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Croydon - Total Place summit master class presentation
- 1. Child: Family: Place Igniting passion and involving citizens in co-production and service design
- 10. Wy involve citizens in design of system?
- 13. It’s just the way we do things round here... “ Total Place has given us a different way to work together that we will use in the future beyond February 2010... We are now in a place where we can make significant differences to our services and to people’s lives. The opportunities are immense – we are learning to be different together” (Senior Leader, Croydon 2010)
Editor's Notes
- Shared commitment to: taking a place-based approach doing what we do now, better, cheaper giving citizens a better service experience securing long-term efficiencies through innovation
- Developing propositions Evidence generated new knowledge and led to new ideas
- We assume we are all on the same starting page We assume all our motivations are aligned But our organisational identities are strong Re-connecting public servants with the people they serve, and doing so collaboratively is powerful Provides unifying perspective, language, and motivation to work together for transformation in our case generated significant momentum and energy around shared problem-framing and solution design
- You need to work towards this intentionally and with real design intent. It won’t happen by accident, working in the traditional ways of doing things you need to explicitly build trust, commitment seemingly unimportant things can make a real difference - eg room set-up; management; facilitation Ideation: creative process to generate, develop, and communicate new ideas time for shared problem-framing divergent/convergent conversation Systems thinking seeking others’ perspectives and understanding our own mental traps Multiple forms of knowledge synthesis, and co-creation Insight from citizens as key starting point Co-design with service users (and non-users), and frontline practitioners Reflection- personal and collaborative - really key in building trust at top levels, at building shared ownership of outcomes in a system which transcends organisational boundaries.
- system so complex gap between system and families - built in complexity myriad pathways - serendipity rules at the moment
- For example: Friends and family provide the first port of call for parenting support. But many vulnerable parents don’t have these networks Having a child can be lonely experience, even for second-time parents (Suggest you pull out just a 2 or 3 quotations from the thinpublic report, which give people a sense of the power of hearing from ‘the horses mouth’ in terms of depth of insight gained...)
- We’re already taking this new approach into other areas of work, eg: - youth offending - preparing for healthy later life etc