2. Welcome Back
Objectives
Overcoming Anxiety and Fear
Preparation
Facilitating the Workshop
Managing Difficult Situations
Facilitator Survival Skills
Questions & Wrap Up
2
Agenda
3. Objectives
• Learn basic presentation/facilitation skills
• Build confidence
• Learn strategies for dealing with disruptive
participants
• Opportunities for practice and receive
feedback
4. Overcoming Anxiety & Fear
Public Speaking
& Presentations
• Often ranked #1
fear in studies-
over death,
spiders, snakes
• ‘Glossophobia’
7. Preparation
• Trainer must arrive early and set up
• Become a subject matter expert
• Make sure presentation is up to date
• All materials are up to date and in order
• Training room is set up timely and in order
8. Preparation
• Do your homework! Know your materials well
enough that you can use examples from your own
experience to highlight the content
• Practice makes perfect! It is always good to do a
run-through the day or night before you do a
presentation.
• Visual Aids! Help the audience grasp the main points
of information being conveyed
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9. Preparation
Develop Back Up Plans
• Things sometimes go wrong in a presentation, from
technical failures to timing.
• If you do run into these problems, make sure that you
don’t panic. Have back up plans!
• Example: Paper handouts are worth bringing along if a
PowerPoint crashes.
• Example: You may have to be prepared to speed
through some parts of a presentation if you are running
out of time.
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10. Preparation
Appearance Matters!
• Facilitator -Professional attire and appearance
enhance credibility with your audience
• Room – Room is neat and in order
• Material – Handouts and other information are neat,
clean and error free
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11. Preparation
Understanding Your Audience
• Know who is expected to be at the presentation, and
tailor your talking points accordingly
• Check in with your audience throughout your
presentation to see if they have any questions
• Avoid overloading audience with jargon or acronyms
• Don’t assume your audiences is familiar with state &
federal rules and policies & procedures
• Perception does not always equal reality
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12. Facilitating the Workshop
Greeting Participants
• Introduce yourself
• Ask participants their name
• Offer participants a seat
• Be enthusiastic, upbeat and be sure to
smile
13. What message will you send?
Positive? Negative?
Facilitating the Workshop
Messaging
14. Facilitating the Workshop
Starting the Presentation
• Start on time
• Introduce yourself again
• Welcome participants and thank them for attending
• Have participants introduce themselves and offer
information about themselves
• Set the table – Agenda, Ground Rules, Objectives,
time tables
• Transitioning into the workshop
15. Facilitating the Workshop
Presentation Skills
• Introduce subject matter
• Speak clearly
• Stay on topic
• Be mindful of timelines
• Be aware of your non-verbal cues
• No ooh’s, aah’s and ums
• Maintain control
• Be concrete, concise and specific
• Engage audience
16. Facilitating the Workshop
Proper Voice Skills
• Tone of Voice
o Your tone of voice signals emotions and feelings and
supports the content of what you are saying. Make sure that
you speak loud enough and clearly.
• Content of Speech
o Ensure you use vocabulary familiar to the audience. Avoid
the use of phrases and acronyms which can confuse your
audience.
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17. Facilitating the Workshop
Proper Non-Verbal Skills
• Gestures
o You have to be careful with gestures. Use your
hands. They do not belong on your hips, in your
pockets jingling loose change, folded across your
chest, or held behind your back
o Use your hands in a way to help emphasize a point
and to engage your audience
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18. Facilitating the Workshop
Proper Non-Verbal Skills
• Eye Contact
o Maintaining eye contact with all audience
members will keep them attentive and engaged in
the presentation
o Do not focus on one person directly as it can make
that person feel uncomfortable and also make you
look like you are not interested in the rest of the
audience
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20. Facilitating the Workshop
Non-Verbal Skills
• Facial Expressions
o Facial expressions can convey the feelings of the
presenter
o Use appropriate facial expressions to match the
content of the training
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21. Facilitating the Workshop
Non-Verbal Skills
• Posture and Body Orientation
o Make sure you are looking at your audience. Not
reading from the screen or notes
o It is okay to look at a slide, especially if you want
to draw the audience’s attention to it and then be
sure to always turn back to the audience after a
few seconds.
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22. Facilitating the Workshop
Parking Lot
• Parking lot is a temporary holding area for ideas or
suggestions
• The facilitator maintains the parking lot
• At conclusion of meeting, review parking lot items.
• Parking lot items should be part of the training
session record and followed up by the appropriate
person(s)
24. Managing Difficult Situation
Disruptive Behavior
• Occurs when a participant acts according
to his/her individual needs or agenda and
as a result, the learning of others is
minimized
26. Facilitator Survival Skills
• Try not to take it personally
• Listen patiently
• Avoid one-on-one power struggles or arguing
• Acknowledge the participant’s feeling in transition from
an emotional level to a content level
• Show empathy
• Know when to use a firm tone or lower your voice
• Be aware of your own body language and self triggers
• Approach, engage and retreat technique
• Don’t be afraid to seek help or assistance
• Demonstrate Control
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RESEA / LMI Team’s role:
Liaison for career centers
Answer programmatic questions to better understand RESEA program requirements
Liaison between staff and DUA
Minimize career center errors
Team’s role is about communication
Coaching, advocating
Process Improvement
NOT DOL (do not give sanctions)
Resource before DOL audit to observe program process
Help assure the program is running according to the Grant
Due to time constraints and a lot of material to cover, we will keep the presentation flowing. Questions on index cards.
Manual is set up to reflect the process flow of the RESEA program
Notes pages on 29 and 67
Objectives
The overall goal of this training is to:
prepare career center staff to introduce CR 101 to customers as a resource to:
Explore career interests
Learn job readiness and job search skills
Identify the reading and math skills needed for a variety of occupations, and
Use the online learning lessons to improve their skills, as needed.
Studies show that almost 1 out of every 3 or 4 people pick ‘public speaking’ as their number one fear and death as their number two fear
Jerry Sienfeld once said, ‘that means that when you’re at a funeral looking around, people would rather be in the casket than giving the eulogy.
Glossophobia: the fear of public speaking
What scares you about speaking in public?
Talk about ‘my story experience’ or general
Introduce: My Story Exercise
Handout exercises
Briefly review the instructions
Give participants 8 minutes (timed) to complete
Not everyone will complete in that time, but this can be made into a point about time management around prep, etc.
4) Stop at 8 mins, have folks come up introduce themselves and then briefly explain each page or do overview
5) Everyone has 1 min 30 secs to present (yes, that’s correct)
Nobody can give a good presentation without putting some serious time preparing remarks. Know your materials.
Explain what’s happening with teach back
Select CCS slide
10 min prep
3 min presentation
feedback
Handout two slide choices
Give 10 min Prep
Presentations
Feedback
