Utilities companies are increasingly adopting mobile solutions to improve productivity, reduce costs, and streamline operations. Mobile technology allows work to be completed more efficiently in the field and facilitates the exchange of information between the office and field workers. Some key benefits of mobile technology include increased worker productivity, reduced costs through process improvements and inventory management, and improved decision-making through better access to up-to-date information. Utilities must select mobile solutions that are usable, integrated with their existing systems, and address their specific business needs to fully realize these benefits.
Predictive maintenance helps diagnose the condition of an asset to estimate when maintenance should be performed. It is considered to be one of the driving forces for improving productivity.
Predictive maintenance - How it works and why you need itVROC
Discover how Predictive Maintenance powered by AI works and its benefits of Predictive Analytics to discover Root Cause and Time to Failure to improve operations, productivity and profits. https://vroc.ai/About-Us/Articles-Insights/How-Predictive-Maintenance-is-driving-Industry-4-0
Ecolibrium Energy provides predictive maintenance system. Predictive maintenance technologies and sensors help in smoother functionality. Visit us for more info on predictive maintenance software.
The Predictive Maintenance solution accelerator is an end-to-end solution for a business scenario that predicts the point at which a failure is likely to occur. Use this solution accelerator proactively to optimize maintenance and to create automatic alerts and actions for remote diagnostics, maintenance requests, and other workflows. The solution combines key Azure IoT services like IoT Hub and Stream analytic.
Future of IIoT Predictive Maintenance StudyPresenso
What is the future of IIoT Predictive Maintenance? Emory University and Presenso partner for this study of Operations and Maintenance professionals to get their perspective on this new solution.
Predictive Maintenance vs Preventive MaintenanceMobility Work
Whether your business is small, medium or large, effective equipment maintenance is crucial. The CMMS market is flooded with solutions promising cost and time savings but also demanding a solid investment. Every maintenance professional will tell you that predictive and preventive maintenance are absolutely worth it and of highest importance for asset management.
But how to choose the right maintenance strategy for your equipment according to your budget?
This presentation introduces the concept of Machine Learning and then discusses how Machine Learning is being used in the Predictive Maintenance domain.
Predictive maintenance helps diagnose the condition of an asset to estimate when maintenance should be performed. It is considered to be one of the driving forces for improving productivity.
Predictive maintenance - How it works and why you need itVROC
Discover how Predictive Maintenance powered by AI works and its benefits of Predictive Analytics to discover Root Cause and Time to Failure to improve operations, productivity and profits. https://vroc.ai/About-Us/Articles-Insights/How-Predictive-Maintenance-is-driving-Industry-4-0
Ecolibrium Energy provides predictive maintenance system. Predictive maintenance technologies and sensors help in smoother functionality. Visit us for more info on predictive maintenance software.
The Predictive Maintenance solution accelerator is an end-to-end solution for a business scenario that predicts the point at which a failure is likely to occur. Use this solution accelerator proactively to optimize maintenance and to create automatic alerts and actions for remote diagnostics, maintenance requests, and other workflows. The solution combines key Azure IoT services like IoT Hub and Stream analytic.
Future of IIoT Predictive Maintenance StudyPresenso
What is the future of IIoT Predictive Maintenance? Emory University and Presenso partner for this study of Operations and Maintenance professionals to get their perspective on this new solution.
Predictive Maintenance vs Preventive MaintenanceMobility Work
Whether your business is small, medium or large, effective equipment maintenance is crucial. The CMMS market is flooded with solutions promising cost and time savings but also demanding a solid investment. Every maintenance professional will tell you that predictive and preventive maintenance are absolutely worth it and of highest importance for asset management.
But how to choose the right maintenance strategy for your equipment according to your budget?
This presentation introduces the concept of Machine Learning and then discusses how Machine Learning is being used in the Predictive Maintenance domain.
A survey by Schneider Electric in the US revealed that predictive maintenance services can lead to 25% reduction in cost. Learn about industrial IoT framework that enables PdM
Faststream’s Predictive maintenance platform uses condition-monitoring equipment to evaluate an asset’s performance in real-time in the manufacturing Industries. Using our Predictive maintenance for industry 4.0 we were able to prevent asset failure of various Factories and Manufacturing Companies. By analyzing production data to identify patterns and predict issues before they happen.
Using our IoT based Predictive Maintenance Solutions the Factory managers and machine operators can carry out scheduled maintenance and regularly repaired machine parts to prevent downtime. Our IoT allows for different assets and systems to connect, work together, share, analyze, and make actionable decisions on the data.
Faststream's Predictive Maintenance on Factory Maintenance helps maintenance managers and manufacturers to predict the likelihood of future failures and determine asset failure factors that could impact elevator operations. By incorporating Faststream Technologies IoT gateway, sensor node, and Microsoft Azure/AWS/Thinkspace Cloud platform, our solution can entitle with data statistics, state monitoring, fault alarming, remote management, maintenance supervision, emergency response advertisement placement, and other features.
Have you navigated your predictive maintenance maturity level?
Navigating the maturity level of your predictive maintenance model could help you identify the new requirements of your business to utilize the data more effectively. Check out the post to explore more about predictive maintenance maturity level and how you can improve on the levels to increase your operational effectiveness.
Electrical Maintenance for Engineers and TechniciansLiving Online
We have taken all the latest techniques and know-how relating to electrical maintenance and distilled this hard-hitting workshop so that you can update yourself in this fast-moving and powerful area. This workshop will also update you with the latest information on the maintenance and installation aspects of cables, substations and switchgear, transformers, circuit breakers and motors. You will become familiar with the latest techniques in safety operations of the above-mentioned electrical equipment.
The section on Electrical Preventive Maintenance (EPM) within the program cover the key aspects of EPM and its benefits. The electrical drawing and schematics area discusses the various types of drawings logic diagrams, ladder diagrams, cabling and wiring diagrams etc.
Safety is a very important aspect of electrical maintenance and equipment needs to be inspected and maintained according to the relevant international regulations. In this workshop the basic concepts related to safety rules and hazards are covered in detail with a separate section on inspection procedures.
Special focus has been given to the maintenance and asset management of switchgear.We also look at the testing procedures for major electrical equipment. A separate section is dedicated to covering special aspects of the installation of large power transformers and fire protection measures taken while installing them. A section on troubleshooting of transformers is also included.
This course also covers the new approaches of fault finding, maintenance, testing and troubleshooting of electric motors. As well as a section on installation and fault detection for cables.
Grounding techniques, types of faults and their effects, effects of inadequate grounding and inspection, concepts of SCADA, testing and maintenance of SCADA are covered in detail. We have also focused on issues with power quality, the role of the UPS in maintaining power quality, installation and maintenance of UPS, types of relays and relay maintenance.
WHO SHOULD ATTEND?
Consulting engineers
Design engineers
Designers
Electrical engineers
Electronic technicians
Instrumentation and control engineers/technicians
Plant managers
Process control engineers
System engineers
System integrators
Test engineers
MORE INFORMATION: http://www.idc-online.com/content/electrical-maintenance-engineers-and-technicians-25
Why you should conduct electrical preventive maintenanceHeather Jarmusz
MKD Electric walks you through why you should conduct regular electrical preventive maintenance. Learn about the risk and benefits of staying NFPA 70E compliant.
Contact us today to start your electrical maintenance program: info@mkdelectric.com | 847-608-8244 | mkdelectric.com
Why predictive maintenance should be a combined effortWouter Verbeek
Predictive maintenance is an extremely promising maintenance strategy, but implementation often turns out to be way more complicated than expected. A lot of attempts to implement predictive maintenance strand at the same departments as where they were initiated. The key towards successful implementation of predictive maintenance is to combine the knowledge of all departments in making decisions. In this presentation we start by explaining, based on the subject of sensor selection, why involving your entire organization is so important. Afterwards we give advice on how to implement predictive maintenance, give examples based on the Strukton Worksphere case and discuss how to get your entire organization on board.
Preventive Maintenance Strategies for Power Distribution Systems- Charles AlvisSchneider Electric
As presented at AIST 2014, A comprehensive, routine preventive maintenance and testing program is the way to ensure your facility's electrical equipment and components operate properly and for as long as possible. "Preventive Maintenance Strategies for Power Distribution Systems" will present how to implement an effective program at your facility. The presentation will also show you how regularly scheduled preventive maintenance can improve operational safety and energy efficiency within your organization.
International competition, shorter product life cycles and faster technological leaps forward – these are only a few of the challenges the production of a company is facing in the 21st century. In order to survive in an environment like this, resource-efficient and secure planning of production processes are necessary to guarantee a consistent and high quality output. Unforeseeable machine failures as well as performance drops or deterioration in quality because of defective system components can lead to shortness of supplies which will eventually weaken the market position of the entire organization.
To meet these requirements organizations are increasingly focusing on the improvement of maintenance, repair and operations of their machinery. In the previous years, the industry shifted their focus away from only reactive repair mechanisms towards the predictive coordination of machine maintenance.
Predictive Maintenance falls under the category of the future of maintenance developments. Originally developed in the course of the “Industrie 4.0” high-tech strategy of the German government, today Predictive Maintenance represents the informatization of production processes - intelligent IT-based production systems on the path towards a Smart Factory. Through the generation and analysis of different machine data, the predictive power of the state of industrial plants is not only enhanced, but also provides the basis for an improved planning certainty as well as the efficient planning of repair and maintenance work.
Devising an ideal building maintenance strateg1 https://clevair.io/Clevair
We keep living and work facilities streamlined, comfortable and maximum-productive by integrating, maintaining and installing top quality building management systems (BMS). Our BMS solutions improve the performance of building systems, increase energy efficiency while reducing maintenance costs.
https://clevair.io/blog/devising-an-ideal-building-maintenance-strategy-predictive-maintenance-vs-reactive-maintenance/
The evolution of machine learning and IoT have made it possible for manufacturers to build more effective applications for predictive maintenance than ever before. Despite the huge potential that machine learning offers for predictive maintenance, it's challenging to build solutions that can handle the speed of IoT data streams and the massively large datasets required to train models that can forecast rare events like mechanical failures. Solving these challenges requires knowledge about state-of-the-art dataware, such as MapR, and cluster computing frameworks, such as Spark, which give developers foundational APIs for consuming and transforming data into feature tables useful for machine learning.
One of the major challenges for Gas Turbine users is to ensure high level of engine availability and reliability, and efficient operation during their complete life-cycle. For this purpose, Various maintenance approaches have been introduced over the years for the gas turbine maintenance: Breakdown Maintenance or Run to Failure, Preventive Maintenance or Scheduled Maintenance and Condition-Based Maintenance (CBM). Here the focus is on CBM or predictive maintenance.
Beyond Predictive and Preventive MaintenanceHarshad Shah
Did you know you could save up to 18% with a Predictive Maintenance Management Strategy?
Predictive and Preventive Maintenance is a well-known term and most know what it entails but have you looked past the strategy checklist? Here is for a more in-depth look beyond Predictive and Preventive Maintenance.
This presentation describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.
Markntel Global Predictive Maintenance Market Analysis, 2020ShivaKumar1833
The predictive maintenance market is proliferating on account of the rise in the industrial sector due to the need for reducing maintenance costs, unexpected failures and downtimes. Moreover, the increasing investments by the companies in predictive maintenance to increase operational efficiency is contributing to the demand for predictive maintenance solutions. in the industrial and manufacturing sectors. For more detail visit us at marknteladvisors.com or call us at +1 (613) 707-5086
BA Summit 2014 Predictive maintenance: Met big data het lek dichtenDaniel Westzaan
Predictive maintenance is een van de big-datatoepassingen met enorme potentie. Voor Vitens, het grootste waterbedrijf van Nederland met meer dan 5,5 miljoen klanten, toonden CGI en IBM in een proof of value aan dat sneller en nauwkeuriger lekken lokaliseren in potentie miljoenen kan besparen.
De primaire taak van Vitens is ervoor zorgen dat klanten te allen tijde kunnen beschikken over topkwaliteit drinkwater. Met een netwerk van meer dan 49.000 km relatief oude pijpleiding, is het kostenefficiënt onderhouden van het netwerk een voortdurende uitdaging. Veelal wordt gekozen voor preventief onderhoud waardoor pijpleiding vaak eerder wordt vervangen dan strikt nodig is. Desondanks treden er regelmatig lekken op met soms grote schade en bedreiging van de leveringszekerheid.
Het lokaliseren van lekken gebeurt handmatig, wat veel tijd en geld kost omdat het zoekgebied vaak kan oplopen tot tientallen kilometers. Vitens vroeg CGI en IBM om met behulp van een big-datatoepassing een methode te ontwikkelen voor het lokaliseren van lekken. In een proof of value werd historische data geanalyseerd waarbij de helft van de geanalyseerde lekken tot op 2,5 km nauwkeurig kon worden gelokaliseerd.
Door sneller lekken te lokaliseren of zelfs te voorspellen, kan Vitens niet alleen direct besparen op inzet van medewerkers voor lokalisatie en bezetting van het callcenter. Het maakt het ook mogelijk om de effectieve levensduur van pijpleidingen te verlengen of, bij minder kritische delen van het netwerk, zelfs te kiezen voor de maximale levensduur waarbij pas leiding pas wordt vervangen bij het daadwerkelijk optreden van lekken.
How Service-Oriented Drive Deployments improve VSD Driveline UptimeSchneider Electric
Variable Speed Drives (VSDs) have proliferated and are now installed in large numbers throughout various industries. However, since these technologies are relatively new, not much thought has been given to the proper integration of these drives, nor have their potential energy savings and business continuity entitlements been fully realized. This paper examines how the intelligence within VSDs can be leveraged to perform predictive maintenance so that plant uptime can improve.
A survey by Schneider Electric in the US revealed that predictive maintenance services can lead to 25% reduction in cost. Learn about industrial IoT framework that enables PdM
Faststream’s Predictive maintenance platform uses condition-monitoring equipment to evaluate an asset’s performance in real-time in the manufacturing Industries. Using our Predictive maintenance for industry 4.0 we were able to prevent asset failure of various Factories and Manufacturing Companies. By analyzing production data to identify patterns and predict issues before they happen.
Using our IoT based Predictive Maintenance Solutions the Factory managers and machine operators can carry out scheduled maintenance and regularly repaired machine parts to prevent downtime. Our IoT allows for different assets and systems to connect, work together, share, analyze, and make actionable decisions on the data.
Faststream's Predictive Maintenance on Factory Maintenance helps maintenance managers and manufacturers to predict the likelihood of future failures and determine asset failure factors that could impact elevator operations. By incorporating Faststream Technologies IoT gateway, sensor node, and Microsoft Azure/AWS/Thinkspace Cloud platform, our solution can entitle with data statistics, state monitoring, fault alarming, remote management, maintenance supervision, emergency response advertisement placement, and other features.
Have you navigated your predictive maintenance maturity level?
Navigating the maturity level of your predictive maintenance model could help you identify the new requirements of your business to utilize the data more effectively. Check out the post to explore more about predictive maintenance maturity level and how you can improve on the levels to increase your operational effectiveness.
Electrical Maintenance for Engineers and TechniciansLiving Online
We have taken all the latest techniques and know-how relating to electrical maintenance and distilled this hard-hitting workshop so that you can update yourself in this fast-moving and powerful area. This workshop will also update you with the latest information on the maintenance and installation aspects of cables, substations and switchgear, transformers, circuit breakers and motors. You will become familiar with the latest techniques in safety operations of the above-mentioned electrical equipment.
The section on Electrical Preventive Maintenance (EPM) within the program cover the key aspects of EPM and its benefits. The electrical drawing and schematics area discusses the various types of drawings logic diagrams, ladder diagrams, cabling and wiring diagrams etc.
Safety is a very important aspect of electrical maintenance and equipment needs to be inspected and maintained according to the relevant international regulations. In this workshop the basic concepts related to safety rules and hazards are covered in detail with a separate section on inspection procedures.
Special focus has been given to the maintenance and asset management of switchgear.We also look at the testing procedures for major electrical equipment. A separate section is dedicated to covering special aspects of the installation of large power transformers and fire protection measures taken while installing them. A section on troubleshooting of transformers is also included.
This course also covers the new approaches of fault finding, maintenance, testing and troubleshooting of electric motors. As well as a section on installation and fault detection for cables.
Grounding techniques, types of faults and their effects, effects of inadequate grounding and inspection, concepts of SCADA, testing and maintenance of SCADA are covered in detail. We have also focused on issues with power quality, the role of the UPS in maintaining power quality, installation and maintenance of UPS, types of relays and relay maintenance.
WHO SHOULD ATTEND?
Consulting engineers
Design engineers
Designers
Electrical engineers
Electronic technicians
Instrumentation and control engineers/technicians
Plant managers
Process control engineers
System engineers
System integrators
Test engineers
MORE INFORMATION: http://www.idc-online.com/content/electrical-maintenance-engineers-and-technicians-25
Why you should conduct electrical preventive maintenanceHeather Jarmusz
MKD Electric walks you through why you should conduct regular electrical preventive maintenance. Learn about the risk and benefits of staying NFPA 70E compliant.
Contact us today to start your electrical maintenance program: info@mkdelectric.com | 847-608-8244 | mkdelectric.com
Why predictive maintenance should be a combined effortWouter Verbeek
Predictive maintenance is an extremely promising maintenance strategy, but implementation often turns out to be way more complicated than expected. A lot of attempts to implement predictive maintenance strand at the same departments as where they were initiated. The key towards successful implementation of predictive maintenance is to combine the knowledge of all departments in making decisions. In this presentation we start by explaining, based on the subject of sensor selection, why involving your entire organization is so important. Afterwards we give advice on how to implement predictive maintenance, give examples based on the Strukton Worksphere case and discuss how to get your entire organization on board.
Preventive Maintenance Strategies for Power Distribution Systems- Charles AlvisSchneider Electric
As presented at AIST 2014, A comprehensive, routine preventive maintenance and testing program is the way to ensure your facility's electrical equipment and components operate properly and for as long as possible. "Preventive Maintenance Strategies for Power Distribution Systems" will present how to implement an effective program at your facility. The presentation will also show you how regularly scheduled preventive maintenance can improve operational safety and energy efficiency within your organization.
International competition, shorter product life cycles and faster technological leaps forward – these are only a few of the challenges the production of a company is facing in the 21st century. In order to survive in an environment like this, resource-efficient and secure planning of production processes are necessary to guarantee a consistent and high quality output. Unforeseeable machine failures as well as performance drops or deterioration in quality because of defective system components can lead to shortness of supplies which will eventually weaken the market position of the entire organization.
To meet these requirements organizations are increasingly focusing on the improvement of maintenance, repair and operations of their machinery. In the previous years, the industry shifted their focus away from only reactive repair mechanisms towards the predictive coordination of machine maintenance.
Predictive Maintenance falls under the category of the future of maintenance developments. Originally developed in the course of the “Industrie 4.0” high-tech strategy of the German government, today Predictive Maintenance represents the informatization of production processes - intelligent IT-based production systems on the path towards a Smart Factory. Through the generation and analysis of different machine data, the predictive power of the state of industrial plants is not only enhanced, but also provides the basis for an improved planning certainty as well as the efficient planning of repair and maintenance work.
Devising an ideal building maintenance strateg1 https://clevair.io/Clevair
We keep living and work facilities streamlined, comfortable and maximum-productive by integrating, maintaining and installing top quality building management systems (BMS). Our BMS solutions improve the performance of building systems, increase energy efficiency while reducing maintenance costs.
https://clevair.io/blog/devising-an-ideal-building-maintenance-strategy-predictive-maintenance-vs-reactive-maintenance/
The evolution of machine learning and IoT have made it possible for manufacturers to build more effective applications for predictive maintenance than ever before. Despite the huge potential that machine learning offers for predictive maintenance, it's challenging to build solutions that can handle the speed of IoT data streams and the massively large datasets required to train models that can forecast rare events like mechanical failures. Solving these challenges requires knowledge about state-of-the-art dataware, such as MapR, and cluster computing frameworks, such as Spark, which give developers foundational APIs for consuming and transforming data into feature tables useful for machine learning.
One of the major challenges for Gas Turbine users is to ensure high level of engine availability and reliability, and efficient operation during their complete life-cycle. For this purpose, Various maintenance approaches have been introduced over the years for the gas turbine maintenance: Breakdown Maintenance or Run to Failure, Preventive Maintenance or Scheduled Maintenance and Condition-Based Maintenance (CBM). Here the focus is on CBM or predictive maintenance.
Beyond Predictive and Preventive MaintenanceHarshad Shah
Did you know you could save up to 18% with a Predictive Maintenance Management Strategy?
Predictive and Preventive Maintenance is a well-known term and most know what it entails but have you looked past the strategy checklist? Here is for a more in-depth look beyond Predictive and Preventive Maintenance.
This presentation describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.
Markntel Global Predictive Maintenance Market Analysis, 2020ShivaKumar1833
The predictive maintenance market is proliferating on account of the rise in the industrial sector due to the need for reducing maintenance costs, unexpected failures and downtimes. Moreover, the increasing investments by the companies in predictive maintenance to increase operational efficiency is contributing to the demand for predictive maintenance solutions. in the industrial and manufacturing sectors. For more detail visit us at marknteladvisors.com or call us at +1 (613) 707-5086
BA Summit 2014 Predictive maintenance: Met big data het lek dichtenDaniel Westzaan
Predictive maintenance is een van de big-datatoepassingen met enorme potentie. Voor Vitens, het grootste waterbedrijf van Nederland met meer dan 5,5 miljoen klanten, toonden CGI en IBM in een proof of value aan dat sneller en nauwkeuriger lekken lokaliseren in potentie miljoenen kan besparen.
De primaire taak van Vitens is ervoor zorgen dat klanten te allen tijde kunnen beschikken over topkwaliteit drinkwater. Met een netwerk van meer dan 49.000 km relatief oude pijpleiding, is het kostenefficiënt onderhouden van het netwerk een voortdurende uitdaging. Veelal wordt gekozen voor preventief onderhoud waardoor pijpleiding vaak eerder wordt vervangen dan strikt nodig is. Desondanks treden er regelmatig lekken op met soms grote schade en bedreiging van de leveringszekerheid.
Het lokaliseren van lekken gebeurt handmatig, wat veel tijd en geld kost omdat het zoekgebied vaak kan oplopen tot tientallen kilometers. Vitens vroeg CGI en IBM om met behulp van een big-datatoepassing een methode te ontwikkelen voor het lokaliseren van lekken. In een proof of value werd historische data geanalyseerd waarbij de helft van de geanalyseerde lekken tot op 2,5 km nauwkeurig kon worden gelokaliseerd.
Door sneller lekken te lokaliseren of zelfs te voorspellen, kan Vitens niet alleen direct besparen op inzet van medewerkers voor lokalisatie en bezetting van het callcenter. Het maakt het ook mogelijk om de effectieve levensduur van pijpleidingen te verlengen of, bij minder kritische delen van het netwerk, zelfs te kiezen voor de maximale levensduur waarbij pas leiding pas wordt vervangen bij het daadwerkelijk optreden van lekken.
How Service-Oriented Drive Deployments improve VSD Driveline UptimeSchneider Electric
Variable Speed Drives (VSDs) have proliferated and are now installed in large numbers throughout various industries. However, since these technologies are relatively new, not much thought has been given to the proper integration of these drives, nor have their potential energy savings and business continuity entitlements been fully realized. This paper examines how the intelligence within VSDs can be leveraged to perform predictive maintenance so that plant uptime can improve.
5 Game Rules to Win in the Customer Experience ArenaCapgemini
How to play to win in the customer experience arena
Learn how to deliver a personalized customer experience - without crossing the fine line at http://www.capgemini.com/beyond-the-buzz/insights-driven-customer-experience
IoT Solutions for Smart Energy Smart Grid and Smart Utility ApplicationsEurotech
Smart Energy Smart Grid and Smart Infrastructure - Many Applications and Devices
An introduction to Eurotech' s IoT Field-to-Application Building Blocks for the Energy and Utility Industry
Going Mobile Is Smart
Utility companies are quickly adopting mobile technology to drive efficiencies.
This is because mobile solutions present countless opportunities to improve employee workflow, maximize the quality of data in back end systems and cut paperwork from everyday processes.
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Streamline your digital transformation for a future ready venture.LCDF
Streamline your digital transformation for a future ready venture. How the Pandemic How the pandemic impacted DACH Industries the unexpected catalyst for digital Transformation ?
Customer centric digital platform for utilities: Process to valueCapgemini
New digital technologies like smart metering and smart
homes, together with the rise of mobile connectivity and
social media, are playing a major role in transforming
how utilities and customers interact
Communicating Virtualization to Non-IT AudiencesAkweli Parker
Virtualization brings numerous benefits including cost savings, reduced carbon footprint and potentially reduced IT workload. Implementing it successfully requires adaptation that some employees may find challenging. This paper explores those challenges and explains how to cultivate broad-based support for your virtualization project.
Analytics is being used in data centers, buildings, and municipalities to provide streamlined, proactive services. The deeper understanding of daily operations that analytics provides enables companies and governments to address problems that stretch across their systems, and makes it easier for them to simplify infrastructures and reduce costs.
Transforming the Public Sector Affordably in the CloudCapgemini
Case management, provided “as a Service,” is the answer to many current challenges for the public sector.
Political, economic and societal changes mean that public sector organizations must become extremely agile, effective and efficient. This necessitates a new level of flexible,
responsive IT capabilities. Advanced case management, delivered as a managed service, overcomes today’s resource constraints to put these capabilities within reach.
Assets Management in Utilities Industry.pptxGenicAssets
Dive into the World of Asset Management in Utilities! Our PowerPoint presentation explores the profound impacts of asset management on utility companies. Discover how efficient asset management can boost reliability, reduce costs, and drive sustainable operations. Stay tuned for valuable insights!
Iain Morton from Tyco Integrated Security, a solution provider at the marcus evans Distribution Technology & Innovation Summit 2013, provides insight on how the industry can prepare for government standards and compliance.
Interview with: Iain Morton, Vice President Canada, Tyco Integrated Security
COVID-19 heightened chronic challenges within the global healthcare industry. It became a catalyst amid fierce competition and tight regulations for health providers and payers to focus on digital health, cybersecurity, patient data transparency, and a variety of customer-centric and operational enhancements. As a result, we found the 2022 trendline pointing to improvements in access and quality of care.
Healthcare challenges such as optimizing the cost of care while simultaneously enabling personalized interventions and consumer-friendly shoppable services are long-standing − but, historically, the industry has been slow to react.
Read our Top Trends 2022 report to examine the lingering ramifications of the pandemic, responses from medical and insurance organizations, and the worldwide impact of ever-changing regulatory standards and mandates.
A combination of factors − the pandemic, catastrophic weather events, evolving policyholder expectations, and insurers’ drive for operational efficiency and future relevance − are sparking P&C industry changes.
In a post-COVID, new-normal environment, the most strategic insurers are building resilient, crisis-proof enterprises poised to take advantage of emerging and future business opportunities. They are leveraging advanced data analytics and novel technologies to assure agility and achieve positive revenue and customer satisfaction outcomes. Competitive advantage will hinge on accelerated digitalization and faster go-to-market. Therefore, win-win partnerships and embedded services with InsurTechs and other ecosystem players are critical.
Read Capgemini’s Top P&C Insurance Trends 2022 for a glimpse at the tactical and strategic initiatives carriers are undertaking to boost customer-centricity, product agility, intelligent processes, and an open ecosystem to ensure profitable growth and future-readiness.
This analysis provides an overview of the top trends in the commercial banking sector as they shift to technology high gear to boost client efficiency and battle a volatile, uncertain, competitive, and evolving landscape.
First, it was retail banking. Now, advanced technology is shifting to – and disrupting − the commercial banking space. Many commercial banks, known for paperwork, red tape, and branch dependency, were unprepared to support clients during their post-COVID-19 ramp-up. But now, the digital pivot to new mindsets, partnerships, and processes is in overdrive.
As commercial banks grapple with competition from FinTechs, BigTechs, and alternative lenders, their inability
to fulfill SME demands and pandemic after-shocks necessitates transformative process changes and a move
to experiential, sustainable, and inclusive banking models. We expect banks to strive to meet the demands
of corporate clients and SMEs by digitally transforming critical workflows and improving client experience.
Additionally, incremental process improvements in the middle and back-office that leverage intelligent
automation will keep the competition at bay because engaged clients are loyal.
Adopting newer methods to mine data and moving to as-a-Service models will prepare commercial banks
to flexibly respond to newcomers and find ways to co-exist through effective collaboration. The time has come for commercial banks to put transformation on the fast track as lending losses in wallet and market share could spill over to other functions!
How incumbents react and respond to 2022 trends could determine their relevancy and resiliency in the years ahead.
The Covid-19 pandemic necessitated the payments industry undergo a facelift, sparked by novel approaches from new-age players, fostered by industry consolidation, and customers’ demand for end-to-end experience. Crossing the threshold, the industry is entering a new era – Payments 4.X, where payments are embedded and invisible, and an enabling function to provide frictionless customer experience. As customers make a permanent shift to next-gen payment methods, Digital IDs are critical for a seamless payment experience. The B2B payments segment is witnessing rapid digitization. BigTechs, PayTechs, and industry newcomers are ready to jump in with newfangled solutions to help underserved small to medium-sized businesses (SMBs).
As incumbents struggle with profits, new-age firms are forging ahead to take the lead in the Payments 4.X era by riding the success of non-card products and services. The new era demands collaboration, platformification, and firms can unleash full market potential only by embracing API-based business models and open ecosystems. Data prowess and enhanced payment processing capabilities are inevitable to thrive ahead. The clock is ticking for banks and traditional payments firms because the competitive advantage is not guaranteed forever. As industry players seek economies of scale, consolidations loom, and non-banks explore new territories to threaten incumbents’ market share. While all these 2022 trends are at play, central bank digital currency (CBDC) is emerging globally and might open a new chapter in the current payments landscape.
As we slowly move out of the pandemic, financial services firms have learned the criticality of virtual engagement to business resilience. Wealth management firms will need capabilities to cater to new-age clients and deliver new-age services. This report aims to understand and analyze the top trends in the Wealth Management industry this year and beyond.
A year ago, our Top Trends in Wealth Management report emphasized how the pandemic sparked disruption and digital transformation and changing investor attitudes around Environmental, Social, and Corporate Governance (ESG) products. As we begin 2022, many of those trends continue to hold as COVID-19’s wide-reaching effects continue to influence the wealth management industry.
As wealth management (WM) firms supercharge their digital transformation journeys, investments in cybersecurity and human-centered design are becoming critical to building superior digital client experience (CX). Another holdover trend − sustainable investing – is gaining mainstream attention and generating increasingly sophisticated client demands. Data and analytics capabilities will become ever more essential for ESG scoring and personalized customer engagement. As large financial services firms refocus on their wealth management business while new digital players make industry strides, competition is becoming historically intense. Not surprisingly, client experience is the new battleground.
This analysis provides an overview of the top trends in the retail banking sector driven by the competition, digital transformation, and innovation led by retail banks exploring novel ways to create and retain value in evolving landscape.
COVID-19 caught banks off guard and shook legacy mindsets to the core. With 20/20 (2020) hindsight, firms are more aware, digitally resilient, and financially stable as they head into 2022. The trials of the past 18 months forced firms to shore up existing business and consider new models and revenue streams.
Customer-centricity remains at the top of most FS agendas and is a 2022 focal point. Banks will focus on achieving operational excellence as diligently as delivering superior CX. In 2022 and beyond, it will be paramount for FIs to explore and invest in new technologies to remain relevant and resilient.
Banking 4.X will arrive in full force in 2022 with platform-supported firms monetizing diverse ecosystem capabilities and aggressively harvesting data to create experiential customer journeys through intelligent and personalized engagements. The new era will compel future-focused banks to finally abandon legacy infrastructure and collaborate with third-party specialists to solidify their best-fit, long-term roles. Increasingly, open platforms will make banks invisible as banking becomes embedded into customer lifestyles. At the same time, banks will shed asset-heavy models and shift to the cloud for greater agility, speed to market, and faster innovation. The shift will act as a precursor to adopting new technologies on the horizon – 5G and Decentralized Finance.
The recent past was filled will extraordinary lessons for financial institutions. Now is the time to act on those learnings and move forward profitably.
While COVID-19 has sparked the demand for life insurance, it has also exposed the operating model vulnerabilities in distribution, servicing, and customer retention. In a post-COVID, new-normal environment, insurers need to enhance their capabilities around advanced data management and focus on seamless and secure data sharing to provide superior CX and hyper-personalized offerings. Accelerated digitalization and faster go-to-market are vital to remaining competitive, and win-win partnerships with ecosystems are critical in the journey.
Read our Top Life Insurance Trends 2022 to explore the tactical and strategic initiatives carriers undertake to acquire competencies around customer centricity, product agility, intelligent processes, and an open ecosystem to ensure profitable growth and future readiness.
Property & Casualty Insurance Top Trends 2021Capgemini
The Property & Casualty insurance landscape is evolving quickly with the changing risk landscape, entry of new players, and changing customer expectations. The ripple effects of COVID-19 on the P&C insurance industry and natural disasters such as forest fires have adversely impacted insurance firm books.
In this scenario, to ensure growth and future-readiness, the most strategic insurers strive to be ‘Inventive Insurers’ – assuming a customer-centric approach, deploying intelligent processes, practicing business resilience and go-to-market agility, and embracing an open ecosystem.
Read our Property & Casualty Insurance Top Trends 2021 report to explore the strategies insurers are adapting to remain competitive amidst the evolving business landscape and how they can explore new ways to enhance their profitability.
A combination of factors such as demographic changes, evolving consumer preferences, and desire to become operationally efficient were already spurring changes in the life insurance industry. Enter 2020 – the COVID-19 pandemic is having a significant impact on the industry.
At the peak of disruption, the focus was on ensuring business continuity, but new initiatives are cropping up to tackle the challenges as the industry is adapting to the new normal.
Furthermore, COVID-19 has acted as a catalyst, pushing life insurers to prioritize their efforts on improving customer centricity, developing go-to-market agility, making processes intelligent, building business resilience, and embracing the open ecosystem.
Read our Life Insurance Top Trends 2021 report to explore the strategies insurers are adopting to manage the changing market dynamics.
The uncertainty of 2020 is setting the global tone for the immediate future in the financial services industry. So it is no surprise banks are laser-focused on business resilience, emphasizing both financial and operational risks. The need to adapt quickly to new normal conditions through virtual customer engagement is clear.
Customer centricity continues to drive commercial banks’ solution designs. And, the pandemic compelled products that deliver immediate client value ‒ quick digital onboarding, seamless lending, and support for small and medium-sized enterprises (SMEs). The onus is now on banks to go to market more quickly, which requires the implementation of intelligent processes and integrating corporates’ enterprise resource planning (ERP) systems with banking workflows.
To achieve go-to-market agility, banks across the globe are investing in and collaborating with FinTechs. Many of these partnerships are focused on boosting digital lending and providing seamless support to anxious small-business clients in need of assurance.
With newfound impetus for FinTech collaboration, commercial banks have picked up their step on the path toward OpenX. COVID-19 made it evident that survival during turbulence is manageable through collaboration with ecosystem players.
Read our Top Trends in Commercial Banking 2021 report to explore the strategies banks are adapting to transform their businesses from a product-led, siloed model to an experiential and agile plan.
When we published the Top Trends in Wealth Management 2020, little did we foresee the pandemic that would sweep through the world and disrupt life as we knew it. Yet, when we reviewed last year’s trends, we found that many still hold and some have taken on even greater relevance. One such trend is sustainable investing, which had begun to gain prominence as investors became more aware of ESG considerations, and firms rolled out more sustainable investing offerings. Another trend that has accelerated in the post-COVID world is the importance of investing in omnichannel capabilities and technologies such as artificial intelligence (AI) to enhance personalization and advisor effectiveness. The pandemic has driven wealth management firms to accelerate their digital transformation journey, with some immediate focus areas being interactive client communications and digital advisor tools.
There is no denying that time is of the essence. Yes, budgets are tight, but the Open X ecosystem offers wealth management firms opportunities to reimagine their operating models and deliver excellent customer experience cost-effectively.
Top trends in Payments: 2020 highlighted the payments industry’s flux driven by new trends in technology adoption, innovative solutions, and changing consumer behavior. The pandemic has tested the digital mastery of players, who are already grappling with transition. Non-cash transactions are on a robust growth path, accelerated by increased adoption during COVID-19. Regulators are working to instill trust and address non-cash payments risk amid unparalleled growth as players collaborate to quell uncertainty. Regional initiatives, such as the P27 (Nordics real-time payments system) and the EPI (European Payments Initiative), are gaining traction in response to country-level fragmentation and competition.
Investment in emerging technologies is looked upon as an elixir to mitigate fraud, data-driven offerings are being considered for providing value-added propositions, and distributed ledger technology is in focus for digital currency solutions, efficiency enhancement, and cost gains. New players, such as retailers/merchants, are integrating payments into their value chains while technology giants are upscaling their financial services game by weaving offerings around payments as a center stage. Constrained by budgets, firms consider business models such as Platform-as-a-Service (PaaS) to provide cost-effective and superior customer experience.
A combination of factors, including demographic changes, evolving consumer preferences, and regulatory and compliance mandates, were already spurring change in the health insurance industry. Enter 2020 and the COVID-19 pandemic, which is having sweeping implications for the industry.
At the peak of disruption, the focus was on ensuring business continuity, but new initiatives are cropping up to tackle the challenges as the industry adapts to the new normal.
Furthermore, some changes are here to stay, and it will be prudent for the industry players to be resilient to the market shifts by being agile, improving member centricity, making processes intelligent, and embracing the open ecosystem.
Read our Health Insurance Top Trends 2021 report to explore the strategies insurers are adopting to manage the external pressures.
The banking industry’s resilience is being tested as banks navigate through a remarkable 2020 filled with uncertainties. The impact of COVID-19 has been about setting the tone for future operational models. Retail banks have shifted focus towards integrated risk management with a more holistic view of operational risks. Adapting to the new normal, banks have prioritized cost transformation while engaging customers virtually. Incumbents sought to be more responsible within fast-changing environmental conditions and ESG remained a critical focus.
To provide more experiential services, banks are leveraging techniques such as segment-of-one to hyper-personalize offerings while aiming to humanize digital channels for increased engagement. Banks are also revamping middle and back offices, going beyond the front end leveraging intelligent processes. Open X is enabling banks to play on their strengths and use the expertise of ecosystem players. Going forward, banks are poised to become an enhanced one-stop shop by providing consumers value-adding FS and non-FS experiences.
To acquire customers in cost-effective manner, retail banks are tapping value-based propositions ‒ such as POS financing and mortgage refinancing. Further, Banking-as-Service provides incumbents a way to provide their high-value offerings to other players. In preparation for the future, banks will be looking to improve their go-to-market agility by leveraging the benefits of cloud. This analysis outlines the top 10 trends in retail banking for 2021.
Explore how Capgemini’s Connected autonomous planning fine-tunes Consumer Products Company’s operations for manufacturing, transport, procurement, and virtually every other aspect of the supply-value network in a touchless, autonomous way.
Financial services is undergoing a paradigm shift that is forcing incumbent retail banks to rethink growth strategies as they struggle to remain relevant. Growing competition from BigTechs, FinTech firms, and challenger banks has added to the complexity created by increasingly stringent regulatory and compliance requirements. Customers now expect a seamless customer journey and personalized offerings because they have become accustomed to top-notch individualized service from GAFA giants Google, Apple, Facebook, and Amazon. The changing ecosystem offers established banks new, unexplored opportunities and encourages a transition beyond traditional products to meet the exacting requirements of today’s customers. Bank collaboration with FinTech and RegTech partners is becoming commonplace. Incumbents are exploring point-of-sale financing and unsecured consumer lending, while they also boost their digital channel competencies to reach a broader customer base. Banks are beginning to accept open APIs and are working with third-party specialists to create an open shared marketplace. Technological advancements such as AI are fueling efforts to evolve customer onboarding and touchpoint processes. Increasingly, banks are turning to design thinking methodology to understand the customer journey, extract deep insights, and develop a more refined user experience across the customer lifecycle.
Our analysis of the top retail banking trends for 2020 offers a glimpse into the fast-changing banking ecosystem and explores the tools and solutions being used to face new-age challenges.
Aspects of the life insurance industry have remained constant for years – and so have premiums. Traditional savings products have taken a huge hit in terms of attractiveness because low interest-rates prevail. Meanwhile, the risk landscape is shifting, and insurers need to align better with the emerging business environment, manage changing customer preferences, and improve operational efficiencies. Within today’s scenario, industry players are undertaking tactical and strategic shifts in attempts to manage unpredictable market dynamics. Insurers must develop alternative products to breathe new life into policies and leverage emerging technologies (artificial intelligence (AI), analytics, and blockchain) to improve efficiency, agility, flexibility, and customer-centricity.
Read Top Trends in Life Insurance: 2020 for a look at the innovative steps future-focused insurers are considering to meet industry challenges and opportunities.
The health insurance industry is evolving and undergoing significant changes. As the risk landscape shifts, insurers are working to improve operational efficiencies, meet evolving customer preferences, and align better with the changing business environment. Accordingly, payers must adapt and align business models and offerings. An incisive tactical approach is required to accommodate members’ needs and related emerging risks — medical, health, and environmental. Advanced technologies such as artificial intelligence, analytics, automation, and connected devices are enabling insurers to manage these changes proactively, partner with members, and help to prevent risks, all the while continuing to fulfill payer responsibilities.
Read Top Trends in Health Insurance: 2020 to learn which strategies insurers are adopting to navigate and align with today’s challenges.
Similar to other financial services domains, payments is evolving into an open ecosystem. The EU’s Payment Services Directive (PSD2) pioneered open banking by encouraging banks and established payments players to securely open the systems to foster competition, innovation, and more customer choices. In tandem with non-cash transaction growth, regulations are driving banks and payments firms to expand their array of payment methods and channels. Governments are encouraging financial inclusion by also promoting the adoption of non-cash payments. Increasingly, merchants and corporates seek to offer alternative payment systems because of widespread popularity among consumers. Alternative payments also enable merchants to provide real-time and cross-border payments to boost business efficiency.
Banks, payment firms, card firms, BigTechs, FinTechs, and other players are continuously developing new technology to cash in on market changes. However, data breaches and fraud continue to hinder innovation as firms devote countless resources each year to address security issues. Many governments are also designing new regulations to reduce ecosystem threats. All these measures are expected to make the current ecosystem much more secure and simple for players as well as customers.
Top Trends in Payments: 2020 explores and analyzes payments ecosystem initiatives and solutions for this year and beyond
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
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Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
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Smart Grid Operational Services: Utilities Mobile IT Adoption
1. Utilities the way we do it
Smart Grid Operational Services
Utility Mobile IT Adoption
Utility companies have taken great Why? The reasons are many:
strides in employing the latest Continuing deregulation has made the
technology to manage their work forces, utilities industry more price
assets and operations. Many have competitive. The transmission and
invested significantly in enterprise asset distribution infrastructure is aging and
management (EAM) and outage is in some instances well past its
management software, scheduling tools, planned service life. The workforce is
remote meter reading systems and aging as well, and qualified people are
proprietary communication networks. increasingly scarce and more expensive
These tools have delivered marked to hire. Customers are demanding one
improvements in productivity and the hundred percent availability,
quality of many processes, empowering environmental awareness, accurate
utilities to provide a consistent and billing and quick fault resolution.
reliable product. Yet many utility Government and industry compliance
organizations are looking beyond regulations are becoming stricter. All of
improving back office operations and this, and more, is business as usual
seeking other ways to get more done, for utilities management.
collaborate better and further the
efficiency of their day to day activities.
2. To meet these challenges and be and remote office solutions such as
better prepared for the unexpected, wireless e-mail, mainly because they
companies are increasingly adopting were widely available and delivered a
mobile solutions as a way to further clear set of benefits. The second phase is
control costs, improve productivity the adoption of mobile applications
and make better decisions throughout designed specifically for the utilities
their organizations. industry. These can bring exponentially
According to the US This report briefly reviews the state
larger benefits than general use
horizontal tools, and they are
Department of Energy, 70 of mobile adoption among utilities quickly gaining acceptance because
percent of the nation’s and outlines several high return of changes in the external environment.
mobilization areas for managers to
transmission lines and consider. It further discusses criteria First, the utilities industry is facing the
power transformers are now for selection of mobile solutions and dual challenge of aging infrastructure
25 years or older, and 60 provides some leading practices for and aging workforce. Over the past
their implementation within the decade, most investment was directed
percent of circuit breakers utility industry. toward constructing new facilities to
are more than 30 years old. meet demand, rather than to
Why Now?
This makes preventative Electric utilities are enabling or
refurbishing existing equipment.
According to the US Department of
maintenance a top priority deploying mobility mobile because Energy, 70 percent of the nation’s
and creates tight cost of the technology’s two fundamental transmission lines and power
capabilities to:
pressures for asset transformers are now 25 years or older,
Reduce cycle time: Mobile technology and 60 percent of circuit breakers are
management operations. allows such repetitive and/or time more than 30 years old. This makes
consuming activities as inspections, preventative maintenance a top priority
repairs, meter readings and installation and creates tight cost pressures for asset
of equipment to be completed more management operations. By the same
efficiently. This reduction in process token, some industry surveys report
With a paper based cycle time delivers significant benefits in that less than 10 percent of utility
system, a single work order customer satisfaction, cost reduction workers are under the age of 35, and
requires an 11-step process and efficiency. that most utilities will lose an average of
20 percent of their staffs over the next
that involves at least five Facilitate the exchange of information: five years, and some will lose up to 40
employees to print, sort, Mobile technology is extremely percent. This trend exacerbates the need
beneficial to organizations whose data
enter data and perform either resides outside of the enterprise
to get more done with fewer people, cut
costs, transfer knowledge and
the actual work. With or is needed and inaccessible in the standardize processes.
mobile technology, work field. This bilateral flow of information
greatly improves the decision making Secondly, at the infrastructure level, is
orders can be automatically ability of both field employees and the emergence of mobile platforms
scheduled, distributed managers back at the office. that can interface with several
to field employees and back-end systems simultaneously and
As we will discuss later in this report, cost effectively deliver intuitive
closed without a single mobile technology finds many uses in workflow solutions.
paper document. the utility industry, and most of them
belong in the above categories. Third is the improvement of mobile
device technology. Today’s handheld
When we talk about adoption of mobile mobile units are vastly superior to older
technology by utilities, it is important to devices, which lacked in battery power,
note that this process is happening in memory, processing capacity and
two distinct phases. The industry was support for the multiple networks and
rather quick to adopt communi-cations peripherals that employees needed in
2
3. Utilities the way we do it
the field. Current generation ruggedized benefit of the collective intelligence n Better management of spare parts and
devices are truly multipurpose tools that of the world’s leading utility companies tools inventories reduces the
can incorporate location based behind us. This gives us great organization’s costs in handling these
information, bar-coding and RFID, voice confidence in confirming that mobile items and often completely eliminates
applications, signature capture, imaging, technology finds its uses in virtually all excessive shipping charges for
printing and pairing with calibration parts of a utilities provider’s value chain. emergency parts orders
tools in a small, lightweight device that The next several pages of the report n Tightened supply chain capabilities,
has an outdoor readable screen and can will review some of these applications specifically with raw materials
be worn on a belt. as well as benefits that companies forecasting leads to decreased
can realize. operating costs
The fourth factor is the improvement of
n Faster turnarounds by pairing project
mobile application security, which had Benefits of Mobile Technology
previously posed a barrier. Increase worker productivity management software with mobile
Mobile solutions improve worker solutions can save companies millions
Finally, a drastic shift has occurred in productivity by minimizing idle time, of dollars in lost revenue and overtime
how companies use mobile technology. unnecessary travel and redundant data labor costs
Previously, the main use of mobile entry. Consider the following example Streamline operations
applications has been to get the that compares a paper based work Although some benefits of mobile
information “out” into the hands of field order process with one that can be technology can be easily tied to the
personnel. Increasingly, however, achieved with a mobile work organization’s bottom line, many
companies are placing more importance management solution. others contribute to the company’s
on the inward flow of information to competitiveness and long term well
enterprise applications such as ERP, With a paper based system, a single being less directly. The improved flow of
EAM, CIS and SCM. In the ELP work order requires an 11-step process information to and from field employees
industry, rapid incorporation of that involves at least five employees to serves as a key enabler for companies to:
information from the field allows print, sort, enter data and perform the n Improve and accelerate decision
companies to optimize power actual work. With mobile technology,
making by providing employees with
generation, transmission and work orders can be automatically
situational data they need to
distribution through improvements scheduled, distributed to field
confidently make decisions in the
in planning, scheduling, inventory employees and closed without a single
field: Because the data is continuously
management, logistics and other paper document. This cuts out multiple
and consistently updated by the entire
processes. This inward flow of time consuming steps from the process
team, engineers can be confident
information is nearly impossible to and results in better visibility and
that they are making decisions
achieve, with any degree of detail or supervisory control across the board.
based on trustworthy and
reliability, with horizontal solutions,
Reduce costs up-to-date information.
such as wireless e-mail.
Replacing a paper based system n Improve visibility into work status:
Mobilize What? with a mobile work management Without mobile technology, the work
Contrary to what many believe, the solution delivers considerable cost order status and information captured
biggest barrier to mobile adoption isn’t savings. Using mobile technology allows in the field is often collated only at the
the complexity of the mobile technology companies to handle increased work end of the shift when all employees
or tying it to back-end software. volumes without the propor-tionate
return to the office. Extending back-
According to a study by a leading increases in staffing levels.
end systems to mobile devices allows
industry analyst firm, two of the largest For many companies, this can translate managers to have instant knowledge
challenges that companies have to into significant savings in hiring,
overcome are proving the business case and control of the work that is
training and salary for new employees.
and selecting areas to mobilize. While Several other areas benefit from cost being done.
the first challenge is rather apparent, the savings as well: n Improve scheduling: Enabled with real
second is less obvious. Yet it is true that n Eliminating the need for data entry time work status and location
many applications of mobile in the information for employees, inventory
and handling of paperwork can reduce
utility industry are hard to uncover. and equipment, supervisors can make
administrative expenses and allow
companies to retrain administrative vastly better scheduling decisions. The
At Capgemini, with multiple live
staff to perform higher value activities added transparency of operations
deployments in utilities, we have the
Utility Mobile IT Adoption 3
4. The goal behind ensures that travel times are levels to get out to an unfamiliar
implementing sophisticated minimized, that engineers who outage site, at night and under heavy
arrive at job site have the correct rain, and not even know where the
project management, qualifications, and that all necessary assignment is without consulting
outage management and parts and tools are available at the detailed maps in the truck.
GIS systems was to improve job site before work begins. This
Mobile software solutions can give
eliminates employee frustration, saves
decision making across the labor and travel hours and ensures employees improved autonomy and
organization, track more that more work gets done every day. personal control over their work, and
they can streamline the inter-
information and improve Extend asset life
departmental cooperation that makes
Multiple operational improvements
analysis and performance many tasks easier. The results are
created by mobile technology allow
in key areas of the engineers to do a better job at servicing
increased employee morale and
decreased absenteeism and turnover.
business. It only makes critical assets. Improved productivity
and scheduling provides more time for
sense then, to extend Enhance safety and security
preventative maintenance of power Mobile solutions promote employees’
these capabilities to as plants, the transmission network, safety by providing them with the
many employees as substations and the distribution information they need to make
infrastructure. In addition, immediate
possible and to competent decisions in the field. For
access to historical maintenance and example, if a switch was broken and is
remove paper as the repair records allows technicians to being replaced, the entire team benefits
communication medium better isolate current and potential from knowing when it goes back online.
problem areas and perform proper and
between information in Similarly, having full access to
timely service on assets. As a result, first information about the location and
the field and in the time fix rates improve, and the assets’ condition of the plant and equipment
back-end applications. service life is extended. allows linemen to take necessary
precautions upfront.
Increase responsiveness
Bridging the gap between the field and Reduce regulatory fines and
the office greatly affects a company’s improve compliance
ability to react to unexpected events, Compliance and reporting for the US
shortening outage times and allowing Department of Energy, OSHA, and state
engineers to swiftly resolve unforeseen and industry agencies can strain utilities
changes in loads and conditions. companies’ time and resources. In
Bridging the gap Adding mobile components to outage addition to developing and complying
between the field and management, work management and with multiple procedures, companies
scheduling/dispatch systems allows
the office greatly affects system operations to rapidly disseminate
must readily provide in-depth reports
on their operations — facing hefty fines
a company’s ability to large numbers of work orders and for failure to do so. By capturing
react to unexpected events, instructions in response to an outage information at the point of performance
or an emergency.
shortening outage times and uploading it directly to back-end
systems, companies can quickly create
and allowing engineers Improve employee satisfaction
the necessary reports and successfully
When employees have the right tools
to swiftly resolve pass the strictest of audits.
and resources to do their jobs, their
unforeseen changes in satisfaction invariably improves. After Improve customer service
loads and conditions. all, staff engineers and technicians are Mobilizing critical parts of customer
hired for their skills in their crafts, not account management allows utility
for their ability to navigate mazes of companies to be more responsive to
paperwork and intricacies of forms customer needs and create higher levels
and procedures. And it certainly adds of customer satisfaction. For example, if
much to the a standby engineer’s stress a company has a policy of terminating
4
5. Utilities the way we do it
electricity supply to a residence or Usability
business when payment is not received No matter how brilliant the underlying
on time, the payment status should be technology or tangible the business
updated immediately upon receipt to benefits, a mobile solution that is
ensure that the customer can have their difficult to use, slow or cumbersome to
power quickly switched back on. interact with, or prone to errors will
Similarly, a customer may be paying his inevitably fail. Ease of use and seamless
bill in one of the offices when a service operation is paramount to user adoption
representative in the field terminates the and the success of a mobile deployment.
customer’s electrical supply. With Here are some things to keep in mind:
wireless applications, an alert will be n Intuitive workflow: The mobile
automatically issued to the field application should reflect the way that
worker and an unfortunate incident employees work, not the way that the
will be avoided. back-end systems are set up. This
includes arranging fields and forms in
Maximize the Value of
the order of task progression, using
Back-End Systems
branching logic to only display
Finally, extending core back-end
relevant information and breaking up
systems to mobile devices helps
a single form into several screens,
companies get the most out of their
tends to improve usability and shorten
investments in these applications. The
training times. Other usability
goal behind implementing sophis-
improvements, such as providing
ticated project management, outage
several ways to navigate to the needed
management and GIS was to improve
screen, context sensitive information
decision making across the organization,
entry and drop down menus can also
track more information and improve
help reduce process and data entry
analysis and performance in key areas
errors. The primary goals for a
of the business. It only makes sense
mobile solution are to gather better
then, to extend these capabilities to as
information and to be more
many employees as possible and to
productive. The software should be set
remove paper as the communication
up to achieve these objectives.
medium between information in the
n Device selection: Selecting the correct
field and in the back-end applications.
device for the job plays a major role in
Few applications deployed
Selecting the Right Mobile the speed of adoption and the level of
Solution: Leading Practices worker productivity. For example, by utility companies today
Suppose the areas of the business using a palm top (instead of a pistol are self!contained tools that
that should be mobilized have been grip) device in scan intensive
function in isolation on
identified and a strong business case environments, or using a keyboardless
for a mobile deployment can be built. handheld for qualitative observations workers’ devices. Mobile
How does a business select a mobile may significantly reduce productivity solutions are generally
solution that is correct for its needs? and prompt complaints from your
geared at getting data in or
workforce. Selecting a rugged, easy
The following section provides a brief to use multipurpose tool with an out of back-end systems
overview of areas that must be outdoor readable screen, support for and therefore, have to be
addressed to arrive at a solution that a variety of networks, integrated GPS,
will meet demands in the short term integrated into them to
and bar-coding/imaging can greatly
and the years ahead. contribute to ther solution’s usability exchange information.
and aid adoption rates.
n Battery life: It is important to pick a
device/connectivity/workflow
configuration that provides the
Utility Mobile IT Adoption 5
6. necessary duration of uninterrupted Traditional mobile approaches either mobile software. It is important that
usage for employees. Always-on required each individual system to have the chosen vendor support a broad
connectivity and heavy data entry a mobile extension or integrated range of devices in order to make the
quickly deplete the battery, requiring multiple systems before passing the best out of your current hardware
employees to spot charge the device information to the mobile device. Both investments and to provide flexibility
or carry a spare. of these approaches have different but in the future.
n Availability: Good mobile solutions rather significant disadvantages. Having n Support for multiple peripherals:
are not completely dependent on mobile extensions for multiple systems Although it is unlikely that your core
connectivity. Although it is extremely requires separate applications to be business processes will change
beneficial to update information in real deployed and managed on mobile dramatically in the coming years,
time, the behavior of the actual mobile devices, which is expensive and technology has a way of constantly
application should not vary with generally does not allow workers to use uncovering new ways to streamline
network availability. Always-on more than one system at a time. On the existing practices and introduce new
approaches tend to be very sensitive other hand, integrating multiple systems efficiencies. GPS, WiFi, RFID, voice,
to network bandwidth and latency, before sending information to the and high megapixel integrated cameras
and can leave employees waiting for mobile solution can help achieve the are just few examples of technologies
screens to refresh instead of needed functionality, but it creates a that gained wide acceptance in recent
performing work. Robust client-based system that is very inflexible. A minor years and transformed many activities
applications that store all pertinent change in business logic or workflow in the business world. Selecting a
data and business logic on the device can have the domino effect of having to vendor that is quick to integrate such
offer great advantages in this regard. adjust the entire arrangement, most new technology can help companies to
They are always available and perform often by employing expensive on site remain competitive and efficient.
faster in all conditions because all consultants. In contrast, having a n Support for multiple networks: Great
screens and data sets reside on the solution that independently interacts
care should be taken to understand
device, and validation rules and with multiple back-end systems and
when and where employees need
business logic can run locally. automatically aggregates information for
wireless connectivity. A mobile
the user makes the mobile application
solution that supports wireless
adaptable and eliminates vendor lock in.
Solution Architecture and networks allows the user to configure
It also eliminates the time consuming
Integration Capabilities the software to use different
process of rekeying information from
Few applications deployed by utility communication methods depending
one system to another or accessing
companies today are self contained on availability, cost and convenience
multiple systems to coordinate a single
tools that function in isolation on and to add an extra level of reliability
repair trip.
workers’ devices. Mobile solutions are to the solution by allowing the device
generally geared at getting data in or Technology Capabilities to switch to a different connectivity
out of back-end systems and therefore, Another key area to address in method if the primary
have to be integrated into them to deploying a mobile solution is the communications path is broken.
exchange information. depth of functionality and technology Ideally, support for these various
capabilities that the solution requires. networks should be driven by solution
As previously mentioned, the best Over engineering a mobile application intelligence that defines least cost
mobile solutions can instantly integrate may diminish performance and routing or preferred network routing
with multiple systems to provide usability, and can make the mobile
employees with all of the information for flexibility and cost management.
tool difficult and expensive to maintain.
they need as a part of a single n Security: Security measures may be
However, it is important to ensure that
application, and to allow workers a mobile vendor addresses the following available at the enterprise, transport
to simultaneously update several areas to guarantee that a solution is and device levels. Although not all
systems based on information captured flexible and can meet needs in the applications should be equally secure,
in the field. Such solutions can long term: look for a mobile solution that allows
significantly improve productivity one to adjust security measures to
by simplifying information retrieval
n Support for diverse device platforms:
Device platforms and operating accommodate the changes to the
and reduce costs by eliminating
redundant information entry. In effect, systems undergo significant upgrades security profile over time.
a mobile solution can become the every two to three years, often
information hub for back-end systems. becoming incompatible with current
6
7. Utilities the way we do it
n Integration with third party mobile the beginning of the shift, the solution return on investment with a mobile
applications: On device integration should not become sluggish or prone to initiative, ensure that mobile tools are
with other mobile applications is crashing. On the hardware side, it is easy to use, versatile, durable and
important for companies that already critical to understand the rigors of the scalable. Understand that the solution
employ or plan to roll out third party devices’ everyday lives. Notebooks will will evolve over time, both in size and
be dropped and stepped on, handhelds in scope, and it is critical to Sselect a
software, such as GIS mapping
will be left in trucks under damaging solution that can accommodate this.
services. When the client side sun, screen scratching signatures will be Think strategically about mobile as a
architecture is open, the new captured 50 times a day, and moisture part of the overall IT infrastructure,
mobile application can be and dust will be ever present. Although security profile and back-end
configured to exchange information consumer grade devices may be cheaper system environment.
with other mobile software on the to buy at the onset, the overall cost of
device, providing an added measure ownership for ruggedized devices can be Finally, seek advice from mobile
of integration. up to 33 percent lower due to their specialists. Look for comparable
durability and a strong support network. companies that have deployed multiple
solutions to address similar challenges.
Flexibility and Upgradeability Solution Set Time and money will likely be saved in
In addition to technology capabilities, it Consider the mobility strategy in the development, integration and
is important to understand a vendor’s long term. Does it include deploying a deployment by relying on a set of
application development and software single application or potentially industry leading practices and
upgrade methodologies. Some critical mobilizing several areas of the business? knowledge of mobile “gotchas” that can
questions to ask include: If so, vendors must be evaluated on the only come from years of experience.
n Can the solution be configured and
ability to provide ready to deploy
applications for multiple areas in the With years of experience and
maintained on site by trained staff or company’s value chain. Having such unmatched execution expertise
do changes have to be hard coded by solutions dramatically reduces project serving over 750 customers, Capgemini
the vendor? times and saves companies significant assists organizations with mobile
n If changes can be made on site, are resources in application development, workforces who are faced with the
integration and customization. challenges of streamlining workflow
they easy to make? Can they be made
and improving productivity.
in a GUI environment rather than
In Summary
coding in VB, .NET or C++? Capgemini delivers quick realization
Utility companies are quickly adopting
n Can a vendor’ development
s mobile technology to help drive of benefits by offering rapidly
framework be used to inexpensively efficiencies in generation, transmission deployable mobile solutions built
create custom applications or and distribution of electricity. Whether on 100-percent configurable and
a company owns several steps of this reliable mobile architectures.
application modules in the future?
n Do devices need to be brought in from
process or concentrates on a single area,
Capgemini provides the fastest path to
mobile solutions can help to shorten
the field for upgrades, or can updates mobilize enterprise systems. Unlike
core process times and facilitate the flow
be sent over the network? other mobile solution providers,
of information throughout the
Capgemini simplifies enterprise wide
The degree to which a future vendor enterprise. Several high benefit mobility
deployments with a leading strategic
addresses these lifecycle management areas have been outlined in this report,
architecture for one or more mobile
areas can have a significant impact on yet the technology presents virtually
applications while you concentrate
the total cost of ownership (TCO) of limitless opportunities to improve
on business processes. Capgemini
the mobile solutions. employees’ workflow, maximize the
also sets the standard for adapting
quality of data in the back-end
to rapid change and managing the
Durability of a Solution systems and cut paperwork out
risks associated with change.
When choosing a mobile solution, a of everyday processes.
company must carefully consider the
every day demands to its software and It is important, however, to carefully
hardware components. On the software weigh costs against benefits in mobile
side, the system should be highly projects. Remember: if a mobile
scalable and capable of simultaneously solution does not save time or money,
processing multiple transactions. it’s a waste of both. Take a holistic
approach to scoping out the mobile
For example, when the entire workforce project and to selecting a long term
of several thousand engineers signs in at technology partner. To achieve a high
Utility Mobile IT Adoption 7