Shumaila Siddiqui is a British national seeking a customer service role. She has 9 years of experience in customer service roles in retail, market research, and television. Her experience includes roles at Card Factory, Market Probe, M&S, and Sunrise TV where she assisted customers, conducted surveys, operated cash registers, and produced television programs. She has a Bachelor's degree from Karachi University and additional community leadership and computer skills training.

1. SHUMAILA SIDDIQUI
Dubai - UAE
Cell: 0551501836
Date of Birth: 29th Sep 1977
Nationality: British
Visa Status: Visit (Extendable)
UK Valid Driver License
sshummi77@gmail.com
OBJECTIVE
Dedicated customer service professional with 9 years experience in a fast-paced environment seeking an opportunity in a team-orientated
company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class
service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively
adapting to change.
SUMMARY OF SKILLS
• Customer Service Excellence
• Administration
• Marketing
PROFESSIONAL BACKGROUND
Card Factory- London, UK
Sales Assistant July 2015 – Feb 2016
Card Factory is the UK’s leading specialist retailer of greetings cards, gift dressings and associated gift and party products.
Responsibilities
- Price stocking and merchandising in line with Company procedure
- Maintenance of product promotions and price changes
- Assistance with maintenance of the stock room
- Assistance with unloading of deliveries and storage of stock
- Check off deliveries in line with the procedure
- Operate till, accept payment by cash, credit and debit cards
Market Probe - London, UK
Interviewer (Market surveyor) Jan 2015 – June 2016
Responsibilities
- Conversion – Consultative selling based on customer needs
- On boarding – Process simplification and ease of product use
- Compliance – Customer feeling valued based on fulfilment of brand promises
- Expectations – Good servicing on all customer facing touch points
- Disconnect – Problem handling and satisfactory resolution of problems
- Relationship – Overall ownership experiences, value, brand innovations to encourage repurchase
(SSP) M&S London Paddington
Customers Service Representative August 2013 – June 2014
Responsibilities
- Assisting shoppers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments.
- Stocking shelves with merchandise.
- Answering queries from customers.
- Reporting discrepancies and problems to the supervisor.

2. Sunrise TV, (Litt Cooperation Ltd), TV/Radio
Trainee Broadcaster, Presenter & Production Sept 2008- Jan 2012
Responsibilities
- Own My Own; write material for programmed scripts, maintaining professional journalistic standards and adhering
to station policy and legal guidelines.
- Provide briefings for reporters, camera crews and other resources staff and contributors.
- Vox pop: interviewing/taking opinions on the roads from public.
- Take calls during live phone-in program, identify caller, and enter details into computer for display in the studio.
- Asses and ensure callers are genuine and responsible
- Selection and editing of songs for various programs
-
London College of Computing & Management Sciences, Apr 2007 - Aug 2008
Admission Administrator, London
Responsibilities & Duties
- Enrolled & provides new students and families with an exceptional visit experience through campus tours.
- Support the Office of Admissions with data entry, filings, mailings, and other office tasks.
- Assist with entering and updating prospective student information.
M.W.O Community Centre, Jan 2005 – March 2007
Development Worker, Nottingham
Responsibilities & Duties
- Organized trips & events for elderly women.
- Coordinated courses & other activities with colleges
- Managed fundraising by jumble sales & stalls
- Managed petty cash for office stationary use Assisted Voluntarily Youth Group (2006)
ACADAMIC EDUCATION
Bachelors in Arts 2003
Karachi University
Karachi Pakistan
A-Levels 1996
Higher School
Nottingham UK
EXTRA COURSES
Community Leadership OnCourse Program
Nottingham Development Enterprise (NDE)
Nottingham UK 2006
SKILL
- Excellent verbal & written communication skills.
- High level of competency in the following:
- MS Outlook & Office.
- Networking, Internet Savvy
- Fluent in English, Urdu and Hindi
!2