Over 20 years of experience in customer service and data processing roles. She has led teams and trained new employees while working in high-volume, detail-oriented environments. Her skills include accounting, cash handling, data research and analysis, and incorporating new technology applications.

1. DONNA M RIVERA
1801 E Palm Valley Blvd. Apt#1911, Round Rock, TX 78664
(516) 361-5928 (cell)
SUMMARY
Over 20 years varied work experience in detailed oriented and high volume stress environments. Developed processes and
strategies as a team leader, while providing leadership, information and support to co-workers to accurately complete data
research and analysis to incorporate new applications while demonstrating computer proficiency.
EXPERIENCE
Cashier/Customer Service 7/11-EXXON Convenience Store Austin Texas December 2014 to Present
Responsible for dealing with customers on a one on one basis, making sure they are satisfied with their purchase. Keeping work
and food area clean and sanitized. Doing cycle counts on inventory and checking in of merchandise purchased by store.
Package Handler - Fex Ex (Seasonal) NY October 2013 - December 2013
Able to lift packages up 75 lbs. off moving belt and stack behind trucks on a pallet for deliver. Making sure package was taped
correctly and numbers match route it was to go on.
Cashier, NASSAU REGIONAL OFF-TRACK BETTING CORPORATION, HEMPSTEAD, NY 2002 -February 2014
Responsible for monetary transactions and satisfactory customer service relations. Retrieve and provide racing information to
customers. Handling large sums of money both taking in and paying out. Balancing out at end of shift. Making sure all teller
windows are clear of papers and books for the following day.
Garnishment Department, SHARINN & LIPSHIE, UNIONDALE, NEW YORK 2009-2010
Responsible for high volume call servicing and interacting with a diverse clientele and employee base. Accurately obtained and
provided detailed oriented and confidential information to New York City Marshals and various County Sheriff Departments for
enforcement purposes.
Team-Leader Enforcement Department, COHEN & SLAMOWITZ,LLP, Woodbury,NY 2003-2009
Responsible for supervision of clerical personnel within the Enforcement Department. Managed the needs/requirements of
accounts through extensive follow up procedures of data entry and successful retention of records. Assisted in the training of
new personnel in customer service relations and full understanding of the Enforcement Department.
EDUCATION
Saint Agnes Academic High School, College Point, New York 1976
SKILLS - Have an accounting background with Coopers & Lybrand and Walker Publishing Company where I worked for a total
of 7 years between the both jobs. Doing expense reports, General Ledger work, payment of bills, accounts receivable work and
helped with the setup of their accounts payable system on computers. Also worked for Grand Union and Pathmark Stores as a
Cashier/Front End Manager.
Excellent technology skills, can quickly incorporate new applications and new methodologies into my work flow. Microsoft
Office, Internet Proficiency, CLS, ASA 400
References furnished upon request