Social Media
& Digital Marketing
      Maura Neill
  ABR, CRS, CDPE, REALTOR®
    about.me/mauraneill
“I Have No Time For…”


•   Social media
•   Blogging
•   Photos
•   Videos
•   Email marketing
•   Anything more than I already do!
Rule of Thirds
                                       from Chris Brogan

             New                                    Executing on   Servicing
         Prospecting                                 Prospecting     Your
                                                                   Accounts




Photo credit: “3 fire buckets” by Hadleywal on Flickr.com
“I Have No Time For…”


•   Social media
•   Blogging
•   Photos
•   Videos
•   Email marketing
•   Anything more than I already do!
Your Brand Should Tell Me:
          Why You?
• What’s your value proposition to
  your clients?
• What sets you apart from others in
  the same business? Why should the
  client choose you?
• What is your why?
yourself.

• Log out of Google/Gmail – see what
  others are seeing
• Put your name in quotes, i.e. “Maura
  Neill” or “Maura Neill REALTOR”
Alerts

        What do you find?
Take charge of your online presence.
Google “Maura Neill”
Branding
What is a Brand?

• It’s who you are.
• It’s what sets you apart.
• It’s what your clients think of when
  they think of you.


• It’s the story you tell with your
  marketing.
Do You Have a Logo?
Get a Professional Logo...
 (that doesn’t look) Cheap
Are You Using Your Photo?

• Does it look like you? (in other
  words, is it current?)
• Is it professional?
• Is it friendly? accessible? relatable?
• Is it prop-free?
• Does it appeal to your target
  audience?
Start With Your Hub
Consistency:

•   Logo
•   Colors
•   Recognizable photo
•   Voice
•   Niche
•   Message
•   Passion
To Blog or Not To Blog:
Is There Really Any Question?
If you haven’t yet started blogging for
           your business…

          WHY NOT?
Blogging Platforms
Blogging:
           Buzzword or Business Booster?




Photo credit: “BusinessWeek cover” by moxliukas on Flickr.com
Benefits of Blogging




Photo credit: “Audience” by thinkmedialabs on Flickr.com
Benefits of Blogging




Photo credit: “Buy Fresh, Buy Local (lomo)” by stevegarfield on Flickr.com
Benefits of Blogging
Benefits of Blogging




Photo credit: “Bullhorn” by carolbrowne on Flickr.com
What Should I Blog?
   Content is King
Local Market Stats




Photo credit: “Central Scottdale [sic] Real Estate Market” by athomeinscottsdale on Flickr.com
Local Dining
Local News
Local Events & Things To Do
Buyer and Seller Tips
DIY Home Tips
Photos and Videos
YOU!




Photo credit: “Who Are You?” by adewale_oshineye on Flickr.com
Guest Bloggers

• Partner with other local experts in
  related fields
• Student interns (also great for
  photography + video blogs)
• Realtors in similar (but not
  competing) markets – link-backs!
Keys to Blogging Success
•   Put a (written) plan in place
•   Keep a running topics list / notebook
•   Know your target audience
•   Write ahead
•   Identify guest bloggers
•   Be creative
•   Keep it fun – for you & your readers
•   Stay consistent
Blog Sharing –
Already On My Site = SEO Gold
Social Media:
For UNmarketing Purposes
“Always have something to
   sell, but don’t always be
                     selling.”
                ~ Chris Brogan
Where Are You?
Profiles Need Consistency

• Bio
• Company & contact information
  up-to-date
• Photo

• Are you always the same you?
Facebook
How Do You Use Facebook?

o Fun, fun, fun
o A place to get away from work
o Reconnecting with old friends/clients
o A place to mix business with
pleasure
o Business only – I stay strictly on my
Facebook business page
Where Is Your Facebook
          Presence?
• Your personal profile – what does it
  look like?
• Your Facebook Business Page:
  – Do you have one?
  – Do you use it effectively?
  – Do you need one?
• Where do you spend the most time
  and get the most response?
Branded Facebook
   Business Page
Harvesting the Information at
       Your Fingertips
Letting Facebook Do the Work
           For You
From Raziel Ungar ~ Burlingame, CA
• Clients’ hobbies, interests
• What you see on Facebook + how
  well you’ve gotten to know them
• Sharing articles, books, points of
  interest
• An excuse to get in touch
Harvesting Facebook for
    Client Information




Birthdays & Anniversaries
Harvesting Facebook for
           Client Information




Facebook gathers useful
info for you!

Timeline-style page
(above); old page style
(right)
Facebook:
            Your Blog’s Best Friend
Add the “Like” button to your website
 to link your Facebook Business Page to
 your site:
      http://goo.gl/aZbXf

   Integrate your page with your
    website: links to blog posts,
    website pages, etc.
Twitter
Tweet Along With Me


• Listening – who’s talking about
  what?
• Conversation – jump right in
• Twitter search – key words for your
  area and niche market
• Local love – who’s on? who’s
  talking? who’s influencing?
Twitter Basics



•   Who should you follow?
•   How do you get followers?
•   What should you be tweeting?
•   What is a hashtag?
•   How can Twitter be useful?
Pinterest
Pinning as Prospecting?

Pin what interests you – create boards
for yourself and let pinners come to
you
Pinning with Past Clients
• Follow your
  clients on
  Pinterest – see
  what they’re
  pinning, what
  their interests are
• Tag them in pins
  that would
  interest them
Google+
Are You on G+ Yet?


• The new kid – who’s using?
• Google owns #1 and #2 search
  engine – Google + YouTube
• Public posts are indexed (unlike on
  Facebook)  SEO Gold!
• Hangouts!
Google+ Public Posts




               Make your
               posts public
Hootsuite




• Manage
  Facebook, Twitter, G+, Foursquare, LinkedI
  n, Wordpress, MySpace – all from one
  dashboard
• Schedule tweets & updates
• Save time
Hootsuite
Blog Share – Social Sharing
Email Marketing:
Permission, Not Forgiveness
Just because you have my email
 address does not mean you have my
permission to add me to your email list.

   Can Spam Act: A Compliance Guide for
      Businesses - http://goo.gl/SQhHL
Email Marketing

• An opt-in is much more valuable
  than an apathetic past client
• An opt-out can hurt you
• Produce quality content and
  subscribers will come to you
• Create a plan
• Be focused with your content
EmailStationery.com
• Branded every email:
  – Email signature - $109
  – Email stationery - $229
  – Signature + stationery - $289
  – Complete package - $395 (includes
    email postcard + thank you card)
My Favorite Email Platforms
                 V
• Mailchimp.com – FREE for up to
  2,000 subscribers, fewer than 12,000
  emails/month

• Cocodot.com – unlimited FREE
  digital e-cards & invitations – like
  E-vite but better! (or print for a small
  price)
Closing Invitations
     Cocodot
Blog-Share – Adding Email
Video
Just Do It
If You’re Not Making Videos…
   What Are You Waiting For?
• Face-to-face redefined
• YouTube - #2 search engine
• Embed into your blog
  – Use as a mini-Vlog to correspond to a
    longer blog post
• Answers FAQs
• Build trust
Neighborhood Videos
Video Apps



iMovie                  SocialCam


         Videolicious

 Tout                   Animoto
Photo Apps



Instagram                 PS Express


             Photosynth

Camera+                   PicFrame
Blog Share – Video Mania
QR Codes –
Bridging Virtual to Mobile
What Is That Thing?
• Explain it to your
  clients – don’t
  assume they
  know.
• Give instruction on
  flyers: “Download
  QR Reader and
  scan here for more
  information.”
Bit.ly




• More than a URL shortener
• Creates and TRACKS shortened
  URLS, QR codes, and more
More Cool Tools
Fiverr – Cheap Stuff




Have $5 to spare? You could get:
•   Professional voice-over
•   Cool, graffiti-style portrait
•   Say anything you want in an Irish accent
•   And so much more!
Olloclip
        www.olloclip.com




• 3 lenses in one – wide
  angle, macro, and fisheye
• $70 – check Amazon.com!
Gliffy – Flowcharts Galore
• Create
  flowcharts and
  diagrams
• FREE 30-day trial
SurveyMonkey




• Create surveys, track results
• Collect client data
• FREE accounts
PicMonkey




• FREE online photo editing
• Make collages
• Add text, etc.
Jing
 http://techsmith.com/jing.html




• Screen capture on steroids! FREE!
• Take screenshots (stills)
• Record screencasts (videos)
KeepVid
                www.keepvid.com
• Download
  videos
  from
  YouTube
• No need
  to keep
  huge
  video files
• FREE!
PDF Converter
       www.freepdfconvert.com




• FREE online PDF converter
• Keeps links in tact (for uploading to your
  website)
• Downside: only 1 convert/30 minutes (with free
  service)
Cool Tool: Apple TV

• Mirrors your iPad or
  iPhone onto your
  TV
• In-office listing
  presentations          apple.com/appletv
• How else could you
  use it?
Q&A
Find This Presentation Online




                www.mauraneill.com/adv-social-media
Photo credit: “Computer mouse, mousepad, hand” by Si1veryon Flickr.com
Thank You!


  Let’s Connect! :)

about.me/mauraneill

Social Media and Digital Marketing

  • 1.
    Social Media & DigitalMarketing Maura Neill ABR, CRS, CDPE, REALTOR® about.me/mauraneill
  • 2.
    “I Have NoTime For…” • Social media • Blogging • Photos • Videos • Email marketing • Anything more than I already do!
  • 3.
    Rule of Thirds from Chris Brogan New Executing on Servicing Prospecting Prospecting Your Accounts Photo credit: “3 fire buckets” by Hadleywal on Flickr.com
  • 4.
    “I Have NoTime For…” • Social media • Blogging • Photos • Videos • Email marketing • Anything more than I already do!
  • 5.
    Your Brand ShouldTell Me: Why You? • What’s your value proposition to your clients? • What sets you apart from others in the same business? Why should the client choose you? • What is your why?
  • 6.
    yourself. • Log outof Google/Gmail – see what others are seeing • Put your name in quotes, i.e. “Maura Neill” or “Maura Neill REALTOR”
  • 7.
    Alerts What do you find? Take charge of your online presence.
  • 8.
  • 9.
  • 10.
    What is aBrand? • It’s who you are. • It’s what sets you apart. • It’s what your clients think of when they think of you. • It’s the story you tell with your marketing.
  • 11.
    Do You Havea Logo?
  • 12.
    Get a ProfessionalLogo... (that doesn’t look) Cheap
  • 13.
    Are You UsingYour Photo? • Does it look like you? (in other words, is it current?) • Is it professional? • Is it friendly? accessible? relatable? • Is it prop-free? • Does it appeal to your target audience?
  • 14.
  • 15.
    Consistency: • Logo • Colors • Recognizable photo • Voice • Niche • Message • Passion
  • 16.
    To Blog orNot To Blog: Is There Really Any Question?
  • 17.
    If you haven’tyet started blogging for your business… WHY NOT?
  • 18.
  • 20.
    Blogging: Buzzword or Business Booster? Photo credit: “BusinessWeek cover” by moxliukas on Flickr.com
  • 21.
    Benefits of Blogging Photocredit: “Audience” by thinkmedialabs on Flickr.com
  • 22.
    Benefits of Blogging Photocredit: “Buy Fresh, Buy Local (lomo)” by stevegarfield on Flickr.com
  • 23.
  • 24.
    Benefits of Blogging Photocredit: “Bullhorn” by carolbrowne on Flickr.com
  • 25.
    What Should IBlog? Content is King
  • 26.
    Local Market Stats Photocredit: “Central Scottdale [sic] Real Estate Market” by athomeinscottsdale on Flickr.com
  • 27.
  • 28.
  • 29.
    Local Events &Things To Do
  • 30.
  • 31.
  • 32.
  • 33.
    YOU! Photo credit: “WhoAre You?” by adewale_oshineye on Flickr.com
  • 34.
    Guest Bloggers • Partnerwith other local experts in related fields • Student interns (also great for photography + video blogs) • Realtors in similar (but not competing) markets – link-backs!
  • 35.
    Keys to BloggingSuccess • Put a (written) plan in place • Keep a running topics list / notebook • Know your target audience • Write ahead • Identify guest bloggers • Be creative • Keep it fun – for you & your readers • Stay consistent
  • 36.
    Blog Sharing – AlreadyOn My Site = SEO Gold
  • 37.
  • 38.
    “Always have somethingto sell, but don’t always be selling.” ~ Chris Brogan
  • 40.
  • 41.
    Profiles Need Consistency •Bio • Company & contact information up-to-date • Photo • Are you always the same you?
  • 42.
  • 43.
    How Do YouUse Facebook? o Fun, fun, fun o A place to get away from work o Reconnecting with old friends/clients o A place to mix business with pleasure o Business only – I stay strictly on my Facebook business page
  • 44.
    Where Is YourFacebook Presence? • Your personal profile – what does it look like? • Your Facebook Business Page: – Do you have one? – Do you use it effectively? – Do you need one? • Where do you spend the most time and get the most response?
  • 45.
    Branded Facebook Business Page
  • 46.
    Harvesting the Informationat Your Fingertips
  • 47.
    Letting Facebook Dothe Work For You From Raziel Ungar ~ Burlingame, CA • Clients’ hobbies, interests • What you see on Facebook + how well you’ve gotten to know them • Sharing articles, books, points of interest • An excuse to get in touch
  • 48.
    Harvesting Facebook for Client Information Birthdays & Anniversaries
  • 49.
    Harvesting Facebook for Client Information Facebook gathers useful info for you! Timeline-style page (above); old page style (right)
  • 50.
    Facebook: Your Blog’s Best Friend Add the “Like” button to your website to link your Facebook Business Page to your site: http://goo.gl/aZbXf  Integrate your page with your website: links to blog posts, website pages, etc.
  • 51.
  • 52.
    Tweet Along WithMe • Listening – who’s talking about what? • Conversation – jump right in • Twitter search – key words for your area and niche market • Local love – who’s on? who’s talking? who’s influencing?
  • 53.
    Twitter Basics • Who should you follow? • How do you get followers? • What should you be tweeting? • What is a hashtag? • How can Twitter be useful?
  • 54.
  • 55.
    Pinning as Prospecting? Pinwhat interests you – create boards for yourself and let pinners come to you
  • 56.
    Pinning with PastClients • Follow your clients on Pinterest – see what they’re pinning, what their interests are • Tag them in pins that would interest them
  • 57.
  • 58.
    Are You onG+ Yet? • The new kid – who’s using? • Google owns #1 and #2 search engine – Google + YouTube • Public posts are indexed (unlike on Facebook)  SEO Gold! • Hangouts!
  • 59.
    Google+ Public Posts Make your posts public
  • 60.
    Hootsuite • Manage Facebook, Twitter, G+, Foursquare, LinkedI n, Wordpress, MySpace – all from one dashboard • Schedule tweets & updates • Save time
  • 61.
  • 62.
    Blog Share –Social Sharing
  • 63.
  • 64.
    Just because youhave my email address does not mean you have my permission to add me to your email list. Can Spam Act: A Compliance Guide for Businesses - http://goo.gl/SQhHL
  • 65.
    Email Marketing • Anopt-in is much more valuable than an apathetic past client • An opt-out can hurt you • Produce quality content and subscribers will come to you • Create a plan • Be focused with your content
  • 66.
    EmailStationery.com • Branded everyemail: – Email signature - $109 – Email stationery - $229 – Signature + stationery - $289 – Complete package - $395 (includes email postcard + thank you card)
  • 67.
    My Favorite EmailPlatforms V • Mailchimp.com – FREE for up to 2,000 subscribers, fewer than 12,000 emails/month • Cocodot.com – unlimited FREE digital e-cards & invitations – like E-vite but better! (or print for a small price)
  • 68.
  • 69.
  • 70.
  • 71.
    If You’re NotMaking Videos… What Are You Waiting For? • Face-to-face redefined • YouTube - #2 search engine • Embed into your blog – Use as a mini-Vlog to correspond to a longer blog post • Answers FAQs • Build trust
  • 72.
  • 73.
    Video Apps iMovie SocialCam Videolicious Tout Animoto
  • 74.
    Photo Apps Instagram PS Express Photosynth Camera+ PicFrame
  • 75.
    Blog Share –Video Mania
  • 76.
    QR Codes – BridgingVirtual to Mobile
  • 77.
    What Is ThatThing? • Explain it to your clients – don’t assume they know. • Give instruction on flyers: “Download QR Reader and scan here for more information.”
  • 78.
    Bit.ly • More thana URL shortener • Creates and TRACKS shortened URLS, QR codes, and more
  • 79.
  • 80.
    Fiverr – CheapStuff Have $5 to spare? You could get: • Professional voice-over • Cool, graffiti-style portrait • Say anything you want in an Irish accent • And so much more!
  • 81.
    Olloclip www.olloclip.com • 3 lenses in one – wide angle, macro, and fisheye • $70 – check Amazon.com!
  • 82.
    Gliffy – FlowchartsGalore • Create flowcharts and diagrams • FREE 30-day trial
  • 83.
    SurveyMonkey • Create surveys,track results • Collect client data • FREE accounts
  • 84.
    PicMonkey • FREE onlinephoto editing • Make collages • Add text, etc.
  • 85.
    Jing http://techsmith.com/jing.html • Screencapture on steroids! FREE! • Take screenshots (stills) • Record screencasts (videos)
  • 86.
    KeepVid www.keepvid.com • Download videos from YouTube • No need to keep huge video files • FREE!
  • 87.
    PDF Converter www.freepdfconvert.com • FREE online PDF converter • Keeps links in tact (for uploading to your website) • Downside: only 1 convert/30 minutes (with free service)
  • 88.
    Cool Tool: AppleTV • Mirrors your iPad or iPhone onto your TV • In-office listing presentations apple.com/appletv • How else could you use it?
  • 89.
  • 90.
    Find This PresentationOnline www.mauraneill.com/adv-social-media Photo credit: “Computer mouse, mousepad, hand” by Si1veryon Flickr.com
  • 91.
    Thank You! Let’s Connect! :) about.me/mauraneill

Editor's Notes

  • #19 We’re not going to go into the technical aspects of setting up a blog today – that is a whole other class and much more than an hour. But for those of you who do not already have a blog, a couple of user-friendly options include: Wordpress – if you get a Wordpress.com account, you can start blogging today. It’s a free account (your site name will look something like this: mauraneill.wordpress.com, but you can have a purchased domain name point to it). Wordpress.org will give you more flexibility and capability within the site, but will take a little more set-up time and know-how. Tumblr – also free and very user-friendly, but would be difficult to import the content into another type of site if you ever decided you wanted to move your content into another platform in the future.
  • #20 Wordpress.com vs. Wordpress.org – both offer you free blogging opportunities. If you already have a Wordpress website (if your real estate website is built on the Wordpress platform) then you already have Wordpress.org. If you do not have a blog capability within your current website, and you are looking for a free, simple way to start blogging today, Wordpress.com could be right for you. After a few months, when you feel comfortable with the software, it should be easier to decide if you want to stick with Wordpress.com or switch to Wordpress.org for your 'real' blog – and it’s simple to have your Wordpress.com blog converted into a Wordpress.org site, with the help of a qualified Wordpress developer.
  • #27 The obvious: local market statistics. The public wants them, so you can give them what they want. Whether you gather them from your local MLS or you subscribe to a service, such as Altos Research, you can not only provide the data but you can (and should) comment on it, help to demystify it, decipher and interpret it for the public so they can understand the numbers.
  • #28 Local dining – if you dine out in your market area, then you can let your readers know about where you love to eat and why. Websites like Foodspotting and Yelp have turned diners on to the idea that eating out is a social event – as if there was any doubt. When we break bread, it is often social. Why not turn your culinary adventures into blog posts that allow you to not only share your love of locally owned restaurants, but also to help promote those places, too – they are small business owners just like you!
  • #30 Local events – what does your area have to offer?
  • #32 DIY transformations
  • #33 Running short on time? A quick photo of a local spot is a great conversation starter! People love photos and videos – they may spend more time on these posts than anywhere else on your site – and it will keep them on your site longer.
  • #34 Who Are You? Help your readers get to know you! Today’s consumer wants to get to know you and trust you before they will decide to do business with you. Putting some of your own personality into your blog will help your potential clients do just that. That doesn’t mean talking about what a great REALTOR you are – it means giving a little bit of personal insight into who you are – your likes, your dislikes, what you like to do in your town, where you enjoy going. And this shouldn’t necessarily be a huge number of your blog posts – it can just be in the tone of your posts, the personal tidbits you include (for example, when writing about local dining or events). But the more the consumer feels she’s getting to know you, the more likely they are to connect with you and keep coming back.