Roxie Miller is an experienced healthcare leader seeking employment in a managerial role, with a strong background in nursing, housekeeping management, and shift management. She holds degrees in healthcare administration and has demonstrated success in enhancing patient care, reducing turnover, and improving quality assurance scores. Roxie aims to apply her diverse leadership skills while continuing to develop in her field.

1. ROXIE MILLER
New Orleans, LA 70125 • (504) 578-8414/504-484-2864
roxiemiller830@yahoo.com
Professional Profile Network: www.linkedin.com/in/roxie-miller-13880ab2
SUMMARY OF QUALIFICATIONS
As a transformational and a transactional leader I am seeking to
obtain employment with an organization as an experienced leader based
on prior work history as a charge nurse, housekeeping manager, and
shift manager. The accomplishments as a LPN/LVN provide a decrease
in skin breakdowns, incident reports, and employee turnovers including
scoring in the State certification surveys. My experience as a
housekeeping manager, customer satisfaction increase, and as shift
manager the store QA (Quality Assurance) score improve. I would like
the organization or company I work for the allow me to keep
developing different leadership styles skills that can address any given
situation through critical thinking, controlling, and improve analyzing
skills to address challenges or conflict while boosting morale of
associates within the organization/company.

2. EDUCATION
Capella University/ Minnesota
Master’s Degree in Healthcare Administration: Master’s/Education
April 10, 2017 to Present
University of Phoenix / Tempe, AZ.
Bachelor of Science in Health Administration: Health Management
February 15, 2017
University of Phoenix / Tempe, AZ.
Associate of Arts in Healthcare Administration
March 17, 2015
Relevant Courses
Medical Terminology,
Medical Terminology and Certified in HIPAA & HITECH Standards
Healthcare Financial Accounting

3. Quality Management and Outcomes Analysis
Research Utilization
Healthcare Ethical and Social Responsibility
Human Resources in Healthcare
Legal Issues in Healthcare Regulation and Compliance
Facility Planning
Healthcare Management
Leadership Theories, Concepts, Terms and Functions
Healthcare Laws and Policies
Professional Experience
Managerial skills are important for the success of any organization, the
training received in my Bachelor’s program allow me to exercise my
skills in the organization through business planning, controlling,
trouble shooting, and problem solving. Mentoring, and using modeling
strategies to allow the company I work for to advance in services
provided, and retain staff members for low turnover rates by boosting
morale in the workplace is a goal for all leaders.
My experience in the healthcare field as a leader will allow me to
be flexible in managerial styles allowing me to resolve conflicts
through ethical leadership practices and policies in place that may
include changes within the organization and implementing disciplines
when necessary. My experience as a hotel supervisor/manger and

4. charge nurse allows me to use scholar-practitioner skills to solve
challenges I may face throughout my career.
Transferable Skills
MANOR CARE, South Holland, IL
Healthcare LPN, 2008 – 2009
(No longer licensed due to no continuous education requirements)
Provided quality care for hospice patients at the facility and
assistance with daily activities.
Maintained accurate and thorough documentation on patient status
through daily written reports.
Prepared information for billing needs for processing by the billing
department.
Filed information about patients according to the required
standards.
MANOR CARE, Walnut Creek, CA
Hospice Care Provider/ LPN, 2005 - 2008
Managed a caseload of (# of patients), providing quality patient
care for terminally ill and physically challenged patients.
Established a current and accurate record keeping system that
resulted in a reduction in the number of in-house incidents of patient
skin break downs and overall health improvement of assigned patients.
Improved quality of care planning for patients, state survey scores,
and patient nutritional needs by keeping thorough and accurate records
of services performed and patient progress.
Self -Employed Hospice, Oakland, CA
LPN/Hospice, 1996 - 1998
Provided comfort care for dying patients and their family as they
transgress through the process of having a dying family member.

5. Updated all documentation on any changes in patients’ status to the
primary physician.
Educated patients family members on the care for the patient.
Quailridge Healthcare Center, Hayward, CA
CNA/Hospice, 1992 – 1995
Provided comfort care for dying patients and their family as they
transgress through the process of having a dying family member.
Updated all documentation on any changes in patients’ status to the
primary physician.
Educated patients family members on the care for the patient.
Hotel Menlo, Oakland, Ca.
Head Housekeeper/Supervisor, 1990 -1992
Provide quality room service to the guest that come to my hotel while
proving mentoring and assessments for the staff under my direction to
reach their full potential. Staff under my supervision are proficient in the
skills of hospitality and customer services that open the potential for
promotion through the company.
Whitehurst Management, Oakland, Ca.
Shift Manager at Burger King, 1989 -1990
Provide quality customer service to the guest that come to my store
while proving mentoring and assessments for the staff under my
direction to reach their full potential. Staff under my supervision were
proficient in the skills of hospitality and customer services. Quality
Assurance scores in increase making my store number two for the
company in all of Whitehurst stores.
PROFESSIONAL SKILLS

6. Possess a strong knowledge of medical office functions including
leadership theories and styles that are important in the success of a
healthcare organization. Collection of co-pays, patient safety measure
implementation, continuous improvement skills, education of staff
members, medical terminology, and HIPAA/OSHA guidelines pertaining
to all patient documentation, workplace requirements, and filing make
me a prime candidate for a managerial position in any healthcare
organization. Microsoft Office Applications (Word, Excel, and
PowerPoint).
Accomplishments
I have completed my Associates and Bachelor’s degree in Healthcare
Administration since 2013 – 2017. I am now working towards my Master’s in
the same field of study. It is my goal to join a professional group such as the
ACHE top keep abreast on the latest trends developing in the healthcare field.
Special Interest:
Love to cook, volunteering for support groups, taking nature walks,
gardening, and reading novels or educational materials.

7. Possess a strong knowledge of medical office functions including
leadership theories and styles that are important in the success of a
healthcare organization. Collection of co-pays, patient safety measure
implementation, continuous improvement skills, education of staff
members, medical terminology, and HIPAA/OSHA guidelines pertaining
to all patient documentation, workplace requirements, and filing make
me a prime candidate for a managerial position in any healthcare
organization. Microsoft Office Applications (Word, Excel, and
PowerPoint).
Accomplishments
I have completed my Associates and Bachelor’s degree in Healthcare
Administration since 2013 – 2017. I am now working towards my Master’s in
the same field of study. It is my goal to join a professional group such as the
ACHE top keep abreast on the latest trends developing in the healthcare field.
Special Interest:
Love to cook, volunteering for support groups, taking nature walks,
gardening, and reading novels or educational materials.