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SMU MBA SEM 3 OM SPRING 2015 ASSIGNMENTS
OM0010 OPERATIONS MANAGEMENT
1. Answer the followingquestions:
1. What are the objectives of operations management?
2. What are the major limitations of operations research?
3. Explain the relationship among organisation, operations and marketing strategies.
A 1. List the 3 objectivesof operations management and give a brief explanation on each.
2. List the 4 major limitations of operations research and give a brief explanation on each.
3. Describe and analyse the relationship among organisation , operations and marketing strategies
2. Write short notes on
1. Consumer PricingExpectations Range (CPER)
2. Constrained optimization problems.
A Consumer Pricing Expectations Range (CPER)- definition aspects of CPER and how does CPER
helps the organisation
Constrained optimization problems
definition of constrained optimization problems
describe the methods commonly used solve them
3. Answer the followingquestions:
1. What are the difficulties/challenges facedby service operations managers?
2. What is service blueprint? What are its components?
A 1. List and briefly describe the 4 difficulties/challenges faced by service operations managers
Describe the service blueprint
List and briefly explain its components
4. Give the steps for solving the goal programming problem using the graphical method of goal
programming.
Explain the 2 types of goal programming with multiple goals.
A List the steps for solving the goal programming problem
5. Find the minimum transportation costfrom the data given below using the north-west
corner method
Unit/Depot D1 D2 D3 D4 Supply
S1 2 3 5 1 8
S2 7 3 4 6 10
S3 4 1 7 2 20
Demand 6 8 9 15 38
6. Answer the followingquestions:
1. What are the benefits of maintaining inventory?

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2. Give any 2 applications of queuing models.
3. Mention any 2 performance measures of sequencing.
4. What are the characteristics of Markov analysis?
OM0011- ENTERPRISES RESOURCE PLANNING
1 a. Explainthe differenttypesofbusinessprocesses.
b. What arethe differentcomponentsofan informationsystem
a. Explaining three types of business processes
b. Explaining at least four key components of information system
2 Write shortnoteson
a. Customerrelationshipmanagement
b. Data warehousing
c. DataMining
d. OLAP
3 Elaboratethedifferentmodulesundermanufacturingandproductionplanning
Explaining ten modules
4 DiscussthevariousterminologiesofERPpurchasesystem
Explaining at least 5 terminologies of ERP purchase system
5 CRM is a powerful tool used by an organization to acquire new customers and retain the
existingones.ExplainvarioustypesofCRM.
Listing the types of CRM
Explaining the four types of CRM
6 a. ExplainmainapplicationsuiteprovidedbyJD EdwardsWorldSolutionsCompany.
b. ExplainthedifferentmodulesunderMFG/PROapplication
a. Explaining 3 main application suites 6 10
b. Explaining 4 modules 4
OM0012- SUPPLY CHAIN MANAGEMENT
1 Write shortnoteson:
model
2 Discussthesteps involvedinthemeasurementof supplierperformance.
Listing of the steps involvedin the measurement of supplier performance
Explanation of the steps involved in the measurement of supplier performance
3 Write shortnoteson:
-sourcing
4 What are the issuesfacedin global supplychain?
Explanation of the issues facedin global supply chain
5 What is standardisation? Explainthefourapproachesto standardisation?
A Explanation of standardization
Description of the approaches to standardization
6 Discusstheimpacts ofe-commerceonSCM.

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Listing of the impacts of e-commerce on SCM
Explanation of impacts of e-commerce on SCM
OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT
1 Answerthe followingquestions:
1. Determine the standard production per shift for8 workinghours using the followingdata.
Observed time per unit =10 minutes
Rating factor=110%
Allowances =15% of basic time
2. What is production selection? Which factorsare considered while selecting a product?
1. Compute the standard production per shift
2. Define product selection.
List and briefly explain the factors considered while selecting a product.
2 Write shortnoteson
1. Schedulingforservices
2. Currenttrends inindustrial location
3. Lead capacitystrategy
4. Level productionstrategy
3 What are inputsto MRP (Material RequirementsPlanning)?
List the 3 inputs to MRP
Explain the 3 inputs to MRP
4 Write shortnoteson:
1. Storesmanagement
2. Safety stock
5 Answerthe followingquestions:
1. What arethe barriersto implementationoftotal qualitymanagement?
2. Givethe steps to followwhenimplementingsixsigmainanorganisation.
1. List and explain the barriers to implementation of total quality management
2. List and explain the steps to follow when implementing six sigma in an organisation.
6 What are the elementsof JIT?Explain.
List the elements of JIT
Describe the elements of JIT
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