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1. Social Media Boot Camp
@EricSchwartzman
Day Two - August 27, 2010

2. Search Engine Optimization
2

3. Keywords For Immediate Discovery
 Transparency expectations
 Patience thresholds
 Listen
 Anticipate
 Respond
Photo by Juandazeng
3

4. State of Search and the Net
 3 billion – Daily Google searches processed
 230 million – American with Net access
 93% -- Americans with high-speed access
 228 million – Americans with mobile phones
 1.6 billion – Worldwide online population
Source: Googled by Ken Auletta
4

5. Secret Formula
5

6. Objective of SEO
Leverage
Content to
Generate
Transactions
6

7. Optimization vs. Marketing
SEM
SEO
7

8. This isn’t SEO
8

9. This is SEO
9

10. Pro Bono SEM for 501cs
10

11. Acting Like a Publisher
Editorial and
Advertising
Content
11

12. First Rule of Search Engine Optimization
12

13. Get Other Sites to Links to You
13

14. Case Study: Organic Blog Optimization
14

15. Case Study: Inbound Links
15

16. Case Study: Tracking Inbounds
16

17. Case Study: Search Results
17

18. Case: Fewer Inbounds, Higher Rank?
18

19. Case Study: Evaluating Inbounds
19

20. Writing for Search
Wit, irony, humor and style
Clever titles and headlines
Search engine technologists vs. marketing experts
AP – Headlines 40 characters or less
For People For Search
Section: ―Real Estate‖ Section: ―Homes‖
Section: ―Scene‖ Section: ―Lifestyle‖
Section: ―Taste‖ Section: ―Food‖
Headline: ―Unsafe sex: Has Jacob Zuma’s rape trial Headline: ―Zuma testimony sparks HIV fear‖
hit South Africa’s war on AIDS?‖
Headline: ―Tulsa star: The life and career of much- Headline: ―Obituary: Gene Pitney
loved 1960’s singer‖
Headline: ―It’s Chemistry Over Pedigree as Gators Headline: ―Gators Cap Run with First Title‖
Roll to First Title‖
20

21. Brief and Concise
21

22. Keyword Discovery: Related Searches
22

23. Keyword Discovery: Wonder Wheel
23

24. Keyword Discovery: Wonder Wheel
24

25. Defining Global Challenges
25

26. Quantity vs. Quality
26

27. Who is More Influential?
vs.
27

28. Step 1: Inbound Links
Source: Yahoo! Site Explorer
28

29. Step 2: Site Rank
Source: Alexa 29

30. Step 3: Conversation Starters
Source: Blogpulse Conversation Tracker
30

31. Step 4: Traffic
31

32. PDF Search Engine Optimization
32

33. Flash Search Engine Optimization
33

34. Exercise: Launch a Blog
34

35. Exercise: Blog a Photo
35

36. Exercise: Blog a Video
36

37. Exercise: Blog a Google Gadget
37

38. Exercise: Share This
38

39. Exercise: Blog a Third Party Widget
39

40. Adding Ecommerce
40

41. Respecting Usability
• Ease of use
• Clarity and brevity
• Easy to read
• Can’t consume what you can’t find
• On intranet’s, usability impacts worker productivity
• 10% of design budget on usability will double site’s results
Jakob Nielsen
41

42. Online Audio and Video
podcast
download webcast
42

43. Podcasts
43

44. Podcasts Defined
Types of Podcasts:
•Repurposed Electronic Media
•Print MSM Extensions
•Originally Produced
44

45. Global Podcast Audience
Wave.3 Universal McCann Study 2008 [PDF]
45

46. Global Podcast Audience Growth
Wave.3 Universal McCann Study 2008 [PDF]
46

47. Global Podcast Audience Growth
Wave.3 Universal McCann Study 2008 [PDF]
47

48. Finding Podcasts through Show Notes
48

49. iTunes as a Podcatcher
Finding
podcasts in
iTunes
Submitting
podcasts
49

50. Distributing Through iTunes
50

51. Podcast in iTunes
51

52. RSS 2.0 Feed with Enclosures
52

53. Podcast Production
53

54. Podcast Production
54

55. Podcast Production
55

56. Podcast Production
56

57. Development and Production
Should you podcast?
Selecting the subject matter
Finding your voice view
Intros and outros
Music options: Podsafe & APM view
Search engine optimization view
Show notes view
A word on copyright view
57

58. Podcast Production
• Recording live interviews
• Recording phone interviews
• Editing
• ID3 tagging
Levelator
58

59. ID3 Tagging
59

60. Audio & Video Syndication
RSS enabling podcasts
Blogging podcasts
Promoting RSS feeds
Measuring your impact
Putting podcasts in perspective
60

61. Promoting Podcasts: Signature Blocks
61

62. Promotion Podcasts: Email Marketing
62

63. Promotion Podcasts: iPhone Apps
Source: www.isites.us
63

64. Promoting Podcasts: PNRs
64

65. Promoting Podcasts: SEOed Press Release
65

66. Promoting Podcasts: Industry Awards
66

67. Implementation Recommendations
 Integrate Flash Streaming
 Use Flash Streaming Strategically
 Consider Offering a ―Best of Episode‖
67

68. Who is Podcasting: Case Study
Who is Podcasting?
68

69. Case Study: LA Opera – B to C
Challenge: Help the LA Opera build stronger relationships with
its existing subscribers and attract new, younger subscribers
by giving audiences a rare, behind the scene look into one
the world’s leading opera companies.
Strategy: Told through the perspective of the director of the
company’s latest production, profile the relationships
between the incomparable creative talents collaborating and
the production process.
Results: LA Opera is the world’s first opera company to
experiment with podcasting. Placido Domingo, Anna
Netrebko and Rolando Villazon will all be featured in the first
episodes. Featured in NY Times, LA Times and Hollywood
Reporter.
69

70. Case Study: APM Music
70

71. Case Study: APM Music
71

72. Case Study: APM Music
72

73. Case Study: APM Music
73

74. Case Study: Starbucks
74

75. Case Study: Starbucks
75

76. Online Video: Reach and Frequency in the U.S.
• More than 170 million U.S.
Internet users watched
online video during the
month.
• Online video viewing
continued to reach record
levels in November with
nearly 31 billion videos
viewed during the month,
and Google Sites accounting
for 39 percent of all videos
viewed online in the U.S.
• More than 170 million
viewers watched an average
of 182 videos per viewer
during the month of
November.
source: comScore 76

77. Online Video: Audience by Brand
Source: Nielsen Online [PDF]
Source: On the Record…Online
77

78. YouTube: Community Mapping
Online
Influencer
“Early
Childhood
Education”
community
members
78

79. Shooting Video: Streaming Gear
79

80. Shooting Video: Flip
80

81. Shooting Video: HD Portable Gear
Sanyo Xacti HD1000 4MP MPEG4 High Definition 1080i Sennheiser Camcorder Wireless Body-pack
Camcorder with 10x Optical Zoom -- $700 System with ME2 Omni Lavaliere
81

82. Direct to Consumers
82

83. Online Video: Internal Communications
83

84. Naked Conversations
“Formality suppresses dialogue; informality
encourages it. Formal conversations and
presentations leave little room for debate. They
suggest that everything is scripted and
predetermined. Informal dialogue is open. It
invites questions, encourages spontaneity and
critical thinking...Informality gets the truth out. It
surfaces out-of-the-box ideas -- the ideas that may
seem absurd at first hearing but that create
breakthroughs.“
-Larry Bossidy, CEO, Honeywell
84

85. Online Video: Internal/External Communications
85

86. Online Video: Marie Digby
86

87. Online Video: Marie Digby
87

88. Online Video: Marie Digby
88

89. Blog Response: Marie Digby
89

90. Blog Comments: Marie Digby
90

91. Case Study: IDF Flotilla Raid
View Count
91

92. Case Study: Consumer Generated News Coverage
View Count
92

93. Case Study: Flickr Photo Stream
Fair or not, anytime commandos fire on civilians — even
those armed with clubs, slingshots, stun grenades, etc. — in
the court of public opinion, they become the aggressors.
93

94. Case Study: The Fall Out of 24/7 News Cycles
―The reality is you cannot operate in this environment
passively,‖ said David Axelrod, the president’s senior
adviser. ―If you do, the coverage and events will be shaped
for you. Things that may seem like trivial distinctions can
become large problems in terms of communications unless
you’re aggressive about engaging. We didn’t create the
environment. We didn’t make the rules. But we have to live
with it.‖
94

95. Case Study: IDF Public Affairs Response
View Count
95

96. Case Study: IDF Flotilla Raid Insights
• When commandos fire on civilians — even those armed
with clubs, slingshots, stun grenades, etc. — in the court
of public opinion, are seen the aggressors because their
actions are seen as disproportionate.
• The public has a short attention span and is resistant to
complex explanations, however logical they may be so
communicators must learn to drip their message into
status updates.
• The IDF may have completed their military operation
successfully, but the incident wound up emboldening the
cause of anti-Israel activists and prompting calls for the
US to reassess its aid to the Jewish State.
96

97. Case Study: Coping with ADD
97

98. Case Study: IDF Flotilla Raid
Most Viewed
“Flotilla” Video
98

99. Does Trust Matter?
99

100. ROI of Trust
Source: 2009 Edelman Trust Barometer
100

101. Audio and Video: Strategic Recap
• Deliver on the needs of an underserved audience
• Give listeners something they can’t get else where
•News content vs. feature content
• More controlled/one-way channel
• Credibility and third-party validation
• Efficiency by leverage existing asset
• RSS is Relationship-based. Downloads are not.
• May not be well suited for breaking news
101

102. Social Networking
Image by: Luc Legay
102

103. Value of Social Networking to Individuals
Excerpts:
•Each little update — each individual bit of social information — is insignificant on its
own, even supremely mundane. But taken together, over time, the little snippets
coalesce into a surprisingly sophisticated portrait of your friends’ and family members’
lives, like thousands of dots making a pointillist painting.
•Merely looking at a stranger’s Twitter or Facebook feed isn’t interesting, because it
seems like blather. Follow it for a day, though, and it begins to feel like a short story;
follow it for a month, and it’s a novel.
•For them, participation isn’t optional. If you don’t dive in, other people will define who
you are. So you constantly stream your pictures, your thoughts, your relationship
status and what you’re doing — right now! — if only to ensure the virtual version of you
is accurate, or at least the one you want to present to the world.
•―If anything, it’s identity-constraining now,‖ Tufekci told me. ―You can’t play with your
identity if your audience is always checking up on you.
103

104. World Map of Social Networks
Source: Vinco’s Blog
104

105. Global Social Networking Usage
105

106. US Social Network Ad Spending
106

107. US Social Network Ad Spending
107

108. Social Networking 101
• Profiles:
 Personal vs. professional
 Profiles pics
• Connections:
 Friends, followers, contacts
 Community mapping
• Conversations:
 Posts, comments, ratings, status updates, reshares
 Seizing the moment via keywords and search
• Syndication
 Facebook and Twitter Mobile Apps
108

109. Facebook vs. Google
109

110. Facebook by the Numbers
• 500 million users
• 22% of all internet
users
• 500 billion minutes per
month
• 25 billion status
updates per month
• 70 status updates per
month, per user
Source: Mashable
110

111. Social Networking: Facebook
111

112. Facebook Apps: Social Impact of Causes
112

113. Facebook Apps: Donation as Social Object
Causes makes it easy
for me to share my
contributions with
my friends
113

114. Facebook: Custom URLs
114

115. Facebook: Building Your Network
115

116. Facebook: Building Your Network
116

117. Facebook: Building Your Network
117

118. Facebook: Privacy Settings
118

119. Facebook: Privacy Settings
Select “Custom”
option to access
the “Only Me”
Setting
119

120. Facebook: Memorializing a Deceased Member
http://www.facebook.com/help/contact.php?show_form=deceased
120

121. Facebook Wall Settings
121

122. Facebook Wall Settings
122

123. Altimeter Group’s Recent Report
123

124. Social Media Use Management
124

125. It’s About Trust
125

126. Facebook Case Study: Greenpeace Attacks Nestle
126

127. Facebook Case Study: Greenpeace Attacks Nestle
127

128. Facebook Case Study: Deepwater Horizon
Dealing with
High-Levels of
Feedback
128

129. Deepwater Horizon Online Comms Briefing
129

130. Facebook Measurement
130

131. Facebook Measurement: SiteCatalyst
131

132. Social Networking: MySpace
Back End Front End
132

133. Social Networking: Linked In
133

134. Social Networking: Linked In Groups
134

135. Social Networking: Object-Oriented
135

136. Social Networking: White Label Platforms
136

137. Social Networking Platform
137

138. Social Networking Case Study: SAP
About the SAP Community Network
138

139. Value of Social Networks to Organizations
• Promote peer to peer communications
• Conduct edgework
• Improve performance
• Educate customers, partners and employees
• Shorten time to market
• Respond faster to change
• Lower COGS
139

140. Social Networking: Strategic Decisions
• Edgework
 Tap influencers
 Internal vs. External Influencers
 Diversity
• Public vs. Private
 Is the topic of discussion a differentiator?
 Could exclusivity help with your edgework?
 Will the discussion be forward looking?
 Will the discussion involve regulatory matters?
140

141. Social Networking: Strategic Decisions (cont’d)
• Policy Guidelines
 Practical and reasonable
 Specificity tailored to sophistication of members
• Branded vs. Unbranded
 Addressable market and potential community size?
 Cost, staffing, legal and process
 Working through associations or industry
consortiums
141

142. What Makes a Good Community Manager?
• Knowledgeable
• Positive
• Supportive
• Tolerant
142

143. PSNH Case Study: Process Detail
143

144. PSNH Twitter Strategy
Twitter ID &
Password
Twitpic Link
Emailed Image &
Subject Headline
Posted on Twitpic
Twitpic Link &
Caption
144

145. Social Media Case Study: PSNH
Organizational
Communications
Twitter Destination Website YouTube &
Flickr
Customer News Media Constituents
Service
145

146. Recommended Reading
146

147. On the Record…Online
www.ontherecordpodcast.com 147

148. Search “Defense20” at www.OntheRecordPodcast.com
148

149. Coming January 18, 2011
PRE ORDER AT
Amazon :: Barnes & Noble :: Borders 149

150. Thank You
150

151. Keep in Touch
(310) 455-4000 Phone
eric[at]ericschwartzman[dot]com Email
ericschwartzman.com Website
ontherecordpodcast.com Podcast
spinfluencer.com Blog
@ericschwartzman Twitter
facebook.com/ericschwartzman Facebook
linkedin.com/in/schwartzman Linkedin
youtube.com/spinfluencer YouTube
slideshare.net/ericschwartzman slideshare
Copyright applies to this document – some rights reserved. This work is licensed under a Creative Commons.
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151