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SHYLA MUTEBI
[29 Carolyn streetHarrisburg,pa 17112] | [7175456203 | [mutebi_shyla@yahoo.com]
OBJECTIVE
I amspecialized in Customer Servicewith skillssuch asexcellentcommunicationwith
peopleand theability to learnquickly.Also have experienceworkingdifferentretail
stores and management.I striveto achievesuccessand help othersaround meto do
the same,whilebeingtask oriented and workinghard sothatI may do my best.I am
interested in a job thatenablesmeto usemy knowledgeand skills to growand advance.
I amlookingforward to both challenges and rewardsin thework place. I amself-
motivated,dependable,and ableto work effectivelyin a fast-paced environment.I am
also certified under PAlawsto sell and servealcohol.
EXPERIENCE
[02/2015-present] Sales associate,SheetzInc.
· Responsiblefor directly interactingwithcustomersfor thepurposeof providingfast,
friendlyservice.
· Preparingfood products
· ringingaccurateregister transactions
· maintaininggeneral appearanceandcleanlinessof storepremises
· total customer focus
· workingin a fastpaced environment
· ensuringall foodsmeethealth standards
· quickly adaptto changesandnewrecipes
· sell alcoholicbeveragesto customerswithin thelaw
· keep calmin extremesituations
[04/2012-present] Supervisor/customer service, Kmart
 Primarily responsiblefor providingcustomer service
 Responsiblefor efficientandeffectiveservicedeskoperations
 General Purpose:Customer Service,Frontend Operations
 ExhibitEasy Salesand Servicebehaviorsinall interactionsand communications
with customers,associates andmanagement
Position Responsibilities:
 Deliver Easy SalesandService
 Processaccurateand efficientsaleandreturn transactions
 Respond and resolvecustomer requestsandconcerns
 Providean invitingenvironmentfor thecustomersby maintaininga neatand
clean area
 Adhereto all companypoliciesproceduresandsafety standards
 Performother related dutiesasassigned
 Drivecustomer satisfactionthrough EASYServicebehaviors
 Drivefrontend operationsto ensurecompany and servicestandardsaremet
 ExhibitTeamCAREvalues
Other responsibilities
 Processingfreightandunloading truckshipments
 Overseeing work of associatesin maintainingclean area and customer
assistance
 Merchandising,markdowns,andsigning
 Returningproductto stock
 Manageall money andmoney related functionsin frontend
 Open and closethestore
[08/2011-08/2013] Sales lead, Deb Shops
Primary responsibilities:
 assistingcustomersin theselection and purchaseof merchandise
 processfreight
 help maintain thestoreby cleaningattheopen and closeof business
 loss prevention andmerchandising
The main focuswascustomer service.Excellent customer serviceisdefined by
 greetingeach customer and checkingbackwith them,puttheir needs before
our own task,adaptingto thebusinesstraffic and needs of thecustomer
 Dailysalesgoalsweregiven which mustbemet
 fast,friendly,and efficientwork ethic
 followandprocessall promotional andmarkdown instructions
 cover assigned work area
 actas losspreventionreportingsuspected or known theftto a Manager or
Hotline
· On a daily basisworked with money,answeringtelephonesandassistingcustomers
online.
EDUCATION
[8/2013-present] [Shippensburg University]
[8/2009-6/2013] [Central Dauphin High School]
Shyla Job Resume updated

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Shyla Job Resume updated

  • 1. SHYLA MUTEBI [29 Carolyn streetHarrisburg,pa 17112] | [7175456203 | [mutebi_shyla@yahoo.com] OBJECTIVE I amspecialized in Customer Servicewith skillssuch asexcellentcommunicationwith peopleand theability to learnquickly.Also have experienceworkingdifferentretail stores and management.I striveto achievesuccessand help othersaround meto do the same,whilebeingtask oriented and workinghard sothatI may do my best.I am interested in a job thatenablesmeto usemy knowledgeand skills to growand advance. I amlookingforward to both challenges and rewardsin thework place. I amself- motivated,dependable,and ableto work effectivelyin a fast-paced environment.I am also certified under PAlawsto sell and servealcohol. EXPERIENCE [02/2015-present] Sales associate,SheetzInc. · Responsiblefor directly interactingwithcustomersfor thepurposeof providingfast, friendlyservice. · Preparingfood products · ringingaccurateregister transactions · maintaininggeneral appearanceandcleanlinessof storepremises · total customer focus · workingin a fastpaced environment · ensuringall foodsmeethealth standards · quickly adaptto changesandnewrecipes · sell alcoholicbeveragesto customerswithin thelaw · keep calmin extremesituations [04/2012-present] Supervisor/customer service, Kmart  Primarily responsiblefor providingcustomer service  Responsiblefor efficientandeffectiveservicedeskoperations  General Purpose:Customer Service,Frontend Operations  ExhibitEasy Salesand Servicebehaviorsinall interactionsand communications with customers,associates andmanagement Position Responsibilities:  Deliver Easy SalesandService  Processaccurateand efficientsaleandreturn transactions  Respond and resolvecustomer requestsandconcerns
  • 2.  Providean invitingenvironmentfor thecustomersby maintaininga neatand clean area  Adhereto all companypoliciesproceduresandsafety standards  Performother related dutiesasassigned  Drivecustomer satisfactionthrough EASYServicebehaviors  Drivefrontend operationsto ensurecompany and servicestandardsaremet  ExhibitTeamCAREvalues Other responsibilities  Processingfreightandunloading truckshipments  Overseeing work of associatesin maintainingclean area and customer assistance  Merchandising,markdowns,andsigning  Returningproductto stock  Manageall money andmoney related functionsin frontend  Open and closethestore [08/2011-08/2013] Sales lead, Deb Shops Primary responsibilities:  assistingcustomersin theselection and purchaseof merchandise  processfreight  help maintain thestoreby cleaningattheopen and closeof business  loss prevention andmerchandising The main focuswascustomer service.Excellent customer serviceisdefined by  greetingeach customer and checkingbackwith them,puttheir needs before our own task,adaptingto thebusinesstraffic and needs of thecustomer  Dailysalesgoalsweregiven which mustbemet  fast,friendly,and efficientwork ethic  followandprocessall promotional andmarkdown instructions  cover assigned work area  actas losspreventionreportingsuspected or known theftto a Manager or Hotline · On a daily basisworked with money,answeringtelephonesandassistingcustomers online. EDUCATION [8/2013-present] [Shippensburg University] [8/2009-6/2013] [Central Dauphin High School]