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This document discusses effective listening skills. It recommends physically facing the speaker and maintaining eye contact. It also suggests confirming the speaker's intent, details of what they are saying like who, what, where, when, why and how. The document notes barriers to listening like daydreaming or preparing a response. It provides tips for active listening such as increasing your listening span, taking time to listen, listening for meaning beyond the words, giving full attention, listening for ideas, restating the message, and not monopolizing the conversation.
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Rahul
This document provides tips for being an active listener. It recommends physically facing the speaker and maintaining eye contact. It also suggests confirming the speaker's intent, content, and importance or urgency of their message. Barriers to communication should be minimized. The listener should recognize the speaker's emotion level and indicate their ability to respond. Daydreaming, preparing a response, and judging the speaker are habits to avoid. Tips for being a better listener include increasing the listening span, taking time to listen, listening for meaning beyond the words, giving full attention, listening for ideas, restating the message, and not monopolizing the conversation.
Improve your listening skills for enhanced performance, reputation
The document discusses the importance of listening well and provides 7 ways to improve listening skills. It notes that listening well avoids misunderstandings, gains better understanding from the speaker, saves time and money by avoiding reworks, shows you care about customers, and is courteous. However, listening is challenging due to multitasking, overreliance on tools to find information, emotional states, speech patterns or biases, the other person's emotional state, and environmental distractions. The 7 tips provided to improve listening include eliminating distractions, getting back to the person later if needed, changing locations, not interrupting the speaker, taking notes, using eye contact and body language, and confirming understanding.
Traits of good listener
The document discusses the traits of being a good listener. It emphasizes that listening attentively, accurately, and effectively is critical in daily life. It then lists 7 traits of a good listener: 1) concentrating on the message without distractions, 2) avoiding prejudices and suspending judgment, 3) not interrupting and hindering the temptation to rebut, 4) maintaining eye contact, 5) taking notes sparingly, 6) respecting the speaker beyond their delivery style, and 7) imagining having to repeat the message to reinforce concentration. The conclusion states that listening skills are important for employers and leaders.
Improving listening skills
This document provides tips to improve listening skills and prepare for language exams. It recommends stopping talking and focusing on the speaker, relaxing, removing distractions, being patient and impartial, listening for tone and ideas rather than just words. For exams, it advises improving general skills beforehand rather than practicing tests, learning spelling, reading questions quickly, checking answers for word forms and spelling, and transferring answers correctly. It also provides extra tips such as staying calm, being focused, not copying others, having necessary materials, and checking answers.
Presentation1
The document discusses the characteristics of good listening according to Mcburney and Wrage. It identifies voluntary, purposeful, motivated, cooperative, and critical listening as the key characteristics. It then discusses why listening is important, including that it stimulates better communication, promotes better responses, makes one appreciate what they hear, assists in understanding, helps with decision making, enables reaction, enlarges experience, and decreases tensions. Finally, it discusses the requisites of good listening, identifying obtaining information, appreciation, clarification and evaluation, inspiration, and self-improvement as key purposes of listening.
Traits of a good listener
The document outlines several traits of a good listener:
1) Being non-evaluative and not judging the speaker or their ideas.
2) Paraphrasing what the speaker said to check understanding.
3) Reflecting the speaker's implications to encourage them to expand on their ideas.
4) Responding non-verbally through body language, eye contact, and facial expressions to show interest.
Active listening in Mediation
The object of active listening in conflict resolution is to acquire and demonstrate understanding of the other, which will serve as a basis for reaching joint decisions and resulting in resolving a conflict. In order to succeed in this, active listening has to focus on common problems in oral interpersonal communication. This presentation mentions the few ways in which active listening can be practiced and deal with communication pitfalls during mediation.
Recommended
Rahul
This document provides tips for being an active listener. It recommends physically facing the speaker and maintaining eye contact. It also suggests confirming the speaker's intent, content, and importance or urgency of their message. Barriers to communication should be minimized. The listener should recognize the speaker's emotion level and indicate their ability to respond. Daydreaming, preparing a response, and judging the speaker are habits to avoid. Tips for being a better listener include increasing the listening span, taking time to listen, listening for meaning beyond the words, giving full attention, listening for ideas, restating the message, and not monopolizing the conversation.
Improve your listening skills for enhanced performance, reputation
The document discusses the importance of listening well and provides 7 ways to improve listening skills. It notes that listening well avoids misunderstandings, gains better understanding from the speaker, saves time and money by avoiding reworks, shows you care about customers, and is courteous. However, listening is challenging due to multitasking, overreliance on tools to find information, emotional states, speech patterns or biases, the other person's emotional state, and environmental distractions. The 7 tips provided to improve listening include eliminating distractions, getting back to the person later if needed, changing locations, not interrupting the speaker, taking notes, using eye contact and body language, and confirming understanding.
Traits of good listener
The document discusses the traits of being a good listener. It emphasizes that listening attentively, accurately, and effectively is critical in daily life. It then lists 7 traits of a good listener: 1) concentrating on the message without distractions, 2) avoiding prejudices and suspending judgment, 3) not interrupting and hindering the temptation to rebut, 4) maintaining eye contact, 5) taking notes sparingly, 6) respecting the speaker beyond their delivery style, and 7) imagining having to repeat the message to reinforce concentration. The conclusion states that listening skills are important for employers and leaders.
Improving listening skills
This document provides tips to improve listening skills and prepare for language exams. It recommends stopping talking and focusing on the speaker, relaxing, removing distractions, being patient and impartial, listening for tone and ideas rather than just words. For exams, it advises improving general skills beforehand rather than practicing tests, learning spelling, reading questions quickly, checking answers for word forms and spelling, and transferring answers correctly. It also provides extra tips such as staying calm, being focused, not copying others, having necessary materials, and checking answers.
Presentation1
The document discusses the characteristics of good listening according to Mcburney and Wrage. It identifies voluntary, purposeful, motivated, cooperative, and critical listening as the key characteristics. It then discusses why listening is important, including that it stimulates better communication, promotes better responses, makes one appreciate what they hear, assists in understanding, helps with decision making, enables reaction, enlarges experience, and decreases tensions. Finally, it discusses the requisites of good listening, identifying obtaining information, appreciation, clarification and evaluation, inspiration, and self-improvement as key purposes of listening.
Traits of a good listener
The document outlines several traits of a good listener:
1) Being non-evaluative and not judging the speaker or their ideas.
2) Paraphrasing what the speaker said to check understanding.
3) Reflecting the speaker's implications to encourage them to expand on their ideas.
4) Responding non-verbally through body language, eye contact, and facial expressions to show interest.
Active listening in Mediation
The object of active listening in conflict resolution is to acquire and demonstrate understanding of the other, which will serve as a basis for reaching joint decisions and resulting in resolving a conflict. In order to succeed in this, active listening has to focus on common problems in oral interpersonal communication. This presentation mentions the few ways in which active listening can be practiced and deal with communication pitfalls during mediation.
How be good listener
Being a good listener is an important part of communication that helps with problem solving, understanding other perspectives, and learning. It requires effort to listen sincerely, particularly during disagreements. To be a good listener in class, students should review lessons, take clear notes, ask clarifying questions if struggling, treat others respectfully, and focus on listening without interrupting or planning a response. Mastering active listening skills can improve grades and build confidence.
Traits of a Good Listener
Traits of a good listener include being non-evaluative, paraphrasing, reflecting implications and hidden feelings, inviting further contribution, and responding non-verbally. A good listener does not judge the speaker, paraphrases to clarify understanding, uses body language like nodding to encourage the speaker, and asks open-ended questions to learn more without interrupting the flow. Non-verbal cues like eye contact and facial expressions also help convey interest and understanding to the speaker.
Traits of good listener( amazing presentation)
This document outlines traits of a good listener. It discusses the importance of being a non-evaluating listener who paraphrases what the speaker says and reflects implied meanings without judgment. A good listener uses body language like eye contact and nodding to show engagement and asks open-ended questions to better understand without challenging the speaker. The overall goal is to communicate acceptance of the speaker and understand their perspective.
Active Listening in Communication
Active listening is an important communication skill that involves fully focusing on the speaker and their message. It is more than just hearing - it requires making a conscious effort to understand the whole message and provide feedback. There are several key active listening skills, including paying full attention to the speaker, showing engagement through body language and gestures, asking questions to clarify points, deferring judgment until the speaker is finished, and responding respectfully. Mastering these skills can greatly improve communication and information retention.
Poor listening skills
The document discusses 5 poor listening styles: 1) Spacing out, where the mind wanders and the speaker cannot be heard. 2) Pretend listening, where comments are made without understanding what was said. 3) Selective listening, choosing to only hear parts that interest the listener. 4) Word listening, hearing words but missing meanings and importance. 5) Self-centered listening, where the listener does not consider the other perspective. The document stresses the importance of active listening to understand others.
Active listening skills
This document discusses various active listening skills: reflecting, encouraging, summarizing, clarifying, restating, and validating. Reflecting shows understanding of how the other person feels. Encouraging conveys interest and encourages further discussion through neutral words and varied intonation. Summarizing pulls together important ideas and facts to establish a basis for further discussion. Clarifying helps get more information and see other points of view through questions. Restating shows listening comprehension by restating ideas and facts. Validating acknowledges the worthiness and feelings of the other person.
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This PPTs explains how we can improve our listening skills. It also explains common mistakes w make while listening to others.
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The document describes different types of listening:
- Basic listening identifies differences in sounds to understand meaning. Discriminative listening hears only what the listener wants. Biased listening makes judgments.
- Evaluative listening assesses truth and values. Appreciative listening seeks information for personal goals. Sympathetic listening shows concern for others.
- Empathetic listening understands others' feelings. Therapeutic listening helps others develop. Relationship listening builds trust.
- False listening pretends to listen to make a good impression. Selective and partial listening are distracted. Full listening concentrates fully. Deep listening understands implied meanings.
Presentation on listening effectively.
The document discusses different aspects of listening skills. It identifies four basic communication skills and describes listening as making meaning from sound. It then outlines different types of listening including active listening, passive listening, and different styles of active listening such as appreciative, empathetic, comprehensive, and critical listening. The document also discusses barriers to effective listening such as verbal signs, non-verbal signs, and further signs. It provides tips for overcoming barriers and being a better listener, including following five steps: receiving, understanding, remembering, evaluating, and responding.
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All information in the slides are derived from JJ Wilson's 'How to Teach Listening". No copyright intended. Just for the sake of sharing information with other learners.
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The document discusses effective and active listening. It defines effective listening as listening to the words and meaning, while active listening involves understanding the content and feelings being communicated and checking with the speaker. It lists deterrents to good listening like assuming or criticizing. Elements of effective listening include understanding the content, feelings, process, and asking clarifying questions. Methods to improve listening include focusing on intent and main points, listening then clarifying, and concentrating on the message. Ways to test understanding mentioned are paraphrasing, paraphrasing, and clarifying.
Active Listening V1.4 Ext
The document discusses active listening as an important interview technique for understanding users. Active listening involves rephrasing what a participant says to confirm understanding, without judgment. It helps build empathy and discover user needs. Key aspects of active listening include seeking stories, understanding feelings by putting oneself in the other's shoes, following up with "why" questions, being curious and non-judgmental, and summarizing to confirm understanding. Practicing good body language, not interrupting, and repeating what is said are also important for effective active listening.
Active listening presentation
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Active listening
The document discusses the importance of active listening. It states that listening is one of the hardest communication skills to learn. It defines active listening as focusing on the speaker, using body language and eye contact to show interest, asking questions to understand, and reflecting back what was said. The document provides tips for active listening, such as avoiding interrupting and being judgmental. It also describes different poor listening styles like spacing out, pretend listening, and self-centered listening.
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This document discusses listening skills and provides information on:
1. Why listening is an important skill, occupying 45% of our time, and how we typically only listen at 25% of our potential.
2. The different types of listening: appreciative, informative, relationship, and critical listening.
3. Barriers to effective listening such as lack of concentration, empathy, selective listening, and interruptions.
4. The process of active listening through paying attention, providing feedback without judgment, and responding appropriately.
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Cs ppt-1
The document discusses listening skills. It defines listening as a conscious choice that requires concentration to process meaning from words and sentences, unlike hearing which is passive. There are different types of listening like appreciative, empathetic, and critical. Distractions like physical, physiological, psychological and factual issues can interfere with listening. Some tips for effective listening include focusing on the message, understanding the speaker's perspective, eliminating distractions, asking questions, and evaluating your progress. The document also provides 10 rules for good listening like paying attention to verbal and non-verbal cues, being patient, holding your temper, and empathizing with the speaker.
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How be good listener
Being a good listener is an important part of communication that helps with problem solving, understanding other perspectives, and learning. It requires effort to listen sincerely, particularly during disagreements. To be a good listener in class, students should review lessons, take clear notes, ask clarifying questions if struggling, treat others respectfully, and focus on listening without interrupting or planning a response. Mastering active listening skills can improve grades and build confidence.
Traits of a Good Listener
Traits of a good listener include being non-evaluative, paraphrasing, reflecting implications and hidden feelings, inviting further contribution, and responding non-verbally. A good listener does not judge the speaker, paraphrases to clarify understanding, uses body language like nodding to encourage the speaker, and asks open-ended questions to learn more without interrupting the flow. Non-verbal cues like eye contact and facial expressions also help convey interest and understanding to the speaker.
Traits of good listener( amazing presentation)
This document outlines traits of a good listener. It discusses the importance of being a non-evaluating listener who paraphrases what the speaker says and reflects implied meanings without judgment. A good listener uses body language like eye contact and nodding to show engagement and asks open-ended questions to better understand without challenging the speaker. The overall goal is to communicate acceptance of the speaker and understand their perspective.
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Active listening is an important communication skill that involves fully focusing on the speaker and their message. It is more than just hearing - it requires making a conscious effort to understand the whole message and provide feedback. There are several key active listening skills, including paying full attention to the speaker, showing engagement through body language and gestures, asking questions to clarify points, deferring judgment until the speaker is finished, and responding respectfully. Mastering these skills can greatly improve communication and information retention.
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The document discusses 5 poor listening styles: 1) Spacing out, where the mind wanders and the speaker cannot be heard. 2) Pretend listening, where comments are made without understanding what was said. 3) Selective listening, choosing to only hear parts that interest the listener. 4) Word listening, hearing words but missing meanings and importance. 5) Self-centered listening, where the listener does not consider the other perspective. The document stresses the importance of active listening to understand others.
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This document discusses various active listening skills: reflecting, encouraging, summarizing, clarifying, restating, and validating. Reflecting shows understanding of how the other person feels. Encouraging conveys interest and encourages further discussion through neutral words and varied intonation. Summarizing pulls together important ideas and facts to establish a basis for further discussion. Clarifying helps get more information and see other points of view through questions. Restating shows listening comprehension by restating ideas and facts. Validating acknowledges the worthiness and feelings of the other person.
How to improve listening skills
This PPTs explains how we can improve our listening skills. It also explains common mistakes w make while listening to others.
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This document discusses effective communication skills. It defines communication and describes the different elements in the communication process, including the source, message, and receiver. Good communication skills are important for inspiring employees and reducing mistakes. The key aspects of communication skills are one's ability to communicate, attitudes, knowledge, and understanding of social systems. An effective message considers language, gestures, and tone. For communication to succeed, the receiver must understand all aspects of the message. Some tips for good communication include being a good listener, using encouragement, humor, and treating people equally.
Types of listening
The document describes different types of listening:
- Basic listening identifies differences in sounds to understand meaning. Discriminative listening hears only what the listener wants. Biased listening makes judgments.
- Evaluative listening assesses truth and values. Appreciative listening seeks information for personal goals. Sympathetic listening shows concern for others.
- Empathetic listening understands others' feelings. Therapeutic listening helps others develop. Relationship listening builds trust.
- False listening pretends to listen to make a good impression. Selective and partial listening are distracted. Full listening concentrates fully. Deep listening understands implied meanings.
Presentation on listening effectively.
The document discusses different aspects of listening skills. It identifies four basic communication skills and describes listening as making meaning from sound. It then outlines different types of listening including active listening, passive listening, and different styles of active listening such as appreciative, empathetic, comprehensive, and critical listening. The document also discusses barriers to effective listening such as verbal signs, non-verbal signs, and further signs. It provides tips for overcoming barriers and being a better listener, including following five steps: receiving, understanding, remembering, evaluating, and responding.
Characteristics of effective listening
All information in the slides are derived from JJ Wilson's 'How to Teach Listening". No copyright intended. Just for the sake of sharing information with other learners.
10 bad listening habits
Good listening skill is one of the most desirable soft skills. However, many of us are poor listeners. This presentation is about ten such habits which affects the quality of our listening adversely. We must avoid these habits to improve quality of our listening.
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The document provides strategies and considerations for teaching listening skills to language learners. It discusses using a variety of activities at different proficiency levels, from beginner to advanced. These include dictation, information transfer activities, and extensive listening approaches using authentic materials like songs and podcasts. It also addresses developing metacognitive awareness of listening strategies and the teacher's role in providing input and guidance to develop students' listening abilities.
Listening Skill
Listening is a receptive language skill that involves understanding meaningful sounds and using context clues and background knowledge to comprehend what is said. Developing effective listening activities requires contextualizing information, pre-teaching vocabulary, allowing students to make predictions, and listening for both general ideas and specific details. Learners may struggle with listening because they try to understand every word, assume failure, lack context, and are unaware of listening strategies and features of speech. Teachers can help by activating prior knowledge, using visuals and guiding questions, and having students process information, compare details, and demonstrate comprehension through summarizing and follow up speaking or writing activities.
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The document discusses effective and active listening. It defines effective listening as listening to the words and meaning, while active listening involves understanding the content and feelings being communicated and checking with the speaker. It lists deterrents to good listening like assuming or criticizing. Elements of effective listening include understanding the content, feelings, process, and asking clarifying questions. Methods to improve listening include focusing on intent and main points, listening then clarifying, and concentrating on the message. Ways to test understanding mentioned are paraphrasing, paraphrasing, and clarifying.
Active Listening V1.4 Ext
The document discusses active listening as an important interview technique for understanding users. Active listening involves rephrasing what a participant says to confirm understanding, without judgment. It helps build empathy and discover user needs. Key aspects of active listening include seeking stories, understanding feelings by putting oneself in the other's shoes, following up with "why" questions, being curious and non-judgmental, and summarizing to confirm understanding. Practicing good body language, not interrupting, and repeating what is said are also important for effective active listening.
Active listening presentation
Active listening is a structured way of listening and responding to others that focuses on communicating objectively by paying attention to the meaning of what is said rather than subjective views or passive expressions. It is especially useful when the message is important or emotionally charged. Active listening involves rephrasing what the speaker said to show you understand, asking informed questions to gain more information, and watching body language cues for additional meaning beyond the words. The benefits of active listening include better understanding between people and improved luck through attentive listening according to Kevin Murphy.
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The document discusses the importance of active listening. It states that listening is one of the hardest communication skills to learn. It defines active listening as focusing on the speaker, using body language and eye contact to show interest, asking questions to understand, and reflecting back what was said. The document provides tips for active listening, such as avoiding interrupting and being judgmental. It also describes different poor listening styles like spacing out, pretend listening, and self-centered listening.
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This document discusses listening skills and provides information on:
1. Why listening is an important skill, occupying 45% of our time, and how we typically only listen at 25% of our potential.
2. The different types of listening: appreciative, informative, relationship, and critical listening.
3. Barriers to effective listening such as lack of concentration, empathy, selective listening, and interruptions.
4. The process of active listening through paying attention, providing feedback without judgment, and responding appropriately.
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The document discusses the importance and power of listening. It defines listening as an active mental process of receiving, interpreting, and understanding messages, unlike hearing which is a passive physical process. The document emphasizes that listening is key to effective communication but most people are distracted or forgetful listeners. It provides tips on improving listening skills such as focusing fully, taking notes, paraphrasing to confirm understanding, and asking open-ended questions.
effective-listening-skills-supplemental-self-study-presentation.ppsx
This document provides an overview of effective listening skills. It discusses the importance of listening and describes the steps of active listening: preparing physically and mentally, receiving the message, reviewing and evaluating the message, responding to show understanding, and remembering the key points. It also covers techniques for improving understanding such as questioning skills, interpreting body language, paraphrasing, and listening effectively in emotional situations. The goal is for learners to understand effective listening and be able to apply steps to become better listeners.
Listening skills; B.pharmacy 1 semester
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
There are five key active listening techniques you can use to help you become a more effective listener:
Pay Attention. Give the speaker your undivided attention, and acknowledge the message.
Show That You're Listening.
Provide Feedback.
Defer Judgment.
Respond Appropriately.
Functional English 22. Listening Skill/ Listening Comprehension (Code.0072)
Functional English 22. Listening Skill/ Listening Comprehension (Code.0072)University of Education, Lahore
This lecture teaches about listening types, listening material, IELTS Listening patternsetc. Watch video: https://youtu.be/JhWma7jpThACommunication
Communication is the process of meaningful interaction between people through transmitting information, ideas, attitudes, and involves changes in behavior to influence others. It is a personal, social, and emotional process that uses words, actions, and tools to control and motivate people. Effective communication requires listening attentively without bias, acknowledging statements, asking clarifying questions, seeking common ground, and focusing on the speaker.
Interpersonal skills & entrepreneur by muhammad shahbaz atish
Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
English For Public Speaking/English For Specific Purpose
The document provides information about developing effective public speaking skills. It discusses the importance of being able to communicate effectively in various settings like school, work and life. It then outlines learning outcomes for a public speaking course which include communicating clearly and adapting speeches for different audiences. The document also provides tips for effective public speaking including structuring points well, using good delivery, speaking at the right rate, maintaining eye contact and knowing your audience. It discusses different types of speeches like informative, persuasive and narrative and provides examples of each.
Critical thinking
This presentation is designed for the student of BS Development Communication (CRDC), University of Sindh Jamshoro
how-to-give-a-persuasive-speech.ppt
This document provides tips and guidelines for giving a persuasive speech, including establishing credibility with the audience, appealing to emotion, and using logical arguments. It discusses the three cornerstones of persuasion: ethos, pathos, and logos. It also covers speech organization, outlining, delivery skills, handling questions, and using visual aids effectively. The overall document aims to help speakers learn how to craft and present a persuasive speech that sways audiences.
Listening Skills
This document discusses listening skills and provides tips to improve listening abilities. It notes that people typically only listen in short bursts and their attention wanders. Various types of "bad listeners" are described, such as bashful, anxious, argumentative, and closed-minded people. The document recommends using feedback to address issues with poor listeners. It also outlines steps to effectively confront a difficult person about problematic behavior and develop a plan to resolve issues. Finally, common blocks to effective listening are listed, along with techniques for strengthening listening skills.
Listening
Listening is an active process that involves concentrating on sounds, deriving meaning, and responding, whereas hearing is a passive biological process. There are different types of listening including attentive, selective, and intuitive listening. Barriers to effective listening include physical barriers like noise as well as psychological barriers such as preconceptions and personal anxiety. Active listening skills like paraphrasing and maintaining eye contact help ensure the speaker feels heard and understood.
"Can You Hear Me Out There?" The Power of Public Speaking
The confident speaker, despite title or position, will have a competitive edge over just about everyone. Cultivating the ability to communicate, choose your words carefully, and engage people is the best investment you could ever make. This seminar will help attendees to understand the principles of active listening and how to apply them to ensure that we collect necessary information needed in order to attain success. Learn how to take the lead and motivate the masses by expressing your message with passion and inspiration.
At the end of this course, participants will be able to:
a. Examine the principles of active listening.
b. Explore active listening skills for better communication.
c. Learn techniques to convey your message accurately and directly.
d. Explore mental coaching techniques to address fear.
Presentation skills
This document provides guidance on developing effective presentation skills. It discusses key elements of presentations such as preparation, delivery, structure, and visual aids. Some best practices include practicing the presentation, keeping content concise and simple, maintaining good posture and eye contact, and engaging the audience. Nervousness during presentations is also addressed, with tips like mental visualization, relaxation techniques, and using nerves as positive energy. The document emphasizes the importance of preparation, customizing the presentation for the audience, and soliciting feedback to improve skills.
Habit #5 seven habits of highly effective peoples
The document discusses the concepts of empathic listening and seeking first to understand from Stephen Covey's The 7 Habits of Highly Effective People. It provides details on the 5 types of listening, with empathic listening being the goal where the listener intends to understand what the speaker is trying to communicate by listening to both their words and emotions. The document outlines steps and behaviors for empathic listening and stresses understanding the other person's perspective before evaluating, advising, or interpreting based on one's own views. Seeking to understand is important for effective communication and problem solving in interpersonal relationships and other areas.
Active listening
Active listening is a structured form of listening that focuses attention on the speaker. It requires reflecting back what was said to confirm understanding between both parties. There are several methods to active listening including preparing mentally to focus without distraction, paying attention through eye contact and body language, showing engagement through nods and verbal acknowledgments, providing feedback by paraphrasing and asking clarifying questions, deferring judgment to avoid interrupting, and responding appropriately by treating the speaker with respect. Benefits of active listening include showing respect, allowing for disclosure and correction, staying focused on the discussion, resolving conflicts, permitting speakers to share feelings, and providing additional retained information.
Similar to Smit (20)
effective-listening-skills-supplemental-self-study-presentation.ppsx
effective-listening-skills-supplemental-self-study-presentation.ppsx
Functional English 22. Listening Skill/ Listening Comprehension (Code.0072)
Functional English 22. Listening Skill/ Listening Comprehension (Code.0072)
Interpersonal skills & entrepreneur by muhammad shahbaz atish
Interpersonal skills & entrepreneur by muhammad shahbaz atish
English For Public Speaking/English For Specific Purpose
English For Public Speaking/English For Specific Purpose
"Can You Hear Me Out There?" The Power of Public Speaking
"Can You Hear Me Out There?" The Power of Public Speaking
Smit
- 3. Physically face towards and pay attention to the speaker. Listen for and verbally confirm the speaker's intent or purpose. Confirm the content of the speaker(the who, what, where, when, why and how). Clarify the degree of importance of the request to the speaker. What is the reason, need or urgency of the request.
- 4. Minimize or remove any barriers to communication that may affect their effectiveness. Recognize the level of emotion demonstrated by the speaker. (EQ LEVEL) Indicate the level of response they will be able to provide. Show that you are an active listener non-verbally also by keeping regular eye contact or by using some receptive utterances like “hmm…” or “ahaan….” or “un-hun….”
- 5. • Daydreaming • Preparing our response ahead of time •Thinking about other people, places or things • Judging the speaker
- 6. 1. Increase your listening span : • Try t o resi st t he t empt at i on t o i nt errupt • I f you don’t get t he whol e message , ask t he speaker t o repeat what t hey sai d. .
- 7. 2. Take time to listen : • Don’t put l i mi t at i ons on your l i st eni ng t i me. 3. Listen between the lines : • Don’t j ust l i st en what i s bei ng sai d. • Try t o underst and t he at t i t udes , needs , mot i ves of t he words.
- 8. 4. Give your full attention : Noddi ng or i nt erj ect i ng occasi onal l y t o cl ari f y t he poi nt s . 5. Listen for ideas: A good l i st ener makes an ef f ort t o underst and what t he f act s add up t o.
- 9. 6. Restate the message : When you are sure t hat speaker has f i ni shed , rest at e t he mai n poi nt s. I t al so gi ves t he speaker assurance t hat t he message has been recei ved.
- 10. 7. Don’t monopolize : Resi st t he urge t o f eel t hat you know everyt hi ng about a si t uat i on. Be open t o new i deas & al l ow t he speaker t o have hi s or her say.