SlideShare a Scribd company logo
1 of 34
1 
The Role of Social Media in 
Engaging Citizens in Urban 
Development and Growth 
Gohar Feroz Khan, Ph.D. 
Assistant Professor, Korea University of Technology & Education 
(KoreaTech) 
Consultant to UN-APCICT on Social Media 
Research: Center for Social Media Technologies 
I blog here 
Twitter: @gfkhan 
Presented at the 3rd WeGO General Assembly, Workshop Session 3, "Partnering for Smart and Sharing 
Cities“ 3-6, November 2014, Chengdu, China.
2 
Table of Contents 
 Introduction to UN-APCICT 
 Social Media for engaging citizens 
 What is social media? 
 What is social media-based urban engagement? 
 How do cities/governments use social media? 
 Social media for development: UN-APCICT module 
 Dimensions of Urban Engagement 
 Case 1: Sharing cities (how to share? UN-APCICT guidelines) 
 Case 2: Participatory cities 
 Case 3: Collaborative cities (crowd sourcing and co-creation) 
 Case 4: Open cities 
 Concluding Remarks
3 
A Hub for ICT Capacity 
Development
4 
AAPPCCIICCTT MMiissssiioonn 
Use of ICT for socio-economic 
Use of ICT for socio-economic 
development 
development 
Build ICT human // iinnssttiittuuttiioonnaall 
ccaappaacciittyy ooff EESSCCAAPP mmeemmbbeerr 
Training Advisory 
Services 
SSttaatteess 
Research & 
Knowledge- 
Sharing
5 
AAccaaddeemmyy ooff IICCTT EEsssseennttiiaallss ffoorr 
GGoovveerrnnmmeenntt LLeeaaddeerrss 
Developing government official aanndd ppoolliiccyymmaakkeerr 
ccaappaacciittyy ttoo lleevveerraaggee IICCTT ffoorr ssoocciioo--eeccoonnoommiicc 
ddeevveellooppmmeenntt
6 
AAccaaddeemmyy MMoodduulleess 
M1- The Linkage between ICT Applications and Meaningful Development 
M2- ICT for Development Policy, Process and Governance 
M3- e-Government Applications 
M4- ICT Trends for Government Leaders 
M5- Internet Governance 
M6- Network and Information Security and Privacy 
M7- ICT Project Management in Theory and Practice 
M8- Options for Funding ICT for Development 
M9 - ICT for Disaster Risk Management 
M10 – ICT, Climate Change and Green Growth 
M11 – Social Media for Development 
Additional Publications: Handbook on Instructional Design; M&E Toolkit
7 
Localization aanndd CCuussttoommiizzaattiioonn 
 Modules available in print and online (14 languages): 
English, Armenian, Russian, Indonesia, Vietnamese 
Myanmar, Turkmen, Azeri, Pashto (Afghanistan), Tajik 
Khmer (Cambodia), Spanish, Mongolian, Chinese 
 Collection of local case studies and customization
8 
Kazakhstan Mongolia 
Kyrgyzstan 
Uzbekistan 
Tajikistan 
Turkmenistan 
Afghanistan 
Pakistan 
India 
Bhutan 
Bangladesh 
Myanmar Laos 
Rolled-out (29 countries) 
In pipeline (6 countries) 
Vietnam 
Cambodia 
Philippines 
Indonesia 
Sri Lanka 
Maldives 
Samoa 
Kiribati 
Tuvalu 
Tonga 
Cook 
Islands 
AAccaaddeemmyy iinn AAssiiaa aanndd tthhee PPaacciiffiicc 
Timor-Leste 
Solomon 
Islands 
Palau 
Niue 
Micronesia 
Nauru 
Armenia 
Azerbaijan 
Nepal 
(as of Oct. 2014) 
China
9 
Academy Module 11: 
Social Media for Development 
Module Objectives 
 Introduce the concept of social media and 
various applications in a developmental 
context; 
 Raise awareness among policymakers and 
government officials about the application of 
social media for socio-economic development; 
 Provide an understanding of the implications for 
national policy and programme formulation 
emerging from the role of social media in 
promoting development; and 
 Produce a capacity development resource that 
can help bridge the knowledge gap on the 
effective use of social media in development 
initiatives. 
Link: http://www.unapcict.org/academy/academy/academy-modules/english-version
10 
Technical Guidelines on Social 
Media 
Objectives 
 Understand and configure popular 
social media tools (Twitter, 
Facebook, YouTube, Blogs) to share 
government information, 
 Understand and configure 
collaborative social media tools (e.g., 
wikis) to establish mass 
collaboration, and 
 Understand and configure analytical 
tools to monitor and measure social 
media activities. 
Link: http://www.unapcict.org/ecohub/getting-started-with-social-media-tools-in-government
11 
What is social media? 
 Any online tools that enables us to: 
 Participate, collaborate, create, or share content in a many-to- 
many context can be called social media. 
 Examples: 
 Collaborative projects (e.g., Wikipedia and wikispaces), 
 Blogs (e.g., WordPress) and microblogs (e.g., Twitter), 
 Content communities (e.g., YouTube), 
 Social networking sites (e.g., Facebook), 
 Virtual game worlds (e.g., World of Warcraft), 
 Virtual social worlds (e.g., Second Life), etc.
Is a urban/city culture of transparency, openness, 
sharing, and collaboration facilitated [or fostered] by 
social media. 
12 
Social Media-Based Urban 
Engagement? 
Is a urban/city culture of transparency, openness, 
sharing, and collaboration facilitated [or fostered] by 
social media. 
City= institutions + citizens 
City= institutions + citizens
13 
Urban Engagement? 
In other words, without a culture of transparency, 
openness, sharing, and collaboration in place….. 
In other words, without a culture of transparency, 
openness, sharing, and collaboration in place….. 
Social media-based 
Social media-based 
urban 
urban 
engagement is 
engagement is 
fruitless 
fruitless 
And your efforts may not move beyond hopeless tweets and likes
14 
Urban Engagement 
Citizens 
Institutions 
Yin and Yang Philosophy
15 
A Quick Survey 
How does your city use social media?
16 
Key Findings 
 Current Social Media Use 
TTeecchhnnoolologgyy o opptitmimisismm 
PPoosststs, ,L Likikeess, ,T Twweeeetsts, ,& & S Shhaarreess 
Mass collaborations, citizen sourcing, 
co-creation, etc. 
Mass collaborations, citizen sourcing, 
co-creation, etc. 
SSoocciaial lt rtraannssaacctitoionn
17 
The Reality/Potential 
PPoosststs, ,L Likikeess, ,T Twweeeetsts, ,& & S Shhaarreess 
Mass collaborations, citizen sourcing, 
co-creation, etc. 
Mass collaborations, citizen sourcing, 
co-creation, etc. 
SSoocciaial lt rtraannssaacctitoionn 
CCuultluturraal lf ofoccuuss
18 
Urban Engagement Through Social 
Media 
Assumption: Social media engaged city (citizens and 
institutions) will lead to some type of urban development.
19 
Dimensions of Engagement
20 
What to Share? 
Sharing—refers to the use of social media channels (such as, Twitter, Facebook, 
wikis, YouTube, and blogs) to disseminate and share useful information (news, 
alerts, and updates) to public in variety of formats including, text, video, audio, and 
graphics.
21 
Ways to Share? 
 Through 
 An official Twitter account 
 An official Facebook Fan page 
 An official YouTube Channel 
 An official Blog 
Link: http://www.unapcict.org/ecohub/getting-started-with-social-media-tools-in-government
Municipal governments use Facebook fan pages to provide residents with information 
about government services and projects, local events, rules and regulations, and other 
relevant topics. 
22 
Sharing Example 1 
Municipal governments use Facebook fan pages to provide residents with information 
about government services and projects, local events, rules and regulations, and other 
relevant topics.
23 
Participatory cities 
Participation—refers to providing opportunities to citizens to participate in service 
delivery, reporting, and policy and decision making through social media channels.
24 
Example 1: I paid a bribe
25 
Example 2: Reporting
26 
Collaborative cities 
Mass Collaboration—refers to working together in a many-to-many context 
to achieve certain shared goals carried through social media channels.
27 
Crowd Sourcing (citizens-2- 
cities) 
 Adopt a Fire hydrant (city of Boston) 
 Where ordinary people take responsibility for digging out a fire hydrant after 
it snows.
28 
Co-creation (citizens-2-citizens)
29 
Open Cities 
Openness—refers to free unrestricted access to government structured data 
and information opened through social media and Web 2.0 channels.
30 
Open Data Example
31
32 
Final Note…remember that… 
 It is more than just “likes” and “tweets” 
 It is a culture 
 Once social media presence is established: 
 Sustain it 
 Monitor it (e.g., social analytics) 
 Be responsive 
 Built trust 
 Otherwise, your city will lose face
33 
Final Note…remember 
 Plan a head 
 Establish a sound social media strategy and 
policy. 
 Assign dedicated resources 
 Time, technical, financial, and human resources 
 Social media does not replace traditional 
means of communication, but complements.
34

More Related Content

What's hot

Political and economic power of social media final-28.1
Political and economic power of social media final-28.1Political and economic power of social media final-28.1
Political and economic power of social media final-28.1Charles Mok
 
MEC Social Media Manual
MEC Social Media ManualMEC Social Media Manual
MEC Social Media ManualJenn Brown
 
Citizenshift The Power of Social Media
Citizenshift The Power of Social MediaCitizenshift The Power of Social Media
Citizenshift The Power of Social Mediareisa101
 
Social media enlarging the space for user generated
Social media enlarging the space for user generatedSocial media enlarging the space for user generated
Social media enlarging the space for user generatedAlexander Decker
 
Assignment #10 (p2): Group coursework presentation of research
Assignment #10 (p2): Group coursework presentation of researchAssignment #10 (p2): Group coursework presentation of research
Assignment #10 (p2): Group coursework presentation of researchmedia_jojo
 
Assignment 10 group coursework presentation of research draft 2 part 1.5
Assignment 10   group coursework presentation of research draft 2 part 1.5Assignment 10   group coursework presentation of research draft 2 part 1.5
Assignment 10 group coursework presentation of research draft 2 part 1.5Abc Abc
 
Chapter 3 presentation
Chapter 3 presentation Chapter 3 presentation
Chapter 3 presentation Danno320
 
Social Media in Government
Social Media in GovernmentSocial Media in Government
Social Media in GovernmentJudith A Newton
 
Chapter 3 presentation
Chapter 3 presentation Chapter 3 presentation
Chapter 3 presentation voelkeld
 
Social Media for public administrations: opportunities and challenges
Social Media for public administrations: opportunities and challengesSocial Media for public administrations: opportunities and challenges
Social Media for public administrations: opportunities and challengesAlessandro Lovari
 
Social media, Group 1, Chapter 2
Social media, Group 1, Chapter 2Social media, Group 1, Chapter 2
Social media, Group 1, Chapter 2adrianaemoran
 
Tweet Your Assignment: Social Media in the Classroom | Journalism Interactive...
Tweet Your Assignment: Social Media in the Classroom | Journalism Interactive...Tweet Your Assignment: Social Media in the Classroom | Journalism Interactive...
Tweet Your Assignment: Social Media in the Classroom | Journalism Interactive...Journalism Interactive
 
So me assign2_signekirt
So me assign2_signekirtSo me assign2_signekirt
So me assign2_signekirtsignette
 
Leveraging Open Data and Social Media for Improved Community Well-being
Leveraging Open Data and Social Media for Improved Community Well-beingLeveraging Open Data and Social Media for Improved Community Well-being
Leveraging Open Data and Social Media for Improved Community Well-beingShelly D. Farnham, Ph.D.
 
The Power of Social Media
The Power of Social MediaThe Power of Social Media
The Power of Social Mediareisa101
 
Media Section B- The Impact of Convergence
Media Section B- The Impact of Convergence Media Section B- The Impact of Convergence
Media Section B- The Impact of Convergence kanda11821
 
So me assign2_signekirt
So me assign2_signekirtSo me assign2_signekirt
So me assign2_signekirtsignette
 
Social Web 2.0 Class Week 9: Social Coordination, Mobile Social, Collective A...
Social Web 2.0 Class Week 9: Social Coordination, Mobile Social, Collective A...Social Web 2.0 Class Week 9: Social Coordination, Mobile Social, Collective A...
Social Web 2.0 Class Week 9: Social Coordination, Mobile Social, Collective A...Shelly D. Farnham, Ph.D.
 

What's hot (20)

Political and economic power of social media final-28.1
Political and economic power of social media final-28.1Political and economic power of social media final-28.1
Political and economic power of social media final-28.1
 
MEC Social Media Manual
MEC Social Media ManualMEC Social Media Manual
MEC Social Media Manual
 
Citizenshift The Power of Social Media
Citizenshift The Power of Social MediaCitizenshift The Power of Social Media
Citizenshift The Power of Social Media
 
Social media enlarging the space for user generated
Social media enlarging the space for user generatedSocial media enlarging the space for user generated
Social media enlarging the space for user generated
 
Unit 6 Glossary
Unit 6 GlossaryUnit 6 Glossary
Unit 6 Glossary
 
Assignment #10 (p2): Group coursework presentation of research
Assignment #10 (p2): Group coursework presentation of researchAssignment #10 (p2): Group coursework presentation of research
Assignment #10 (p2): Group coursework presentation of research
 
Assignment 10 group coursework presentation of research draft 2 part 1.5
Assignment 10   group coursework presentation of research draft 2 part 1.5Assignment 10   group coursework presentation of research draft 2 part 1.5
Assignment 10 group coursework presentation of research draft 2 part 1.5
 
Chapter 3 presentation
Chapter 3 presentation Chapter 3 presentation
Chapter 3 presentation
 
Social Media in Government
Social Media in GovernmentSocial Media in Government
Social Media in Government
 
Chapter 3 presentation
Chapter 3 presentation Chapter 3 presentation
Chapter 3 presentation
 
Social Media for public administrations: opportunities and challenges
Social Media for public administrations: opportunities and challengesSocial Media for public administrations: opportunities and challenges
Social Media for public administrations: opportunities and challenges
 
Universal McCann Wave 2
Universal McCann Wave 2Universal McCann Wave 2
Universal McCann Wave 2
 
Social media, Group 1, Chapter 2
Social media, Group 1, Chapter 2Social media, Group 1, Chapter 2
Social media, Group 1, Chapter 2
 
Tweet Your Assignment: Social Media in the Classroom | Journalism Interactive...
Tweet Your Assignment: Social Media in the Classroom | Journalism Interactive...Tweet Your Assignment: Social Media in the Classroom | Journalism Interactive...
Tweet Your Assignment: Social Media in the Classroom | Journalism Interactive...
 
So me assign2_signekirt
So me assign2_signekirtSo me assign2_signekirt
So me assign2_signekirt
 
Leveraging Open Data and Social Media for Improved Community Well-being
Leveraging Open Data and Social Media for Improved Community Well-beingLeveraging Open Data and Social Media for Improved Community Well-being
Leveraging Open Data and Social Media for Improved Community Well-being
 
The Power of Social Media
The Power of Social MediaThe Power of Social Media
The Power of Social Media
 
Media Section B- The Impact of Convergence
Media Section B- The Impact of Convergence Media Section B- The Impact of Convergence
Media Section B- The Impact of Convergence
 
So me assign2_signekirt
So me assign2_signekirtSo me assign2_signekirt
So me assign2_signekirt
 
Social Web 2.0 Class Week 9: Social Coordination, Mobile Social, Collective A...
Social Web 2.0 Class Week 9: Social Coordination, Mobile Social, Collective A...Social Web 2.0 Class Week 9: Social Coordination, Mobile Social, Collective A...
Social Web 2.0 Class Week 9: Social Coordination, Mobile Social, Collective A...
 

Similar to Social Media and Urban Engagement

We go 2014_chinagohar_shorter
We go 2014_chinagohar_shorterWe go 2014_chinagohar_shorter
We go 2014_chinagohar_shorterGohar Feroz Khan
 
Networks for Citizen Consultation and Citizen Sourcing of Expertise: Explor...
 Networks for Citizen Consultation and Citizen Sourcing  of Expertise: Explor... Networks for Citizen Consultation and Citizen Sourcing  of Expertise: Explor...
Networks for Citizen Consultation and Citizen Sourcing of Expertise: Explor...@cristobalcobo
 
Social media for government
Social media for governmentSocial media for government
Social media for governmentGohar Khan
 
IDS403 society and technology final project part two_daria smith giraud
IDS403 society and technology final project part two_daria smith giraudIDS403 society and technology final project part two_daria smith giraud
IDS403 society and technology final project part two_daria smith giraudDaria Smith Giraud
 
Ids society and technology final project part two_daria smith giraud
Ids society and technology final project part two_daria smith giraudIds society and technology final project part two_daria smith giraud
Ids society and technology final project part two_daria smith giraudDaria Smith Giraud
 
Government 2.0 Explained
Government 2.0 ExplainedGovernment 2.0 Explained
Government 2.0 ExplainedGohar Khan
 
MIL for Teachers Module 06: New and Traditional Media
MIL for Teachers Module 06: New and Traditional MediaMIL for Teachers Module 06: New and Traditional Media
MIL for Teachers Module 06: New and Traditional MediaPEDAGOGY.IR
 
Week+2+-+Socio-digital+theories.pptx
Week+2+-+Socio-digital+theories.pptxWeek+2+-+Socio-digital+theories.pptx
Week+2+-+Socio-digital+theories.pptxRyanMowat2
 
Social media impact_digital
Social media impact_digitalSocial media impact_digital
Social media impact_digitalCarlos Herreros
 
Literature Review of Information Behaviour on Social Media
Literature Review of Information Behaviour on Social MediaLiterature Review of Information Behaviour on Social Media
Literature Review of Information Behaviour on Social MediaDavid Thompson
 
Major assignment - Impact of Social Technologies on Society
Major assignment - Impact of Social Technologies on SocietyMajor assignment - Impact of Social Technologies on Society
Major assignment - Impact of Social Technologies on SocietyHarris Naseem
 

Similar to Social Media and Urban Engagement (20)

We go 2014_chinagohar_shorter
We go 2014_chinagohar_shorterWe go 2014_chinagohar_shorter
We go 2014_chinagohar_shorter
 
Networks for Citizen Consultation and Citizen Sourcing of Expertise: Explor...
 Networks for Citizen Consultation and Citizen Sourcing  of Expertise: Explor... Networks for Citizen Consultation and Citizen Sourcing  of Expertise: Explor...
Networks for Citizen Consultation and Citizen Sourcing of Expertise: Explor...
 
Bodle research
Bodle researchBodle research
Bodle research
 
Bodle research
Bodle researchBodle research
Bodle research
 
E-Governance – Some Challenges Ahead: Social Media Spurring Participation
E-Governance – Some Challenges Ahead: Social Media Spurring ParticipationE-Governance – Some Challenges Ahead: Social Media Spurring Participation
E-Governance – Some Challenges Ahead: Social Media Spurring Participation
 
Social media for government
Social media for governmentSocial media for government
Social media for government
 
Social Media in Learning
Social Media in LearningSocial Media in Learning
Social Media in Learning
 
IDS403 society and technology final project part two_daria smith giraud
IDS403 society and technology final project part two_daria smith giraudIDS403 society and technology final project part two_daria smith giraud
IDS403 society and technology final project part two_daria smith giraud
 
Ids society and technology final project part two_daria smith giraud
Ids society and technology final project part two_daria smith giraudIds society and technology final project part two_daria smith giraud
Ids society and technology final project part two_daria smith giraud
 
Government 2.0 Explained
Government 2.0 ExplainedGovernment 2.0 Explained
Government 2.0 Explained
 
Government 2.0 Explained
Government 2.0 ExplainedGovernment 2.0 Explained
Government 2.0 Explained
 
Government 2.0 Explained
Government 2.0 ExplainedGovernment 2.0 Explained
Government 2.0 Explained
 
MIL for Teachers Module 06: New and Traditional Media
MIL for Teachers Module 06: New and Traditional MediaMIL for Teachers Module 06: New and Traditional Media
MIL for Teachers Module 06: New and Traditional Media
 
Input soliciting v2
Input soliciting v2Input soliciting v2
Input soliciting v2
 
qolexity_fazio_26 septembr_2014
qolexity_fazio_26 septembr_2014qolexity_fazio_26 septembr_2014
qolexity_fazio_26 septembr_2014
 
Week+2+-+Socio-digital+theories.pptx
Week+2+-+Socio-digital+theories.pptxWeek+2+-+Socio-digital+theories.pptx
Week+2+-+Socio-digital+theories.pptx
 
Social media impact_digital
Social media impact_digitalSocial media impact_digital
Social media impact_digital
 
Literature Review of Information Behaviour on Social Media
Literature Review of Information Behaviour on Social MediaLiterature Review of Information Behaviour on Social Media
Literature Review of Information Behaviour on Social Media
 
Major assignment - Impact of Social Technologies on Society
Major assignment - Impact of Social Technologies on SocietyMajor assignment - Impact of Social Technologies on Society
Major assignment - Impact of Social Technologies on Society
 
Edrd 3160 chowdhury
Edrd 3160 chowdhuryEdrd 3160 chowdhury
Edrd 3160 chowdhury
 

More from Gohar Feroz Khan

3 ways to engage citizens using social media
3 ways to engage citizens using social media3 ways to engage citizens using social media
3 ways to engage citizens using social mediaGohar Feroz Khan
 
E government _guest_lecture
E government _guest_lectureE government _guest_lecture
E government _guest_lectureGohar Feroz Khan
 
Triple_Helix_of_Social_Events/Hubs
Triple_Helix_of_Social_Events/HubsTriple_Helix_of_Social_Events/Hubs
Triple_Helix_of_Social_Events/HubsGohar Feroz Khan
 
2nd_ICD_conference_SNU_Korea
2nd_ICD_conference_SNU_Korea2nd_ICD_conference_SNU_Korea
2nd_ICD_conference_SNU_KoreaGohar Feroz Khan
 
WASET_E-govt._Conference_Paris
WASET_E-govt._Conference_ParisWASET_E-govt._Conference_Paris
WASET_E-govt._Conference_ParisGohar Feroz Khan
 
KAPA_2011_Seoul_Conference_Khan & Park
KAPA_2011_Seoul_Conference_Khan & ParkKAPA_2011_Seoul_Conference_Khan & Park
KAPA_2011_Seoul_Conference_Khan & ParkGohar Feroz Khan
 
Collnet _Conference_Turkey
Collnet _Conference_TurkeyCollnet _Conference_Turkey
Collnet _Conference_TurkeyGohar Feroz Khan
 
Standford_TH_conference_presentation
Standford_TH_conference_presentationStandford_TH_conference_presentation
Standford_TH_conference_presentationGohar Feroz Khan
 

More from Gohar Feroz Khan (11)

3 ways to engage citizens using social media
3 ways to engage citizens using social media3 ways to engage citizens using social media
3 ways to engage citizens using social media
 
Emcis 20123
Emcis 20123Emcis 20123
Emcis 20123
 
E government _guest_lecture
E government _guest_lectureE government _guest_lecture
E government _guest_lecture
 
Triple_Helix_of_Social_Events/Hubs
Triple_Helix_of_Social_Events/HubsTriple_Helix_of_Social_Events/Hubs
Triple_Helix_of_Social_Events/Hubs
 
2nd_ICD_conference_SNU_Korea
2nd_ICD_conference_SNU_Korea2nd_ICD_conference_SNU_Korea
2nd_ICD_conference_SNU_Korea
 
WASET_E-govt._Conference_Paris
WASET_E-govt._Conference_ParisWASET_E-govt._Conference_Paris
WASET_E-govt._Conference_Paris
 
KAPA_2011_Seoul_Conference_Khan & Park
KAPA_2011_Seoul_Conference_Khan & ParkKAPA_2011_Seoul_Conference_Khan & Park
KAPA_2011_Seoul_Conference_Khan & Park
 
Collnet_Conference_Turkey
Collnet_Conference_TurkeyCollnet_Conference_Turkey
Collnet_Conference_Turkey
 
SSK_Busan_Workshop
SSK_Busan_WorkshopSSK_Busan_Workshop
SSK_Busan_Workshop
 
Collnet _Conference_Turkey
Collnet _Conference_TurkeyCollnet _Conference_Turkey
Collnet _Conference_Turkey
 
Standford_TH_conference_presentation
Standford_TH_conference_presentationStandford_TH_conference_presentation
Standford_TH_conference_presentation
 

Recently uploaded

Intro in Product Management - Коротко про професію продакт менеджера
Intro in Product Management - Коротко про професію продакт менеджераIntro in Product Management - Коротко про професію продакт менеджера
Intro in Product Management - Коротко про професію продакт менеджераMark Opanasiuk
 
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...FIDO Alliance
 
Introduction to FDO and How It works Applications _ Richard at FIDO Alliance.pdf
Introduction to FDO and How It works Applications _ Richard at FIDO Alliance.pdfIntroduction to FDO and How It works Applications _ Richard at FIDO Alliance.pdf
Introduction to FDO and How It works Applications _ Richard at FIDO Alliance.pdfFIDO Alliance
 
Choosing the Right FDO Deployment Model for Your Application _ Geoffrey at In...
Choosing the Right FDO Deployment Model for Your Application _ Geoffrey at In...Choosing the Right FDO Deployment Model for Your Application _ Geoffrey at In...
Choosing the Right FDO Deployment Model for Your Application _ Geoffrey at In...FIDO Alliance
 
AI mind or machine power point presentation
AI mind or machine power point presentationAI mind or machine power point presentation
AI mind or machine power point presentationyogeshlabana357357
 
How we scaled to 80K users by doing nothing!.pdf
How we scaled to 80K users by doing nothing!.pdfHow we scaled to 80K users by doing nothing!.pdf
How we scaled to 80K users by doing nothing!.pdfSrushith Repakula
 
WebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM PerformanceWebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM PerformanceSamy Fodil
 
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...panagenda
 
Tales from a Passkey Provider Progress from Awareness to Implementation.pptx
Tales from a Passkey Provider  Progress from Awareness to Implementation.pptxTales from a Passkey Provider  Progress from Awareness to Implementation.pptx
Tales from a Passkey Provider Progress from Awareness to Implementation.pptxFIDO Alliance
 
(Explainable) Data-Centric AI: what are you explaininhg, and to whom?
(Explainable) Data-Centric AI: what are you explaininhg, and to whom?(Explainable) Data-Centric AI: what are you explaininhg, and to whom?
(Explainable) Data-Centric AI: what are you explaininhg, and to whom?Paolo Missier
 
Microsoft CSP Briefing Pre-Engagement - Questionnaire
Microsoft CSP Briefing Pre-Engagement - QuestionnaireMicrosoft CSP Briefing Pre-Engagement - Questionnaire
Microsoft CSP Briefing Pre-Engagement - QuestionnaireExakis Nelite
 
2024 May Patch Tuesday
2024 May Patch Tuesday2024 May Patch Tuesday
2024 May Patch TuesdayIvanti
 
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...marcuskenyatta275
 
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...Skynet Technologies
 
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdfLinux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdfFIDO Alliance
 
Design Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptxDesign Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptxFIDO Alliance
 
Google I/O Extended 2024 Warsaw
Google I/O Extended 2024 WarsawGoogle I/O Extended 2024 Warsaw
Google I/O Extended 2024 WarsawGDSC PJATK
 
Your enemies use GenAI too - staying ahead of fraud with Neo4j
Your enemies use GenAI too - staying ahead of fraud with Neo4jYour enemies use GenAI too - staying ahead of fraud with Neo4j
Your enemies use GenAI too - staying ahead of fraud with Neo4jNeo4j
 
ADP Passwordless Journey Case Study.pptx
ADP Passwordless Journey Case Study.pptxADP Passwordless Journey Case Study.pptx
ADP Passwordless Journey Case Study.pptxFIDO Alliance
 

Recently uploaded (20)

Intro in Product Management - Коротко про професію продакт менеджера
Intro in Product Management - Коротко про професію продакт менеджераIntro in Product Management - Коротко про професію продакт менеджера
Intro in Product Management - Коротко про професію продакт менеджера
 
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...
ASRock Industrial FDO Solutions in Action for Industrial Edge AI _ Kenny at A...
 
Introduction to FDO and How It works Applications _ Richard at FIDO Alliance.pdf
Introduction to FDO and How It works Applications _ Richard at FIDO Alliance.pdfIntroduction to FDO and How It works Applications _ Richard at FIDO Alliance.pdf
Introduction to FDO and How It works Applications _ Richard at FIDO Alliance.pdf
 
Choosing the Right FDO Deployment Model for Your Application _ Geoffrey at In...
Choosing the Right FDO Deployment Model for Your Application _ Geoffrey at In...Choosing the Right FDO Deployment Model for Your Application _ Geoffrey at In...
Choosing the Right FDO Deployment Model for Your Application _ Geoffrey at In...
 
AI mind or machine power point presentation
AI mind or machine power point presentationAI mind or machine power point presentation
AI mind or machine power point presentation
 
How we scaled to 80K users by doing nothing!.pdf
How we scaled to 80K users by doing nothing!.pdfHow we scaled to 80K users by doing nothing!.pdf
How we scaled to 80K users by doing nothing!.pdf
 
WebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM PerformanceWebAssembly is Key to Better LLM Performance
WebAssembly is Key to Better LLM Performance
 
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
Easier, Faster, and More Powerful – Alles Neu macht der Mai -Wir durchleuchte...
 
Tales from a Passkey Provider Progress from Awareness to Implementation.pptx
Tales from a Passkey Provider  Progress from Awareness to Implementation.pptxTales from a Passkey Provider  Progress from Awareness to Implementation.pptx
Tales from a Passkey Provider Progress from Awareness to Implementation.pptx
 
(Explainable) Data-Centric AI: what are you explaininhg, and to whom?
(Explainable) Data-Centric AI: what are you explaininhg, and to whom?(Explainable) Data-Centric AI: what are you explaininhg, and to whom?
(Explainable) Data-Centric AI: what are you explaininhg, and to whom?
 
Microsoft CSP Briefing Pre-Engagement - Questionnaire
Microsoft CSP Briefing Pre-Engagement - QuestionnaireMicrosoft CSP Briefing Pre-Engagement - Questionnaire
Microsoft CSP Briefing Pre-Engagement - Questionnaire
 
2024 May Patch Tuesday
2024 May Patch Tuesday2024 May Patch Tuesday
2024 May Patch Tuesday
 
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...
TEST BANK For, Information Technology Project Management 9th Edition Kathy Sc...
 
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
Human Expert Website Manual WCAG 2.0 2.1 2.2 Audit - Digital Accessibility Au...
 
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdfLinux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
Linux Foundation Edge _ Overview of FDO Software Components _ Randy at Intel.pdf
 
Design Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptxDesign Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptx
 
Google I/O Extended 2024 Warsaw
Google I/O Extended 2024 WarsawGoogle I/O Extended 2024 Warsaw
Google I/O Extended 2024 Warsaw
 
Your enemies use GenAI too - staying ahead of fraud with Neo4j
Your enemies use GenAI too - staying ahead of fraud with Neo4jYour enemies use GenAI too - staying ahead of fraud with Neo4j
Your enemies use GenAI too - staying ahead of fraud with Neo4j
 
ADP Passwordless Journey Case Study.pptx
ADP Passwordless Journey Case Study.pptxADP Passwordless Journey Case Study.pptx
ADP Passwordless Journey Case Study.pptx
 
Overview of Hyperledger Foundation
Overview of Hyperledger FoundationOverview of Hyperledger Foundation
Overview of Hyperledger Foundation
 

Social Media and Urban Engagement

  • 1. 1 The Role of Social Media in Engaging Citizens in Urban Development and Growth Gohar Feroz Khan, Ph.D. Assistant Professor, Korea University of Technology & Education (KoreaTech) Consultant to UN-APCICT on Social Media Research: Center for Social Media Technologies I blog here Twitter: @gfkhan Presented at the 3rd WeGO General Assembly, Workshop Session 3, "Partnering for Smart and Sharing Cities“ 3-6, November 2014, Chengdu, China.
  • 2. 2 Table of Contents  Introduction to UN-APCICT  Social Media for engaging citizens  What is social media?  What is social media-based urban engagement?  How do cities/governments use social media?  Social media for development: UN-APCICT module  Dimensions of Urban Engagement  Case 1: Sharing cities (how to share? UN-APCICT guidelines)  Case 2: Participatory cities  Case 3: Collaborative cities (crowd sourcing and co-creation)  Case 4: Open cities  Concluding Remarks
  • 3. 3 A Hub for ICT Capacity Development
  • 4. 4 AAPPCCIICCTT MMiissssiioonn Use of ICT for socio-economic Use of ICT for socio-economic development development Build ICT human // iinnssttiittuuttiioonnaall ccaappaacciittyy ooff EESSCCAAPP mmeemmbbeerr Training Advisory Services SSttaatteess Research & Knowledge- Sharing
  • 5. 5 AAccaaddeemmyy ooff IICCTT EEsssseennttiiaallss ffoorr GGoovveerrnnmmeenntt LLeeaaddeerrss Developing government official aanndd ppoolliiccyymmaakkeerr ccaappaacciittyy ttoo lleevveerraaggee IICCTT ffoorr ssoocciioo--eeccoonnoommiicc ddeevveellooppmmeenntt
  • 6. 6 AAccaaddeemmyy MMoodduulleess M1- The Linkage between ICT Applications and Meaningful Development M2- ICT for Development Policy, Process and Governance M3- e-Government Applications M4- ICT Trends for Government Leaders M5- Internet Governance M6- Network and Information Security and Privacy M7- ICT Project Management in Theory and Practice M8- Options for Funding ICT for Development M9 - ICT for Disaster Risk Management M10 – ICT, Climate Change and Green Growth M11 – Social Media for Development Additional Publications: Handbook on Instructional Design; M&E Toolkit
  • 7. 7 Localization aanndd CCuussttoommiizzaattiioonn  Modules available in print and online (14 languages): English, Armenian, Russian, Indonesia, Vietnamese Myanmar, Turkmen, Azeri, Pashto (Afghanistan), Tajik Khmer (Cambodia), Spanish, Mongolian, Chinese  Collection of local case studies and customization
  • 8. 8 Kazakhstan Mongolia Kyrgyzstan Uzbekistan Tajikistan Turkmenistan Afghanistan Pakistan India Bhutan Bangladesh Myanmar Laos Rolled-out (29 countries) In pipeline (6 countries) Vietnam Cambodia Philippines Indonesia Sri Lanka Maldives Samoa Kiribati Tuvalu Tonga Cook Islands AAccaaddeemmyy iinn AAssiiaa aanndd tthhee PPaacciiffiicc Timor-Leste Solomon Islands Palau Niue Micronesia Nauru Armenia Azerbaijan Nepal (as of Oct. 2014) China
  • 9. 9 Academy Module 11: Social Media for Development Module Objectives  Introduce the concept of social media and various applications in a developmental context;  Raise awareness among policymakers and government officials about the application of social media for socio-economic development;  Provide an understanding of the implications for national policy and programme formulation emerging from the role of social media in promoting development; and  Produce a capacity development resource that can help bridge the knowledge gap on the effective use of social media in development initiatives. Link: http://www.unapcict.org/academy/academy/academy-modules/english-version
  • 10. 10 Technical Guidelines on Social Media Objectives  Understand and configure popular social media tools (Twitter, Facebook, YouTube, Blogs) to share government information,  Understand and configure collaborative social media tools (e.g., wikis) to establish mass collaboration, and  Understand and configure analytical tools to monitor and measure social media activities. Link: http://www.unapcict.org/ecohub/getting-started-with-social-media-tools-in-government
  • 11. 11 What is social media?  Any online tools that enables us to:  Participate, collaborate, create, or share content in a many-to- many context can be called social media.  Examples:  Collaborative projects (e.g., Wikipedia and wikispaces),  Blogs (e.g., WordPress) and microblogs (e.g., Twitter),  Content communities (e.g., YouTube),  Social networking sites (e.g., Facebook),  Virtual game worlds (e.g., World of Warcraft),  Virtual social worlds (e.g., Second Life), etc.
  • 12. Is a urban/city culture of transparency, openness, sharing, and collaboration facilitated [or fostered] by social media. 12 Social Media-Based Urban Engagement? Is a urban/city culture of transparency, openness, sharing, and collaboration facilitated [or fostered] by social media. City= institutions + citizens City= institutions + citizens
  • 13. 13 Urban Engagement? In other words, without a culture of transparency, openness, sharing, and collaboration in place….. In other words, without a culture of transparency, openness, sharing, and collaboration in place….. Social media-based Social media-based urban urban engagement is engagement is fruitless fruitless And your efforts may not move beyond hopeless tweets and likes
  • 14. 14 Urban Engagement Citizens Institutions Yin and Yang Philosophy
  • 15. 15 A Quick Survey How does your city use social media?
  • 16. 16 Key Findings  Current Social Media Use TTeecchhnnoolologgyy o opptitmimisismm PPoosststs, ,L Likikeess, ,T Twweeeetsts, ,& & S Shhaarreess Mass collaborations, citizen sourcing, co-creation, etc. Mass collaborations, citizen sourcing, co-creation, etc. SSoocciaial lt rtraannssaacctitoionn
  • 17. 17 The Reality/Potential PPoosststs, ,L Likikeess, ,T Twweeeetsts, ,& & S Shhaarreess Mass collaborations, citizen sourcing, co-creation, etc. Mass collaborations, citizen sourcing, co-creation, etc. SSoocciaial lt rtraannssaacctitoionn CCuultluturraal lf ofoccuuss
  • 18. 18 Urban Engagement Through Social Media Assumption: Social media engaged city (citizens and institutions) will lead to some type of urban development.
  • 19. 19 Dimensions of Engagement
  • 20. 20 What to Share? Sharing—refers to the use of social media channels (such as, Twitter, Facebook, wikis, YouTube, and blogs) to disseminate and share useful information (news, alerts, and updates) to public in variety of formats including, text, video, audio, and graphics.
  • 21. 21 Ways to Share?  Through  An official Twitter account  An official Facebook Fan page  An official YouTube Channel  An official Blog Link: http://www.unapcict.org/ecohub/getting-started-with-social-media-tools-in-government
  • 22. Municipal governments use Facebook fan pages to provide residents with information about government services and projects, local events, rules and regulations, and other relevant topics. 22 Sharing Example 1 Municipal governments use Facebook fan pages to provide residents with information about government services and projects, local events, rules and regulations, and other relevant topics.
  • 23. 23 Participatory cities Participation—refers to providing opportunities to citizens to participate in service delivery, reporting, and policy and decision making through social media channels.
  • 24. 24 Example 1: I paid a bribe
  • 25. 25 Example 2: Reporting
  • 26. 26 Collaborative cities Mass Collaboration—refers to working together in a many-to-many context to achieve certain shared goals carried through social media channels.
  • 27. 27 Crowd Sourcing (citizens-2- cities)  Adopt a Fire hydrant (city of Boston)  Where ordinary people take responsibility for digging out a fire hydrant after it snows.
  • 29. 29 Open Cities Openness—refers to free unrestricted access to government structured data and information opened through social media and Web 2.0 channels.
  • 30. 30 Open Data Example
  • 31. 31
  • 32. 32 Final Note…remember that…  It is more than just “likes” and “tweets”  It is a culture  Once social media presence is established:  Sustain it  Monitor it (e.g., social analytics)  Be responsive  Built trust  Otherwise, your city will lose face
  • 33. 33 Final Note…remember  Plan a head  Establish a sound social media strategy and policy.  Assign dedicated resources  Time, technical, financial, and human resources  Social media does not replace traditional means of communication, but complements.
  • 34. 34