This document provides an overview of chapter 21 from a business textbook, which discusses managing small business operations. The chapter covers topics like how operations enhance competitiveness, inventory management, quality control, and purchasing policies. It defines key terms and concepts relating to operations management in small businesses. The document is divided into sections that address the operations process, inventory management techniques, quality management strategies, and the role of purchasing.
Small Business Management Chapter 18 PowerPointLeahBusby1
This document provides an overview of global opportunities for small businesses. It discusses how globalization has encouraged more small businesses to expand internationally. Some key points include:
- Small businesses and startups are responsible for about one-third of US exports and many launch with the intent of engaging in cross-border business.
- Global expansion allows businesses to access larger markets, resources, lower costs, and take advantage of location-specific opportunities.
- Common strategies for small businesses to engage globally include exporting, importing, licensing, franchising, strategic alliances, and establishing foreign facilities. Each strategy has advantages and challenges to consider.
- Expanding into international markets requires understanding foreign business environments and adapting operations accordingly.
Small Business Management Chapter 14 PowerPointLeahBusby1
This document discusses building customer relationships through customer relationship management (CRM). It covers defining CRM and its importance for small businesses. Extraordinary customer service, technology tools for CRM, and understanding consumer behavior are also discussed. The significance of customer satisfaction, service, and retention are emphasized. CRM software, databases, and alternative systems are examined as ways to optimize relationships and business outcomes through focused customer strategies.
Small Business Management Chapter 5 PowerPointLeahBusby1
This document provides an overview of key concepts regarding family businesses. It defines what constitutes a family and family business. It describes the complex roles and relationships involved in a family business, including between family members, founders, spouses, in-laws, and non-family employees. It also outlines important management practices for family firms, such as establishing a family council and holding family retreats, to help the business function effectively and smoothly transfer leadership between generations.
Small Business Management Chapter 4 PowerPointLeahBusby1
This document discusses franchising and buying existing businesses. It defines what a franchise is and provides terminology related to franchising. The pros and cons of franchising are examined, including the costs associated with being a franchisee. The document outlines the process for evaluating potential franchise opportunities and existing business purchase opportunities, including investigating the franchise concept and franchisor.
Small Business Management Chapter 6 PowerPointLeahBusby1
This document provides an overview of Chapter 6 from an educational text on business plans. The chapter covers the purpose and key elements of business plans, how to develop an effective business model, and guidance on the preferred content and structure of a business plan. It emphasizes that the business model forms the foundation of any good business plan and discusses how to analyze revenue models, cost structures, resource needs, and risks. It also outlines the main sections that should typically be included in a business plan, such as the opportunity analysis, management team, financing details, and financial projections.
Small Business Management Chapter 3 PowerPointLeahBusby1
This document provides an overview of chapter 3 from a textbook on starting a small business. The chapter discusses developing startup ideas, including different types of ideas and common sources of ideas. It also covers using innovative thinking to generate ideas and analyzing ideas both from an outside-in and inside-out perspective. The chapter describes integrating internal and external analyses using a SWOT analysis and selecting strategies to capture opportunities, including broad-based and focus strategies. The overall chapter aims to guide entrepreneurs through the process of developing, analyzing, and selecting startup business ideas.
Small Business Management Chapter 2 PowerPointLeahBusby1
This document discusses integrity, ethics, and social entrepreneurship in small businesses. It defines integrity as honesty and reliability in doing what is right. Maintaining integrity requires considering how decisions affect stakeholders like customers, employees, and the community. However, small businesses face challenges to integrity like limited resources creating temptation to cut corners. The document suggests building integrity by properly valuing stakeholders, avoiding lies about the business, and contributing to the community. Social entrepreneurship also influences small businesses to have positive social impacts.
Small Business Management Chapter 23 PowerPointLeahBusby1
This document discusses managing risk for businesses. It covers defining business risk, identifying types of pure risk like property, liability and personnel risks. It then describes the risk management process of identifying, evaluating and selecting methods to manage risks through risk control or risk financing. Specific insurance policies for property, casualty, life and health are also summarized. The key aspects of risk management and common insurance coverage for businesses are outlined.
Small Business Management Chapter 18 PowerPointLeahBusby1
This document provides an overview of global opportunities for small businesses. It discusses how globalization has encouraged more small businesses to expand internationally. Some key points include:
- Small businesses and startups are responsible for about one-third of US exports and many launch with the intent of engaging in cross-border business.
- Global expansion allows businesses to access larger markets, resources, lower costs, and take advantage of location-specific opportunities.
- Common strategies for small businesses to engage globally include exporting, importing, licensing, franchising, strategic alliances, and establishing foreign facilities. Each strategy has advantages and challenges to consider.
- Expanding into international markets requires understanding foreign business environments and adapting operations accordingly.
Small Business Management Chapter 14 PowerPointLeahBusby1
This document discusses building customer relationships through customer relationship management (CRM). It covers defining CRM and its importance for small businesses. Extraordinary customer service, technology tools for CRM, and understanding consumer behavior are also discussed. The significance of customer satisfaction, service, and retention are emphasized. CRM software, databases, and alternative systems are examined as ways to optimize relationships and business outcomes through focused customer strategies.
Small Business Management Chapter 5 PowerPointLeahBusby1
This document provides an overview of key concepts regarding family businesses. It defines what constitutes a family and family business. It describes the complex roles and relationships involved in a family business, including between family members, founders, spouses, in-laws, and non-family employees. It also outlines important management practices for family firms, such as establishing a family council and holding family retreats, to help the business function effectively and smoothly transfer leadership between generations.
Small Business Management Chapter 4 PowerPointLeahBusby1
This document discusses franchising and buying existing businesses. It defines what a franchise is and provides terminology related to franchising. The pros and cons of franchising are examined, including the costs associated with being a franchisee. The document outlines the process for evaluating potential franchise opportunities and existing business purchase opportunities, including investigating the franchise concept and franchisor.
Small Business Management Chapter 6 PowerPointLeahBusby1
This document provides an overview of Chapter 6 from an educational text on business plans. The chapter covers the purpose and key elements of business plans, how to develop an effective business model, and guidance on the preferred content and structure of a business plan. It emphasizes that the business model forms the foundation of any good business plan and discusses how to analyze revenue models, cost structures, resource needs, and risks. It also outlines the main sections that should typically be included in a business plan, such as the opportunity analysis, management team, financing details, and financial projections.
Small Business Management Chapter 3 PowerPointLeahBusby1
This document provides an overview of chapter 3 from a textbook on starting a small business. The chapter discusses developing startup ideas, including different types of ideas and common sources of ideas. It also covers using innovative thinking to generate ideas and analyzing ideas both from an outside-in and inside-out perspective. The chapter describes integrating internal and external analyses using a SWOT analysis and selecting strategies to capture opportunities, including broad-based and focus strategies. The overall chapter aims to guide entrepreneurs through the process of developing, analyzing, and selecting startup business ideas.
Small Business Management Chapter 2 PowerPointLeahBusby1
This document discusses integrity, ethics, and social entrepreneurship in small businesses. It defines integrity as honesty and reliability in doing what is right. Maintaining integrity requires considering how decisions affect stakeholders like customers, employees, and the community. However, small businesses face challenges to integrity like limited resources creating temptation to cut corners. The document suggests building integrity by properly valuing stakeholders, avoiding lies about the business, and contributing to the community. Social entrepreneurship also influences small businesses to have positive social impacts.
Small Business Management Chapter 23 PowerPointLeahBusby1
This document discusses managing risk for businesses. It covers defining business risk, identifying types of pure risk like property, liability and personnel risks. It then describes the risk management process of identifying, evaluating and selecting methods to manage risks through risk control or risk financing. Specific insurance policies for property, casualty, life and health are also summarized. The key aspects of risk management and common insurance coverage for businesses are outlined.
The document discusses the history and structure of the Internet and World Wide Web. It describes how the Internet originated from ARPANET in the 1960s for military communication purposes. Over time, more networks were added and interconnected to form today's global Internet, which uses packet switching to transmit data over varied pathways. The World Wide Web is a subset of Internet resources that uses HTML and URLs to provide easy-to-use interfaces for accessing information. Routing computers and algorithms help direct data packets between networks that make up the Internet infrastructure.
This document provides an overview of key marketing concepts including the 4Ps (product, price, place, promotion), segmentation, targeting, and positioning (STP), and consumer behavior. It defines marketing and discusses the evolution of marketing concepts. It also explains the marketing mix framework including the 4Ps and 7Ps, how to develop product, price, place, and promotion strategies, approaches to segmentation, targeting and positioning in the market, and an overview of consumer decision making processes and factors that influence consumer behavior.
Small Business Management Chapter 1 PowerPointLeahBusby1
This document provides an overview of key concepts from Chapter 1 of an entrepreneurship textbook. It discusses the importance of small businesses and entrepreneurship in the economy. Small businesses are defined as having fewer than 500 employees and account for over 99% of all businesses. The chapter distinguishes between small businesses and entrepreneurship, describing entrepreneurs as willing to create value while assuming risks and rewards. It explores various motivations for becoming an entrepreneur like personal fulfillment, independence, and financial rewards. The chapter also examines how small businesses can compete against larger companies through integrity, customer focus, innovation, and niche markets.
Small Business Management Chapter 9 PowerPointLeahBusby1
This chapter discusses factors to consider when determining the location for a new brick-and-mortar business. The five key factors are customer accessibility, business environment conditions, availability of resources, the entrepreneur's personal preferences, and site availability and costs. Additional considerations include designing physical facilities to meet functional needs and equipping the space appropriately. Locating a business in the entrepreneur's home or online also presents advantages and challenges to consider.
Internal marketing is a process that aligns, motivates, and empowers employees at all levels to consistently deliver a satisfying customer experience. It involves training staff on their marketing roles, effective internal communications, and programs to enhance understanding of the organization's marketing orientation. Successful internal marketing programs require motivation, coordination, information sharing, and educating employees.
I prepared this presentation when I was pursuing my MBA (2009-2011). That time It was not a vast subject. We did not expected that Digital Marketing will be very important part of today's Business. But still this presentation covers the basic we need to know about Digital Marketing.
This chapter discusses service distribution and delivery channels. It covers options for delivering services through physical locations or electronic channels. Key topics include the role of intermediaries in distributing services, challenges of large domestic and international markets, and how technology influences service delivery. The chapter compares distributing core versus supplementary services and examines place and time decisions for optimal service access. Overall it provides an overview of physical and electronic distribution strategies for marketing services globally.
The document provides an introduction to electronic commerce, covering its evolution, categories, and early forms. It discusses how electronic commerce began in the US but China has become the leader in online retail sales. It also outlines the main categories of electronic commerce including business-to-consumer, business-to-business, and how businesses use it to improve internal processes. Finally, it discusses early electronic commerce technologies like electronic funds transfers and electronic data interchange between businesses.
The document discusses several key legal issues related to electronic commerce, including jurisdiction, contracts, and intellectual property. It notes that while online businesses are subject to many laws, determining jurisdiction is challenging without geographic boundaries. Specifically, it explores how courts establish subject-matter and personal jurisdiction over online entities, both domestically and internationally, such as through forum selection clauses, long-arm statutes, and treaties between countries.
This document defines unemployment and discusses different types and measures of unemployment. It provides key trends in UK unemployment from 1990 to 2009, showing a long period of falling unemployment until 2008 when it increased sharply due to the recession. Different types of unemployment are outlined, including frictional, seasonal, structural, and cyclical unemployment. The relationship between GDP growth and employment is examined, as well as implications of unemployment for businesses, such as potential responses to low or high unemployment environments.
The document discusses the cultural diversity of entrepreneurship, noting that young people and women are increasingly choosing entrepreneurship. Minority and immigrant entrepreneurs are growing segments as well. Part-time entrepreneurs allow people to test their business ideas without major risk. Many entrepreneurs run home-based businesses which have lower costs. Family businesses involve multiple family members, while copreneneurs are entrepreneurial couples who work together. Corporate castoffs who leave organizations also often become entrepreneurs.
Service can be defined as any act or performance that one party can offer to another that is essentially intangible and does not result in ownership. Services make up a large and growing portion of economic activity worldwide. There are four main categories of services: service industries and companies, services as products, customer service, and derived services. Service marketing faces unique challenges due to the intangible nature of services, inseparability of production and consumption, heterogeneity of services, and perishability. The 7 Ps of service marketing are price, place, product, promotion, physical evidence, process, and people.
Physical evidence in services includes the tangible components that customers interact with during service delivery, such as facilities, equipment, and materials. The environment where the service is delivered is called the "servicescape" and influences customer and employee behaviors. Servicescapes can be designed to facilitate service delivery, differentiate a provider in the market, and impact customer perceptions through qualities like ambience and cleanliness.
A business model defines how a company makes money by delivering value to customers. It outlines the key aspects of the business including its value proposition, target market, distribution channels, customer relationships, resources, activities, and revenue streams. Business models help link innovation and strategy. Common business model types include franchising, recurring revenue, and freemium. Examples are provided of successful business models used by companies like Groupon, Walmart, and Amazon.
This chapter discusses service distribution through physical and electronic channels. It covers options for delivering services like customers visiting sites, providers going to customers, or remote delivery. The chapter also addresses place and time decisions, delivering services online, and the role of intermediaries. Additionally, it discusses challenges of large domestic and international markets and how service characteristics impact entry into foreign markets.
The document discusses online consumer behavior and e-retailing from both the consumer and retail perspectives. It examines key issues like customer profiles, beliefs and experiences that impact online shopping. It also looks at the development of e-retailing and various formats and operational strategies used. The implications for e-retail marketing strategies are also discussed.
The document discusses building a strong service culture in organizations. It defines service culture as promoting behaviors that lead to high customer service. Building a service culture requires sustained efforts over time, including developing people, hiring the right employees, providing support, and ensuring a customer-centric focus. There are also seven gaps in effective service delivery: knowledge, standards, delivery, internal communication, perception, interpretation, and service gaps. Strategies to close these gaps include clarifying employee roles, setting realistic communication promises, and ensuring performance meets standards.
This chapter provides the basics of Electronic Customer Relationship Management and gives a clear idea about the e-CRM. It also gives the knowledge of changing perspective of the e-CRM practices
The document discusses different models of e-business and e-commerce. It describes the four main models as:
1) Business-to-Business (B2B), which involves transactions between businesses, like manufacturers selling to distributors.
2) Business-to-Consumer (B2C), where businesses sell products and services directly to consumers through online stores and catalogs.
3) Consumer-to-Business (C2B), the opposite of B2C where individuals sell products and services to businesses, like freelancers finding projects on platforms.
4) Consumer-to-Consumer (C2C), person-to-person transactions like individuals selling items to each other on auction sites like eBay.
The document discusses responsibility accounting for decentralized operations. It describes responsibility accounting reports for cost centers, profit centers, and investment centers. It also discusses how to treat service department charges when preparing responsibility accounting reports for profit centers. Specifically, it provides examples to illustrate how to allocate service department expenses to profit centers based on each center's usage of the services.
The document discusses the history and structure of the Internet and World Wide Web. It describes how the Internet originated from ARPANET in the 1960s for military communication purposes. Over time, more networks were added and interconnected to form today's global Internet, which uses packet switching to transmit data over varied pathways. The World Wide Web is a subset of Internet resources that uses HTML and URLs to provide easy-to-use interfaces for accessing information. Routing computers and algorithms help direct data packets between networks that make up the Internet infrastructure.
This document provides an overview of key marketing concepts including the 4Ps (product, price, place, promotion), segmentation, targeting, and positioning (STP), and consumer behavior. It defines marketing and discusses the evolution of marketing concepts. It also explains the marketing mix framework including the 4Ps and 7Ps, how to develop product, price, place, and promotion strategies, approaches to segmentation, targeting and positioning in the market, and an overview of consumer decision making processes and factors that influence consumer behavior.
Small Business Management Chapter 1 PowerPointLeahBusby1
This document provides an overview of key concepts from Chapter 1 of an entrepreneurship textbook. It discusses the importance of small businesses and entrepreneurship in the economy. Small businesses are defined as having fewer than 500 employees and account for over 99% of all businesses. The chapter distinguishes between small businesses and entrepreneurship, describing entrepreneurs as willing to create value while assuming risks and rewards. It explores various motivations for becoming an entrepreneur like personal fulfillment, independence, and financial rewards. The chapter also examines how small businesses can compete against larger companies through integrity, customer focus, innovation, and niche markets.
Small Business Management Chapter 9 PowerPointLeahBusby1
This chapter discusses factors to consider when determining the location for a new brick-and-mortar business. The five key factors are customer accessibility, business environment conditions, availability of resources, the entrepreneur's personal preferences, and site availability and costs. Additional considerations include designing physical facilities to meet functional needs and equipping the space appropriately. Locating a business in the entrepreneur's home or online also presents advantages and challenges to consider.
Internal marketing is a process that aligns, motivates, and empowers employees at all levels to consistently deliver a satisfying customer experience. It involves training staff on their marketing roles, effective internal communications, and programs to enhance understanding of the organization's marketing orientation. Successful internal marketing programs require motivation, coordination, information sharing, and educating employees.
I prepared this presentation when I was pursuing my MBA (2009-2011). That time It was not a vast subject. We did not expected that Digital Marketing will be very important part of today's Business. But still this presentation covers the basic we need to know about Digital Marketing.
This chapter discusses service distribution and delivery channels. It covers options for delivering services through physical locations or electronic channels. Key topics include the role of intermediaries in distributing services, challenges of large domestic and international markets, and how technology influences service delivery. The chapter compares distributing core versus supplementary services and examines place and time decisions for optimal service access. Overall it provides an overview of physical and electronic distribution strategies for marketing services globally.
The document provides an introduction to electronic commerce, covering its evolution, categories, and early forms. It discusses how electronic commerce began in the US but China has become the leader in online retail sales. It also outlines the main categories of electronic commerce including business-to-consumer, business-to-business, and how businesses use it to improve internal processes. Finally, it discusses early electronic commerce technologies like electronic funds transfers and electronic data interchange between businesses.
The document discusses several key legal issues related to electronic commerce, including jurisdiction, contracts, and intellectual property. It notes that while online businesses are subject to many laws, determining jurisdiction is challenging without geographic boundaries. Specifically, it explores how courts establish subject-matter and personal jurisdiction over online entities, both domestically and internationally, such as through forum selection clauses, long-arm statutes, and treaties between countries.
This document defines unemployment and discusses different types and measures of unemployment. It provides key trends in UK unemployment from 1990 to 2009, showing a long period of falling unemployment until 2008 when it increased sharply due to the recession. Different types of unemployment are outlined, including frictional, seasonal, structural, and cyclical unemployment. The relationship between GDP growth and employment is examined, as well as implications of unemployment for businesses, such as potential responses to low or high unemployment environments.
The document discusses the cultural diversity of entrepreneurship, noting that young people and women are increasingly choosing entrepreneurship. Minority and immigrant entrepreneurs are growing segments as well. Part-time entrepreneurs allow people to test their business ideas without major risk. Many entrepreneurs run home-based businesses which have lower costs. Family businesses involve multiple family members, while copreneneurs are entrepreneurial couples who work together. Corporate castoffs who leave organizations also often become entrepreneurs.
Service can be defined as any act or performance that one party can offer to another that is essentially intangible and does not result in ownership. Services make up a large and growing portion of economic activity worldwide. There are four main categories of services: service industries and companies, services as products, customer service, and derived services. Service marketing faces unique challenges due to the intangible nature of services, inseparability of production and consumption, heterogeneity of services, and perishability. The 7 Ps of service marketing are price, place, product, promotion, physical evidence, process, and people.
Physical evidence in services includes the tangible components that customers interact with during service delivery, such as facilities, equipment, and materials. The environment where the service is delivered is called the "servicescape" and influences customer and employee behaviors. Servicescapes can be designed to facilitate service delivery, differentiate a provider in the market, and impact customer perceptions through qualities like ambience and cleanliness.
A business model defines how a company makes money by delivering value to customers. It outlines the key aspects of the business including its value proposition, target market, distribution channels, customer relationships, resources, activities, and revenue streams. Business models help link innovation and strategy. Common business model types include franchising, recurring revenue, and freemium. Examples are provided of successful business models used by companies like Groupon, Walmart, and Amazon.
This chapter discusses service distribution through physical and electronic channels. It covers options for delivering services like customers visiting sites, providers going to customers, or remote delivery. The chapter also addresses place and time decisions, delivering services online, and the role of intermediaries. Additionally, it discusses challenges of large domestic and international markets and how service characteristics impact entry into foreign markets.
The document discusses online consumer behavior and e-retailing from both the consumer and retail perspectives. It examines key issues like customer profiles, beliefs and experiences that impact online shopping. It also looks at the development of e-retailing and various formats and operational strategies used. The implications for e-retail marketing strategies are also discussed.
The document discusses building a strong service culture in organizations. It defines service culture as promoting behaviors that lead to high customer service. Building a service culture requires sustained efforts over time, including developing people, hiring the right employees, providing support, and ensuring a customer-centric focus. There are also seven gaps in effective service delivery: knowledge, standards, delivery, internal communication, perception, interpretation, and service gaps. Strategies to close these gaps include clarifying employee roles, setting realistic communication promises, and ensuring performance meets standards.
This chapter provides the basics of Electronic Customer Relationship Management and gives a clear idea about the e-CRM. It also gives the knowledge of changing perspective of the e-CRM practices
The document discusses different models of e-business and e-commerce. It describes the four main models as:
1) Business-to-Business (B2B), which involves transactions between businesses, like manufacturers selling to distributors.
2) Business-to-Consumer (B2C), where businesses sell products and services directly to consumers through online stores and catalogs.
3) Consumer-to-Business (C2B), the opposite of B2C where individuals sell products and services to businesses, like freelancers finding projects on platforms.
4) Consumer-to-Consumer (C2C), person-to-person transactions like individuals selling items to each other on auction sites like eBay.
The document discusses responsibility accounting for decentralized operations. It describes responsibility accounting reports for cost centers, profit centers, and investment centers. It also discusses how to treat service department charges when preparing responsibility accounting reports for profit centers. Specifically, it provides examples to illustrate how to allocate service department expenses to profit centers based on each center's usage of the services.
This document discusses distribution operations and fulfillment planning. It covers the roles and functionality of distribution facilities, including primary functions like accumulation, sortation, allocation and assortment. It also discusses value-adding roles and trade-offs around balancing costs and customer service. The document outlines key considerations for distribution planning like network design, cross-docking strategies, and factors that influence ownership models. Facility size and demand forecasts are addressed as important considerations in the planning process.
Small Business Management Chapter 16 PowerPointLeahBusby1
This document provides an overview of Chapter 16 - Pricing and Credit Decisions from an educational textbook. The chapter covers setting prices based on costs and customer demand, using tools like break-even analysis and markup pricing. It also discusses extending credit to customers and managing the risks and benefits of providing credit. Specific topics covered include elasticity of demand, penetration pricing strategies, factors that influence granting credit, and types of credit available. The overall aim is to help readers understand how to make effective pricing and credit-related decisions for their business.
Uop ops 571 final exam guide new 2017 (score 3030) newshyaminfo06
This document provides the questions and multiple choice answers for the OPS 571 Final Exam from UOP. It includes 30 questions covering topics like group technology, lot sizing models, synchronous manufacturing, statistical process control, utilization, lead time, lean production, preventative maintenance, learning curves, operations consulting processes, transportation modes, inventory models, throughput, projects, forecasts, cycle time, layouts and aggregate operations planning. It provides the full questions and answers to help students study and prepare for the final exam.
Uop ops 571 final exam guide new 2017 (score 3030) newNoahliamwilliam
This document provides the questions and multiple choice answers for the OPS 571 Final Exam from UOP. It includes 30 questions covering topics like group technology, lot sizing models, synchronous manufacturing, statistical process control, utilization, lead time, lean production, preventative maintenance, learning curves, operations consulting processes, transportation modes, inventory models, throughput, projects vs functional layouts, and aggregate operations planning. The document provides a full practice exam guide for students to prepare for the OPS 571 final.
Uop ops 571 final exam guide new 2017 (score 3030) neweshwaryyyy
This document provides the questions and multiple choice answers for the OPS 571 Final Exam from UOP. It includes 30 questions covering topics like group technology, lot sizing models, synchronous manufacturing, statistical process control, utilization, lead time, lean production, preventative maintenance, learning curves, operations consulting processes, transportation modes, inventory models, throughput, projects vs functional layouts, and aggregate operations planning. The document provides a full practice exam guide for students to prepare for the OPS 571 final.
Small Business Management Chapter 15 PowerPointLeahBusby1
This document discusses product development and supply chain management. It covers challenges of business growth, the role of innovation, product life cycles, and new product development processes. Key points include: small businesses produce many innovations but success is rare; innovation allows competitive advantages but risks failure; the product life cycle has introduction, growth, maturity, and decline stages; and new product development involves idea generation, analysis, product creation, and testing. Managing these factors is important for business survival and growth.
This document discusses key concepts in operations and supply chain strategy. It covers why logistics activities should be integrated, and provides examples from FedEx. It also discusses strategies for matching production to demand, including chase and level strategies. Finally, it discusses the importance of a triple bottom line approach that considers social, economic and environmental impacts, and defines key related terms like sustainability, stakeholders and shareholders.
This chapter discusses managing human resources, including recruiting personnel, evaluating job applicants, training and developing employees, compensation plans, and legal protections. It covers the importance of recruitment and sources for finding applicants. It describes the steps in evaluating applicants, which include using application forms, interviewing, checking references, testing, and requiring physical exams. It also discusses job descriptions, diversity in the workforce, and types of compensation plans.
Small Business Management Chapter 20 Busby LSCOLeahBusby1
The document discusses managing human resources in a chapter about recruiting, training, and developing employees. It covers the importance of recruitment and finding qualified applicants, evaluating applicants through application forms, interviews, references, testing, and physicals. It also discusses training and developing employees through orientation, basic training, and management development. The overall goal is to hire and develop capable employees to help the company achieve its strategic objectives.
Small Business Management Chapter 22 PowerPointLeahBusby1
This document discusses managing working capital and cash flows for small businesses. It defines key terms like working capital, the working capital cycle, accounts receivable, inventory, and cash conversion period. The document uses examples to illustrate how these concepts impact a company's balance sheet and cash flows over time. Effective working capital management is important for small businesses to meet operating needs and avoid cash flow problems.
Small Business Management Chapter 10 Busby PowerPointLeahBusby1
This document provides an overview of understanding a firm's financial statements. It discusses the purpose and content of the income statement, balance sheet, and statement of cash flows. The income statement shows a firm's profits/losses over a period of time. The balance sheet presents a snapshot of a firm's assets, liabilities, and owners' equity at a point in time. The statement of cash flows reports a firm's sources and uses of cash. Sample financial statements for a company called JM Dalton, Inc. are presented to illustrate these concepts. Analyzing all three statements together provides important information about a firm's financial performance and position.
Small Business Management Chapter 20 PowerPointLeahBusby1
The document discusses managing human resources in a chapter about recruiting, training, and developing employees. It covers the importance of recruitment and finding qualified applicants, evaluating applicants through application forms, interviews, references, testing, and physicals. It also discusses training and developing employees through orientation, basic training, and management development. The overall goal is to transform new recruits into effective employees through the human resources process.
Small Business Management Chapter 19 PowerPointLeahBusby1
This document discusses professional management in small businesses. It covers key topics such as leadership roles, the management process, and managerial tasks of entrepreneurs. As a business grows, its organizational structure and management must adapt. Founders often struggle to transition from hands-on roles to professional management. Effective planning, organizational structures, delegation, and communication are important for professional management as a small business scales.
Small Business Management Chapter 17 PowerPointLeahBusby1
This chapter discusses promotional planning for small businesses. It covers determining an appropriate promotional budget through methods like allocating a percentage of sales or matching competitor spending. The chapter also addresses how the internet and social media are changing promotion, with over half the world's population now online. It emphasizes the importance of small businesses establishing an online presence through a user-friendly website in order to connect with customers and compete with other companies.
Small Business Management Chapter 13 PowerPointLeahBusby1
This document discusses planning for harvesting (exiting) a business. It covers the importance of having a harvest plan, methods for harvesting like selling the firm, distributing cash flows, initial public offerings, and private equity recapitalizations. When selling a firm, it's important to consider valuation and payment methods. An effective harvest plan should anticipate the harvest years in advance, expect emotional and cultural conflicts, get good advice, understand personal motivations, and consider plans after exiting.
Small Business Management Chapter 12 PowerPointLeahBusby1
This document discusses various sources of financing for small businesses, including:
- Personal savings, friends and family, credit cards are common early sources of equity financing.
- Banks are a primary source of debt financing but are reluctant to finance startups without proven track records. Bank loans come as lines of credit, term loans, or mortgages.
- Business suppliers provide trade credit through accounts payable and may offer equipment loans or leases using the equipment as collateral.
- Other potential sources of financing discussed include private equity investors, crowdfunding, government loan programs, large corporations, and public stock offerings. The document examines factors influencing choices between debt and equity financing.
Small Business Management Chapter 11 PowerPointLeahBusby1
This document summarizes key points about financial forecasting. It discusses how to develop pro forma financial statements to project a firm's profits, assets, financing needs, and cash flows. Specific techniques are covered, like forecasting profitability using an income statement, determining asset requirements as a percentage of sales, and calculating financing needs based on assets and debt ratios. Worked examples are provided to illustrate how to apply these techniques when developing pro forma statements for a sample company. The goal of financial forecasting is accurate planning to ensure a firm has adequate resources and manages growth effectively.
Small Business Management Chapter 10 PowerPointLeahBusby1
This document provides an overview of key financial statements - the income statement, balance sheet, and statement of cash flows. It discusses the purpose and components of each statement. The income statement shows a firm's profits/losses over time. The balance sheet presents assets, liabilities, and equity at a point in time. The statement of cash flows identifies cash inflows and outflows from operating, investing, and financing activities. Examples from a company called JM Dalton, Inc. illustrate how to read each type of statement and calculate cash flows using information from the income statement and balance sheets. Understanding these financial statements is important for evaluating a firm's performance and financial position.
Small Business Management Chapter 8 PowerPointLeahBusby1
This document discusses organizational structures for small businesses, including management teams, legal forms of organization, and strategic alliances. It covers key topics such as the importance of a strong management team with diverse skills and experience; common legal structures like sole proprietorships, partnerships, and corporations; factors to consider when choosing a legal structure; and the uses of strategic alliances and boards of directors. The document provides details on characteristics, advantages, and disadvantages of different organizational approaches for small businesses.
Small Business Management Chapter 7 PowerPointLeahBusby1
This document discusses the marketing plan and marketing research process for small businesses. It outlines the typical components of a marketing plan, including market analysis, competition assessment, and marketing strategy. Marketing strategy covers the 4 P's of product, place, price, and promotion. The document also describes the steps in conducting marketing research, including identifying information needs, searching secondary data sources, collecting primary data through surveys or observations, and interpreting the results. Effective marketing research is important for developing a strong marketing plan tailored to the business.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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