Mitch Lieberman

98 Followers

9 SlideShares 1 Clipboard 98 Followers 95 Followings

9 SlideShares 1 Clipboard 98 Followers 95 Followings

In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.

Linuxtag Co Creating

13 years ago • 848 Views

Engagement, a key part to Social CRM

13 years ago • 404 Views

What is Social CRM anyway?

13 years ago • 576 Views

CRM in the age of the Social Web

12 years ago • 2117 Views

The Social Customer and Customer 2.0

12 years ago • 520 Views

The Contact Center of the Future - A Business Context

11 years ago • 3047 Views

Enterprise Customer Experience - DRI

10 years ago • 5345 Views

Guide to understanding social crm

12 years ago • 1999 Views

Enterprise Customer Experience

10 years ago • 2246 Views

Empowering Revolution in a New Customer Landscape

Brian Vellmure • 11 years ago

Start-up of You, Visual Summary

Reid Hoffman • 10 years ago

Death by PowerPoint

Alexei Kapterev • 15 years ago

Biology of Business: Complex Adaptive Systems

Farrow • 13 years ago

Rapid Influence Strategic Planning Product June 2009

RapidInfluence • 13 years ago

Web 2.0 Tools to Inspire

Chrystal Porter • 14 years ago

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Linuxtag Co Creating

13 years ago • 848 Views

Engagement, a key part to Social CRM

13 years ago • 404 Views

What is Social CRM anyway?

13 years ago • 576 Views

CRM in the age of the Social Web

12 years ago • 2117 Views

The Social Customer and Customer 2.0

12 years ago • 520 Views

The Contact Center of the Future - A Business Context

11 years ago • 3047 Views

Enterprise Customer Experience - DRI

10 years ago • 5345 Views

Guide to understanding social crm

12 years ago • 1999 Views

Enterprise Customer Experience

10 years ago • 2246 Views

Empowering Revolution in a New Customer Landscape

Brian Vellmure • 11 years ago

Start-up of You, Visual Summary

Reid Hoffman • 10 years ago

Death by PowerPoint

Alexei Kapterev • 15 years ago

Biology of Business: Complex Adaptive Systems

Farrow • 13 years ago

Rapid Influence Strategic Planning Product June 2009

RapidInfluence • 13 years ago

Web 2.0 Tools to Inspire

Chrystal Porter • 14 years ago

In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.