This document describes a risk assessment tool developed by Proprisk to measure shopping centre management performance against organizational objectives. The tool identifies current performance levels, provides guidance on improvements, and supports succession planning. It works with existing risk management platforms. The benefits include quickly identifying performance, informing management plans, and demonstrating continuous improvement to retain clients. The process can be shared to win new business. It provides a consistent approach and reduces uncertainty. The tool can focus on specific elements, properties, or higher value estates. The assessment involves identifying objectives, evaluating performance, and agreeing on improvements. Repeating the assessment tracks changes in performance over time.

1. SHOPPING CENTRE
MANAGEMENT
Improving performance

2. ENTERPRISE RISK
MANAGEMENT
• Increasingly organisations use risk
assessments and IT platforms to gain an
insight into their performance.
• The risk assessment developed by Proprisk
measures shopping centre management
performance against the organisations
objectives.
• The results provide senior management
with a baseline review together with
guidance on ways to drive up performance.
• The assessment works with an organisations
existing risk management platform.

3. THE BENEFITS
• Quickly and clearly identifies current centre management performance;
• Outputs feed into management plans, provide direction for the operational
team and can feed into personal objectives.
• Recorded information supports succession planning leading to less down
time between staff changes;
• Efficient and effective method for property manager and senior management
to monitor and control operations.
• Value for money - target areas to improve, save money and reduce disputes.
• Client retention - demonstrates continuous improvement .

4. WIN NEW BUSINESS
• Share the process with potential clients
as part of a pitch to gain new business.
• Sell the benefits of:-
• Identifying the current
performance levels on handover
• Adopting a systematic and
consistent approach
• Assurance - reducing uncertainty
• Identification of weaknesses provides
opportunities for cross selling.

5. AN ADAPTABLETOOL
• Can be used to focus
management oversight on
specific element(s) of the
management function and/or
• Selection of properties within
each client instruction and/or
• A segment of higher worth
estates for example shopping
centres.

6. STAGES OF ASSESSMENT
• Identify the objectives (name, scope, nature) and produce risk assessment
(risk tolerance, appetite or attitude);
• Evaluation - against statutory obligations, contractual agreements and
industry recognised codes of practice benchmarks;
• Quantitive and qualitative (inspections, records and interviews).
• Response, treatment and controls;
• Agree potential for improvement - action plan, deadlines;
• Repeat assessment.

7. SHOPPING CENTRE A
Outcome of risk assessment
Initial profile
© Proprisk Ltd 2015
A Structure and management 69%
B Health and Safety 86%
C Service Charge 67%
D Car Park Account 69%
E Environmental 75%
F Stakeholder engagement and promotions 70%
G Income Collection 83%
H Maintenance 50%
I Insurance 89%
J Suppliers 88%0%
22.5%
45%
67.5%
90%
A B C D E F G H I J
74.6%
Average

8. NEXT STEPS
• Determine response, treatment and controls:-
• Prioritise areas to add value
• Set targets and timeframe
• Tailor resources to focus on improvement plan
• Implement, control and monitor
• Repeat risk assessment

9. SHOPPING CENTRE A
Profile produced from repeat risk assessment
(Initial profile + x months)
© Proprisk Ltd 2015
A Structure and management 82%
B Health and Safety 93%
C Service Charge 75%
D Car Park Account 76%
E Environmental 79%
F Stakeholder engagement and promotions 74%
G Income Collection 83%
H Maintenance 76%
I Insurance 89%
J Suppliers 88%
0%
25%
50%
75%
100%
A B C D E F G H I J
81.5%
Average

10. SHOPPING CENTRE A AND PORTFOLIO
PROFILE
0
25
50
75
100
Structure and management Service Charge Maintenance
Average
C
0
25
50
75
100
Structure and management Service Charge Maintenance
A B C D E F

11. Contact edwina@proprisk.co.uk for more
information.