Buone prassi e il Critical-To-Quality https://www.manager.it/default.asp?page=A_6sigma.html&folder=f_pmproj

1. Six Sigma forSix Sigma for
ManagersManagers

2. Contents :Contents :
• What is Six Sigma?What is Six Sigma?
• Why Six Sigma?Why Six Sigma?
• Six Sigma Phases : Define, Measure, Analyze,Six Sigma Phases : Define, Measure, Analyze,
Improve and ControlImprove and Control
• Tools and Key Roles for Six SigmaTools and Key Roles for Six Sigma

3. Why Six Sigma?Why Six Sigma?

4. Why Six Sigma?Why Six Sigma?
Money
Customer
Satisfaction
Growth
Quality
Competitive
Advantage
Employee Pride

5. • At GE, Six Sigma added more than $ 2 billion to theAt GE, Six Sigma added more than $ 2 billion to the
bottom line in 1999 alonebottom line in 1999 alone
• Motorola saved more than $ 15 billion in the first 10Motorola saved more than $ 15 billion in the first 10
years of its Six Sigma effortyears of its Six Sigma effort
• AlliedSignal reports saving $ 1,5 billion through SixAlliedSignal reports saving $ 1,5 billion through Six
Sigma.Sigma.
Why Six Sigma?Why Six Sigma?

6. Why Six Sigma?Why Six Sigma?
Six Sigma is about practices that help you
eliminate defects and always deliver
products and services that meet customer
specifications

7. Cost of Poor QualityCost of Poor Quality
What is cost of scrap?What is cost of scrap?
What is cost of rework?What is cost of rework?
What is cost of excessive cycle times andWhat is cost of excessive cycle times and
delays?delays?

8. Cost of Poor QualityCost of Poor Quality
What is cost of business lost becauseWhat is cost of business lost because
customers are dissatisfied with yourcustomers are dissatisfied with your
products or services?products or services?
What is cost of opportunities lost becauseWhat is cost of opportunities lost because
you didn’t have time or the resources to takeyou didn’t have time or the resources to take
advantage of them?advantage of them?

9. Critical-to-Quality (CTQ)Critical-to-Quality (CTQ)
Elements of a process that significantly affect
the output of that process. Identifying these
elements is figuring out how to make
improvements that can dramatically reduce
costs and enhance quality.

10. Critical-to-Quality (CTQ)Critical-to-Quality (CTQ)
Elements of a process that significantly affect
the output of that process. Identifying these
elements is figuring out how to make
improvements that can dramatically reduce
costs and enhance quality.