This document is a resume for Shivam Agarwal summarizing his professional experience and qualifications. He has over 2.5 years of experience in Salesforce administration and development and is certified as a Salesforce Administrator. His experience includes customizing standard and custom objects, page layouts, validation rules, workflows, and Apex triggers. He has worked on projects in the insurance and HR industries, configuring security and sharing settings and developing applications using Process Builder and Cloud Flow Designer.

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Shivam Agarwal E-mail:shivam.agarwal14021993@gmail.com
Mobile:+91-8960499273
Professional Summary
 2.6 yearsof experience inSalesforce Administratorand Development.
 CertifiedSalesforce Administrator.
 DomainExperience in USHealthcare.
 Strongtechnical skillsinSalesforce.
 Involved in various stages of Software Development Life Cycle including analyzing requirement,
development,Enhancement,testing.
 Experience working across various SFDC Implementations covering Sales Could, Service Cloud
and App-exchange applications.
 Good work experience on Custom Objects, Custom Fields, Custom Tabs, Validation Rules, Page
Layouts,RecordTypes,Relationships,WorkflowRules,Email TemplatesandApproval Process.
 Good workexperience onApex Class,Apex Trigger,Visualforce pagesandSOQL.
 Good Work experience on Managing Users, Security and Data Access which involves Profiles,
Roles,PermissionSets,OWDSettings,FieldLevel Security.
 Good knowledgeonReportsandDashboard.
 Skills with multi-tasking talents and comfortable working in a team environment with tight
schedulesandmeetdeadlines.
 Commitmenttothe highestlevel of professional andpersonalexcellence.
Educational Background
Completed Institution Degree / Qualification
2015 BBDNIIT, Lucknow B. Tech Computer Science &
Engineering.

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Projects
Organization: HCL (June 2016 to Dec 2016) Rebadged to Thryve Digital
Organization: Thryve Digital (Jan 2017 to till)
Project : Insurance Retail
Environment : Salesforce.com, Service Console,Sales Cloud, Users, Sharing Settings, Public
Groups, Reports and Dashboards, Apex Test Classes, Apex Trigger, Visualforce
Pages,Workflow,Email Templates.
Client : HM Health Solutions,Inc.(Highmark,Minnesota,IBC,NorthDakota)
Role : Salesforce Administrator and Developer
Responsibilities:
 Salesforce DeveloperandAdministratorfor200 usersacross 4 different USStates.
 Performed detailed analysis of business and technical requirement and designed the
solution by customizing various standard objects of Salesforce.com and objects related to
saleslike Accounts,Contacts,Leads,Opportunities,CaseandContracts.
 Created Page Layouts to organize fields, Custom links, Related lists and other components
on a record detail andeditpages.
 Maintained data cleanliness and accuracy by adding almost 50 custom validation rules,
CustomFormulae.
 Workedon SecurityandData AccesswhichinvolvesmodifyingProfilesandPermissionSets.
 AuthoredApex ClassesandApex Triggersforvariousfunctional needsinthe application.
 Creating Role based and Criteria based Sharing Rules, OWD, Public Groups to match the
needsof the organization.
 ModifyingProfilesandPermissionSetsasperthe requirementandassigningittothe users.
 CreatedWorkflowforgeneratingemails,creatingtask,fieldupdate undervariouscriteria.
 Worked on formula fields to show the button images using static resource under various
conditionsandvalidationrule formaintainingdataaccuracy.

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Project : HR Services
Environment : Salesforce.com,Users,Sharing Settings,PublicGroups, Reports and
Dashboards,Cloudflow Designer,Email Templates.
Role : Salesforce Admininstrator
 Createdthe Data Model as per the requirement.
 Customizedthe UserInterface forthe RecruitingApp.
 Appliedvalidationrulesandformulastoensure dataqualityinanapp.
 Restrict Access using field-level security and permission sets to control what data users can
see inan app.
 ModifyingProfilesasperthe requirementandassigningittothe users.
 Create records,processes,andflowswithProcessBuilderandCloudFlow Designer.
PERSONAL PROFILE
 Name : ShivamAgarwal
 Father’sName : RajeshKumarAgarwal
 Mother’sName : VanitaAgarwal
 DOB : 14 Feb1993
 Nationality : Indian