Ruben Trapero (TUDA) @ SLA-Ready Workshop in Madrid, Spain (15 November 2016, Madrid, Spain)
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
Presentation held by Ruben Trapero (TUDA) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Ruben Trapero (TUDA) @ SLA-Ready Workshop during Cloud Forward 2016 (19 October 2016, Madrid, Spain).
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/itil-service-level-agreement-template-277
This document is an ITIL V3 based Service Level Agreement Template.
A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the Services being provided, the committed Service Level Targets, and the responsibilities of both IT Service Provider and Customer. It is the 'contract' between both parties and as such it must be signed by both, and then be subject to formal Change Control.
Typical contents: Service Description, Availability, Pricing, KPI's, Reporting, Review Meeting Frequency, Escalation Procedures, Key Stakeholder Contact Details, etc.
Presentation held by Ruben Trapero (TUDA) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Ruben Trapero (TUDA) @ SLA-Ready Workshop during Cloud Forward 2016 (19 October 2016, Madrid, Spain).
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/itil-service-level-agreement-template-277
This document is an ITIL V3 based Service Level Agreement Template.
A Service Level Agreement is an agreement between an IT Service Provider and a Customer. It describes the Services being provided, the committed Service Level Targets, and the responsibilities of both IT Service Provider and Customer. It is the 'contract' between both parties and as such it must be signed by both, and then be subject to formal Change Control.
Typical contents: Service Description, Availability, Pricing, KPI's, Reporting, Review Meeting Frequency, Escalation Procedures, Key Stakeholder Contact Details, etc.
How 2 RFQ - Managing the Request for Quote Process is Fundamental Skill of P...Bill Kohnen
Preparation and Review of Request for Quote
From Simple to Complex Requirements. Every corporate purchase small or large follows essentially the same 20 process steps. CPOs and Vice Presidents of Purchasing have responsibility to put in place the People, Process, Training and Technology that optimizes the RFQ which will result in more value to the organization
In the age of Digital everything, organizations are looking to increase their "speed" and "velocity" which often leads to the integration of more partners rather than less. This presentation delivers an introduction to using the ISACA Publication "Vendor Management: Using COBIT 5" to assist organizations in delivering an effective Vendor solution.
IT managers and people involved in purchase of hardware for your organisation. here is a bit of what you need to know.
and how you could get support from manufacturers when such machines/software break down or need support/ maintenance .
Supply Chain Management, Sourcing Pricing and Procurement Process ,
Presentations By Rajendran Ananda Krishnan, https://www.facebook.com/ialwaysthinkprettythings
Purchasing, Procurement, Vendor, Contract and RFP Process Management with Sha...Optimus BT
Using the Document management, Collaborative and Self service features of SharePoint to implement a turn key procurement management business solution, that will streamline the procurement process, help you comply with regulations, enable you manage contracts, empower self service and participative procurement, aid in informed procurement decisions, in executing an effective procurement strategy and make your procurement function hassle free. Optimus BT is a leader in providing Procurement software and other turnkey solutions using SharePoint.
Presentation held by Daniele Catteddu (CSA) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Software as a Service Using the Web
Created by :-
Bhavadip Gothadiya
(16MCA019)
SaaS Presentation Slide
Cloud Computing
Guided by :- Dr Rajan Datta
Institute of Technology Nirma University - Ahmedabad
AWS Summit Berlin 2013 - Realtech - How to Determine the Economic Value of SA...AWS Germany
How can my SAP landscape be optimized safely with distributed computing so that I can meet my business needs, reduce costs, and increase value? How can I formulate hard metrics that construct a SAP optimization strategy and roadmap custom fit to my organization?.
Speaker: Chris Kohlsdorf, Managing Director, Realtech Consulting GmbH
Bramasol- Leaders in Office of CFO with Deep Finance Process ExpertiseBramasol Inc
Bramasol- Driving Innovation in Finance Transformation
Enabling S/4 HANA Digital Platform
Analytics and Data Visualization
Turning Compliance Into Competitive Advantage
How 2 RFQ - Managing the Request for Quote Process is Fundamental Skill of P...Bill Kohnen
Preparation and Review of Request for Quote
From Simple to Complex Requirements. Every corporate purchase small or large follows essentially the same 20 process steps. CPOs and Vice Presidents of Purchasing have responsibility to put in place the People, Process, Training and Technology that optimizes the RFQ which will result in more value to the organization
In the age of Digital everything, organizations are looking to increase their "speed" and "velocity" which often leads to the integration of more partners rather than less. This presentation delivers an introduction to using the ISACA Publication "Vendor Management: Using COBIT 5" to assist organizations in delivering an effective Vendor solution.
IT managers and people involved in purchase of hardware for your organisation. here is a bit of what you need to know.
and how you could get support from manufacturers when such machines/software break down or need support/ maintenance .
Supply Chain Management, Sourcing Pricing and Procurement Process ,
Presentations By Rajendran Ananda Krishnan, https://www.facebook.com/ialwaysthinkprettythings
Purchasing, Procurement, Vendor, Contract and RFP Process Management with Sha...Optimus BT
Using the Document management, Collaborative and Self service features of SharePoint to implement a turn key procurement management business solution, that will streamline the procurement process, help you comply with regulations, enable you manage contracts, empower self service and participative procurement, aid in informed procurement decisions, in executing an effective procurement strategy and make your procurement function hassle free. Optimus BT is a leader in providing Procurement software and other turnkey solutions using SharePoint.
Presentation held by Daniele Catteddu (CSA) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Software as a Service Using the Web
Created by :-
Bhavadip Gothadiya
(16MCA019)
SaaS Presentation Slide
Cloud Computing
Guided by :- Dr Rajan Datta
Institute of Technology Nirma University - Ahmedabad
AWS Summit Berlin 2013 - Realtech - How to Determine the Economic Value of SA...AWS Germany
How can my SAP landscape be optimized safely with distributed computing so that I can meet my business needs, reduce costs, and increase value? How can I formulate hard metrics that construct a SAP optimization strategy and roadmap custom fit to my organization?.
Speaker: Chris Kohlsdorf, Managing Director, Realtech Consulting GmbH
Bramasol- Leaders in Office of CFO with Deep Finance Process ExpertiseBramasol Inc
Bramasol- Driving Innovation in Finance Transformation
Enabling S/4 HANA Digital Platform
Analytics and Data Visualization
Turning Compliance Into Competitive Advantage
Research Report Future CRM Technology 2010 to 2013Ram Srivastava
Research Report, Future, CRM technology, 2010 to 2013,
Marketing, Sales, Customer Service, Field Service Management, Social CRM
Information Infrastructure Management, Analytics – BI, E-Commerce
Web-oriented architecture of CRM systems, Mobile CRM, iTV
Dynamics Day 2014: Microsoft Dynamics CRM - RoadmapIntergen
A sneak preview of the busy road ahead for Microsoft Dynamics CRM, with eight new releases scheduled for 2014 alone.
Dynamics Day is Australasia's leading event for users of Microsoft Dynamics. For those of you who couldn't make it along to the event, we have made all session content available online.
Babson College CIM Software-as-a-Service PresentationJeffrey Kaplan
Presentation given to a CIO group at Babson College November 21, 2008, examining the rapid growth of the SaaS market and the IT/business implications of the on-demand services market.
Project Management Integration. New Effective Approaches Data2CRM.API
Uncover the problems by offering an automated data movement between your service and CRM. Achieve the set goals and enlarge the profit growth within Project Management Integration.
Presentation held by Freddy Van den Wyngaert (EuroCIO) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Presentation held by Dirk van Rooy (European Commission) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
European Open Science Cloud (EOSC) From vision to actionSLA-Ready Network
Presentation held by Carmela Asero (European Commission) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Presentation held by Andres Steijaert (GÉANT) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Making cloud SLAs readily usable in the EU private sector SLA-Ready Network
Presentation held by Nicholas Ferguson (Trust-IT Services) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Presentation held by Bob Jones (CERN & HNSciCloud) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Cloud Services As An Enabler: the Strategic, Legal & Pragmatic ApproachSLA-Ready Network
Presentation held by Arthur van der Wees (Arthur's Legal) @ SLA-Ready workshop "Are you SLA-Ready? How to understand your cloud Service Level Agreement", on 15 December 2016 in Brussels, Belgium. http://bit.ly/2fVcCG7
Janneke Breeuwsma (Arthur’s Legal) @ SLA-Ready Workshop in Madrid, Spain (15 November 2016).
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
Getting to grips with a Service Level Agreement and how SLA-Ready can helpSLA-Ready Network
Nicholas Ferguson (Trust-IT Services & SLA-Ready) @ SLA-Ready Workshop in Madrid, Spain (15 November 2016)
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
Janneke Breeuwsma (Arthur’s Legal) @ SLA-Ready Workshop in Cluj-Napoca, Romania (3 November 2016)
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
Getting to grips with a Service Level Agreement and how SLA-Ready can helpSLA-Ready Network
Nicholas Ferguson (Trust-IT Services & SLA-Ready) @ SLA-Ready Workshop in Cluj-Napoca, Romania (03 November 2016).
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
Practical tools supporting businesses when adopting cloud servicesSLA-Ready Network
Nicholas Ferguson (Trust-IT Services & SLA-Ready) @ SLA-Ready Workshop in Cluj-Napoca, Romania (03 November 2016).
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
Cloud Services As An Enabler: The Strategic, Legal & Pragmatic ApproachSLA-Ready Network
Janneke Breeuwsma (Arthur’s Legal) @ SLA-Ready Workshop during Cloud Forward 2016 (19 October 2016, Madrid, Spain).
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
NIcholas Ferguson (Trust-IT Services & SLA-Ready) @ SLA-Ready Workshop during Cloud Forward 2016 (19 October 2016, Madrid, Spain).
Be part of our next workshop in Brussels http://bit.ly/2fVcCG7 .
Bob Jones, CERN on PICSE: Procurement of cloud services in EuropeSLA-Ready Network
Using the cloud in research can help accelerate the time to discovery and the time to publish. However, many large
research institutes have to procure the services using specific procedures. The procurement of cloud services is a new
experience for many such institutes. Dr Robert Jones, CERN, talks us through PICSE Wizard, an on-line, easy-to-use web-based services to help public research organisations make more informed decisions when procuring cloud services.
Massimiliano Raks, Naples University on SPECS: Secure provisioning of cloud s...SLA-Ready Network
The cloud is both a risk and an opportunity depending on the service. Despite the opportunities, security is a top concern for a growing number of cloud service customers, and rightfully so. A key challenge is representing security and measuring it in a service level agreement? How can a cloud service provider grant the security level? And how can a cloud service customer automatically enforce it?
Prof. Massimiliano Raks, University of Naples, talks us through Security Service Level Agreement (SecureSLAs), looking at
Security SLA Negotiation, Security SLA (Automatic) Enforcement and Security SLA Continuous Monitoring with the SPECS platform for SecSLAs.
Siani Pearson, HP Labs UK on a Common Vision for Governance, Accountability a...SLA-Ready Network
Siani Pearson, Principal Research Scientist, Security and Manageability Lab, HP UK gives a snapshot talk on a common vision driven by several European projects to increase transparency, standardisation and reinforce trust and security.
Arthur van der Wees, Arthur's Legal on Making Cloud SLAs readily usable in th...SLA-Ready Network
One of the major challenges to wider uptake of cloud services is lack of clarity about customer risks. Arthur van der Wees from Arthur's Legal explains why we need to create comfort and trust in the cloud, with greater standardisation and transparency so organisations can make an informed decision on what services to use, what to expect and what to trust.
The cloud service level agreement is a key interface between the provider and customer but there are complexities all the way through it, from assessing it, to negotiation and contracting, execution and operation to termination and consequences of termination.
Arthur explains the purpose and value of service level objectives and gives insights into the current maturity level of cloud service providers.
How to Build a Diversified Investment Portfolio.pdfTrims Creators
Building a diversified investment portfolio is a fundamental strategy to manage risk and optimize returns. For both novice and experienced investors, diversification offers a pathway to a more stable and resilient financial future. Here’s an in-depth guide on how to create and maintain a well-diversified investment portfolio.
Salma Karina Hayat is Conscious Digital Transformation Leader at Kudos | Empowering SMEs via CRM & Digital Automation | Award-Winning Entrepreneur & Philanthropist | Education & Homelessness Advocate
What You're Going to Learn
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- How to transform your magazine business by fixing the 4 “DON’Ts”...
#1 LEADS Don’t Book
#2 PROSPECTS Don’t Show
#3 PROSPECTS Don’t Buy
#4 CLIENTS Don’t Stay
- How to identify which leak to fix first so you get the biggest bang for your income.
- Get actionable strategies you can use right away to improve your bookings, sales and retention.
When listening about building new Ventures, Marketplaces ideas are something very frequent. On this session we will discuss reasons why you should stay away from it :P , by sharing real stories and misconceptions around them. If you still insist to go for it however, you will at least get an idea of the important and critical strategies to optimize for success like Product, Business Development & Marketing, Operations :)
Reflect Festival Limassol May 2024.
Michael Economou is an Entrepreneur, with Business & Technology foundations and a passion for Innovation. He is working with his team to launch a new venture – Exyde, an AI powered booking platform for Activities & Experiences, aspiring to revolutionize the way we travel and experience the world. Michael has extensive entrepreneurial experience as the co-founder of Ideas2life, AtYourService as well as Foody, an online delivery platform and one of the most prominent ventures in Cyprus’ digital landscape, acquired by Delivery Hero group in 2019. This journey & experience marks a vast expertise in building and scaling marketplaces, enhancing everyday life through technology and making meaningful impact on local communities, which is what Michael and his team are pursuing doing once more with Exyde www.goExyde.com
Best Crypto Marketing Ideas to Lead Your Project to SuccessIntelisync
In this comprehensive slideshow presentation, we delve into the intricacies of crypto marketing, offering invaluable insights and strategies to propel your project to success in the dynamic cryptocurrency landscape. From understanding market trends to building a robust brand identity, engaging with influencers, and analyzing performance metrics, we cover all aspects essential for effective marketing in the crypto space.
Also Intelisync, our cutting-edge service designed to streamline and optimize your marketing efforts, leveraging data-driven insights and innovative strategies to drive growth and visibility for your project.
With a data-driven approach, transparent communication, and a commitment to excellence, InteliSync is your trusted partner for driving meaningful impact in the fast-paced world of Web3. Contact us today to learn more and embark on a journey to crypto marketing mastery!
Ready to elevate your Web3 project to new heights? Contact InteliSync now and unleash the full potential of your crypto venture!
Textile Chemical Brochure - Tradeasia (1).pdfjeffmilton96
Explore Tradeasia’s brochure for eco-friendly textile chemicals. Enhance your textile production with high-quality, sustainable solutions for superior fabric quality.
1. SLA-Ready Common Reference Model
Ruben Trapero
Technical University of Darmstadt
CONETIC
15 November 2016
2. SLAs and the Cloud
Contracts and Service Level Agreements (SLAs) are key
components defining cloud services, but…..
SLAs are the least understood cloud attributes
Complex language and terms of service (technical and legal)
Lack of widely accepted standard frameworks,
vocabularies
Uncertainties as to what is regulated, who is responsible
and which laws actually apply
11/17/2016 SLA-Ready 2
Diminish trust in cloud services and limit its uptake
3. SLA-Ready Common Reference Model (CRM)
CRM is a reference specification for building Cloud
SLAs
Compiles:
Standards & Best practices
Research activities
Analysis of economical, sociological and legal domains
11/17/2016 SLA-Ready 3
5. SLA-Ready CRM hierarchy: elements
General
Freshness
Readability
Support
Credits
Changes
Reporting
SLO &
Metrics
11/17/2016 SLA-Ready 5
SLA URL Findable Choice of Law Roles and
responsibilities
Cloud SLA
Definitions
Revision
date
Update
Frequency
Previous versions and
revisions
SLA Duration
SLA Language Machine-readable format Number of pages
Contact support Contact availability
Service Credit Service credit assignment Max. Service credits
provided
SLA change notifications Unilateral change
Service levels
reporting
Service level
continuous
reporting
Feasibility of
specials and
customizations
General carve-outs
Groups (8) CRM Elements (30)
Specified
SLO
metrics
General
SLOs
Performance Reliability Data
Mgmnt.
Security PDP
6. SLA-Ready CRM: Elements and components of the
SLO & Metrics group
11/17/2016 SLA-Ready GM - Darmstadt 6
7. CRM
Using the CRM
11/17/2016 SLA-Ready 7
Readiness index
Evaluation
techniques
Repository
Comparisons
Ranking
Analysis
Recommendation
8. CRM
Using the CRM
11/17/2016 SLA-Ready 8
Readiness index
Evaluation
techniques
Repository
Comparisons
Ranking
Analysis
Recommendation
9. Recommendation based on the CRM
Problem: SME wants to offer/use cloud
services
What SLA to offer? What elements to include?
Solution: recommendation based on the CRM
Result: Level of importance of every element of the CRM
based on the type of business case
Easy: Requires just a high level description of the business
case
Precise: Technique based on machine learning
11/17/2016 SLA-Ready 9
10. Recommendation methodology
11/17/2016 SLA-Ready 10
Recommender
Use cases studied
High level
description of
a business
case
CRM
Recommendation
A company will provide cloud services to hospitals for genetic testing on its
patients, by combining public and private cloud applications
Red: high importance. Yellow: medium importance. Green: low importance
11. CRM
Using the CRM
11/17/2016 SLA-Ready 11
Readiness index
Evaluation
techniques
Repository
Comparisons
Ranking
Analysis
Recommendation
12. CSP evaluation based on the CRM
Inputs available:
Surveys to CSPs about the adoption of the CRM
Self assessment of CSPs based on the CRM using:
Publicly available information (i.e., Web site)
SLA repositories (i.e., CSA STAR repository)
Assessment technique used:
QHP (Quantitative Hierarchy Process)
Developed in DEEDS (TUDA) for security assessment
Adapted to use the CRM as input
Allows to evaluate at any level of the CRM
11/17/2016 SLA-Ready 12
13. Results of CSP evaluation
11/17/2016 SLA-Ready 13
Evaluation at group level
Evaluation at the SLO & Metrics group
Global score
Cloud Standards Customer Council
Economic: strength of providers, take it or leave it
Sociological: acceptance, requirements from actors from different domains. SLA understandable
Choice of law, and data protection elements
General (GR) Freshness (FR) Readability (RE) Support (SU) Credits (CR) Changes (CH) Reporting (REP) SLO & Metrics (SL)
Specified Metrics (SM), General SLO (GR), Cloud Performance (CP), Service Reliability (SR), Data Management (DM), Security SLO (Sec), Personal Data Protection (PDP)