Mitch Lieberman
Personal Information
Organization / Workplace
SugarCRMLocation
Burlington, Vermont Area, Vermont United StatesOccupation
Success ArchitectIndustry
Technology / Software / Internet
Website
www.dri-global.comAbout
In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.