Fair Trade USA works to promote ethical business practices and connects consumers with international goods producers. However, they have a lean organization with just one employee, Stephen Wilde, handling all their IT needs. Stephen faces challenges in quickly solving a constant stream of technology issues while learning new skills. Experts Exchange provides Stephen access to millions of solutions, expert advice, and learning resources to efficiently resolve problems that would otherwise take him weeks to solve, allowing him to single-handedly support Fair Trade USA's global IT operations.