TeliaSonera and Capgemini are collaborating to implement a cloud-based Salesforce solution to address TeliaSonera's business challenges of separate organizations, processes, and lack of full customer overview. Capgemini will draw on its experience implementing similar solutions for billing, operations, and support systems. The collaboration aims to harmonize processes based on best practices through workshops and agile development. The solution will integrate legacy systems and involve key stakeholders throughout implementation and after go-live to ensure adoption and knowledge transfer.

1. “One small step for man…
One giant leap for TeliaSonera”
Dreamforce @ Capgemini
Michael Løytved

2. Who are we?
TeliaSonera operates in 18 countries
7th biggest Telco operator in the world
Camilla Katkjær Jørgensen Business Development Manager
Working on business development
for B2B
Capgemini operates in 40 countries
Premium global SFDC partner, #1 in Scandinavia
Michael Løytved Heads Capgemini Denmark Cloud
Center of Excellence
Working on Social CRM, Customer
interaction & Cloud vendor
orchestration
Business Consulting
in collaboration with
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3. The Situation …
Fierce and ever changing competition Ever changing customer needs
TeliaSonera
Business
Challenges
& Situation
Separate organizations & processes Lack of full customer overview
Business Consulting
in collaboration with
3

4. The Complication
Business Consulting
in collaboration with
4

5. The Answer
Cloud based – Sales Harmonized
High energy Rapid processes based on
Cloud from SFDC Solution Workshops Best Practice
Right staff – deep
sector insight, SFDC
Agile development, experts and Collaborative team
SCRUM experienced work in all phases
Business Consulting
in collaboration with
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6. Capgemini & TeliaSonera
Denmark
Norway
Lithuania
International Carriers
Long track record from numinous
successful projects on BSS, OSS
etc
Next steps include elements
Truly Collaboration from Capgemini Immediate
• Mobility & Broadband and further developments on
• B2B & B2C the Force.com platform
• Capgemini as a group
Business Consulting
in collaboration with
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7. Your Checklist to Success!
BEFORE DURING AFTER
 Partner up with consultants who can  Construct a communication plan so  Organizational change management
enhance and accelerate the solution that all relevant stakeholders are is essential to endure high user
and your business informed during the different phases adoption
 Secure top management and IT  Secure participation of key resources  Management need to be active in all
buy-in and that they have allocated time phases – especially also after
implementation
 Appoint your change agents and use  Involve future Super Users early.
them throughout the project Also for UAT + training
 Prepare before the WS – alone or in  Ensure effective transfer of
cooperation with your consultants knowledge between the project team
 Use agile development methods
and the organization
 Involve a broad spectra of interested
 Don’t underestimate the time and
parties and experts to the workshops  Application Maintenance and support
complexity in integration to legacy
of SFDC to be done by Who? When?
 Make a Phased and Iterative systems.
And How?
approach
 Be open for new ideas
 Capture new ideas and functionality
 Be ready to and have the authority to requests? By who?, prioritize?,
 Consider a POC and/or Master Data take shift decisions development?
Management analysis prior to
 Have your governance structure in  Partner up with someone who can
implementation.
place orchestrate multiple cloud vendors –
 Don’t spend unnecessary time on not just SFDC and who can enhance
major requirements list and penalty and accelerate the solution and your
contracts business
 Build on trust and that all parties
sincerely wants to succeed.
Business Consulting
in collaboration with 7

8. Don’t ….
Don’t try to solve every business
challenge in one project …
Business Consulting
in collaboration with
8

9. One Company logo
Michael Løytved
Managing Consultant
Capgemini Danmark A/S
Delta Park 40,
DK-2665, Vallensbæk Strand
Mob: +45 5218 9757
michael.loytved@capgemini.com
www.dk.capgemini.com