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Mitch Lieberman

Mitch Lieberman

98 Followers
9 SlideShares 1 Clipboard 98 Followers 95 Followings
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9 SlideShares 1 Clipboard 98 Followers 95 Followings

Personal Information
Organization / Workplace
Burlington, Vermont Area, Vermont United States
Occupation
Success Architect
Industry
Technology / Software / Internet
Website
www.dri-global.com
About
In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.
Contact Details
Tags
social crm crm social business customer service social customer scrm analytics personalization customer experience service experience customer relationship management marketing brand customer relationship managagment experience mitch lieberman contact center contact centre customer social sales
See more
Presentations (7)
See all
Linuxtag Co Creating
13 years ago • 848 Views
Engagement, a key part to Social CRM
13 years ago • 404 Views
What is Social CRM anyway?
13 years ago • 576 Views
CRM in the age of the Social Web
12 years ago • 2117 Views
The Social Customer and Customer 2.0
12 years ago • 520 Views
The Contact Center of the Future - A Business Context
11 years ago • 3047 Views
Enterprise Customer Experience - DRI
10 years ago • 5345 Views
Documents (2)
Guide to understanding social crm
12 years ago • 1999 Views
Enterprise Customer Experience
10 years ago • 2246 Views
Likes (6)
See all
Empowering Revolution in a New Customer Landscape
Brian Vellmure • 11 years ago
Start-up of You, Visual Summary
Reid Hoffman • 10 years ago
Death by PowerPoint
Alexei Kapterev • 15 years ago
Biology of Business: Complex Adaptive Systems
Farrow • 13 years ago
Rapid Influence Strategic Planning Product June 2009
RapidInfluence • 13 years ago
Web 2.0 Tools to Inspire
Chrystal Porter • 14 years ago
  • Activity
  • About

Presentations (7)
See all
Linuxtag Co Creating
13 years ago • 848 Views
Engagement, a key part to Social CRM
13 years ago • 404 Views
What is Social CRM anyway?
13 years ago • 576 Views
CRM in the age of the Social Web
12 years ago • 2117 Views
The Social Customer and Customer 2.0
12 years ago • 520 Views
The Contact Center of the Future - A Business Context
11 years ago • 3047 Views
Enterprise Customer Experience - DRI
10 years ago • 5345 Views
Documents (2)
Guide to understanding social crm
12 years ago • 1999 Views
Enterprise Customer Experience
10 years ago • 2246 Views
Likes (6)
See all
Empowering Revolution in a New Customer Landscape
Brian Vellmure • 11 years ago
Start-up of You, Visual Summary
Reid Hoffman • 10 years ago
Death by PowerPoint
Alexei Kapterev • 15 years ago
Biology of Business: Complex Adaptive Systems
Farrow • 13 years ago
Rapid Influence Strategic Planning Product June 2009
RapidInfluence • 13 years ago
Web 2.0 Tools to Inspire
Chrystal Porter • 14 years ago
Personal Information
Organization / Workplace
Burlington, Vermont Area, Vermont United States
Occupation
Success Architect
Industry
Technology / Software / Internet
Website
www.dri-global.com
About
In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.
Tags
social crm crm social business customer service social customer scrm analytics personalization customer experience service experience customer relationship management marketing brand customer relationship managagment experience mitch lieberman contact center contact centre customer social sales
See more

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