Shah Alam Shah has over 4 years of experience in administration, customer service, helpdesk support, and network support. He has led projects in helpdesk support, cost savings, and customer training. He is currently pursuing a Master's degree in Public Administration while working as an Admin Executive and Key Account Manager at Trade key Pvt. Ltd., where he handles customer issues, employee concerns, and corporate events.

1. Curriculum vitae
S HAH ALAM SHAH
Flat No. C-102/6, Al-Rauf Royal city,
Gulistan-e-Johar, Karachi, Pakistan.
Cell # +0092-321-2626796 / +0092-332-3673440
Email ID: shahalamshah89@gmail.com
CAREER SUMMARY:
Engaging Administration, customer services, helpdesk and network support professional with over four
years of experience in problem-solving, key account manager, customer’s issues and grievances, human
resource engagements, event management, Presentation, Compliance (Polices & Procedures) and
different healthy organizational and motivational projects in organization.
Major Achievements:
Top performer of Q1-2012 through GUP program.
Awarded as a ‘Best Performer’ on outstanding performance in Administration Department by
CEO of Trade key Pvt. Ltd in 2011.
Awarded as a ‘Best Performer’ for putting ‘Significant Contributions’ in Administration
Department by CEO of Trade key Pvt. Ltd in 2009.
Above target performer in all Q’s through GUP program.
Initiated helpdesk project first time in organization and leading it with team successfully.
Organizational Projects:
Leading helpdesk and network support projects.
Working on cost saving and operational leakages project.
Working on different customer services trainings.
Working on company social CSR community.
Working with top management to reduce communication gap between top management and
employee and appreciating them on behalf of covering extra miles in mission_2012.
Organized an event in organization in result of achievement of Help desk project to engage
resources and team building.
Key account manager of our product (Prism glasses).
Organized many annual CEO Sessions and recognition ceremonies in office and dream world
resort.
Organized Mango /orange fiesta in organization.
Arranged & managed annual picnics.
WORK EXPERIENCE:
Trade key (Pvt) Ltd.
Admin Executive / Key account Manager.
Job Responsibilities;
 Leading helpdesk and network support teams (customer services).
 Leading guest relationship domain and corporate clients.
 Looking after admin operations.

2.  Handle employee’s routine issues / grievances and correspondence with them via different
modes of communication.
 Get resolved customer’s quires/grievances.
 Facilitate and handle 500 customers on daily basis.
 Reports and documentation presentation to the management.
 Script, polices and compliances.
 Email campaign for imported prism glasses.
 Handling product issues from deal to delivery.
 Managing indoor and outdoor corporate events.
 Coordinating with PMO department on Admin & HR projects. (From initiating till execution)
Trade key (Pvt) Ltd.
Admin Officer.
Job Responsibilities;
 Operate main PABX console.
 Correspondence with global customers via email / UAN calls.
 Facilitate associates and look after floor operations.
 Offline / Online public dealings with member, guest and clients.
 Maintain visitor / mail log book.
 Get implemented organizational policies.
 Look after office securities and corresponds with Security Company.
Unilever Pakistan (Lipton Tea)
Assistant Planner officer from January 2009 to March 2009.
International Call Center (Outbound)
Sales Officer from 1st June 2008 to 15th August 2008.
EDUCATION:
University Of Karachi.
Masters in Public Administration (Expected 2013)
University Of Karachi.
Bachelors Degree in Commerce.
Board of Intermediate Education, Karachi.
Intermediate of Commerce.
Board of Secondary Education, Karachi.
Matriculation. (Science)
SKILLS:
Excellent Skills in Microsoft Excel, Word and power point.
Excellent communication and administrative skills.
Team leading skills.
Project leading skills.
Event management.
Web browsing and presentation.
Leadership skills.
Languages:
English
Urdu

3. PERSONAL DETAILS:
Father’s Name Shah Jahan
Date of Birth 29th January 1989
Nationality Pakistani
CNIC 42401-1802763-7
REFERENCES:
--- Shall be furnished upon request---