Resilience is a mindset and a way of life, not an end goal. Use covid-19 as opportunities to grow stronger and thrive in testing times. We can choose our response. Resilience is contagious (Spread resilience, not the virus!) Let’s rise up and emerge stronger by building up our resilience! #SgUnited

1. 1
Resilience is knowing that you are the only one that has
the power and the responsibility to pick yourself up.
― Mary Holloway

2. Welcome!
To have an enjoyable webinar:
• Keep an open mind
• Type your response or
ask questions in the
“General Chat”
• Participate in the polls
2
FREE GIFT at
the end of session

3. 3
About the Trainer: Shan
• SkillsFuture Advocate
• Trainer, skills-based volunteer and professional
storyteller
• Decade of experiences in the Singapore
government providing business advisory across
consumer technology and digital media sectors for
Singapore-based enterprises
✓TEDx Speaker “The Art of Storytelling” (2016)
✓Cruise Speaker (Royal Caribbean & Princess Cruises)
✓Professional Coach, Emcee, Trainer; Multi-award Speaker
✓WSQ-ACTA Certified Trainer
✓Distinguished Toastmasters (DTM) by Toastmasters International
Key Achievements
SHAN
Storyteller. Hungry for Growth. Advocate for
Lifelong Learning & Skills Mastery. Novel Thinker,
Trainer & News Messenger
linkedin.com/in/shanxc

4. SkillsFuture
4

5. Takeaways for today! 5
Impact of COVID-19 on
Singaporeans
Building My Resilience Navigating the New
Normal

6. Impact of
COVID-19 to
Singaporeans
COVID-19 is turning our lives upside down.
Working and learning from home presents new
challenges and opportunities.

7. https://www.channelnewsasia.com/news/business/covid19-strain-labour-market-
retrenchments-rescinded-job-offers-12665732
https://www.channelnewsasia.com/news/singapore/covid-19-
singapore-799-new-cases-past-14000-12679140
IMPACT:
Economy & Livelihoods

8. Good news! Companies are still hiring
• Jobs in e-commerce, health and
wellness, manufacturing, social service,
cleaning services, grocery retail, video-
conferencing services, digital media and
entertainment are still hiring
• More than 16,000 job postings online
on mycareersfuture.sg (as at 11 May)
• Healthcare, public administration,
professional services and technology
sectors remain resilient
9
IMPACT: Economy & Livelihoods

9. https://www.channelnewsasia.com/news/singapore/covid-19-
circuit-breaker-display-national-flag-solidarity-12676438
https://www.straitstimes.com/singapore/this-is-the-way-we-
break-the-circuit
Good news!

10. Showing Appreciation and Support
Image Source: New Zealand School of Dance (Facebook) (Top), Martin Verga (Facebook) (Bottom)
Good news!

11. Sing-along to
encourage
Singapore to
keep spirits up
and to stay
united
Good news!

12. What Is Your Story/Video?
Arts group and freelancers ride on the waves of adversity
and seek upskilling/reskilling to enhance employment
and employability
Going digital and looking to the future
Some freelancers have seen their incomes plummet between
50 and 70 per cent. But they found alternative ways to
engage with audiences amid the COVID-19 pandemic.
A 31-year-old actress, Cheryl was trying to find out how to get
accredited for SkillsFuture and getting training for her acting.
Actor Oliver Chong, 43, hopes to "upgrade myself, build
contacts and research possibilities to migrate my works to
online platforms".
Good news!

13. Youth Case Study
At 20, NTU undergraduate Lee Ray
Sheng and friends started a bee hoon
supper stall on campus in February
2020. Then #COVID19 struck, and
Singapore's circuit-breaker measures
forced them to close shop.
But instead of staying home, these
youths decided to cook up thousands
of meals for families and the elderly in
need. Now with generous donations
from the public, they've raised over
S$130,000 and are working with food
charities like The Food Bank
Singapore and Willing Hearts to
distribute some 30,000-50,000 free
meals by June 1.
Watch:https://www.youtube.com/watch?v=_6KaW061G94
Good news!

14. Companies ride through the business impact of
Covid-19
• Business As Usual- Call Centre In The
Singapore Prison
• E.g. Agape contributes to pandemic
preparedness & response, opportunity to
train more call centre agents and create
more jobs for others looking for a new life.
Good news!

15. • One developed a website to give
hawker stalls a greater online
presence. Another held a film
screening and post-session
discussions online to recapture
the communal experience of
cinema.
• Bengawan Solo donated money
to MaskForce, gave food to
migrant workers. Jean Yip Group
and Nuri Holdings donated cash
and masks.
• Groups responded in creative
ways that have made
Singaporean lives a tad better.
Companies ride through the business impact of
Covid-19
Good news!

16. Many acts of generosity, kindness and
community spirit
• When the going gets tough,
Singapore gets going! ❤💪🇸🇬
• Singapore continues to be strong
and look out for others who need
our help
• Grab enables GrabRewards to be
donated to charities during
COVID-19
Good news!

17. Resilience is a mindset and a way of life, not an end goal.
Use covid-19 as opportunities to grow stronger
We can choose our response.
Resilience is contagious (Spread resilience, not the virus!)
We can emerge stronger…

18. Building my Resilience
“You can’t stop the waves, but you can learn to surf.” - John Kabat-Zinn
COVID-19 can be a major, life-changing
distraction and derailment or
simply a time to refocus, and rebuild.

19. Sharing: What is Resilience?
Find 1 object/person in your home now that means resilience to you.
Type your response
in the general chat
in words or
emoticons.

20. What is
Resilience?
• Strength and speed of our
response to adversity
• Can be built over time
• Bounce back stronger,
more steadfast than before
A sports analogy:
COVID-19 is like an injury that happens at the worst time.
Do the work to recover and come back strong? Or watch the other
athletes pass you by?

21. I am resilient at work and at home
Not true of me
1 4
Resilience Assessment
2 3
Very true of me
5
Poll: Type your response in the general chat

22. ❑ Adaptability to change
❑ Viewing change as a challenge
or opportunity
❑ Commitment
❑ Recognition of limits to control
❑ Engaging the support of others
❑ Close, secure attachment to
others
❑ Personal or collective goals
❑ Self-efficacy
❑ Strengthening effect of stress
❑ Past successes
❑ Realistic sense of
control/having choices
❑ Sense of humor
❑ Action-oriented approach
❑ Patience
❑ Tolerance of negative affect
❑ Optimism
❑ Faith
Resilient people work through challenges using personal resources, social
support, coping strategy and seek solutions.
Use this checklist below for a quick self reflection.
Activity/Self Reflection (3min)
Traits & Characteristics of the Resilient Person:

23. I have an open and optimistic mindset, which enables
me to respond well to changes.
Not true of me
1 4
Adaptability to Change Assessment
2 3
Very true of me
Poll: Type your response in the general chat
5

24. 6 Habits of Highly Resilient
People
• Stay focused
• Embrace experiences
• Having a long-term vision
• Write down their wins - Visually
acknowledging success helps in times of
failure or challenges.
• Lean on others
• Cultivate a positive mindset

25. Build My Resilience Toolkit
Focus on
Your
Well-
being
Focus on
Your
Positive
Mindset
Focus on
Your
Social
Support
Focus on
Your
Future
Plans

26. Stay Well to Stay Strong
https://www.straitstimes.com/singapore/health/is-my-anxiety-normal
https://www.channelnewsasia.com/news/singapore/covid-19-loneliness-isolation
-among-elderly-safe-distancing-12611158
https://www.straitstimes.com/singapore/health/elderly-hit-hard-by-social-
isolation-amid-circuit-breaker-measures

27. 1. Focus on Your Mental Wellbeing
• Throughout the day, small acts of self-care will make you a
happier person. Pamper your eyes, stay hydrated, make sure
you are seated comfortably and stretch often.
• Start a Healthy WFH Routine. Draw up a schedule
• Do more of what makes your happy.
• Stay active and healthy
4 Simple Tips: Stay Well to Stay Strong
❖ Have at least 7-8 hours of sleep every day
❖ Eat a balanced diet to strengthen immunity
❖ Do moderate exercise every day
❖ Take up one or two activities – e.g. reading a book,
listening to empowering music, learning a new skill online

28. • Sign up for fun Stay-At-Home activities
(yoga, storytelling, fitness, cooking:
https://www.facebook.com/familiesforlife.sg
• More ideas: go.gov.sg/activesg-circuit;
https://www.healthhub.sg/live-
healthy/891/mental-wellbeing
1. Focus on Your Mental Wellbeing

29. 2. Focus on Your Positive Mindset
✓ Shift from scarcity mindset to a mindset of abundance
✓ Expressing gratitude for the good things in our lives
Resilience is malleable
and open to
development
FIXED GROWTH
Situation
Challenges
Obstacles
Effort
Mistakes
Success of others
Avoid
Give Up
Useless
Ignore
Threatened
Embrace
Persist
Required
Improve
Inspired

30. Story of Hope and Resilience

31. You are what you think. What’s your choice?

32. Poll: Type your response in the general chat!
Which of the statements below represents a Growth Mindset?
1. “If this covid situation continues, I can ‘die’ of boredom.
What can I do at home? I can’t change my routine. ”
2. “I can ask my friend to join me at the online course and learn a
new skill together. This is an excellent opportunity to learn at my
own pace.”
3. “These stay-at-home measures are so frustrating. I can never go
to work or find a job at this rate. Job fairs are totally closed.”

33. Top Tips / Habits to
build Resilience
• Start a Gratitude Journal –
write down 1-3 things you are
grateful for everyday.
• Join a relevant community to
broaden your perspectives
• Visualize and remind yourself
what motivates you
• Practice mindfulness

34. 3. Focus on Your Social Support
🤳 Stay connected with loved ones/family through
phone, video calls, messaging app or virtual meetups.
👥 Keep in touch with friends; Share stories/jokes
📞 Call a helpline if you feel weighed down and need
to speak to someone
- National CARE Hotline: 1800-202-6868
- Institute of Mental Health’s Mental Health Helpline: 6389-2222
- Samaritans Of Singapore (SOS): 1800 221 4444
- Community Psychology Hub’s online counselling: CPHOnlineCounselling.sg
- PAVE Integrated Services for Individual and Family Protection: 6555-0390
- Chat by IMH, for young adults (16-30 years): https://www.chat.mentalhealth.sg/#3
- List of community helplines: go.gov.sg/helplines; https://mentalconnect.org/
Helplines

35. Benefits of
Resilience
37
✓ Love Yourself
✓ Strength
✓ Better Health &
Wellness
✓ Keep Moving

36. 4. Focus on Your Future Plans
• Learn from webinars; Register for online courses to upskill
• Join online seminars with friends or colleagues
• Build new skills e.g. digital literacy. Search for free
courses online at MySkillsFuture portal
Build a plan to emerge stronger

37. How do I search for courses on MySF

38. How to search for courses that are claimable from 12 Institutes of Higher
Learning and NTUC LearningHub?
Step 1: Visit myskillsfuture.sg

39. Step 2: Click on ‘Courses’

40. Step 3: Click on ‘Browse By Categories’

41. 43
Search for Suggested Courses on
MySkillsFuture.sg
COVID-19_Suggested courses

42. SkillsFuture for Digital
Workplace (SFDW)
• Two-day foundational training
programme
• To equip you with relevant mindset
and skills to prepare for the future
economy
• For Singaporeans and SPRs, $50 nett
course fee
• $10 nett for NTUC members
Upskill and improve your digital literacy!

43. SkillsFuture (SF) Series
About 1,200 courses for 8 emerging areas of skills
Three tiers of proficiency levels
Advanced Manufacturing Entrepreneurship
Urban Solutions
Tech-enabled Services
Finance
Digital Media
Data Analytics
Cyber Security

44. Navigating
the new
normal
Thrive again by tapping on
relevant SkillsFuture and other
government initiatives

45. • Opening Credit ($500)
• One-off Credit Top-Up ($500)
‒ Courses from Institutes of Higher Learning (IHLs) and NTUC LearningHub eligible from
1 Apr 2020
‒ All SFC eligible courses from 1 Oct 2020
• Additional Credit for Mid-Career Support ($500) from 1 Oct 2020
• To strengthen individual ownership
of skills development and lifelong
learning
• Singaporeans aged 25 and above • SingPass required
• Pay credit to training providers within 60
days before the course starts
• For Massive Online Open Courses
(MOOC) – 60 days before course starts
or 90 days after course starts
• MySkillsFuture – Courses
• Approved training providers
WHAT
WHO?
WHO
WHERE
HOW
WHY?
SkillsFuture Credit

46. SkillsFuture Credit
$500
SFC
(since 2016)
$500
SFC Top-Up
(1 Oct 2020)
$500
SFC (Mid Career
Support)
(1 Oct 2020)
No Expiry
Expires on 31
Dec 2025
All Singaporeans
aged 25 and
above in 2020
All Singaporeans
aged 40 to 60
in 2020
$500
SFC
(since 2016)
SFC Top-Up
(1 Oct 2020)
No Expiry
Expires on 31
Dec 2025
Expires on 31
Dec 2025
$500
One-off SFC top-up
• To support upskilling/reskilling efforts and
further deepen lifelong learning
• Can be used for wide range of courses
(industry-oriented and community-driven)
Additional SFC
(Mid-Career Support)
• To support career transition
efforts for those aged 40 to 60
• To be used for selected training
programmes delivered by private
CET Centres / IHLs that lead to
placement outcomes
In view of the COVID-19 situation, the Government has brought forward this one-off top-up, claimable
from 1 Apr 2020 for courses from 12 Institutes of Higher Learning and NTUC LearningHub.
(excluding those
aged 40 to 60)

47. I want advance use of SFC Top Up before 1 Oct 2020
Advance use of SFC Top Up before 1 Oct 2020
is only for courses conducted by
Institutes of Higher Learning* and NTUC Learning Hub
* A list of Institutes of Higher Learning (IHL) are as follows:
Local Universities
• National University of Singapore (NUS)
• Nanyang Technological University (NTU)
• Singapore Management University (SMU)
• Singapore Institute of Technology (SIT)
• Singapore University of Social Sciences (SUSS)
• Singapore University of Technology and Design (SUTD)
Local Polytechnics
• Nanyang Polytechnic (NYP)
• Ngee Ann Polytechnic (NP)
• Republic Polytechnic (RP)
• Singapore Polytechnic (SP)
• Temasek Polytechnic (TP)
ITE
• ITE College Central
• ITE College East
• ITE College West

48. You can now search for courses that are claimable from 12 Institutes of Higher Learning
and NTUC LearningHub (1 Apr 2020 to 30 Sep 2020)
Newly added tab on MySF to facilitate course search for
courses by 12 Institutes of Higher Learning and NTUC
LearningHub
For Advance Use of SFC Top

49. Scenario 1: Use of SkillsFuture Credit to apply for courses from IHLs or NTUC LearningHub
between 1 Apr – 30 Sep 2020
Meet Mr Albert Koh
• 35 years old
• Interested to make a SFC claim to apply for a $1,600 course on Digital Marketing – Search Engine
Marketing by Singapore Management University
• Albert has not used his SFC opening balance of $500
Let’s have a look at how much Albert has to pay
$500
$500
$600
• SFC opening balance
• SFC Top-Up
(from 1 Oct 2020)
Nett course fee payable
(Albert can utilise up to $500 of his SFC to subsidise his course fee)
(As this course is conducted by one of the IHLs, Albert can utilise up to
$500 to subsidise his course fee between 1 Apr to 30 Sep 2020 as
advance use of the SFC top up)
Less SFC Claims
Course Fee Payable
$1,600
Amount
(Digital Marketing by Singapore Polytechnic)

50. Scenario 2: Use of SkillsFuture Credit to apply for a course NOT from IHLs or NTUC LearningHub
between 1 Apr – 30 Sep 2020
• 35 years old
• Interested to make a SFC claim to apply for a $1,600 course on Fast Track Digital Marketing Training
by Marketing Institute of Singapore (MIS)
• Albert has not used his SFC opening balance of $500
$500
$500
$1,100Nett course fee payable
(Albert can utilise up to $500 of his SFC to subsidise his course fee)• SFC opening balance
• SFC Top-Up
(from 1 Oct 2020)
Less SFC Claims
Course Fee Payable
$1,600
Amount
(Digital Marketing by Provider X)
(As this course is not conducted by one of the IHLs, Albert cannot
utilise up to $500 to subsidise his course fee between 1 Apr to 30 Sep
2020 as advance use of the SFC top up.)
Meet Mr Albert Koh
Let’s have a look at how much Albert has to pay

51. I want to use SFC Top Up from 1 Oct 2020
One-off SFC Top Up is for wide range of SFC courses
(industry and community)
Additional SFC (Mid Career Support) is for selected training programmes
delivered by private CET Centres / IHLs that lead to placement outcomes

52. Scenario 3: Use of SkillsFuture Credit to apply for courses from 1 Oct 2020 regardless from IHLs/NTUC
LearningHub or not
Meet Ms Jenny Lim
• 35 years old
• Interested to make a SFC claim to apply for a $1,600 course on Fast Track Digital Marketing Training
by Marketing Institute of Singapore (MIS), The.
• Jenny has not used her SFC opening balance of $500
Let’s have a look at how much Jenny has to pay
$500
$500
$600
• SFC opening balance
• SFC Top-Up
(from 1 Oct 2020)
Nett course fee payable
(Jenny can utilise up to $500 of her SFC to subsidise her course fee)
(Jenny will receive her one-off SFC top-up from 1 Oct 2020)
Less SFC Claims
Course Fee Payable
$1,600
Amount
(App design course by Provider Y)

53. Scenario 4: Use of SkillsFuture Credit to apply for career transition programme offered by the
CET Centres from 1 Oct 2020
Meet Mdm Julie Ng
• 55 years old
• Interested to make a SFC claim to apply for a $1,600 course on Business Administration* from a CET
Centre.
• Julie has not used her SFC opening balance of $500
Let’s have a look at how much Jenny has to pay
$500
$500
$100
Nett course fee payable
$500• SFC (Mid Career Support)
(from 1 Oct 2020)
(Julie can utilise up to $500 of her SFC to subsidise her course fee)
(Julie will receive her top-up from 1 Oct 2020)
(Julie can utilise up to $500 for courses supported under SF Mid Career
Support Programme)
Amount
• SFC opening balance
• SFC Top-Up
(from 1 Oct 2020)
Less SFC Claims
Course Fee Payable $1,600 (Courses supported under SF Mid Career Support Programme)
*Note: Course title and fee is for illustration only

54. Illustration of a
subsidised
course

55. Support Schemes
SEP Income Relief Scheme (SIRS)
What it is: 3 quarterly cash payouts of $3,000 each in May, Jul, and Oct 2020 for eligible self-
employed persons (SEPs). About 100,000 SEPs are expected to benefit from this.
Eligibility Criteria:
• Started work as an SEP on or before 25 March 2020
• Earn a Net Trade Income of no more than $100,000
• Do not own two or more properties (both individual and spouse).
• Live in a property with an annual value of no more than $21,000
• (For married SEPs) the Assessable Income of his/her spouse
does not exceed $70,000
More details: https://www.ntuc.com.sg/SIRS/

56. Support Schemes
SG United Jobs
• An additional 10,000 jobs will be created in the next one year
• Search for suitable positions at https://sgunitedjobs.gov.sg/q
• More permanent positions here: https://mycareersfuture.sg/
SG United Traineeships
• Workforce Singapore will co-share manpower costs with enterprises that offer
traineeships targeted at local first-time jobseekers in 2020
• Up to 8,000 traineeships to be supported, across large and small enterprises.
• Go to SGUnited portal for more details
For other support measures, visit www.supportgowhere.gov.sg/

57. bit.ly/digitalsfa
How to Enhance Your
Career with
SkillsFuture
Download
Learn
Claim 30%, 70% and 100%
discount codes for
other mobile learning
courses on Gnowbe!
Want more?

58. 60
Let’s rise up and emerge stronger by building up our resilience! #SgUnited
Resilience is a mindset and a way of life,
not an end goal.
Use covid-19 as opportunities to grow
stronger and thrive in testing times.
We can choose our response.
Resilience is contagious
(Spread resilience, not the virus!)
Key Takeaways

59. Give us your feedback
and get a FREE e-Book!
Bit.ly/ssg-survey
Scan this QR Code
to complete a simple survey