
• still….it got 30 MILLION likes!
• only then was it taken down…!
#EPICFAIL
Walmart
CASE STUDIES: creative social resumes
!
GrinterSpencer.com
• held 8 Melbourne based Creative
Directors to ‘ransom’ by acquiring
their personalised URL’s!
• balaclava clad in all meetings!
• ‘meet with us or the site gets it’!
• https://www.youtube.com/watch?
v=Jp-jpMGMvn4
CASE STUDIES: creative social resumes
• she wanted a job at Pinterest!
• CV pinned to pinboard in creative, clever execution!
• she ended up landing a job with Pintics: a Pinterst analytics platform
http://www.pinterest.com/JeanneHwang/jeanne-for-pinterest/
THE EPIC FAIL CV
•having written & rewritten job
applications Vanessa was a
little over the whole process!
•she went over & over her CV
for typo’s!
•she prepared her cover letter!
•but when she sent it, insteadof
sending her CV, she sent a
photo of Nicholas Cage….
CASE STUDIES: creative social resumes
THE GAMING CV
•CV puts you in a Mario-style game!
•jumps & swims through a colourful
history of his work experience &
skills!
•the ‘gamer’ is Player 1: by scrolling
or hitting the arrow key, your
character - which resembles the
Leonardi - literally races through
various sections of skills, interests,
job timeline & published work
CASE STUDIES: creative social resumes
THE FAKE AMAZON PAGE
•one of the best online resumes
ever!
•wanted to travel to land a new job
- so made his CV available
globally, via Amazon!
•suggests you ‘add the applicant to
your shopping cart’!
•‘Only one left in stock, order soon!’!
•http://www.phildub.com/#
CASE STUDIES: creative social resumes
THE
LESSONS
FROM…
!
!
!
!
!
2013
TAKE-OUTS!
THE SOCIAL MEDIA EFFECT…
!
multi-
channel
strategy is
crucial for
success!
!
CONTENT is
everything!
!
If yours is
boring…
forget it!
… the power !
of visual & video!
content continues !
to rise…!
Jacinta Croagh!
Croagh Ink!
m: +61 404 203 250!
e: jacinta@croaghie.com!
l: au.linkedin.com/in/jacintacroagh/!
t: https://twitter.com/Croaghie!
THANK YOU.

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Social Media in 2014....

  • 1. ! SOCIAL MEDIA SERIES: ! SOCIAL MEDIA 2014 JACINTA CROAGH
  • 2. ABOUT ME NO NODDING OFF… - marketer, social media strategist! - blogger, content developer! - 18 year advertising agency, media, consulting background
  • 3. TODAY.. WHAT WE’LL COVER • the latest stats on social media, 2014! ! • trends: user behaviour, mobile, apps, growth platforms! ! • case studies: business! ! • case studies: individuals
  • 4. THE CONVERSATION PRISM VERSION #1 - 2009 An impressive visual study of how we use online networks. ! ! How they converge…
  • 5. THE CONVERSATION PRISM VERSION #4 - 2013 … and how this changes over time.!
  • 7. ! THE SOCIAL MEDIA EFFECT… LATEST STATS
  • 8. LATEST STATS! THE SOCIAL MEDIA EFFECT… 20142008
  • 12. 2013 Google+: takes #2 spot for most active users Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) The new Pope Francis becomes the most talked about person on FB Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network 72% of all online adults globally using social media Instagram launches 15sec videos. That day, Vine sharing dropped 40% Snapchat users share 350m photos a day Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) THE SOCIAL MEDIA EFFECT…
  • 13. 2013 Google+: takes #2 spot for most active users Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) The new Pope Francis becomes the most talked about person on FB Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network 72% of all online adults globally using social media Instagram launches 15sec videos. That day, Vine sharing dropped 40% Snapchat users share 350m photos a day Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) THE SOCIAL MEDIA EFFECT…
  • 14. 2013 Google+: takes #2 spot for most active users Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network 72% of all online adults globally using social media Instagram launches 15sec videos. That day, Vine sharing dropped 40% Snapchat users share 350m photos a day Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) The new Pope Francis becomes the most talked about person on FB THE SOCIAL MEDIA EFFECT…
  • 15. 2013 Google+: takes #2 spot for most active users Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network 72% of all online adults globally using social media Instagram launches 15sec videos. That day, Vine sharing dropped 40% Snapchat users share 350m photos a day Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) The new Pope Francis becomes the most talked about person on FB Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) THE SOCIAL MEDIA EFFECT…
  • 16. 2013 Google+: takes #2 spot for most active users Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network Instagram launches 15sec videos. That day, Vine sharing dropped 40% Snapchat users share 350m photos a day Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) The new Pope Francis becomes the most talked about person on FB Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) 72% of all online adults globally using social media THE SOCIAL MEDIA EFFECT…
  • 17. 2013 Google+: takes #2 spot for most active users Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network Instagram launches 15sec videos. That day, Vine sharing dropped 40% Snapchat users share 350m photos a day Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) The new Pope Francis becomes the most talked about person on FB Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) 72% of all online adults globally using social media Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) THE SOCIAL MEDIA EFFECT…
  • 18. 2013 Google+: takes #2 spot for most active users Instagram launches 15sec videos. That day, Vine sharing dropped 40% Snapchat users share 350m photos a day Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) The new Pope Francis becomes the most talked about person on FB Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) 72% of all online adults globally using social media Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network THE SOCIAL MEDIA EFFECT…
  • 19. 2013 Google+: takes #2 spot for most active users Snapchat users share 350m photos a day Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) The new Pope Francis becomes the most talked about person on FB Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) 72% of all online adults globally using social media Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network Instagram launches 15sec videos. That day, Vine sharing dropped 40% THE SOCIAL MEDIA EFFECT…
  • 20. 2013 Google+: takes #2 spot for most active users Twitter launches Vine: 6 sec video loop (https:// vine.co/feed) The new Pope Francis becomes the most talked about person on FB Original Harlem Shake went viral: 1.7 new videos uploaded to YouTube (http://youtu.be/ 384IUU43bfQ) 72% of all online adults globally using social media Psy Gangnam Style: the most viewed video in 2013 (1.2b views) (http:// www.youtube.com/watch? v=9bZkp7q19f0&feature=kp) Nielsen reveals YouTube reaches more 18-34 y/o’s than any US cable network Instagram launches 15sec videos. That day, Vine sharing dropped 40% Snapchat users share 350m photos a day THE SOCIAL MEDIA EFFECT…
  • 21. THE SOCIAL 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute Mobile makes up more than 25% of YouTube’s global watch time LinkedIn 38% of unique visitors came from mobile Twitter floated on the NYSE ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 Snapchat founder turned down offers of $3b and $4b from FB & Google respectively Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing MEDIA EFFECT…
  • 22. 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute Mobile makes up more than 25% of YouTube’s global watch time LinkedIn 38% of unique visitors came from mobile Twitter floated on the NYSE ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 Snapchat founder turned down offers of $3b and $4b from FB & Google respectively Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE THE SOCIAL MEDIA EFFECT…
  • 23. 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute LinkedIn 38% of unique visitors came from mobile Twitter floated on the NYSE ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 Snapchat founder turned down offers of $3b and $4b from FB & Google respectively Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE Mobile makes up more than 25% of YouTube’s global watch time THE SOCIAL MEDIA EFFECT…
  • 24. 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute Twitter floated on the NYSE ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 Snapchat founder turned down offers of $3b and $4b from FB & Google respectively Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE Mobile makes up more than 25% of YouTube’s global watch time LinkedIn 38% of unique visitors came from mobile THE SOCIAL MEDIA EFFECT…
  • 25. 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage Twitter floated on the NYSE ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 Snapchat founder turned down offers of $3b and $4b from FB & Google respectively Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE Mobile makes up more than 25% of YouTube’s global watch time LinkedIn 38% of unique visitors came from mobile Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute THE SOCIAL MEDIA EFFECT…
  • 26. 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 Snapchat founder turned down offers of $3b and $4b from FB & Google respectively Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE Mobile makes up more than 25% of YouTube’s global watch time LinkedIn 38% of unique visitors came from mobile Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute Twitter floated on the NYSE THE SOCIAL MEDIA EFFECT…
  • 27. 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE Mobile makes up more than 25% of YouTube’s global watch time LinkedIn 38% of unique visitors came from mobile Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute Twitter floated on the NYSE Snapchat founder turned down offers of $3b and $4b from FB & Google respectively THE SOCIAL MEDIA EFFECT… Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing
  • 28. 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE Mobile makes up more than 25% of YouTube’s global watch time LinkedIn 38% of unique visitors came from mobile Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute Twitter floated on the NYSE Snapchat founder turned down offers of $3b and $4b from FB & Google respectively THE SOCIAL MEDIA EFFECT… Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing
  • 29. 2013 Syrian govt start using Instagram to combat bad press re chemical weapons usage What does the Fox Say? Highest new trending video by Sept: 350m views! http://www.youtube.com/watch? v=jofNR_WkoCE Mylie Cyrus: #twerking at the VMA’s 306,000 Tweets/minute Mobile makes up more than 25% of YouTube’s global watch time LinkedIn 38% of unique visitors came from mobile Twitter floated on the NYSE ‘Selfie’ Oxford Dictionary word of the year. Frequency of use increased 17,000% in 2013 Snapchat founder turned down offers of $3b and $4b from FB & Google respectively Beyoncé: music industry 1st: launches new album via Instagram & iTunes with no prior marketing THE SOCIAL MEDIA EFFECT…
  • 30. LATEST STATS! THE SOCIAL MEDIA EFFECT…
  • 31. LATEST STATS! THE SOCIAL MEDIA EFFECT…
  • 32. LATEST STATS! THE SOCIAL MEDIA EFFECT…
  • 33. LATEST STATS! THE SOCIAL MEDIA EFFECT…
  • 34. LATEST STATS! THE SOCIAL MEDIA EFFECT…
  • 35. USER BEHAVIOUR THE LATEST & GREATEST….
  • 36. USER BEHAVIOUR IT’S A MOBILE WORLD….. MOBILENOMICS:! http://www.socialnomics.net/2013/03/25/mobilenomics- video/ Source: briansolis.com
  • 37. USER BEHAVIOUR IT’S A MOBILE WORLD…..
  • 38. USER BEHAVIOUR The average age for the first mobile phone is now 13 ! _____________! ! 44% of mobile users sleep with the phone next to them: FOMO Australian smartphone users outstrip the US & UK per capita: 72% of all mobile users, behind only China & Sth Korea Over 60% of Aussie smartphone users are online daily: this is double the rate from 2010 Australians aged 16-24 spend a total of 29 days a year on their smartphone At the end of 2013, there were more smartphones than people on the planet Australian tablet ownership will equal smartphones by 2017: market penetration in Oz is 3rd highest globally IT’S A MOBILE WORLD…..
  • 39. USER BEHAVIOUR MOBILE DATA: AUSTRALIA - Google Research, 2013 • Smartphones are an indispensable part of our daily lives! • 71% mobile phone market penetration! • we spend more time on mobile than we do on newspaper & magazines combined! • The Effect? The constantly connected consumer is key for B2B and B2C marketing in Australia • 80% of smartphone users are doing something else whilst on their smartphone - like watching TV! • mobile search, app, social networking & video usage are prolific! • The Effect? Integrated cross-media marketing is crucial
  • 40. USER BEHAVIOUR MOBILE DATA: AUSTRALIA - Google Research, 2013 • Geo-location marketing is critical: 86% of users look for local info & businesses: 88% take action if they found what they’re looking for! • The Effect? Clickable phone numbers on mobile search results is mandatory. Leveraging location-based services likewise. • 94% of smartphone users have researched a product or service on their device! • 28% of smartphone users have made a purchase on their phone! • The Effect? The multiple paths to purchase reiterated the need for cross-channel marketing strategy including a mobile/ responsive design site
  • 41. USER BEHAVIOUR MOBILE DATA: AUSTRALIA - Google Research, 2013 • Smartphones help advertisers connect with consumers: mobile ads are noticed by 87% of users! • 63% of consumers have done a smartphone web search after seeing an offline ad! • The Effect? Mobile ads drive greater consumer engagement And Yet….! • only 25% of brands have a mobile strategy! • only 27% of businesses have a mobile site! • 39% of marketers have no strategy for mobile email Source: google.com/
  • 42. • $7.3b revenue in 2011; estimated $36.7b by 2015 ! • the average smartphone user spends 2 hours a day on apps (more than double the time spent 2 years ago)! • productivity is low: 43% of app time is gaming APPS! THE GLOBAL APP MARKET IS BOOMING…. Source: onbile.com/
  • 43. • the more we use Apps, the less Google knows about our online behaviour…! • around 90% of all downloads are free! • 93% willing to pay for games; 76% willing to pay for news APPS! THE GLOBAL APP MARKET IS BOOMING…. Source: onbile.com/
  • 44. APPS! THE GLOBAL APP MARKET IS BOOMING….
  • 45. Most popular app categories…. APPS! THE GLOBAL APP MARKET IS BOOMING…. Source: xcubelabs.com Games Weather Social Maps Music News Banking 64% 60% 56% 51% 44% 39% 32%
  • 46. APPS! THE GLOBAL APP MARKET IS BOOMING…. Source: mobilestatistics.com ! Total Apps Available
  • 47. APPS! THE GLOBAL APP MARKET IS BOOMING…. Source: mobilestatistics.com ! Total App Downloads
  • 49. LATEST & GREATEST! GROWTH PLATFORMS Pinterest is a pinboard-style photo & video sharing website that allows users to create and manage theme- based image collections such as events, interests, and hobbies.! ! Pinners browse other Pinboards for images, "re-pin" images to their own pinboards, or "like" photos.
  • 50. - 11.7m users globally! - 800k Australians! - 87% female! - the fastest growing content sharing platform on the web! - 12m unique visitors/month! - Pins with price$ have 36% more ‘likes’ than those without! - 4x the revenue of Twitter! - 27% more revenue than FB! - hit 10m unique monthly visitors in the US faster than any other site in history! - 83% of luxury brands are present LATEST & GREATEST! GROWTH PLATFORMS
  • 51. 1 in 5 women are on Pinterest LATEST & GREATEST! GROWTH PLATFORMS 1 in 4 consumers spend less time on other social media sites, in favour of Pinterest
  • 52. 59% of all Pinterest users have clicked through to make a purchase LATEST & GREATEST! GROWTH PLATFORMS Nearly 50% of female Pinners have made a purchase based on recommendations - that’s 1/3 of female users on FB 37% of males users have purchased something they’ve seen on Pinterest Pinterest users spend around $80 on purchases referred from the site - twice that of FB spenders
  • 53. Hiring:! - Taco Bell: totally nailed their Pinterest hiring strategy! - meet the recruiting team! - fun, ‘day-in-the-life’ videos! - boards that highlight company culture! - very cool…. LATEST & GREATEST! HOW’S IT BEING USED?
  • 54. LATEST & GREATEST! HOW’S IT BEING USED?
  • 55. LATEST & GREATEST! HOW’S IT BEING USED? Hiring:! - GE Careers! - tells a story about the organisation ! - diverse programs and projects that make up the company ! - very compelling content
  • 56. LATEST & GREATEST! HOW’S IT BEING USED? - The New Traditionalists (luxury home furnishings in New York)! - TOTALLY COOL!! - a single job campaign: so easy to set up, cheap, easy to share/seed! - http://www.pinterest.com/thenewtrad/help-wanted/
  • 57. LATEST & GREATEST! GROWTH PLATFORMS Snapchat is an increasingly popular mobile app - heavily amongst millennials - that lets users send photos and videos (sometimes for sexting) that disappear after seconds.! ! It has proven its potential to stoke a brand’s ‘super-fan’ culture.
  • 58. LATEST & GREATEST! GROWTH PLATFORMS - 350million photos uploaded every day! - heavily skewed to the 13-25 
 y/o’s with a dominant female user-base! - no confirmed/exact user count -yet still, FB and Google have both tried to acquire it! - ad-free…for now
  • 60. LATEST & GREATEST! HOW’S IT BEING USED? - personal delivery of content - video, photo, message! - scheduled to deliver at a specific time - so great for promotions, discounts & competitions! - once viewed, it’s deleted within a matter of seconds (or options for 24 hour repeat viewing)! - gamification: eg scavenger hunt! - insider company knowledge! - events showcase! - recruitment drives
  • 61. LATEST & GREATEST! HOW’S IT BEING USED? - NY frozen yoghurt chain! - asked fans to snap themselves at one of their locations! - in return they’d receive a snap with a New Year’s promo coupon: for 15%, 50% or 100% off!
  • 62. LATEST & GREATEST! HOW’S IT BEING USED? - Taco Bell! - early adopter (April 2013)! - used SC to announce the Beefy Crunch Burrito was coming back! - using the ‘story feature’: where you can add a snap to a feed for 24 hours!
  • 63. LATEST & GREATEST! HOW’S IT BEING USED? - Karmaloop! - multi-platform web retailer! - snaps exclusive deals! - behind the scenes, new products, office antics, ‘a few selfies too’! - great visuals
  • 64. LATEST & GREATEST! HOW’S IT BEING USED? - Rebecca Minkoff! - NY fashion brand! - pre-release looks at new product lines! - special perks for consumers who can’t attend fashion shows! - believe consumers have a ‘voice in our brand…. their inclusion in our brand will grow’
  • 66. LATEST & GREATEST! GROWTH PLATFORMS Google+ is a social network, communication and engagement platform owned by Google. It provides a social layer to Google’s many other platforms such as Gmail, Google Drive, Google Docs, Google Blogs, and many others. Providing ‘social authorship’, Google+ associates web content directly with it’s owner/author.
  • 67. LATEST & GREATEST MONTHLY VISITS: USER AGE PROFILE Millennials Gen X Baby BoomGen Z 29% 28% 23% 19%
  • 68. LATEST & GREATEST! GROWTH PLATFORMS - 540m monthly ‘users’! - 300m ‘in-stream’ users - those who’re more deeply involved & participatory! - 1.5b photos uploaded every week! - 20m monthly mobile users! - 100m users in China! - Angry Birds has over 6m followers
  • 69. LATEST & GREATEST HOW’S IT USED?? - +1 is an increasingly important ranking for SEO! - Google uses +1’s to assess the popularity of your business & brand & uses this as a ranking mechanism! - ‘Circles’ are formed by users, based on common interests, business relationships, knowledge! - Circles are great for highly targeted messaging & content sharing! - Events: easy to set-up, share, promote! - Insights: stats show what’s working! - Places: enhanced visibility search! - Business Pages: enhanced discoverability with Google
  • 70. LATEST & GREATEST HOW’S IT USED?? - Hangouts: video-chat meet-ups - from private sessions to live feeds, for CEO’s, managers, educators, politicians! - Communities: instantly created discussion forums. Act as a FB wall does, holding conversations where a brand & their audience, can engage. The key is to keep them targeted with relevant content - keeps up the in-post interaction! - Offers: a daily-deal platform, similar to Groupon. Gives businesses an opportunity to offer point-of-purchase discounts, added value, local purchaser incentives
  • 72. CASE ! STUDIES & EXAMPLES ! GOOD, BAD, REALLY BAD, TERRIBLE….
  • 73. CASE STUDIES Melbourne Strip Club: Thought they’d be engaging & ask users to guess which stripper they thought this baby shot belonged to…..! ! Not realising the time stamp was on the pic….! ! And revealed 14 year old strippers in their employ…! ! #FAIL ! GOOD, BAD, REALLY BAD, TERRIBLE….
  • 74. CASE STUDIES Home Depot, US: Racism is never tolerated in social media. Difficult to tell if this Tweet was racist or simply stupid…! ! The Twittersphere was up in arms over it.! ! Corporate delete of the Tweet. 2 day long apology. Social media agency sacked.! ! #FAIL ! GOOD, BAD, REALLY BAD, TERRIBLE….
  • 75. CASE STUDIES HMV, UK: British music retailer lost control of their social media team when rogue members live Tweeted mass sackings…! ! The debacle embarrassed the struggling company, & the tweets were eventually deleted, but not before HMV’s marketing director was revealed to have asked ‘How do I shut down Twitter?’! ! #FAIL ! GOOD, BAD, REALLY BAD, TERRIBLE….
  • 76. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. JPMorgan: #AskJPM A classic case of bad timing…! ! Hosting a Twitter Q&A (or ‘Tweetup’), it hoped to engage its follower base.! ! They were completely unaware of their reputation post GFC, and the passion of the web. Respected journalists joined in on the 6 hour rampage.! ! #FAIL
  • 77. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. JPMorgan: #AskJPM After receiving challenging, sometime aggressive questions, they acceded defeat. Graciously. It was a good quasi-recovery.! ! #RECOVERY
  • 78. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. EPICURIOUS: Again, really bad timing…! ! Post the Boston bombings, they thought promoting brand recipes on Twitter would be cool… ! ! ‘Whole-grain cranberry scones!’! ! #FAIL
  • 79. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. IAC Media Executive Probably the worst Tweet yet…! ! The most senior PR executive for IAC who owns media websites including about.com, collegehumor.com, ask.com,! dictionary.com, okcupid.com, urbanspoon.com, tinder.com, vimeo.com, thedailybeast.com ! ! She was on an 11 hour flight to Sth Africa as the storm erupted. On a flight without WIFI.
  • 80. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. The hashtag, #hasJustinelandedyet went nuts….! ! Meme’s were created within hours….! ! #FAIL Plus a clever marketing opportunity….
  • 81. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. The hashtag, #hasJustinelandedyet went nuts….! ! #FAIL
  • 82. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. Social media rapid response at its best: the 2013 Superbowl plunged into darkness for 30 minutes. Oreo were first off the mark with a clever Tweet that was true to brand - simple, clever, memorable, sharable.! ! Designed, captioned, approved in minutes.! ! #EPICWIN Oreo
  • 83. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. Launching the low-cost airline in Australia, AirAsia used FB as the competition channel for followers to win a 3 night trip to KL with a plane full of FB friends.! ! Results:! - doubled the number of daily flights from Sydney! - generated PR coverage >$1.6m! - grew FB follower based by 30%! - reached over 2.2m people on FB! ! #EPICWIN AirAsia “Friendsy"
  • 84. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. • low market penetration! • began campaign outside social ! • car affects professional life: professional identity affects car choice! • used LinkedIn company page! • generated feedback from followers! • target: a modest 500 recommendations! • received 2,700! • content formed in-platform ads! • huge extension of media investment! #EPICWIN Volkswagon India
  • 85. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. • largest shipping container company in the world! • B2B customer acquisition! • simple publishing strategy: great content, not salesy, staff heavily supportive (25k staff)! • leveraged their organic community: they got the message out more often to more people! • diversity of content: visual, time- lapse video, text! • ‘we don’t spam our networks with content’! • call-centre improved efficiency! #EPICWIN Mearsk Shipping Line
  • 86. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. • food investigators found that over 1/3 of their burgers contained horse meat! • burgers were pulled from sale! • the social media team weren’t informed! • OMG! #EPICFAIL Tesco
  • 87. CASE STUDIES! GOOD, BAD, REALLY BAD, TERRIBLE…. • Walmart doesn’t get Facebook! • “What the f**k was Facebook thinking” it wrote on it’s FB wall! • the question only lasted 5 minutes! • still….it got 30 MILLION likes! • only then was it taken down…! #EPICFAIL Walmart
  • 88.
  • 89. CASE STUDIES: creative social resumes ! GrinterSpencer.com • held 8 Melbourne based Creative Directors to ‘ransom’ by acquiring their personalised URL’s! • balaclava clad in all meetings! • ‘meet with us or the site gets it’! • https://www.youtube.com/watch? v=Jp-jpMGMvn4
  • 90. CASE STUDIES: creative social resumes • she wanted a job at Pinterest! • CV pinned to pinboard in creative, clever execution! • she ended up landing a job with Pintics: a Pinterst analytics platform http://www.pinterest.com/JeanneHwang/jeanne-for-pinterest/
  • 91. THE EPIC FAIL CV •having written & rewritten job applications Vanessa was a little over the whole process! •she went over & over her CV for typo’s! •she prepared her cover letter! •but when she sent it, insteadof sending her CV, she sent a photo of Nicholas Cage…. CASE STUDIES: creative social resumes
  • 92. THE GAMING CV •CV puts you in a Mario-style game! •jumps & swims through a colourful history of his work experience & skills! •the ‘gamer’ is Player 1: by scrolling or hitting the arrow key, your character - which resembles the Leonardi - literally races through various sections of skills, interests, job timeline & published work CASE STUDIES: creative social resumes
  • 93. THE FAKE AMAZON PAGE •one of the best online resumes ever! •wanted to travel to land a new job - so made his CV available globally, via Amazon! •suggests you ‘add the applicant to your shopping cart’! •‘Only one left in stock, order soon!’! •http://www.phildub.com/# CASE STUDIES: creative social resumes
  • 95. TAKE-OUTS! THE SOCIAL MEDIA EFFECT… ! multi- channel strategy is crucial for success! ! CONTENT is everything! ! If yours is boring… forget it! … the power ! of visual & video! content continues ! to rise…!
  • 96. Jacinta Croagh! Croagh Ink! m: +61 404 203 250! e: jacinta@croaghie.com! l: au.linkedin.com/in/jacintacroagh/! t: https://twitter.com/Croaghie! THANK YOU.