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OOW15 - case study: oracle application management suite for oracle e-business suite

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In this customer case study, presented by Oracle and a customer, you will learn about successful customer implementations; the business benefits of implementing Oracle Application Management Suite for Oracle E-Business Suite; best practices of implementation; and firsthand experiences of how to monitor and manage large, complex, and global Oracle E-Business Suite environments.

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OOW15 - case study: oracle application management suite for oracle e-business suite
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Case Study: Oracle Application
Management Suite for Oracle E-
Business Suite
Angelo Rosado
Sr. Principal Product Manager
Applications Technology Group, Oracle E-Business Suite Development
Sue Gill
Senior Database Administrator, Oracle Applications
GE Corporate
October 29, 2015
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole discretion of Oracle.
3
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Program Agenda
Overview Application Management Suite for EBS
Product Roadmap
GE's Success Story
Additional Information
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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted
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OOW15 - case study: oracle application management suite for oracle e-business suite

  • 2. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Case Study: Oracle Application Management Suite for Oracle E- Business Suite Angelo Rosado Sr. Principal Product Manager Applications Technology Group, Oracle E-Business Suite Development Sue Gill Senior Database Administrator, Oracle Applications GE Corporate October 29, 2015
  • 3. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 3
  • 4. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Session Surveys Help us help you!! • The OpenWorld Program Committee would like to invite you to take a moment to give us your session feedback. Your feedback will help us to improve your conference. • Please be sure to add your feedback for your attended sessions by using the Mobile Survey or in Schedule Builder. 4
  • 5. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Program Agenda Overview Application Management Suite for EBS Product Roadmap GE's Success Story Additional Information 1 2 3 4 5
  • 6. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted Total Cloud Control Optimized, EfficientAgile, Automated || Expanded Cloud Stack Management Scalable, Secure Superior Enterprise-Grade Management Accelerated Automation for Broader Cloud Services
  • 7. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Application Management Suite Leveraging Enterprise Manager Framework 7
  • 8. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Application Management Suite Components Licensed as part of Application Management Suite 8 Application Management Pack System Monitoring & Management Configuration & Compliance Management Change Management Patch Management Customization Management Cloning Real User Experience Insight 1 2
  • 9. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Application Management Suite for E-Business Suite Effectively manage EBS 12.2 • Monitor all EBS Tech stack services and components • Automated Cloning • Instance administration to add or remove managed services • Compare run and patch editions, technical configurations, and patches between instances • Performance Management & Diagnosis: RUEI & JVM Diagnostics • Check industry, regulatory or company compliance standards Simplify online patching • Patch recommendations for EBS applications and technology stack components • Simplified process for online patching and patch promotion policies • Ensuring integrity of run and patch editions • Smooth transition to run edition after cutover process Streamline customizations • Discover & Report inventory of customizations • Validate readiness of customizations for online patching standards • Ability to package, deploy & promote custom online patches across multiple EBS instances 9
  • 10. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Using Application Management Suite for EBS 12.2 upgrades Pre-Upgrade • Clone instances for user acceptance or functional testing • Monitor pre-production test environments • Compare technology configurations including patches and customizations, run & patch editions • Discover inventory of EBS customizations • Validate customization readiness for online patching and EBS 12.2 standards • Quickly provision instances for testing, training or development • Diagnose performance problems Post-Upgrade / Daily operations • Monitoring of new tech stack (WLS) • Patch Recommendations for EBS applications & Technology Stack • Simplified, Automated online patching process • Promote patches and customizations across EBS instances • Automated Cloning for periodic cloning activities • Scale in / Scale out managed servers • Performance management and diagnosis • Compliance standard checks 10
  • 11. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Business Value • Increase Operational Efficiency • Reduce the cost of application ownership • Proactively manage high availability of applications • Enforce Standardization & Compliance across the Enterprise • Manage & Diagnose End-to-End technology stack Performance • Effectively Manage & Track Patches & Customizations 11
  • 12. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Product Roadmap Additional Information 12
  • 13. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | • Discover Oracle Cloud instances similar to On-Premise instances • Monitor and manage Oracle Cloud and On-Premise instances with a unified interface • Deploy patches and customizations across all instances • Promote patches and customizations to and from Oracle Cloud instances • Compare configurations between Oracle Cloud and On-Premise instances • Standardize configurations 13 Oracle Cloud and On-Premise Management using AMS 13 EBS On-Premise Unified Interface using On-Premise AMS to monitor and manage Cloud and On-Premise instances Administrator EBS on Cloud Roadmap
  • 14. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Lift ‘n’ Shift EBS Dev/Test instances Clone On Premise Oracle E-Business Suite to Oracle Cloud Cloud EBS InstancesOn-Premises EBS Instances EBS Dev EBS Dev EBS QA Customer Datacenter ORACLE Public Cloud SSH EBS TestEBS Test EBS QA 14 Roadmap
  • 15. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Current Release and Roadmap 15 System Administration • Instance Management • Discover multiple EBS using EMCLI Monitoring • Monitoring Concurrent Processing Service • Mobile Web Applications (MWA) targets • Concurrent Processing improvements Configuration Management • Compare Tech Stack Components and Versions • Search and compare NLS patches Change Management • Multi-level & hierarchy approvals • Customization detection & inventory • Patch recommendations for E-Business Suite Cloning • Cloning automation for scale in/out managed servers and application tier nodes Technology Uptake • Enterprise Manger 13c Hybrid Cloud Management • Seamlessly Monitor and Manage Cloud or On- Premise E-Business Suite environments Monitoring • Integrate RUEI regions in EBS dashboard • Metric improvements Change Management • Complete discovery of all customizations • Approval improvements • Compare customizations between EBS instances • Patch impact analysis Cloud Applications • IT Analytics, Log Analysis, Performance Management Monitoring • Service Level Dashboard • Workflow Management • Metric improvements • Mobile applications Change Management • Patch Templates Cloning • Cloning integration with Snap Clone Release 12.1.0.4.0 June 2015 What’s Next 0-12 month planning cycle Future Directions Post 12 month planning cycle
  • 16. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | GE's Success Story 16
  • 17. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | “Smart Cloning is the one-stop solution that we were looking for to standardize and automate our cloning process for all different types of EBS applications supported by us having different cloning requirements(Application only, Single node to multi-node, multi- node to single node, multi-node to multi-node etc). It is very flexible, customizable and repeatable. Now we are able to do multiple clones at the same time with minimal DBA involvement. It eliminates 99% of the manual work done by our DBAs during cloning and allows the team to focus on other critical customer requirements.” – John Felix, Senior Architect- ERP Technologies 17
  • 18. Imagination at work Standardizing EBS cloning & patching with AMS Oracle Open World - 2015 • October, 2015
  • 19. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Agenda • Introduction • Cloning objectives • Smart Clone implementation • Patch Manager implementation • Wrap Up
  • 21. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Speaker backgrounds •Sue Gill • GE Corporate • Global ERP & Data Services • Senior DBA - Oracle Applications •Matthew Mullin • GE Corporate • Global ERP & Data Services •Senior Architect Business Solutions
  • 22. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | General Electric • GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. • GE is organized around a global exchange of knowledge, the "GE Store," through which each business shares and accesses the same technology, markets, structure and intellect. 22
  • 23. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | GE Corporate - Global ERP & Data Services COE •Our COE provides a Best Practices approach to identify and implement technology standards and partners with Oracle Product Development teams to provide a centralized GE Voice of The Customer on future product features. •We have created innovative processes that accelerate the adoption of the latest capabilities in Oracle’s applications to provide GE with a sustainable competitive advantage. Key to our success is our strong partnership with Oracle and driving our customer’s needs into their products. 23
  • 24. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | GE Corporate - Data Services COE • Serving as the DBA and SOA teams “back office”, we enable the customer facing teams to provide the highest quality services while meeting the broader corporate goals of simplicity, process excellence and external focus. • OEM 12c Release 4 Stats • Users 500 • Targets Discovered 37,000 • Agents Deployed 900 24
  • 25. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Applications supported - By the numbers EBS Environments (150) 0 20 40 60 80 11.5.10 R12.1 R12.2 Production Test Development EBS Patches – YTD Sept 2015 0 1000 2000 3000 11.5.10 R12.1 R12.2 Production Test Develoment 25 EBS Clones – YTD Sept 2015 (356) 0 10 20 30 40 50 60 Clones Jan Feb Mar Apr May Jun Jul Aug Sep EBS Modules HRMS Financials Procurement Manufacturing Supply Chain
  • 27. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Why we need a better process – Accuracy and timely delivery of clones is critical for business projects for better supportability – Meet unique clone requirements for each business within supported DBA resource pool – Cloning process needs to be flexible to address different requirements and EBS Releases – Automate cloning process from end to end 27 Cloning MUST be 100% repeatable process
  • 28. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Accuracy • Pre-defined execution steps ensures actions are performed in the correct sequence, on the appropriate source/target environments and nothing is missed. 28 Less Defects
  • 29. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Consistent timing • Execution steps that immediately follow completion of predecessors eliminates wait time. 29 Consistency
  • 30. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Supportability • Pre-defined execution steps minimizes complexity of supporting multiple environments, dependency on detailed documentation 30 Supportability
  • 31. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Flexibility • Steps in the Standard process can be Enabled, Disabled, Deleted or Inserted depending on your business needs • 31 Flexibility
  • 33. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Smart Clone implementation Design • Resource Planning • Instance Planning • Analyze required patches • Access and accounts • Cloning requirements • Define naming standards for clone steps Build • OEM Config • Plug-in • Agent • Targets • Credentials • Apply required patches (OEM & EBS) • Customize Smart Clone Procedure • Documentation • AMS Setup • Training • Reviewing logs Test • Test Each Smart Clone phase • Database • Application • Post Clone • Review tests • Support doc • Verification Instructions • Sign off of support process Deploy • Rollout Planning • Update documentation • Support Handover • Post Implementation Review 33
  • 34. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Cloning Simplified…. OEM 12.1.0.3 - Activity time: ~55 hrs. - Wait time: ~ 14 hrs. - No. of hand shakes: ~ 4 - DB Clone Parallel with pre-clone activity - Activity time: ~21 hours - Wait time: ~ 6 hrs. - No. of hand shakes: ~2 - DB Clone Parallel with pre- clone activity - Activity time: ~18 hrs. - Wait time: ~ 1.5 hrs. - No. of hand shakes: ~2 - Includes DB Clone 8 hrs. Initial State Streamlined Process Application Automation Via AMS End –to- End Automation (incl. DB) Coming Soon…… Application Cloning is totally Automated and is one STEP (ex. 3 exceptions – SSO(iSupplier, ISG, Roles) 34 Total saving of 49.5 hrs/ Clone Of core EBS
  • 36. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Patch Manager implementation Design • Resource Planning • Instance Planning • Analyze required patches • Access and accounts • Patching requirement • Define naming standards for patch sessions Build • OEM Config • Plug-in • Agent • Targets • Credentials • Apply required patches (OEM & EBS) • Password changes • Documentation • AMS Setup • Training • Reviewing logs Test • Test Each online patching phase • Prepare • Apply • Finalize • Cutover • Cleanup • FS Clone • Review tests • Prod deployment doc • Monitoring Instructions • Sign off of support process Deploy • Configuration • Update documentation • Support Handover • Post Implementation Review 36
  • 37. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Patch Manager R12.2 Deployment Procedure 37
  • 38. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Patch Manager Process Activities 38 Patch Phases  Stage Patches  Prepare  Apply  Finalize  Cut-Over  Cleanup  FS Clone
  • 39. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | JUNE: Total Patches via AMS = 15 AMS Patching sessions = 15 Total efforts via AMS = 10 Hours If done manually effort= 48 Hours Total Idle Time Savings 38 Hours JULY: Total Patches via AMS = 22 AMS Patching sessions = 14 Total efforts via AMS = 13.5 Hours If done manually effort= 40 Hours Total Idle Time Savings 26.5 Hours 210 240 150 240 180 150 240 210 180 150 210 240 180 150 150 50 40 45 35 40 40 35 40 30 40 45 40 35 40 35 0 50 100 150 200 250 300 Normal ADOP (minutes) AMP (Minutes) 165 60 90 90 310 120 150 110 270 260 120 180 240 240 60 45 45 45 60 45 45 60 60 45 60 75 115 45 0 50 100 150 200 250 300 350 Normal ADOP (minutes) AMP (minutes) Patching Automation 39 • No reduction in cycle time • Each patch has unique timing • Prod is still done manually
  • 41. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Process Improvements – Reduced patch staging time by approximately 50% – Improved access to patch session runtimes and logs – Patches can be scheduled in Patch Manager – Reduced defects in cloning and patching process by 25% – Reduce manual steps required to perform clones – Reduced idle time per clone by 75% – Multiple clones can be done simultaneously 41
  • 42. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Next Steps • Deploy EBS required patches based business process of each GE Business Unit • Continue work with Oracle Support to address outstanding Cloning issue restoring database backups • Collaborate with Oracle Development to implement Concurrent Manager shutdown interval time for Patching Cutover (cm_wait) • Partner with Oracle to have training available for OEM AMS 42
  • 44. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Helpful Docs • Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite, Release 12.1.0.4.0 (Doc ID 1954099.1) • Cloning Oracle Applications Release 12 with Rapid Clone (Doc ID 406982.1) • Cloning Oracle E-Business Suite Release 12.2 with Rapid Clone (Doc ID 1383621.1) 44
  • 45. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | R12.1.3 Required Patches – Doc ID 1954099.1 45
  • 46. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | R12.2 Required Patches – Doc ID 1954099.1 46
  • 47. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Thank you.
  • 49. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Additional Information 49
  • 50. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Additional Resources 50 Support Resources Enterprise Manager • Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite, Release 12.1.0.4.0 (Doc ID 1954099.1) • Oracle Application Management Pack for Oracle E-Business Suite Guide, Release 12.1.0.4.0 • Application Management Pack Metrics Reference Manual • Product Information Center: (Doc ID 1542043.2) • Support Policy Quick Reference: Oracle Application Management Pack for Oracle E-Business Suite (Doc ID 1603898.1) • Enterprise Management for Applications Management Datasheet & White Papers • Application Management Suite for Oracle E-Business Suite Data Sheet • Benefits of Application Management Suite for Oracle E-Business Suite • Effective System Management Using Oracle Application Management Suite for Oracle E-Business Suite
  • 51. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle E-Business Suite Technology Blog 51  Direct from EBS Development  Latest news  Certification announcements  Primers, FAQs, tips  Desupport reminders  Latest upgrade recommendations  Statements of Direction  Subscribe via email or RSS blogs.oracle.com/stevenChan
  • 52. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | OAUG Oracle Enterprise Manager for Applications SIG • Biennial Meeting of the Members – Discuss developments and changes to the Oracle Enterprise Manager (OEM) product line with respect to monitoring, administration, and lifecycle management of the Packaged Applications including e-Business Suite, Fusion, Peoplesoft, and JDEdwards lines of Oracle Applications products, and Custom Applications using Fusion Middleware. Specifically covering use, configuration, and tuning of the Applications Management Suite (AMS) plugins, and related technology. • Objective 1: Network with other OEM / AMS administrators • Objective 2: Gain insight into latest updates, changes and upgrades available for OEM / AMS / AMP • Objective 3: Roadmap of future features and enhancement requests • Objective 4: Apply and use OEM for monitoring applications performance • Objective 5: em4apps.oaug.org - also on LinkedIn www.linkedin.com/groups?gid=6780481 • Speaker: – James Lui, ARAMARK 52
  • 53. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Comprehensive Training Prepare implementation and technical professionals to effectively perform the tasks relevant to their job with on demand training • Latest News Updates • Strategy and Roadmap • EBS and Oracle Cloud • Operational Efficiency • Financials • Projects and Procurement • Logistics & Order Management • Manufacturing • Asset Lifecycle and Service • Human Capital Management Oracle E-Business Learning Subscription Learning Simplified 24/7 Access for 12 Months All-digital training with on-demand videos, product demonstrations and practice labs Expert Delivered Created and delivered by Oracle experts Continuous Updates Regular updates for product enhancements and new releases Flexible and Scalable To meet your business needs http://education.oracle.com/streams/ebusinesssuite 53
  • 54. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 54 Classroom Training Learning Subscription Live Virtual Class Training On Demand Keep Learning with Oracle University education.oracle.com Cloud Technology Applications Industries
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