Kennessy Christian Cortez Diaz is a 34-year-old Filipino citizen seeking a position where he can develop his skills and contribute to a company's success. He has over 13 years of work experience in operations, customer service, banking, and cashier roles. He holds a Bachelor's degree in Management from Far Eastern University and is proficient in English and Filipino.

1. Kennessy Christian Cortez Diaz
Blk. 10 Sims Ave
East #01–08 Eunos Green
416558
Mobile No. +65 83088187
Email: kennessychristiandiaz@yahoo.com
FIN: G5101508N
S PASS: O 25710959 / Exp: 04/02/2017
Passport No: P1249831A
Objectives:
To be part of a high standard company where I can develop my skills and potentials and contribute for the success of
the company.
Work Experience:
Position: Senior Operations Officer
Company: Singapore Mobility Pte Ltd
Job Description: Replying to online inquiries and bookings, Answering phone calls, filing, Planning and assigning for
the next day jobs, Reporting to the general managers with regards on the work flow
Period: November 26 2011-Present
S Pass: O 25710959
FIN: G5101508N
Position: Senior Operations Officer
Company: Sungee Travel Pte Ltd Singapore
Job Description: Planning and making Schedules for my Staff and Drivers, Assigning drivers to their respective
responsibilities ex. bus operations assignment on drivers. Attending the concerns of the hotel guests, reporting to the
General Managers about the flow of operations, Adhoc duties and data entry together with filing.
Period: February 14, 2011 – November 26, 2011
S Pass: O 25710959
FIN: G5101508N
Position: Customer Service Executive
Company: Equitable PCI Bank- Banco de Oro
Manila, Philippines
Job Description: First executive to accommodate and interact with clients, selling Bank products and giving brief
knowledge on handling bank accounts.
• Acts a company representative to it’s wide network of clients to provide information in response to inquiries
about products or services and to handle & resolve complaints;
• Facilitates a wide range of requests from cardholders by coordinating with different departments & ensures
that client expectation is met;
• Handles other tasks & duties that maybe assigned by the call center manager or supervisor.
Period: November 1, 2003 – March 16, 2008
Years of Experience: 4 years 4 months
Position: U.A.E. Dirhams Cashier

2. Company: AL Ansari Exchange
Dubai, United Arab Emirates
Job Description: Remitting currencies to their respective destinations, exchanging different currencies.
• Assists clients with regards to their remittance concerns & currency conversion.
• Disseminate information to clients regarding new promotion launch.
Period: April 23, 2008 – April 23, 2009
Years of Experience: 1 year
Position: Credit Analyst
Company: Equicom Savings Bank
Makati City, Philippines
Job Description: In Charge of Evaluating Credit Card Applications which was given by Bank Branches and Walk in
clients before determining if the applications will be approved or declined.
• Provide front-line customer service functions to clients regarding various concerns & account inquiries.
• Extend professional assistance to bank clients on a daily basis in relation to credit card related requests.
• Promptly respond to customer’s needs relating to their account & credit concerns;
• Doing checking on credit references as well as liaising with other departments.
Period: April 5, 2010 – January 20, 2011
Training & Courses Attended:
 MS Excel 2007 Training
Equicom Savings Bank – November 19-20, 2010
 Image Enhancement Workshop
Equicom Savings Bank – September 14, 2010
 Business Writing Skills Training
Equicom Savings Bank – October 27 and November 3, 2010
 Service Excellence Workshop
Equicom Savings Bank – June 26, 2010
Educational Background:
College/University: Far Eastern University (FEU)
Quezon Blvd, Manila Philippines
B.S.C Management
1998-2003
Secondary: Manila Cathedral School (MCS)
Tayuman St. Tondo, Manila
1995-1998
Primary: Manila Cathedral School (MCS)
Tayuman St. Tondo, Manila
1989-1995
Personal Background:
Nickname: K.C.
Birthday: March 24, 1982
Age: 34 yrs. Old
Civil Status: Single
Citizenship: Filipino

3. Birthplace: Manila, Philippines
Height: 5’6”
Weight: 128 lbs.
Religion: Roman Catholic
Language Spoken: English, Filipino language