SlideShare a Scribd company logo
Take-Aways from
Social Media
Marketing World 2015
#SWWM15
Crazy Stats
O 75% of people use their phone while sitting on the toilet.
O More people own a mobile phone than a toothbrush
O 20% of adults have used their smart phone during sex
O People are more likely to return home for a forgotten smartphone
than wallet
O 73% of Facebook's net ad revenue comes from mobile
O You will only get a 1-6% organic reach on your posts in Facebook
O The human brain processes visuals 60,000 times faster than
decoding text. - Pam Moore
O 98% of pinners have tried something new that they saw on
Pinterest. - Peg Fitzpatrick
O 39% of Pinterest users will search Pinterest before they search
Google
Crazy Stats
O Native video publishing on Facebook has gone up 360%
O Responding to a complaint increases advocacy by 20%, not
responding drops advocacy 43%
O 71% of the consumers who complain online do because of failed
traditional customer service
O 39% of people expect a response in an hour- the average
response time is about 5 hours
O People are 70% more likely to purchase based on friend’s social
media - Mark Schaefer
Surprising Info
O Google Mobile – sites aren’t penalised, but will be rewarded
for mobile friendly only in search on mobile.
O Native Video performs better – on all platforms especially
Facebook.
O Podcasting makes you stand out – increasing in popularity and
still early stages so easier to make an impact.
O User experience overtaking price as key brand differentiator
O “Brand” is what you say – “Reputation” is what they remember
Key Ideas
O Social Media Content – Valuable content and
consistency is more important than frequency.
O Hug your Haters – Jay Baer
O It’s very OK to re-share old content, repeatedly
O Value repurposing to create additional versions of
content
O Encourage employees to be brand ambassadors on
social
Guy Kawasaki, Mark Schaefer,
Chris Penn, Mari Smith
Jay Baer
Kim Garst
- Great Content
- Engagement
- Traffic
- Conversion
Facebook
O Post ‘natively’ for best results - Mari
Smith, Kim Garst, Guy Kawasaki
O “Everyone should be on a Facebook busi-
ness page if only to increase your SEO”
— Mari
O Andrea Vahl - “use all areas of Facebook.
Facebook is not just a page.” You have
your personal profile, your business page,
groups, videos, events, contests, apps
and ads.
Facebook
O Seek out and leverage influencers
O “Sharing posts or Tagging pages with
higher PTA will improve your own
Page's PTA, but if those shares/tags
have lower PTA you'll lose FB juice.” -
Holly Homer
Facebook Ads
O Jon Loomer’s tips
O Promote blog articles
O Boost successfully
organic posts
O “Serve the reader”
O Nurture to gain trust and
sale
Images
O Guy Kawasaki - “Add a graphic to every stinkin’
post!”
O Selfies - Images of oneself/business are very
engaging.
Mark Schaefer
Pinterest
O “Pinterest is going to be the new Google” –
Guy Kawaski
O 75% of Pinterest users are using mobile
devices
O Cynthia Sanchez, “Pinterest has longevity.”
pins stays on pinners’ boards, get repinned
again and again, and get found by new view-
ers.
Content
O “Every business person should study copywriting.“ Brian Clark
O Social is connecting with your audience, and it needs to be genuinely
YOU.
O “Everyone needs to create their content once and then share it every-
where.” – Chris Penn
O It’s OK to share content repeatedly, especially on Twitter
O Andrea Vahl – “for the best results, you want to “only sell to a warm
market.” Give valuable free content to nurture trust. Selling directly
to people you haven’t “warmed up” isn’t effective.
O “Content has no economic value unless it’s shared and it’s acted on.” –
Mark Schaefer
O “The company that provides value is the one who is going to win.” –
Ducttape
O “If you try to market to everybody, you're actually marketing to
nobody.” – Melonie Dodaro
Lee Odden
“Create; Co-create; curate; repurpose – but
remember to give them what THEY want” -
Lee Odden
Darren Rowse
Kim Garst – Boom Social
Video
O “Embrace DIY Video — it’s not about qual-
ity — it’s about content” - Caleb Wojcik
O Kim Garst – “Live streaming is very
engaging and builds trust” – Meerkat vs
Periscope
O Embed Facebook Videos into blogs if your
main engagement is via Facebook
Slideshare
O “Slideshare is our third-best subscriber driver.” –
Joe Pulizzi
O "SlideShare gets 60 million visits per month.
Your website does not.“ – Lee Odden
New Tools
O Periscope
O keywordtool.io
O OptinMonster
O Flare
O Mailchimp + customer.io
Top Tips from #SMMW15

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Top Tips from #SMMW15

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  • 4. Crazy Stats O 75% of people use their phone while sitting on the toilet. O More people own a mobile phone than a toothbrush O 20% of adults have used their smart phone during sex O People are more likely to return home for a forgotten smartphone than wallet O 73% of Facebook's net ad revenue comes from mobile O You will only get a 1-6% organic reach on your posts in Facebook O The human brain processes visuals 60,000 times faster than decoding text. - Pam Moore O 98% of pinners have tried something new that they saw on Pinterest. - Peg Fitzpatrick O 39% of Pinterest users will search Pinterest before they search Google
  • 5. Crazy Stats O Native video publishing on Facebook has gone up 360% O Responding to a complaint increases advocacy by 20%, not responding drops advocacy 43% O 71% of the consumers who complain online do because of failed traditional customer service O 39% of people expect a response in an hour- the average response time is about 5 hours O People are 70% more likely to purchase based on friend’s social media - Mark Schaefer
  • 6. Surprising Info O Google Mobile – sites aren’t penalised, but will be rewarded for mobile friendly only in search on mobile. O Native Video performs better – on all platforms especially Facebook. O Podcasting makes you stand out – increasing in popularity and still early stages so easier to make an impact. O User experience overtaking price as key brand differentiator O “Brand” is what you say – “Reputation” is what they remember
  • 7. Key Ideas O Social Media Content – Valuable content and consistency is more important than frequency. O Hug your Haters – Jay Baer O It’s very OK to re-share old content, repeatedly O Value repurposing to create additional versions of content O Encourage employees to be brand ambassadors on social
  • 8. Guy Kawasaki, Mark Schaefer, Chris Penn, Mari Smith
  • 10. Kim Garst - Great Content - Engagement - Traffic - Conversion
  • 11. Facebook O Post ‘natively’ for best results - Mari Smith, Kim Garst, Guy Kawasaki O “Everyone should be on a Facebook busi- ness page if only to increase your SEO” — Mari O Andrea Vahl - “use all areas of Facebook. Facebook is not just a page.” You have your personal profile, your business page, groups, videos, events, contests, apps and ads.
  • 12. Facebook O Seek out and leverage influencers O “Sharing posts or Tagging pages with higher PTA will improve your own Page's PTA, but if those shares/tags have lower PTA you'll lose FB juice.” - Holly Homer
  • 13. Facebook Ads O Jon Loomer’s tips O Promote blog articles O Boost successfully organic posts O “Serve the reader” O Nurture to gain trust and sale
  • 14. Images O Guy Kawasaki - “Add a graphic to every stinkin’ post!” O Selfies - Images of oneself/business are very engaging.
  • 16. Pinterest O “Pinterest is going to be the new Google” – Guy Kawaski O 75% of Pinterest users are using mobile devices O Cynthia Sanchez, “Pinterest has longevity.” pins stays on pinners’ boards, get repinned again and again, and get found by new view- ers.
  • 17. Content O “Every business person should study copywriting.“ Brian Clark O Social is connecting with your audience, and it needs to be genuinely YOU. O “Everyone needs to create their content once and then share it every- where.” – Chris Penn O It’s OK to share content repeatedly, especially on Twitter O Andrea Vahl – “for the best results, you want to “only sell to a warm market.” Give valuable free content to nurture trust. Selling directly to people you haven’t “warmed up” isn’t effective. O “Content has no economic value unless it’s shared and it’s acted on.” – Mark Schaefer O “The company that provides value is the one who is going to win.” – Ducttape O “If you try to market to everybody, you're actually marketing to nobody.” – Melonie Dodaro
  • 18. Lee Odden “Create; Co-create; curate; repurpose – but remember to give them what THEY want” - Lee Odden
  • 20. Kim Garst – Boom Social
  • 21. Video O “Embrace DIY Video — it’s not about qual- ity — it’s about content” - Caleb Wojcik O Kim Garst – “Live streaming is very engaging and builds trust” – Meerkat vs Periscope O Embed Facebook Videos into blogs if your main engagement is via Facebook
  • 22. Slideshare O “Slideshare is our third-best subscriber driver.” – Joe Pulizzi O "SlideShare gets 60 million visits per month. Your website does not.“ – Lee Odden
  • 23. New Tools O Periscope O keywordtool.io O OptinMonster O Flare O Mailchimp + customer.io