Pivotal Social CRM enables you to make sense of the vast informational and conversational resources of social networks and apply them in a business context.
This presentation takes a look at the new CRM. It details the previous thinking behind CRM strategy and what is new based on today's social customer environment.
A brief primer on social media recruiting, social media marketing, Applicant tracking systems, linkedin, CRM, good for recruiter training, IT recruiting and ATS, HRIS, CRM and other systems managers or architects.
The document describes Microsoft Social Engagement, a social media management tool. It allows companies to listen to social media conversations, analyze sentiment, and engage customers on social platforms. Features include social listening, intelligent analysis, engagement capabilities, and integration with Microsoft Dynamics CRM. The tool helps companies understand brand sentiment, shape strategies, and provide customer service across social media.
The document describes Microsoft Social Engagement, a social media monitoring and engagement tool. It allows users to listen to social media conversations, analyze sentiment, and drive engagement. It provides capabilities for social listening, intelligent analysis, social engagement, and integrating social data into Microsoft Dynamics CRM. The tool gives sales, marketing and service teams insights to improve strategies and customer experiences.
Buzzient integrates valuable social media data into a company's Oracle CRM system and workflows. It automatically harvests, stores, and analyzes content from social media sources about a company, its products, and competitors. This data is then delivered within the CRM system, allowing opportunities like leads to be discovered from social posts and customer service issues to be uncovered and addressed. Buzzient does the collection, analysis and integration work, bringing social media conversations into CRM workflows like lead qualification and support to enhance sales and customer satisfaction.
Metrics social crm - myths and realities - march 2011 finalDean Westervelt
This document discusses social customer relationship management (social CRM). It begins with definitions of social CRM from various experts and the presenter. It then covers key components of social CRM including strategy, technology, and data. For each component, it contrasts the current reality with the future state. Specifically, it discusses how social CRM strategies are beginning to focus on customer service and product development rather than just marketing. It also notes the need for more advanced social CRM technology and data management platforms to fully realize the future state of social CRM.
KINSHIP digital Social CRM ( InsideView for MS Dynamics )KINSHIP digital
This document provides an overview of KINSHIP digital, a social media consultancy company, and InsideView Dynamics, a social CRM tool. It outlines KINSHIP digital's services such as social marketing, sales, customer service, and PR/communications. The agenda includes an introduction to KINSHIP digital, an overview of InsideView Dynamics, a demo of the InsideView tool, and other opportunities. The demo highlights key features of InsideView like aggregated company/contact data, social profiles/networks, alerts, and syncing data to CRMs. Benefits of InsideView include expert sales preparation, higher win rates, and reduced data costs.
Putting the Pieces Together: Finding Value in Unstructured DataSocial Media Today
The document discusses leveraging unstructured data from social media and customer interactions. It describes how companies can integrate this unstructured data with structured customer profile data to better understand customer needs and target promotions. It also discusses tools like Teradata and various social media analytics vendors that can help companies extract insights from large volumes of unstructured text data.
This presentation takes a look at the new CRM. It details the previous thinking behind CRM strategy and what is new based on today's social customer environment.
A brief primer on social media recruiting, social media marketing, Applicant tracking systems, linkedin, CRM, good for recruiter training, IT recruiting and ATS, HRIS, CRM and other systems managers or architects.
The document describes Microsoft Social Engagement, a social media management tool. It allows companies to listen to social media conversations, analyze sentiment, and engage customers on social platforms. Features include social listening, intelligent analysis, engagement capabilities, and integration with Microsoft Dynamics CRM. The tool helps companies understand brand sentiment, shape strategies, and provide customer service across social media.
The document describes Microsoft Social Engagement, a social media monitoring and engagement tool. It allows users to listen to social media conversations, analyze sentiment, and drive engagement. It provides capabilities for social listening, intelligent analysis, social engagement, and integrating social data into Microsoft Dynamics CRM. The tool gives sales, marketing and service teams insights to improve strategies and customer experiences.
Buzzient integrates valuable social media data into a company's Oracle CRM system and workflows. It automatically harvests, stores, and analyzes content from social media sources about a company, its products, and competitors. This data is then delivered within the CRM system, allowing opportunities like leads to be discovered from social posts and customer service issues to be uncovered and addressed. Buzzient does the collection, analysis and integration work, bringing social media conversations into CRM workflows like lead qualification and support to enhance sales and customer satisfaction.
Metrics social crm - myths and realities - march 2011 finalDean Westervelt
This document discusses social customer relationship management (social CRM). It begins with definitions of social CRM from various experts and the presenter. It then covers key components of social CRM including strategy, technology, and data. For each component, it contrasts the current reality with the future state. Specifically, it discusses how social CRM strategies are beginning to focus on customer service and product development rather than just marketing. It also notes the need for more advanced social CRM technology and data management platforms to fully realize the future state of social CRM.
KINSHIP digital Social CRM ( InsideView for MS Dynamics )KINSHIP digital
This document provides an overview of KINSHIP digital, a social media consultancy company, and InsideView Dynamics, a social CRM tool. It outlines KINSHIP digital's services such as social marketing, sales, customer service, and PR/communications. The agenda includes an introduction to KINSHIP digital, an overview of InsideView Dynamics, a demo of the InsideView tool, and other opportunities. The demo highlights key features of InsideView like aggregated company/contact data, social profiles/networks, alerts, and syncing data to CRMs. Benefits of InsideView include expert sales preparation, higher win rates, and reduced data costs.
Putting the Pieces Together: Finding Value in Unstructured DataSocial Media Today
The document discusses leveraging unstructured data from social media and customer interactions. It describes how companies can integrate this unstructured data with structured customer profile data to better understand customer needs and target promotions. It also discusses tools like Teradata and various social media analytics vendors that can help companies extract insights from large volumes of unstructured text data.
Data is of no use if you don’t know what to do with it. 2013 will see brands increasingly looking for social media data analysts who understand what to do with big data and how to use it for business results.
Intergen Twilight - Empowering Marketing and Sales using CRM and ClickDimensionsIntergen
Marketing automation solutions help organisations better understand and target prospective customers, providing email marketing, web tracking, form capture, surveys and more.
ClickDimensions is an email marketing and web analytics add-on for Microsoft Dynamics CRM that joins together marketing automation with your CRM system. Steven Foster, Intergen's CRM Product Manager showed attendees how this single marketing solution can help their organisation's identify who is interested in their products or services, their level of interest and help you take action.
He also showed how you can use ClickDimensions with Microsoft Dynamics CRM to identify customers, generate compelling newsletters, deliver rich email content, manage web content with smart forms, create landing pages and surveys and generate qualified leads through intelligent web analytics.
The document discusses new trends in customer relationship management (CRM). It is presented as an e-book with six parts contributed by different authors. The introduction provides an overview of common challenges with CRM implementation and discusses how leveraging CRM tools can help sales and marketing professionals engage customers in new ways and gain insights. It emphasizes that defining business strategies and understanding customers is key to getting value from CRM. The first part discusses differentiating prospect types and how to more accurately forecast sales pipelines based on whether a prospect sought, was sought, or was referred. It argues this is a better indicator of close likelihood than typical CRM stage-based probabilities.
The document discusses planning for a social CRM implementation. Key points include:
1) Planning is important - involve the right people from different departments and determine goals and priorities.
2) Understand your own organization - different types of companies will have different needs from social CRM.
3) Determine the right platform, product, and process stacks based on your goals - these will dictate how social data is integrated and used.
Proper planning lays the foundation for a successful social CRM strategy tailored to your specific organization. Cross-departmental involvement and clear goals are essential.
This document discusses how social networking concepts are being applied to enhance enterprise collaboration. It outlines some challenges of implementing collaboration technologies, such as encouraging adoption and integrating systems. The document advocates for maximizing the value of collaboration tools by fully integrating them with enterprise applications and processes using techniques like event stream brokering. This allows organizations to better share information across systems in real-time and get more benefits from their collaboration investments.
Cloud-based CRM software like Salesforce is serving as the foundation for interdepartmental communication and providing insights into company performance. The key driver for organizations pursuing practical transparency is to enable insight through better information and data sharing. CRM tools provide features like interaction tracking, real-time alerts and notifications, and centralized information that help build practical transparency within organizations by streamlining communication both vertically between management and employees, and horizontally across departments. This was demonstrated through a case study of a media company that improved interdepartmental collaboration and understanding of business processes by customizing Salesforce to integrate their different business platforms and systems.
The document discusses the importance of using social media for businesses. It highlights how social media allows unprecedented marketing opportunities through platforms like Facebook, Twitter, and Pinterest. The document then provides guidance on developing social media strategies for these various channels, including setting goals, customizing profiles, engaging customers, and measuring results. It also describes social media services offered by SocialStrut to help businesses succeed online.
Spredfast 2.0 is a social media management platform that offers comprehensive listening, engagement, management and measurement capabilities. It integrates with systems like Salesforce, Google Analytics and email marketing platforms. New features in version 2.0 include improved analytics, a mobile app, and integration with location-based services like Foursquare. Spredfast aims to provide everything marketers need to effectively execute social media initiatives across multiple channels and tie results back to business objectives.
LinkedIn Sales Navigator helps sales professionals connect with decision makers and close deals faster. It integrates with CRMs to provide insights into leads from their LinkedIn profiles, including contacting those not in your network. It also leverages your network to find shared connections that can introduce you to new opportunities. DocuSign uses Sales Navigator to strengthen relationships, streamline sales processes, and forge deeper connections with key accounts by accessing LinkedIn profile information and connections directly in Salesforce.
As social media programs grow, the need for a social media management system becomes evident for many companies. This paper dives into how to get buy-in for an investment in social marketing software, common challenges that can be overcome with an SMMS platform, and how to create a unique checklist of feature requirements based on your brand's social media goals.
The document discusses establishing a Social Business Center of Excellence (CoE) within an organization. It states that a CoE is key to helping change traditional organizational behaviors. An effective CoE cannot be just a committee that meets monthly, but must evolve into something larger to drive real change. It will require specialized skills across areas like content strategy, technology integration and deployment. Defining the organization's content strategy will be one of the most important and difficult tasks for the CoE. The CoE must have autonomy to make business decisions around marketing and communications to enable the transformation to a media company.
Stop look listen social media monitoring. Wy social media monitoring matters...MOI Global
This White Paper addresses the principals, methods and benefits of monitoring social media. It tells you all you need to know about:
- why monitoring social media helps B2B marketers
- what you target audience wants
- where they are in the buying cycle
- How to tell who is influencing the market
The document provides information about social media marketing services offered by SocialStrut. It discusses setting up social media accounts on platforms like Facebook, Twitter, LinkedIn and Pinterest. It also describes monthly management packages to maintain and optimize these accounts. Additional services mentioned include website design, logo design, search engine optimization and more. The goal is to help businesses effectively leverage social media to grow online.
By 2020, digital data is predicted to grow to 35 zeta bytes, with over 70% consisting of unstructured social data. The document discusses how an organization can get ready for the growing digital universe and engage with social conversations through command center solutions that design, build, and manage custom command centers, utilize state of the art existing command centers, or outsource campaigns to social agents. These solutions can help with brand management, new product launches, reputation management, compliance, social audits, and market research to gain competitive insights.
The document summarizes LinkedIn Sales Navigator, a premium social selling solution that helps sales professionals find and qualify leads. Some key benefits include:
1) Leveraging LinkedIn's vast network of over 160 million members to discover new leads and gain insights into contacts and companies.
2) Prioritizing leads lists using features like Lead Builder that filter contacts based on criteria.
3) Directly engaging with decision-makers using InMail, having an average of 8 InMails generate a new sales opportunity.
4) Seamlessly integrating with Microsoft Dynamics CRM to automatically match LinkedIn profiles to contacts and leverage updated profile information.
Marketo, a leader in demand generation products and services, transitioned from 100% inbound to combined outbound/inbound sales with aggressive goals. They used LinkedIn Sales Navigator to build connections, gain prospect insights, shorten sales cycles, and exceed their goals. Sales Navigator provided accurate data and seamless Salesforce integration. Marketo's outbound sales revenue contribution quadrupled in one year, and they found over a dozen deals influenced by Sales Navigator.
Social networking helps employees uncover potential relationships that may increase chances of completing sales transactions. Social networking tools allow enterprises to search their CRM systems for relationships to accounts and contacts. While it continues to grow slowly, financial services firms that use social networking are creating loyal fans. However, the business case for social networking is still considered "fuzzy" by some.
The document discusses integrating Radian6, a social media monitoring tool, with Salesforce to enable social customer engagement. It outlines how social media has changed customer interactions from one-to-many and untargeted to engaging, transparent and targeted. It then describes how the Social Hub product can automatically listen to social conversations at scale, route relevant conversations to the Service Cloud, and populate customer profiles to bridge the "social divide" between a company's social presence and traditional customer management.
Wissenserschließung und –Modellierung: Ontologie vs. Volltextsuche am Beispie...Thomas Koch
Am Beispiel des Projektes EnArgus wird eine Methode zur Wissenserschließung und –Modellierung präsentiert, bei der eine Anwendungsdomäne durch Informationsextraktion aus Wiki-Texten (durch Sprachanalyse) erschlossen und in einer Ontologie repräsentiert wird. Die Ontologie dient dabei zur Unterstützung einer intelligenten Volltextsuche.
Data is of no use if you don’t know what to do with it. 2013 will see brands increasingly looking for social media data analysts who understand what to do with big data and how to use it for business results.
Intergen Twilight - Empowering Marketing and Sales using CRM and ClickDimensionsIntergen
Marketing automation solutions help organisations better understand and target prospective customers, providing email marketing, web tracking, form capture, surveys and more.
ClickDimensions is an email marketing and web analytics add-on for Microsoft Dynamics CRM that joins together marketing automation with your CRM system. Steven Foster, Intergen's CRM Product Manager showed attendees how this single marketing solution can help their organisation's identify who is interested in their products or services, their level of interest and help you take action.
He also showed how you can use ClickDimensions with Microsoft Dynamics CRM to identify customers, generate compelling newsletters, deliver rich email content, manage web content with smart forms, create landing pages and surveys and generate qualified leads through intelligent web analytics.
The document discusses new trends in customer relationship management (CRM). It is presented as an e-book with six parts contributed by different authors. The introduction provides an overview of common challenges with CRM implementation and discusses how leveraging CRM tools can help sales and marketing professionals engage customers in new ways and gain insights. It emphasizes that defining business strategies and understanding customers is key to getting value from CRM. The first part discusses differentiating prospect types and how to more accurately forecast sales pipelines based on whether a prospect sought, was sought, or was referred. It argues this is a better indicator of close likelihood than typical CRM stage-based probabilities.
The document discusses planning for a social CRM implementation. Key points include:
1) Planning is important - involve the right people from different departments and determine goals and priorities.
2) Understand your own organization - different types of companies will have different needs from social CRM.
3) Determine the right platform, product, and process stacks based on your goals - these will dictate how social data is integrated and used.
Proper planning lays the foundation for a successful social CRM strategy tailored to your specific organization. Cross-departmental involvement and clear goals are essential.
This document discusses how social networking concepts are being applied to enhance enterprise collaboration. It outlines some challenges of implementing collaboration technologies, such as encouraging adoption and integrating systems. The document advocates for maximizing the value of collaboration tools by fully integrating them with enterprise applications and processes using techniques like event stream brokering. This allows organizations to better share information across systems in real-time and get more benefits from their collaboration investments.
Cloud-based CRM software like Salesforce is serving as the foundation for interdepartmental communication and providing insights into company performance. The key driver for organizations pursuing practical transparency is to enable insight through better information and data sharing. CRM tools provide features like interaction tracking, real-time alerts and notifications, and centralized information that help build practical transparency within organizations by streamlining communication both vertically between management and employees, and horizontally across departments. This was demonstrated through a case study of a media company that improved interdepartmental collaboration and understanding of business processes by customizing Salesforce to integrate their different business platforms and systems.
The document discusses the importance of using social media for businesses. It highlights how social media allows unprecedented marketing opportunities through platforms like Facebook, Twitter, and Pinterest. The document then provides guidance on developing social media strategies for these various channels, including setting goals, customizing profiles, engaging customers, and measuring results. It also describes social media services offered by SocialStrut to help businesses succeed online.
Spredfast 2.0 is a social media management platform that offers comprehensive listening, engagement, management and measurement capabilities. It integrates with systems like Salesforce, Google Analytics and email marketing platforms. New features in version 2.0 include improved analytics, a mobile app, and integration with location-based services like Foursquare. Spredfast aims to provide everything marketers need to effectively execute social media initiatives across multiple channels and tie results back to business objectives.
LinkedIn Sales Navigator helps sales professionals connect with decision makers and close deals faster. It integrates with CRMs to provide insights into leads from their LinkedIn profiles, including contacting those not in your network. It also leverages your network to find shared connections that can introduce you to new opportunities. DocuSign uses Sales Navigator to strengthen relationships, streamline sales processes, and forge deeper connections with key accounts by accessing LinkedIn profile information and connections directly in Salesforce.
As social media programs grow, the need for a social media management system becomes evident for many companies. This paper dives into how to get buy-in for an investment in social marketing software, common challenges that can be overcome with an SMMS platform, and how to create a unique checklist of feature requirements based on your brand's social media goals.
The document discusses establishing a Social Business Center of Excellence (CoE) within an organization. It states that a CoE is key to helping change traditional organizational behaviors. An effective CoE cannot be just a committee that meets monthly, but must evolve into something larger to drive real change. It will require specialized skills across areas like content strategy, technology integration and deployment. Defining the organization's content strategy will be one of the most important and difficult tasks for the CoE. The CoE must have autonomy to make business decisions around marketing and communications to enable the transformation to a media company.
Stop look listen social media monitoring. Wy social media monitoring matters...MOI Global
This White Paper addresses the principals, methods and benefits of monitoring social media. It tells you all you need to know about:
- why monitoring social media helps B2B marketers
- what you target audience wants
- where they are in the buying cycle
- How to tell who is influencing the market
The document provides information about social media marketing services offered by SocialStrut. It discusses setting up social media accounts on platforms like Facebook, Twitter, LinkedIn and Pinterest. It also describes monthly management packages to maintain and optimize these accounts. Additional services mentioned include website design, logo design, search engine optimization and more. The goal is to help businesses effectively leverage social media to grow online.
By 2020, digital data is predicted to grow to 35 zeta bytes, with over 70% consisting of unstructured social data. The document discusses how an organization can get ready for the growing digital universe and engage with social conversations through command center solutions that design, build, and manage custom command centers, utilize state of the art existing command centers, or outsource campaigns to social agents. These solutions can help with brand management, new product launches, reputation management, compliance, social audits, and market research to gain competitive insights.
The document summarizes LinkedIn Sales Navigator, a premium social selling solution that helps sales professionals find and qualify leads. Some key benefits include:
1) Leveraging LinkedIn's vast network of over 160 million members to discover new leads and gain insights into contacts and companies.
2) Prioritizing leads lists using features like Lead Builder that filter contacts based on criteria.
3) Directly engaging with decision-makers using InMail, having an average of 8 InMails generate a new sales opportunity.
4) Seamlessly integrating with Microsoft Dynamics CRM to automatically match LinkedIn profiles to contacts and leverage updated profile information.
Marketo, a leader in demand generation products and services, transitioned from 100% inbound to combined outbound/inbound sales with aggressive goals. They used LinkedIn Sales Navigator to build connections, gain prospect insights, shorten sales cycles, and exceed their goals. Sales Navigator provided accurate data and seamless Salesforce integration. Marketo's outbound sales revenue contribution quadrupled in one year, and they found over a dozen deals influenced by Sales Navigator.
Social networking helps employees uncover potential relationships that may increase chances of completing sales transactions. Social networking tools allow enterprises to search their CRM systems for relationships to accounts and contacts. While it continues to grow slowly, financial services firms that use social networking are creating loyal fans. However, the business case for social networking is still considered "fuzzy" by some.
The document discusses integrating Radian6, a social media monitoring tool, with Salesforce to enable social customer engagement. It outlines how social media has changed customer interactions from one-to-many and untargeted to engaging, transparent and targeted. It then describes how the Social Hub product can automatically listen to social conversations at scale, route relevant conversations to the Service Cloud, and populate customer profiles to bridge the "social divide" between a company's social presence and traditional customer management.
Wissenserschließung und –Modellierung: Ontologie vs. Volltextsuche am Beispie...Thomas Koch
Am Beispiel des Projektes EnArgus wird eine Methode zur Wissenserschließung und –Modellierung präsentiert, bei der eine Anwendungsdomäne durch Informationsextraktion aus Wiki-Texten (durch Sprachanalyse) erschlossen und in einer Ontologie repräsentiert wird. Die Ontologie dient dabei zur Unterstützung einer intelligenten Volltextsuche.
Impact Fitness Center - Personal Training RatesScott Fleurant
The document outlines the personal training rates for private and small group sessions at Impact Fitness Center. Private training sessions are offered in one-hour or half-hour increments, with discounted pricing for purchasing multiple sessions upfront. Small group training sessions for 2-3 people are available in one-hour increments. The document also provides information on personalized program design services both on-site and off-site, along with cancellation policies.
Erfahren Sie, wie Sie JSN Teki konfigurieren können - ein Joomla-Template für die Technik-Website. Um die Demo von JSN Teki zu sehen: http://demo.joomlashine.com/joomla-templates/jsn-teki.html
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O documento fornece dicas de segurança para evitar acidentes, como pedir ajuda educadamente, atravessar a rua somente na faixa de pedestres, não colocar cabeça ou braços para fora do veículo em movimento e ter cuidado ao correr em áreas molhadas para não escorregar.
Cindy Ng submitted her ITCE Portfolio for review. The portfolio submission sheet provides her name, student number, programme of study, dates of enrolment and expected graduation. It also includes her signature and date of submission.
The portfolio items submitted checklist indicates that at the Basic Level, Cindy included a lesson using ICT elements in a blog/website and an explanation of how and why ICT was used. At the Intermediate Level, she included a lesson with rationale for using educational software, a reflective statement on how ICT helps learning, and an evaluation of a lesson integrating digital resources in a blog/website. Cindy signed a student declaration that the work is original.
Las reuniones de enero incluyen una celebración del Día de Reyes en la CANACOPE en el centro de la ciudad el 5 de enero y una conferencia en el ITAM el 12 de enero sobre los retos del crecimiento económico en 2012 con oradores de SHCP y Banxico.
Technologyadvice social crm buyers guideMarcel Mitura
This document provides an overview of social CRM software. It defines social CRM as combining social media management capabilities with traditional CRM to help brands better engage customers. The market for social CRM software is growing rapidly and was predicted to be worth $9 billion by 2018. The document discusses key features of social CRM software like enhanced customer profiles, social listening, sentiment analysis and social selling. It also provides common use cases for social CRM in sales, marketing and customer service. Finally, it offers tips on gaining executive support for social CRM initiatives.
Social CRM integrates CRM systems with social media to enable more meaningful customer interactions. It allows businesses to deepen customer relationships through social listening, marketing, and support. Sage CRM offers social media integration with LinkedIn, Twitter, Facebook, and Yammer to help sales, marketing and support teams improve processes and enhance customer engagement.
Social media is impacting business relationships and expectations. Traditional CRM focuses internally while social CRM engages customers through social media conversations. Social CRM benefits organizations by helping marketing better target customers, sales access more customer information, and service empower customers. Leading social CRM platforms include Microsoft Dynamics CRM, Salesforce.com, and SugarCRM which integrate social media into traditional CRM systems.
Converging operational crm and social crmConvergeHub
This document discusses how converging operational CRM and social CRM can provide benefits to businesses. Traditional CRM focuses on lead management and sales automation while social CRM allows engagement with customers on social media. Integrating these systems provides insights into customer personalities and behaviors that can be used for lead generation, customer analysis, and engaging brand advocates. ConvergeHub is presented as a converged CRM solution that combines sales, marketing, support and billing features to help small and medium businesses manage all their customer relationship needs.
Social Media Drives Sales - Customer 2.0InsideView
The document discusses how sales intelligence applications that utilize social media data and traditional business sources (Sales 2.0 technology) can help sales teams identify prospects, gain insights into accounts and trigger events, and improve CRM adoption and use. It provides examples of how InsideView and other Sales 2.0 solutions consolidate multiple data sources into the CRM to reduce research time and accelerate sales cycles. Customers report increased lead generation, conversions, transactions, and revenue with these sales intelligence applications.
This document discusses the integration of social media into customer relationship management (CRM). It begins by outlining trends in CRM, such as analytical, mobile, and integrated approaches. Social media is now influencing CRM with users relying on peer opinions. The document then examines how social CRM works, focusing on monitoring platforms, generating content, centralized data storage, and cross-department collaboration. Both best practices like Comcast's use of Twitter for customer service, and worst practices exemplified by Sony's anti-piracy mistakes are reviewed. The conclusion emphasizes that CRM and social networking can improve customer satisfaction when objectives are clear and activities are aligned with goals.
How Social CRM Can Help Address Changing Consumer DemandsFabio Cipriani
Social collaboration-based sales and marketing technologies help companies understand and manage changing consumer demands. Learn how leading companies are incorporating collaborative sales and marketing solutions into their overall CRM strategy.
This document discusses how businesses can use social media and customer relationship management (CRM) strategies to attract more customers and increase sales. It recommends integrating CRM systems with social media tools to automate processes, gain insights from customer data, and engage customers through multiple online channels. Finally, it introduces a company called InDemand InfoTech that provides CRM and business intelligence services and custom application development.
How to work like a network: for the sales professionalOffice
Enterprise Social technologies enable sales teams to work more efficiently and close deals faster by (1) allowing teams to prospect smarter using tools like Social Listening, (2) facilitating internal collaboration through integrated tools like Yammer and SharePoint, and (3) providing capabilities for relationship building and guided sales processes in Dynamics CRM.
Learn about the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable
customer relationships. We build a strong case as to why Social CRM is relevant to companies today and why it is one of the most pivotal concepts to understand in business today. It is intended to meet the needs of both someone new to the
concepts, as well those requiring a comprehensive guide. Our hope is that you will find this paper serves as a starting point for your company to begin engaging deeply with your customers.
Social CRM is an extension of traditional CRM that is externally focused on engaging with customers where they communicate via social networks and media. It aims to build advocacy and long-term relationships by understanding the customer experience and empowering customers. Key aspects of a Social CRM strategy include understanding the customer ecosystem, leveraging social interactions as a platform, and giving value to customers. Both Social CRM and internal collaboration tools like Enterprise 2.0 are needed to continuously improve customer relationships.
Chess Media Group in collaboration with Mitch Lieberman developed a guide for businesses and organizations that want to understand what Social CRM and how it is applicable to their business. This guide is also complete with images and visuals that explain various Social CRM concepts. We hope you enjoy it asocial crm, crm, socializing crm, understanding social crm, understanding please share!
Social CRM is an extension of traditional CRM that is focused on customer engagement and relationships through social media and other online and offline channels. It recognizes that customers want to interact with companies based on their own needs and through social networks. Social CRM aims to optimize the customer experience by leveraging customer interactions and feedback across various touchpoints. It involves focusing on people, processes, and technologies to understand and engage customers throughout their relationship with a company.
The document discusses social customer relationship management (Social CRM). It defines Social CRM as a business strategy supported by technology that is designed to engage customers in collaborative conversations to provide mutually beneficial value. Social CRM encompasses a broader range of online customer interactions than traditional CRM, including social media platforms. The document outlines different Social CRM software vendors and use cases, and discusses how Social CRM can complement and enrich traditional CRM approaches by engaging customers externally.
The document discusses how social media is important for businesses to engage with customers and understand brand perceptions. It provides examples of how some companies are using social media for purposes like marketing, customer service, sales and recruiting. It also outlines Oracle's strategy to help companies manage social relationships through tools that integrate social media data and conversations with their customer relationship management (CRM) systems.
Dynamics365 for Marketing is integrated with other units of the CRM System such as Customer Service and Sales for better collaboration among functional units of the entire marketing department... http://bit.ly/2IvqnKu
An overview of internal business metrics that should be considered when planning and measuring your social media communications and marketing campaign. Highlights of a few free online tools to help measure your competition and see how you stack up, not only in social media but also in website traffic, link quality, key word, hashtag and influencer focuses and on page SEO elements. One example of a paid option is offered as an alternate example.
Pivotal Mobile Customer Relationship Management (CRM) applications provide a range of solutions that ensure a sale is never delayed because of limited access to critical data.
The Pivotal CRM team at CDC Software is a leading provider of customer relationship management (CRM) software applications. Pivotal CRM is the only CRM solution offering rich functionality, a full application suite, and best-in-class customization capabilities, all with a low total cost of ownership
The Pivotal Service suite has been designed to drive improvements in customer service while reducing operating and maintenance costs throughout the customer lifecycle — while improving the quality of customer interactions.
Pivotal CRM for Home Building and Real Estate is a clear choice for single- and multi-family home builders and other real estate industry firms looking to increase operational efficiency, gain competitive advantage, and meet the challenges of a market slowdown.
Wird ein Social CRM Tool mit dem Anspruch implementiert, die ohnehin nur mäßig funktionierende CRM Installation zu verbessern, führt dies so gut wie sicher zu einer Enttäuschung. Die besten Projektergebnisse erzielt ein Social CRM als natürliche Erweiterung der bisherigen CRM-Tools und-Strategien
CDC MarketFirst Analytics provides marketers with a powerful analytics engine and integrated tools to analyze marketing campaign performance and monitor results in real-time. It features customizable dashboards, pre-built reports, alerts and the ability to drill down into metrics to optimize campaigns and resources. The solution aims to help users make faster, data-driven decisions to improve results and accountability with minimal IT impact or costs.
Implementing lead management best practices through marketing automation reduces the cost of marketing, fills the sales pipeline faster with better quality leads, and grows revenue
Pivotal SyndMail is an email marketing tool that integrates with Pivotal CRM to allow users to segment contacts from their CRM database and send personalized email campaigns. It automates list management, email delivery, and reporting. Marketers can use it to schedule recurring email campaigns and track metrics like open and click-through rates. Recipients can also manage their email preferences through a self-service module.
Pivotal CRM for Institutional Asset Management provides a CRM solution tailored for institutional asset managers to improve client relationships, increase efficiency and productivity, and gain strategic insights. It offers features for collaboration, automated workflows, a unified client view, and analytics to help asset managers deliver superior service, retain clients, and grow assets under management. The CRM can be customized and also draws on industry best practices to fit the unique needs of asset management firms.
Explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience and creating internal efficiencies to establish a clear competitive edge.
Explains the practical CRM tools that can help to introduce repeatable, proven process to your sales team. So you can help them figure out what works best.
Explains the real, practical advantages healthcare payer organizations can experience by using CRM technology to streamline and minimize paper-based processes.
From Complexity and Frustration to Simplicity and Effectiveness it is the most viable foundation for discovering new opportunities that build momentum and inspire growth.
This document summarizes key considerations for choosing a Customer Relationship Management (CRM) system. It discusses that CRM is about more than just software - it changes how a company relates to and understands its customers. It then provides 5 tips: 1) be careful of overly complex or limited CRM options, 2) see CRM as a journey not destination, 3) view it as an investment in business results not just software, 4) know your own business needs best, and 5) choose a CRM that can adapt as the business changes. The document emphasizes the importance of a CRM with breadth of functionality rather than just depth of features.
How financial services companies are using customer relationship management to converge people, processes, and products more effectively to earn the position of valued partner, and embark on true relationship banking — with the end result of growing business momentum
The executive Guide to CRM architechturePivotal CRM
Explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur—enabling them to attain and maintain a competitive advantage.
Implementing lead management best practices through marketing automation reduces the cost of marketing, fills the sales pipeline faster with better quality leads, and grows revenue
The crm journey from productivity to profitPivotal CRM
How companies across a vast selection of industries are using customer relationship management to converge people, processes, and products more efficiently.
Addressing the contact center opportunity, discuss five important contact center trends, and explain how companies can embrace these trends to create a smart strategy that can improve the top and bottom line.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Generating privacy-protected synthetic data using Secludy and MilvusZilliz
During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
OpenID AuthZEN Interop Read Out - AuthorizationDavid Brossard
During Identiverse 2024 and EIC 2024, members of the OpenID AuthZEN WG got together and demoed their authorization endpoints conforming to the AuthZEN API
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Taking AI to the Next Level in Manufacturing.pdfssuserfac0301
Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as:
1. How quickly AI is being implemented in manufacturing.
2. Which barriers stand in the way of AI adoption.
3. How data quality and governance form the backbone of AI.
4. Organizational processes and structures that may inhibit effective AI adoption.
6. Ideas and approaches to help build your organization's AI strategy.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxSitimaJohn
Ocean Lotus cyber threat actors represent a sophisticated, persistent, and politically motivated group that poses a significant risk to organizations and individuals in the Southeast Asian region. Their continuous evolution and adaptability underscore the need for robust cybersecurity measures and international cooperation to identify and mitigate the threats posed by such advanced persistent threat groups.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Project Management Semester Long Project - Acuityjpupo2018
Acuity is an innovative learning app designed to transform the way you engage with knowledge. Powered by AI technology, Acuity takes complex topics and distills them into concise, interactive summaries that are easy to read & understand. Whether you're exploring the depths of quantum mechanics or seeking insight into historical events, Acuity provides the key information you need without the burden of lengthy texts.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
Nordic Marketo Engage User Group_June 13_ 2024.pptx
social crm
1. Pivotal Social CRM
®
D A T A S H E E T
Harness the power of social networks where they have the most
business impact—within your Pivotal CRM system
Pivotal Social CRM enables you to make sense The Web has gone social, and there’s no turning back. Social networks
of the vast informational and conversational
resources of social networks and apply them
and social media have revolutionized communication channels
in a business context. and transformed traditional one-way business-to-customer and
• Uncover social media intelligence by
business-to-business interactions into a complex net of many-to-many
identifying prospects, tracking deal chatter, conversations. While businesses are increasingly catching on to the
monitoring sentiment, spotting customer game-changing impact and unprecedented potential insight of social
complaints and issues, and more
sites such as Twitter, Facebook, and LinkedIn, most are still struggling
• Take action on social media insights by to cut through the social media din to find the business value and
generating leads, assigning tasks, opening
service tickets, and more
to understand how to apply and manage social media insights in a
practical manner. Luckily, there is now a solution: Pivotal Social CRM.
• Grow your social media presence by
easily reaching out to contacts to invite them Pivotal Social CRM brings the power of the social Web into your business where it is most relevant
to join your social networks and valuable: within your Pivotal CRM system. An application module built for the Pivotal CRM
• Simplify social media marketing by 6 and Pivotal CRM for Financial Services 6 platforms, Pivotal Social CRM integrates the most
coordinating communications and launching popular and ubiquitous social media tools—Facebook, LinkedIn, Twitter, InsideView, and Google
them across channels in a single step BlogSearch—with your users’ daily activity hub, Pivotal CRM. Not only does it enable you to
bring the deep insight and business intelligence derived from those social media sites into your
• Find connections between prospects, customer and prospect database, but it is designed to incorporate social media elements into the
customers, consultants, influencers, and natural daily workflows of your sales, marketing, and service teams.
decision-makers to gain introductions and
entry into opportunities Pivotal Social CRM embeds functionality into your existing Pivotal CRM 6 system that enables your
users to easily use Twitter, LinkedIn, Facebook, and InsideView for useful activities such as finding
• Provide better service and improve
relationships, managing events, finding leads, and more, uncovering the practical business value
public relations by identifying and
of social media channels.
addressing customer issues reported on
social media sites
Streamline Public Communication
To learn more about the Pivotal Social CRM More channels often mean more work—but not with Pivotal Social CRM. Pivotal Social CRM
module and how it can address your enables you to broadcast marketing messages and corporate announcements to your CRM
firm’s unique needs, call +1 877-PIVOTAL contacts and social network base in a single step. You can easily expand your social networking
(+1 877-748-6825). presence by inviting customers, prospects, employees, and anyone else in your Pivotal CRM
database to connect through your social networking accounts.
Gain In-Depth Sales Insight
Sales intelligence is taken to the next level with Pivotal Social CRM. You know that prospects are
out there asking for advice on products and services, but finding the ones that are relevant to your
business can be time-consuming work. With Pivotal Social CRM, you can identify prospects and
find out what they’re saying and to whom, then take immediate action within the CRM system,
assigning tasks and follow-up as appropriate. You can also gain insight into deal influencers by
seeing who your customers and prospects know and how they interact with each other. Identifying
“who knows who” can help your sales force pinpoint connections that can give them access to
target prospects and decision-makers. Monitoring social media discussions and updates can help
uncover potential revenue opportunities and provide intelligence on sales deals.
Coordinate Multi-channel Marketing with Ease
Pivotal Social CRM enables you to broadcast marketing messages to all supported media in
Update multiple social media sites in a single one click, dramatically reducing the time and effort required to coordinate messages across
step from within Pivotal CRM these multiple channels. You can also easily manage online and in-person marketing events
on Facebook from within the CRM system. Use Pivotal Social CRM to track the effectiveness of
your social media campaigns and initiate CRM actions such as lead entry in response to social
media responses.
Pivotal CRM | Datasheet