Presentation at annual IASA Conference on optimizing insurance operations with case study participation from Nick Intrieri of AXA Equitable and Thomas Noh of Farmers Insurance.
Business Case Pratictioners Forum: Business case - an overview, Stefan Sanchez, 22 April 2016
APM Benefits Management SIG
The APM Competence Framework describes the Business Case competence as “The ability to prepare, gain approval of, refine and update business cases that justify the initiation and/or continuation of change initiatives in terms of benefits, costs and risks.”
It further provides information regarding the application and knowledge such as; strategic arguments, options appraisal, benefits and dis-benefits, commercial aspects, risk, time scales and whole-life costs.
Those who work in the public sector will be familiar with the HM Treasury Green Book: appraisal and evaluation in central government and the Five Case model.
Business cases should be understood as both as a product and a process, with involvement from the right stakeholders in order to achieve the spending objectives and deliver benefits.
The inaugural Business Case Practitioners Forum (BCPF) brought together practitioners
-To share business-case related knowledge, experience and good practice drawn from the public, private and third sectors
-To support members to improve standards and consistency business cases
-To create a supportive and professional network of business case practitioners
-To develop a business case practitioner ‘body of knowledge’
In this Business Analysis Training session, you will learn developing a business case. Topics covered in this session are:
• Why do we develop Business cases?
• Key components of a Business case
• Importance of identifying Benefits
• Role of the Business Analyst
• How we can integrate Benefits to the business case
• Setting the foundation for the rest of the project
• Questions & Answers
To learn more about this course, visit this link: https://www.mindsmapped.com/courses/business-analysis/business-analysis-fundamentals-with-hands-on-training/
APM Benefits Summit 2017 : Realising benefits in a changing world
Value and benefits: Optimising benefits when affordability is an issue workshop
by Steve Parker, GHD and APM Value Management
22 June 2017
Business Case Pratictioners Forum: Business case - an overview, Stefan Sanchez, 22 April 2016
APM Benefits Management SIG
The APM Competence Framework describes the Business Case competence as “The ability to prepare, gain approval of, refine and update business cases that justify the initiation and/or continuation of change initiatives in terms of benefits, costs and risks.”
It further provides information regarding the application and knowledge such as; strategic arguments, options appraisal, benefits and dis-benefits, commercial aspects, risk, time scales and whole-life costs.
Those who work in the public sector will be familiar with the HM Treasury Green Book: appraisal and evaluation in central government and the Five Case model.
Business cases should be understood as both as a product and a process, with involvement from the right stakeholders in order to achieve the spending objectives and deliver benefits.
The inaugural Business Case Practitioners Forum (BCPF) brought together practitioners
-To share business-case related knowledge, experience and good practice drawn from the public, private and third sectors
-To support members to improve standards and consistency business cases
-To create a supportive and professional network of business case practitioners
-To develop a business case practitioner ‘body of knowledge’
In this Business Analysis Training session, you will learn developing a business case. Topics covered in this session are:
• Why do we develop Business cases?
• Key components of a Business case
• Importance of identifying Benefits
• Role of the Business Analyst
• How we can integrate Benefits to the business case
• Setting the foundation for the rest of the project
• Questions & Answers
To learn more about this course, visit this link: https://www.mindsmapped.com/courses/business-analysis/business-analysis-fundamentals-with-hands-on-training/
APM Benefits Summit 2017 : Realising benefits in a changing world
Value and benefits: Optimising benefits when affordability is an issue workshop
by Steve Parker, GHD and APM Value Management
22 June 2017
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
When assessing the possibility to in- or outsource often matrixes are used. The two axes of a matrix are however hardly sufficient to capture the complexity of a sourcing decision. More effective are so called sourcing decision trees. This presentations outlines one of them.
The Ten Steps to Enterprise Strategy Alignment can be adopted by any organization seeking to secure purposeful and repeatable execution that delivers substantial organization benefit and real competitive advantage.
Best Practices in Financial Planning and Analysis | 2013 Business Analytics S...Cartegraph
Loras College is proud to present our annual Business Analytics Symposium on March 27, 2014 at the Grand River Center in Dubuque, IA. Industry experts will share their insights about the evolving field of business analytics opportunities. Learn about everything from best practices when analyzing data to the importance and benefits of building a culture of analytics within your organization.
To learn more, secure your seat or to take advantage of group discounts visit www.loras.edu/bigdata.
At SAP for Utilities 2014, Venkateshwarlu Putcha, TCS, and Mike Kelly, PSEG, showcase their collaborative efforts in transforming PSEG's debt management, improving the efficiency and efficacy of their debt collection process.
Presentation delivered by Luis E. Taveras, PhD, Former Senior Vice President, Office of Integration, RWJ Barnabas Health at the marcus evans National Healthcare CIO Summit held in Pasadena CA, March 13-14 2017
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/business-case-development-framework-199
The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet and quantifies the financial components of the project, projecting key metrics for making any important business decision: Net Present Value (NPV), Return on Investment (ROI), Payback Period, Cost of Investment.
If a project has been justified by the Business Case (both financially and non-financially) and receives the go-ahead from executives, the Business Case model is then continuously maintained and adjusted to track the project?s progress against the initial financial projections and assumptions. This model then becomes a working document used during the project management process.
This toolkit will detail the process of creating a robust Business Case. It also includes a working sample Business Case model (in Microsoft Excel).
The power of being understood
presented by Mike Ward
RSM and Sellafield
Shaping your portfolio to realise Organisational Strategy (design and prioritisation through to implementation and success)
APM Portfolio SIG conference
Thursday 12th May 2016
Do you have the right tools to measure your financial performance? Do you know what elements are necessary to guide your business? Based on last year's rave reviews, Autotask's own Chief Financial Officer, Vince Zumbo, will return to lay out the fundamentals of planning and monitoring your financials for success. Vince will be aided by Autotask Product Manager Joe Rourke who will demonstrate how you can apply what you've learned by leveraging Autotask to support your business' optimal financial health. This session is full of tips, templates and insights that are used by financial professionals today and can be used by organizations of all sizes.
[Presenters: Vince Zumbo & Patrick Burns, Autotask]
You’re probably reading this article because you want to know how to write a business case. Perhaps your organization is embarking on a major project to develop a new product. Or, perhaps you’re thinking of moving house so your family can enjoy a better life. In either case, you write a business case to ensure the investment is worthwhile.
Presentation given at the 2012 IASA Annual Conference on the use of social data in the insurance industry. Snapshot survey results and review of case examples.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
When assessing the possibility to in- or outsource often matrixes are used. The two axes of a matrix are however hardly sufficient to capture the complexity of a sourcing decision. More effective are so called sourcing decision trees. This presentations outlines one of them.
The Ten Steps to Enterprise Strategy Alignment can be adopted by any organization seeking to secure purposeful and repeatable execution that delivers substantial organization benefit and real competitive advantage.
Best Practices in Financial Planning and Analysis | 2013 Business Analytics S...Cartegraph
Loras College is proud to present our annual Business Analytics Symposium on March 27, 2014 at the Grand River Center in Dubuque, IA. Industry experts will share their insights about the evolving field of business analytics opportunities. Learn about everything from best practices when analyzing data to the importance and benefits of building a culture of analytics within your organization.
To learn more, secure your seat or to take advantage of group discounts visit www.loras.edu/bigdata.
At SAP for Utilities 2014, Venkateshwarlu Putcha, TCS, and Mike Kelly, PSEG, showcase their collaborative efforts in transforming PSEG's debt management, improving the efficiency and efficacy of their debt collection process.
Presentation delivered by Luis E. Taveras, PhD, Former Senior Vice President, Office of Integration, RWJ Barnabas Health at the marcus evans National Healthcare CIO Summit held in Pasadena CA, March 13-14 2017
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/business-case-development-framework-199
The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet and quantifies the financial components of the project, projecting key metrics for making any important business decision: Net Present Value (NPV), Return on Investment (ROI), Payback Period, Cost of Investment.
If a project has been justified by the Business Case (both financially and non-financially) and receives the go-ahead from executives, the Business Case model is then continuously maintained and adjusted to track the project?s progress against the initial financial projections and assumptions. This model then becomes a working document used during the project management process.
This toolkit will detail the process of creating a robust Business Case. It also includes a working sample Business Case model (in Microsoft Excel).
The power of being understood
presented by Mike Ward
RSM and Sellafield
Shaping your portfolio to realise Organisational Strategy (design and prioritisation through to implementation and success)
APM Portfolio SIG conference
Thursday 12th May 2016
Do you have the right tools to measure your financial performance? Do you know what elements are necessary to guide your business? Based on last year's rave reviews, Autotask's own Chief Financial Officer, Vince Zumbo, will return to lay out the fundamentals of planning and monitoring your financials for success. Vince will be aided by Autotask Product Manager Joe Rourke who will demonstrate how you can apply what you've learned by leveraging Autotask to support your business' optimal financial health. This session is full of tips, templates and insights that are used by financial professionals today and can be used by organizations of all sizes.
[Presenters: Vince Zumbo & Patrick Burns, Autotask]
You’re probably reading this article because you want to know how to write a business case. Perhaps your organization is embarking on a major project to develop a new product. Or, perhaps you’re thinking of moving house so your family can enjoy a better life. In either case, you write a business case to ensure the investment is worthwhile.
Presentation given at the 2012 IASA Annual Conference on the use of social data in the insurance industry. Snapshot survey results and review of case examples.
A look into the complexities of managing change, the various forms of resistance, and suggestions for leadership trying to get their staff to work with them to move the company forward.
201204 Nolan QNL: Life and Annuity Industry OutlookSteven Callahan
An abbreviated version of the industry forecast for 2012 pointing out the highlights of key issues, strategies, areas needing focus, and likely structural changes.
Game Changing Quality Strategies that Drive Organizational Excellencekushshah
Quality in the past was more related conforming to requirements, in lot of cases as it relates to engineering requirements and not necessarily enthusiastic customer experience. It was a very narrow definition of quality and focused more on Things Gone Wrong. Goal was to reach a level of customer accepted.
Quality definition today is much broader and winning in quality in this highly competitive environment requires deployment game changing quality strategies.
We will discuss how to infuse the voice of the customer into the way we design our products and services so that they exceed customer expectations. Organizations that engage all functions within enterprise and are customer centric will differentiate themselves from the rest of the competition. This presentation will provide an integrated roadmap on how to integrate proactive quality strategies such as Design for Six Sigma (DFSS), Advanced Product Quality Planning (APQP), Design Failure Modes and Effects Analysis (DFMEA), Process Failure Modes and Effects Analysis (PFMEA) along with reactive strategies such as Six Sigma and control plans to achieve organizational excellence.
Finding and Mining Value Hidden in Operations - The ProAction GroupThe Proaction Group
In this set of slides, you'll find an overview of ProAction's role, values, a few case studies covering diligence through exit, as well as several team member bios.
DOES16 London - Pat Reed - Mind the GAAP: A Playbook for Agile AccountingGene Kim
Mind the GAAP: A Playbook for Agile Accounting
Pat Reed, Principal Consultant, iHoriz Inc.
With disruptive technology advances, software assets play an increasingly important role in creating competitive advantage through effectively managing business software assets.
As organizations leverage agile practices to deliver better customer value faster, they consistently fall into process traps that block success because agile labor cost accounting is misunderstood and misreported, impacting taxation, higher volatility in Profit and Loss (P&L) statements, and sometimes even dramatic, unnecessary staff cuts in an economy where talent retention is vital to innovation.
This session shares a practical playbook to avoid common pitfalls and gain awareness of what you can do to evolve accounting and reporting practices to leverage the financial advantage of agile and benefit from the significantly increased tax savings and bottomline benefits available with agile capitalization.
This session will unravel the pitfalls and benefits of agile capitalization and explain how to appropriately interpret and apply generally accepted accounting standard (GAAP SOP 98-1 and ASC 350-40) so your organization can increase its agile adoption to deliver more business value faster to customers.
DevOps Enterprise Summit London 2016
Dark art of benefits managemenet iiba - brisbane - 24 august 2018Ian Gomez
This presentation presents both the theory of benefits management and the factors challenging its success in real-life. This presentation was delivered by Ian Gomez of Portfolio Philosophy to the Brisbane chapter of the International Institute of Business Analysts.
How We Reorganized Our Entire Post-Sales OrganizationGainsight
One of Gainsight's principles is to "Carry the Torch" for the Customer Success industry. We've shared a lot about innovations in our processes, but not as much about our organization. In this session, Allison Pickens, VP of Customer Success and Business Operations at Gainsight, will share the story of how we re-organized post-sales to drive success for our customers.
Inside Gainsight’s New Post-Sales Structure: Reorganizing the Team to Drive C...Gainsight
In this webinar, Allison Pickens, Gainsight's VP of Customer Success, will give you a detailed explanation of our new org chart as well as the philosophy behind the changes. She'll offer strategies on how to apply these principles and tactics to your own Customer Success team.
Delivering engagement in integration webinar
Thursday 3 September 2020
presented by
Jon Burke
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/delivering-engagement-in-integration-webinar/
Moving to the Front of the Pack: How to Achieve Digital Transformation with M...Apttus
Digital transformation is achieved by engaging your clients, empowering your employees, optimizing your operations and transforming your products. Join this session to learn how Microsoft and Hitachi Solutions give Financial Advisors unprecedented visibility into client, company, and investment data so you can use it to make better-informed decisions and execute on new business opportunities, so you can stay in front of the pack.
201207 Tech Decisions: 5 Keys to Fast Successful New Deployments.pdfSteven Callahan
Article reviews how to deal with the deluge of new technological options and the aspects of a strategy for quick, high quality implementations of emerging technologies. Based on company success stories, article lays out what will work.
20140826 I&T Webinar_The Proliferation of Data - Finding Meaning Amidst the N...Steven Callahan
Joint presentation with I&T's covering the proliferation of data available to insurance companies today and a high level view of searching for value and leveraging the relevant and useful buried in all of the trivia.
201406 IASA: Analytics Maturity - Unlocking The Business ImpactSteven Callahan
Overview of how experienced insurers are finally unlocking the business value of analytics to strengthen financial results through improved underwriting, better pricing, agent enablement, enhanced risk management, and targeted cost reductions and how analytics maturity and a roadmap increases the odds of success.
20140408 LOMA Life Insurance Conference: STP More Than Just A Tweak To Your O...Steven Callahan
Provides an overview of what may be achieved through the digitalization of new business processing and the implementation of straight-through processing including the digital delivery of life insurance policies.
Reviews the importance of the claims payment process and how that moment of truth can define the competitive advantage of an insurance company. Focus is on how understanding and improving the process of claims payment benefits market share and organic growth.
201308 Insurance And Technology Webinar: Upgrading Financial SystemsSteven Callahan
Webinar on the reasons for upgrading financial systems, which are often left behind with the focus on customer facing administration and distribution management systems. Yet regulations are forcing companies to look at the benefits of upgrading their financial systems.
201005 LOMA CFO Inforum: State of the Insurance IndustrySteven Callahan
Overview of the key drivers and economics influencing the insurance industry in the coming years. Major trends in products, distribution, and service discussed.
201307 Nolan QNL: Game-Changers - Big Data AnalyticsSteven Callahan
How is big data and the use of analytics altering insurance company risk management and operations? What are the key factors to successfully integrating and using the deluge of new information and tools.
201309 LOMA Policyowner Service and Contact Center WorkshopSteven Callahan
Presentation to insurance service leaders on service and contact center opportunities to provide competitive differentiation as well as summary results of a recent short survey on contact center challenges.
201202 Insurance News Network: CIO Stepping Stones to SuccessSteven Callahan
Discussion of the major issues facing CIO's and how they could best enhance their influence on corporate strategic direction and supporting strategies.
Article discussing longer term implications of the current challenges facing the industry and likely structural changes that will occur over time. Technology, talent management, operations and service differentiation are all discussed.
Quick interview discussing most effective way to start leveraging the power available in analytics and big data. Discusses key points on how to successful gain traction integrating analytics into the decision making process.
201205 Property Casualty 360: TMI is Never BadSteven Callahan
Quoted several times in article on the value of information and how the industry is unlikely to ever get too much. Information is critical so insurance decision making; managing it is becoming far more difficult.
Poonawalla Fincorp and IndusInd Bank Introduce New Co-Branded Credit Cardnickysharmasucks
The unveiling of the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card marks a notable milestone in the Indian financial landscape, showcasing a successful partnership between two leading institutions, Poonawalla Fincorp and IndusInd Bank. This co-branded credit card not only offers users a plethora of benefits but also reflects a commitment to innovation and adaptation. With a focus on providing value-driven and customer-centric solutions, this launch represents more than just a new product—it signifies a step towards redefining the banking experience for millions. Promising convenience, rewards, and a touch of luxury in everyday financial transactions, this collaboration aims to cater to the evolving needs of customers and set new standards in the industry.
how can I sell pi coins after successfully completing KYCDOT TECH
Pi coins is not launched yet in any exchange 💱 this means it's not swappable, the current pi displaying on coin market cap is the iou version of pi. And you can learn all about that on my previous post.
RIGHT NOW THE ONLY WAY you can sell pi coins is through verified pi merchants. A pi merchant is someone who buys pi coins and resell them to exchanges and crypto whales. Looking forward to hold massive quantities of pi coins before the mainnet launch.
This is because pi network is not doing any pre-sale or ico offerings, the only way to get my coins is from buying from miners. So a merchant facilitates the transactions between the miners and these exchanges holding pi.
I and my friends has sold more than 6000 pi coins successfully with this method. I will be happy to share the contact of my personal pi merchant. The one i trade with, if you have your own merchant you can trade with them. For those who are new.
Message: @Pi_vendor_247 on telegram.
I wouldn't advise you selling all percentage of the pi coins. Leave at least a before so its a win win during open mainnet. Have a nice day pioneers ♥️
#kyc #mainnet #picoins #pi #sellpi #piwallet
#pinetwork
If you are looking for a pi coin investor. Then look no further because I have the right one he is a pi vendor (he buy and resell to whales in China). I met him on a crypto conference and ever since I and my friends have sold more than 10k pi coins to him And he bought all and still want more. I will drop his telegram handle below just send him a message.
@Pi_vendor_247
how to sell pi coins on Bitmart crypto exchangeDOT TECH
Yes. Pi network coins can be exchanged but not on bitmart exchange. Because pi network is still in the enclosed mainnet. The only way pioneers are able to trade pi coins is by reselling the pi coins to pi verified merchants.
A verified merchant is someone who buys pi network coins and resell it to exchanges looking forward to hold till mainnet launch.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...Quotidiano Piemontese
Turin Startup Ecosystem 2024
Una ricerca de il Club degli Investitori, in collaborazione con ToTeM Torino Tech Map e con il supporto della ESCP Business School e di Growth Capital
Introduction to Indian Financial System ()Avanish Goel
The financial system of a country is an important tool for economic development of the country, as it helps in creation of wealth by linking savings with investments.
It facilitates the flow of funds form the households (savers) to business firms (investors) to aid in wealth creation and development of both the parties
The secret way to sell pi coins effortlessly.DOT TECH
Well as we all know pi isn't launched yet. But you can still sell your pi coins effortlessly because some whales in China are interested in holding massive pi coins. And they are willing to pay good money for it. If you are interested in selling I will leave a contact for you. Just telegram this number below. I sold about 3000 pi coins to him and he paid me immediately.
Telegram: @Pi_vendor_247
US Economic Outlook - Being Decided - M Capital Group August 2021.pdfpchutichetpong
The U.S. economy is continuing its impressive recovery from the COVID-19 pandemic and not slowing down despite re-occurring bumps. The U.S. savings rate reached its highest ever recorded level at 34% in April 2020 and Americans seem ready to spend. The sectors that had been hurt the most by the pandemic specifically reduced consumer spending, like retail, leisure, hospitality, and travel, are now experiencing massive growth in revenue and job openings.
Could this growth lead to a “Roaring Twenties”? As quickly as the U.S. economy contracted, experiencing a 9.1% drop in economic output relative to the business cycle in Q2 2020, the largest in recorded history, it has rebounded beyond expectations. This surprising growth seems to be fueled by the U.S. government’s aggressive fiscal and monetary policies, and an increase in consumer spending as mobility restrictions are lifted. Unemployment rates between June 2020 and June 2021 decreased by 5.2%, while the demand for labor is increasing, coupled with increasing wages to incentivize Americans to rejoin the labor force. Schools and businesses are expected to fully reopen soon. In parallel, vaccination rates across the country and the world continue to rise, with full vaccination rates of 50% and 14.8% respectively.
However, it is not completely smooth sailing from here. According to M Capital Group, the main risks that threaten the continued growth of the U.S. economy are inflation, unsettled trade relations, and another wave of Covid-19 mutations that could shut down the world again. Have we learned from the past year of COVID-19 and adapted our economy accordingly?
“In order for the U.S. economy to continue growing, whether there is another wave or not, the U.S. needs to focus on diversifying supply chains, supporting business investment, and maintaining consumer spending,” says Grace Feeley, a research analyst at M Capital Group.
While the economic indicators are positive, the risks are coming closer to manifesting and threatening such growth. The new variants spreading throughout the world, Delta, Lambda, and Gamma, are vaccine-resistant and muddy the predictions made about the economy and health of the country. These variants bring back the feeling of uncertainty that has wreaked havoc not only on the stock market but the mindset of people around the world. MCG provides unique insight on how to mitigate these risks to possibly ensure a bright economic future.
what is the best method to sell pi coins in 2024DOT TECH
The best way to sell your pi coins safely is trading with an exchange..but since pi is not launched in any exchange, and second option is through a VERIFIED pi merchant.
Who is a pi merchant?
A pi merchant is someone who buys pi coins from miners and pioneers and resell them to Investors looking forward to hold massive amounts before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade pi coins with.
@Pi_vendor_247
What website can I sell pi coins securely.DOT TECH
Currently there are no website or exchange that allow buying or selling of pi coins..
But you can still easily sell pi coins, by reselling it to exchanges/crypto whales interested in holding thousands of pi coins before the mainnet launch.
Who is a pi merchant?
A pi merchant is someone who buys pi coins from miners and resell to these crypto whales and holders of pi..
This is because pi network is not doing any pre-sale. The only way exchanges can get pi is by buying from miners and pi merchants stands in between the miners and the exchanges.
How can I sell my pi coins?
Selling pi coins is really easy, but first you need to migrate to mainnet wallet before you can do that. I will leave the telegram contact of my personal pi merchant to trade with.
Tele-gram.
@Pi_vendor_247
when will pi network coin be available on crypto exchange.DOT TECH
There is no set date for when Pi coins will enter the market.
However, the developers are working hard to get them released as soon as possible.
Once they are available, users will be able to exchange other cryptocurrencies for Pi coins on designated exchanges.
But for now the only way to sell your pi coins is through verified pi vendor.
Here is the telegram contact of my personal pi vendor
@Pi_vendor_247
how to sell pi coins in South Korea profitably.DOT TECH
Yes. You can sell your pi network coins in South Korea or any other country, by finding a verified pi merchant
What is a verified pi merchant?
Since pi network is not launched yet on any exchange, the only way you can sell pi coins is by selling to a verified pi merchant, and this is because pi network is not launched yet on any exchange and no pre-sale or ico offerings Is done on pi.
Since there is no pre-sale, the only way exchanges can get pi is by buying from miners. So a pi merchant facilitates these transactions by acting as a bridge for both transactions.
How can i find a pi vendor/merchant?
Well for those who haven't traded with a pi merchant or who don't already have one. I will leave the telegram id of my personal pi merchant who i trade pi with.
Tele gram: @Pi_vendor_247
#pi #sell #nigeria #pinetwork #picoins #sellpi #Nigerian #tradepi #pinetworkcoins #sellmypi
3. Session 602
Optimizing Operations to Improve
Quality, Performance and Profits
§ Moderator: Steven Callahan, CMC®, FFSI
The Nolan Company
www.renolan.com
§ Panelists Thomas Noh
Farmers Insurance
Head of Claims Finance, QA and CI
Nick Intrieri, PMP
AXA Equitable
Director, Retirement Services Solutions
»3
4. Overview and Objectives
§ Decision-making processes and strategic focus changed
• Economic conditions limiting portfolio returns
• Competitiveness and market saturation challenging organic growth
• Cost structures seen as unsustainable, cost management critical
§ Costs and capital investments heavily scrutinized
• Structural changes: outsourcing, consolidation, acquisition, divestiture
• Process changes: LEAN, CI, Value Analysis, Process Optimization
• Technology: Legacy replacement, Decision and Process Automation
§ Session Objectives:
• Real world review of cost management methods that have been used
• Case study of suitable approaches that drove measurable results
• Incorporate financial impacts of techniques used
4
5. PC Claims Severity
Setting the Stage: Challenging Economy
Driving Financial Governance and Control
5
Investments
Regulation
Market ExitsTechnological Advances
Competition
6. Setting the Stage: Cultural Shifts
Driving Sales and Service Strategies
Generational Differences
New Social Dynamics
Five Generations of Consumers, Large New Wave Coming
(% of Total Population)
Ethnic Diversity
The Digital Generations
- powerful consumers
6
7. Service OperationsNew↑ & Old↓
Technology
NewService
Methods
7
Setting the Stage: Solutions Abound
Challenge: what to spend where when & why
8. Two Questions:
One - What Methodologies will Work Best
CustomizedCustomized
Relevant
Impactful
Lean
Six
Sigma
Total
Quality
Mgt
Total
Quality
Mgt
ReengineerReengineer
Value
Analysis
Value
Analysis
Constraint
Theory
Constraint
Theory
Change
Based on
Importance,
Reliability,
and Cost
Design to
Customer
Requirements
Innovative
Transformations
Remove
Waste and
Improve
Flow
Reduce or
Eliminate
Errors
Manage
Constraints
8
9. Second Question:
Two – Where is greatest Near Term Impact
§ Common Missing Link: Review of Effectiveness
• Expense focus drives reviews of efficiency: doing it fast
• Customer focus drives reviews of quality: doing it right
• Effectiveness looks: doing the right thing fast and right
§ Best Practice course of action
1. Determine key processes / areas of assessment (IT, Service, etc.)
2. Assign Impact / Importance to each key process / area
3. Evaluate Effectiveness by Process / Area
4. Identify Significant Gaps in Effectiveness
5. Rank by Impact / Importance across Resource / Timing Map
6. Develop Action Plan
9
10. Efficiency Vs Effectiveness:
Consider Using the RATER Model
§ Evaluates Effectiveness across Multiple Key Dimensions
1. Reliability – the ability to provide the service you have promised
consistently, accurately, and on time
2. Assurance – the knowledge, skills, and credibility of staff; and their
ability to use this expertise to inspire trust and confidence
3. Tangible – high quality, or appearance of high quality in the
physical aspects of service delivery. Can include documents,
presentation, facilities and packaging
4. Empathy – the extent to which the provider displays concern and
values employees and customers
5. Responsiveness – the ability to provide effective answers and
solutions quickly or within needed expectations
10
11. Case Study – Property Casualty
Thomas Noh
Farmers Insurance
Head of Claims Finance, Quality Assurance, and
Continuous Improvement
11
13. Continuous Improvement Foundation
How are the following influencing the customers:
• Operating Systems
• Performance Systems
• Mindsets and Behaviors
• Organization and Skills
13
22. Regression Analysis
Nevada
y = 1.9084x - 584.94
R² = 0.8833
$(40,000)
$(20,000)
$-
$20,000
$40,000
$60,000
$80,000
$100,000
- 5,000 10,000 15,000 20,000 25,000 30,000 35,000
X = 2012 work units
Y = 2012 cost
22
23. Exception reporting/alerts
Airline over $500
First class flights
Hotel over $200
Luxury brand hotels
Cell phone international/directory assistance
Excess gasoline
Cost per policy
Cost per employee
23
29. Background - Policyholder
E-Insurance
Strategies
§ Life and Annuity carrier
§ Customer Snapshot: ~2.9M clients, $138B of in-force assets
§ Challenge: Increasing operating expenses and stagnant web
utilization
§ eDelivery penetration low
29
30. Policyholder
• Build a client experience that is efficient and gratifying
• Provide awareness of digital tools through effective marketing
techniques
Self Service Tools
§ Online Account Access: Non financial transactions, account
balance inquires, trades
§ eDelivery options: Statements, Prospectus, Annual Reports
§ Win/win for client and carrier?
§ In 2010: 24% Online Account Access; 5.4% eDelivery
Why is the adoption rate so low????
30
31. Policyholder
• Build a client experience that is efficient and gratifying
• Provide awareness of digital tools through effective marketing
techniques
Motivation and Awareness
§ Lengthy enrollment process
§ Previous marketing strategy inserts and envelopes
§ Client incentives unclear
§ Company incentives very clear (eDelivery):
31
32. Policyholder
• Build a client experience that is efficient and gratifying
• Provide awareness of digital tools through effective marketing
techniques
Savings Breakdown
What is the best way to increase eDelivery?
Inforce Prospectus
Annual Report
Semi-Annual Report
Statements (4x)
Confirms (6x)
Marketing Budget
Service Center Budget
32
33. Policyholder
• Build a client experience that is efficient and gratifying
• Provide awareness of digital tools through effective marketing
techniques
Action Plan – Provide Incentive
§ Launched AXA Equitable eDelivery Sweepstakes in 2010
§ Emphasize “Go Green” Theme
1. Grand Prize – Hybrid Car (2011 Ford Fusion)
2. 154 First and Second Place Prizes
3. Contest Spanned from January – October 2010
4. Separate “Employee Sweepstakes” for AXA policy
holders
5. Goal – Increase eDelivery rate by 3%
33
34. Policyholder
• Build a client experience that is efficient and gratifying
• Provide awareness of digital tools through effective marketing
techniques
Approach
§ Formal Project Plan Approach (Led By Service Center)
§ Creation of “EZ Being Green” Team
§ Compliance and Legal
§ IT
§ Sweepstakes Administration
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35. Policyholder
• Build a client experience that is efficient and gratifying
• Provide awareness of digital tools through effective marketing
techniques
Marketing Strategy
§ Stuffers in
statements/confirms:
§ Email Campaign:
This image cannot currently be displayed.
35
36. Policyholder
• Build a client experience that is efficient and gratifying
• Provide awareness of digital tools through effective marketing
techniques
Results
E-Delivery grand-prize winner John Holland with
VP Accumulator Field Services Jim O'Boyle, VP,
AXA Equitable and Larry George, Financial
Professional, AXA Advisors. – Chattanooga
Times
§ Increased eDelivery enrollment 161% from
prior year
§ Company save ~$1M annually
§ Positive customer feedback
§ 2012 Sweepstakes yielded additional 50%
enrollment increase
§ Currently at 11.5% eDelivery adoption rate
36
37. Background – Advisor
E-Insurance
Strategies
§ 50% of Variable Annuity business from Retail Sales Force (AXA
Advisors)
§ 100% of applications submitted via Paper
§ Complex variable annuity products (SCS, Retirement Cornerstone)
§ NIGO Rate for AXA Advisors >50%
§ 3rd party electronic order entry (Aplifi, Ebix) 20% NIGO Rate
37
38. Advisor
• Deliver a more efficient way for our Salesforce to sell our products
• Implement an aggressive adoption plan to maximize return of
investment
Clear Opportunity
§ Eliminate multiple manual touch points that result in high
NIGOs
§ Further AXA’s strategic goals of straight through processing and
brand recognition
§ Position AXA as an industry leader in technological
advancement
eApp + eSignature = Straight Through Processing
38
39. Advisor
• Deliver a more efficient way for our Salesforce to sell our products
• Implement an aggressive adoption plan to maximize return of
investment
Approach
§ Business Led Project Management
§ Waterfall Methodology
§ Project Team Across All Business Units
§ Vendor Selection Process
§ Compliance & Legal
§ Enormous Budget Pressure
§ Aggressive Adoption Targets (50% Year End)
39
40. Advisor
• Deliver a more efficient way for our Salesforce to sell our products
• Implement an aggressive adoption plan to maximize return of
investment
System Design
40
41. Advisor
• Deliver a more efficient way for our Salesforce to sell our products
• Implement an aggressive adoption plan to maximize return of
investment
Rollout Plan
§ Launched pilot in 3 branches Jan - March
§ Multiple WebEx Training Schedules for Admins, Advisors, and Branch
Operations Managers
§ Comprehensive Communication Plan
1. Intranet/Email/Field Bulletin
2. Materials: Tutorial Video, User Manual, Quick Reference Cards
§ On site training and demos with big producers throughout 2013
§ Dedicated eApp support team (Phone & Email)
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42. Advisor
• Deliver a more efficient way for our Salesforce to sell our products
• Implement an aggressive adoption plan to maximize return of
investment
Results
§ Positive feedback from AXA Advisors
1. iPad capability smooth and convenient
2. Electronic signatures flexible and intuitive
§ 7.5% adoption through May on track for 50% Year End
§ NIGO Rate reduced from 53% to 2% for eApp submissions
“It cut the entire process down
a week. I don’t have to travel to
get signatures or pay for
overnighting paperwork. “
-Travis Penfield (AXA Advisors)
“As a new advisor and not being
quite as familiar with all of the
required forms, Annuity eApp
was a huge asset.”
-Kevin Kaplan (AXA
Advisors)
“Game
changer”
“Can abandon
trunk full of
applications”
42
43. Background – Back Office
E-Insurance
Strategies
§ 2011: AXA Equitable engaged Nolan to help streamline Document
Management Center (DMC) Operations in order to:
§ Streamline DMC functions (Prep, Scan, Mail) across enterprise
§ Leverage Digital Content (Email)
§ DMC Consolidation
§ *Optical Character Recognition
§ Construction of a Digital Mailroom: Big Opportunity
43
44. Back Office
• Streamline and standardize document management process and best
practice for consistent client experience
• Automate and digitize for increased efficiency
Eliminate Waste
§ 2011 State Document Management:
Scan Verify
Open Sort Prep Scan Index DepositDeposit
§ Proposed “Optimal” State with OCR:
This image
cannot
currently
be displa…
Open
44
45. Back Office
• Streamline and standardize document management process and best
practice for consistent client experience
• Automate and digitize for increased efficiency
Insiders Technologies - smartFIX
45
46. Back Office
• Streamline and standardize document management process and best
practice for consistent client experience
• Automate and digitize for increased efficiency
Approach
§ Consolidation implemented prior to OCR
§ Staggered rollout enterprise wide
§ AGILE Development (Vendor Driven)
§ Business area ramp up at each site (New Business, Inforce, etc.)
§ Project completed in 18 months
46
47. Back Office
• Streamline and standardize document management process and best
practice for consistent client experience
• Automate and digitize for increased efficiency
Results
§ Successful Implementation On Time & Budget
§ OCR Enterprise Support Team: Best Practice
§ Classification Rate: 55%; Straight Through Rate: 8%
§ 2013 Savings to be realized: $.75M/Annual
Still to come….
§ Optimization Ramp Up Savings: $1.8M/Annual
§ Classification Rate 85%; Straight Through Rate: 25%
47
48. Digital Solutions at AXA Equitable
Expense Management
Customer Centricity
Digital
Solutions
48
49. QUESTIONS?
Thank You For Your Time!
Have a safe trip home.
Steven Callahan, CMC®, FFSI
The Nolan Company
www.renolan.com
Thomas Noh
Farmers Insurance
Head of Claims Finance, QA and CI
Nick Intrieri, PMP
AXA Equitable
Director, Retirement Services Solutions49
50. Please Complete the Session Evaluation Form on
the Conference App and Include Your Conference
Registration ID# to be Included in a Drawing for a
Free Conference Registration for the 2014 Annual
Conference!
NOTE: Your Conference Registration ID# is Located at the
Bottom Left Hand Corner of Your Badge.