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Are you SLA-Ready?
The SLA-Ready workshop, held on October 19, 2016, in Madrid, aims to promote the effective use of Service Level Agreements (SLAs) in the EU private sector, enhancing transparency and trust among cloud service customers and providers. Key elements discussed include the development of a common reference model for SLAs, addressing challenges faced by SMEs, and providing tools and resources to support informed decision-making regarding cloud SLAs. The initiative emphasizes the importance of standardization and best practices to foster a reliable cloud environment.
Are you SLA-Ready?
- 1. Are you SLA-Ready? NicholasFerguson Trust-IT Services & SLA-Ready SLA-Ready Workshop | Cloud Forward 2016 19 October 2016 | Madrid, Spain
- 2. What is SLA-Ready? MakingSLAs readily usable in the EU private sector Contribute to creating greater transparency & trust in cloud SLAs Provide a SLA Common Reference Model Educate and empower (prospective) cloud customers Encourage a culture of trust & transparency amongst providers Contribute to standardisation in cloud SLAs. 1/1/2015 – 31/12/2016 Partners SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
- 3. Cloud as an enablerof IoT, BigData and innovation SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
- 4. The times theyare a changin’ Source: Blue Skies Ahead? The State of Cloud Adoption, Intel Security 2016; Cyber Security Breaches Survey, UK Gov 2016 SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 BUT! Is it really so clear cut?
- 5. SMEs need moresupport Complex terminology & legal uncertainty Are my data secure and how are SLOs monitored? How to unsubscribe/change provider? SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 How do we overcome these challenges?
- 6. “You won’t needan IT guy. You’ll need a SLA expert!” Raj Samani - CTO at INTEL Security @SecureCloud2016 Dublin Ireland
- 7. TRANSPARENCY & TRUST IN CLOUD SLAs SLA-Ready Workshop@ Cloud Forward 2016, 19 October 2016
- 8. The SLA CommonReference Model Case studies, state of practice, standards & best practice Technical, Security, Legal, Socio- economic user requirements: 30 essential elements of an SLA were identified and divided into 8 groups 8 Choice of law Roles & responsibilities Update frequency SLA duration SLA Language Machine-readable Contact availability Unilateral change Service credit Security SLOsSLO metrics Personal data SLOs SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 The foundation for support to customers and providers www.sla-ready.eu/common- reference-model
- 9. Help to cloudcustomers Over 20 cloud SLA use cases 9 SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 Use cases mapped & soon to be searchable by: •User type •User maturity •Cloud lifecycle phase •Cloud usage http://www.sla-ready.eu/sla- ready-new-use-cases Helping customers see what others are doing
- 10. Help to cloudcustomers SLA-AID – Online tool 10 30 Questions to navigate your way through cloud SLAs • Questions cover Common Reference Model elements • Helping customers decide on importance for each element • Recommendations reflect good practice for each element • Recommendations ordered by priority for end-user • Customised downloadable report available http://sla-aid.sla-ready.eu/ SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 Leading customers in a step-wise approach to comparing SLAs
- 11. Supporting Cloud ServiceProviders provide transparent and trusted SLAs SLA Self-assessment service CSP SLA questionnaire based on Reference Model Repository of assessed SLAs SLA-Readiness Index ranks SLA on transparency Sustained beyond SLA- Ready through the CSA Star Watch 11 SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016 Encouraging a culture of transparent and trusted cloud SLAs
- 12. SME workshops forcustomers & providers Promoting SLA-Ready tools & services to European ICT Clusters and National Trade Associations 12 SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
- 13. Thank you! Nicholas Ferguson,Trust-IT Services n.ferguson@trust-itservices.com @SLAReady www.sla-ready.eu SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016
Editor's Notes
- #6 Where is the SLA and how long is it? What is covered in it? Is there a help desk or number I can call? In what situations do I get service credits? How is service performance measured? Are Service Level Objectives clear and do they follow standardised formats? Are there specific data protection SLOs? How do I know if service objectives are being reached? How do I know if changes have been made and can the provider do this without telling me?
- #7 Secure Cloud 2016 - Dublino