Personal Information
Organization / Workplace
Burlington, Vermont Area, Vermont United States
Occupation
Success Architect
Industry
Technology / Software / Internet
Website
www.dri-global.com
About
In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.
Tags
social crm
crm
social business
customer service
social customer
scrm
analytics
personalization
customer experience
service experience
customer relationship management
marketing
brand
customer relationship managagment
experience
mitch lieberman
contact center
contact centre
customer
social
sales
See more
Presentations
(7)
See all
Likes
(6)
See all
Empowering Revolution in a New Customer Landscape
Brian Vellmure
•
11 years ago
Start-up of You, Visual Summary
Reid Hoffman
•
10 years ago
Death by PowerPoint
Alexei Kapterev
•
15 years ago
Biology of Business: Complex Adaptive Systems
Farrow
•
13 years ago
Rapid Influence Strategic Planning Product June 2009
RapidInfluence
•
13 years ago
Web 2.0 Tools to Inspire
Chrystal Porter
•
14 years ago
Presentations
(7)
See all
Likes
(6)
See all
Empowering Revolution in a New Customer Landscape
Brian Vellmure
•
11 years ago
Start-up of You, Visual Summary
Reid Hoffman
•
10 years ago
Death by PowerPoint
Alexei Kapterev
•
15 years ago
Biology of Business: Complex Adaptive Systems
Farrow
•
13 years ago
Rapid Influence Strategic Planning Product June 2009
RapidInfluence
•
13 years ago
Web 2.0 Tools to Inspire
Chrystal Porter
•
14 years ago
Personal Information
Organization / Workplace
Burlington, Vermont Area, Vermont United States
Occupation
Success Architect
Industry
Technology / Software / Internet
Website
www.dri-global.com
About
In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.
Tags
social crm
crm
social business
customer service
social customer
scrm
analytics
personalization
customer experience
service experience
customer relationship management
marketing
brand
customer relationship managagment
experience
mitch lieberman
contact center
contact centre
customer
social
sales
See more