SlideShare a Scribd company logo
technical support engineer KPI 
In this ppt file, you can ref KPI materials for technical support engineer position 
such as technical support engineer list of KPIs, performance appraisal, job skills, 
KRAs, BSC… 
If you need more KPI materials for technical support engineer, 
please visit: kpi123.com/list-of-kpi-samples 
Other materials from kpi123.com 
• Top 28 performance appraisal forms 
• 11 performance appraisal methods 
• 1125 performance review phrases 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Steps to create KPIs of technical support engineer 
1. To build KPI system for this position, you can 
follow the steps below: 
2. Define operational objectives for Construction 
technician monthly, quarterly, 6 months, yearly. 
3. Identify Key Result Areas for the Construction 
technician. 
4. Identify tasks list. 
5. Determine work procedure for each KRA, each 
task. 
6. Identify methods to measure the results of each 
KRA, task, procedure. 
7. Create Construction technician KPIs 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Mistakes in creating technical support engineer KPIs 
Building KPI system plays an important role in 
evaluating job performance of individual parts, 
divisions and the company’s objectives and 
performance management system in general. The 
development of KPI metrics help to create 
measurement systems, information systems 
throughout the organization. 
1. When building KPI system, you should note the 
following factors: 
2. Do not create too many KPI, KPI be built around 
3-5 KRAs. 
3. KPI should change to suit each stage (depending 
on your goals). 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
How to design technical support engineer KPIs 
1. KPIs should be clearly linked to 
the strategy, i.e. the things that 
matter the most. 
2. KPIs have to provide the answers 
to our most important questions. 
3. KPIs should be primarily designed 
to empower employees and provide 
them with the relevant information to 
learn. 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Interview questions and answers – free download/ pdf and ppt file 
Types of KPIs: 
1. Process KPIs - measure the efficiency or productivity of a business process. Examples - 
Days to deliver an order. 
2. Input KPIs - measure assets and resources invested in or used to generate business 
results. Examples - Dollars spent on research and development, Funding for employee 
training, Quality of raw materials. 
3. Output KPIs - measure the financial and nonfinancial results of business activities. 
Examples - Revenues, Number of new customers acquired. 
4. Leading KPI - measure activities that have a significant effect on future performance. Drive 
the performance of the outcome measure, being predictor of success or failure. 
5. Lagging KPI - is a type of indicator that reflect the success or failure after an event has 
been consumed. Such as most financial KPIs, measure the output of past activity. 
6. Outcome KPI - Reflects overall results or impact of the business activity in terms of 
generated benefits, as a quantification of performance. Examples are customer retention, 
brand awareness. 
7. Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait. Examples 
are employee satisfaction through surveys which gives a qualitative report. 
8. Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging 
numbers. Quantitative data is most common in measurement and therefore forms the 
backbone of most KPIs. 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
Top KPI materials for technical support engineer 
If you need more KPI materials for technical 
support engineer, 
please visit: kpi123.com/list-of-kpi-samples 
Other materials from kpi123.com 
•Top 28 performance appraisal forms 
•11 performance appraisal methods 
•1125 performance review phrases 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file
Top KPI materials for technical support engineer 
If you need more KPI materials for technical 
support engineer, 
please visit: kpi123.com/list-of-kpi-samples 
Other materials from kpi123.com 
•Top 28 performance appraisal forms 
•11 performance appraisal methods 
•1125 performance review phrases 
Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods 
Interview questions and answers – free download/ pdf and ppt file

More Related Content

What's hot

Quality inspector kpi
Quality inspector kpiQuality inspector kpi
Quality inspector kpi
mecarjom
 
Administrative executive kpi
Administrative executive kpiAdministrative executive kpi
Administrative executive kpi
kertdoret
 
Office administrative assistant kpi
Office administrative assistant kpiOffice administrative assistant kpi
Office administrative assistant kpi
kertdoret
 
Qa lead kpi
Qa lead kpiQa lead kpi
Qa lead kpi
jommerica
 
Administrative manager kpi
Administrative manager kpiAdministrative manager kpi
Administrative manager kpi
doretpore
 
Store keeper kpi
Store keeper kpiStore keeper kpi
Store keeper kpi
cadasjom
 
Kpi workshop
Kpi workshopKpi workshop
Kpi workshop
ravulapallidavis
 
Administrative clerk kpi
Administrative clerk kpiAdministrative clerk kpi
Administrative clerk kpi
doretpore
 
Hr generalist kpi
Hr generalist kpiHr generalist kpi
Hr generalist kpi
zewfurita
 
Network systems administrator kpi
Network systems administrator kpiNetwork systems administrator kpi
Network systems administrator kpi
jomcori
 
Best Practices in Auditing
Best Practices in AuditingBest Practices in Auditing
Best Practices in Auditing
PECB
 
Electrical technician kpi
Electrical technician kpiElectrical technician kpi
Electrical technician kpi
qewtiret
 
Kpi for finance manager
Kpi for finance managerKpi for finance manager
Kpi for finance manager
mohablackdavis
 
Pre sales engineer kpis
Pre sales engineer kpisPre sales engineer kpis
Pre sales engineer kpis
gennitari
 
Kpi for hr department
Kpi for hr departmentKpi for hr department
Kpi for hr department
harrisrytermoha
 
Key Performance Indicators
Key Performance Indicators Key Performance Indicators
Key Performance Indicators
shady mohammed
 
Linux home-networking
Linux home-networkingLinux home-networking
Linux home-networking
Jairo Cogollo
 
Internal Auditor Course
Internal Auditor CourseInternal Auditor Course
Internal Auditor Course
Dan Stehling
 
Security officer kpi
Security officer kpiSecurity officer kpi
Security officer kpi
jomrichsa
 
Housekeeping manager kpi
Housekeeping manager kpiHousekeeping manager kpi
Housekeeping manager kpi
mifaspoge
 

What's hot (20)

Quality inspector kpi
Quality inspector kpiQuality inspector kpi
Quality inspector kpi
 
Administrative executive kpi
Administrative executive kpiAdministrative executive kpi
Administrative executive kpi
 
Office administrative assistant kpi
Office administrative assistant kpiOffice administrative assistant kpi
Office administrative assistant kpi
 
Qa lead kpi
Qa lead kpiQa lead kpi
Qa lead kpi
 
Administrative manager kpi
Administrative manager kpiAdministrative manager kpi
Administrative manager kpi
 
Store keeper kpi
Store keeper kpiStore keeper kpi
Store keeper kpi
 
Kpi workshop
Kpi workshopKpi workshop
Kpi workshop
 
Administrative clerk kpi
Administrative clerk kpiAdministrative clerk kpi
Administrative clerk kpi
 
Hr generalist kpi
Hr generalist kpiHr generalist kpi
Hr generalist kpi
 
Network systems administrator kpi
Network systems administrator kpiNetwork systems administrator kpi
Network systems administrator kpi
 
Best Practices in Auditing
Best Practices in AuditingBest Practices in Auditing
Best Practices in Auditing
 
Electrical technician kpi
Electrical technician kpiElectrical technician kpi
Electrical technician kpi
 
Kpi for finance manager
Kpi for finance managerKpi for finance manager
Kpi for finance manager
 
Pre sales engineer kpis
Pre sales engineer kpisPre sales engineer kpis
Pre sales engineer kpis
 
Kpi for hr department
Kpi for hr departmentKpi for hr department
Kpi for hr department
 
Key Performance Indicators
Key Performance Indicators Key Performance Indicators
Key Performance Indicators
 
Linux home-networking
Linux home-networkingLinux home-networking
Linux home-networking
 
Internal Auditor Course
Internal Auditor CourseInternal Auditor Course
Internal Auditor Course
 
Security officer kpi
Security officer kpiSecurity officer kpi
Security officer kpi
 
Housekeeping manager kpi
Housekeeping manager kpiHousekeeping manager kpi
Housekeeping manager kpi
 

Viewers also liked

Technical support engineer performance appraisal
Technical support engineer performance appraisalTechnical support engineer performance appraisal
Technical support engineer performance appraisal
alexanderhill006
 
Technical support manager kpi
Technical support manager kpiTechnical support manager kpi
Technical support manager kpi
tomjonhss
 
Goal Examples for Support Teams
Goal Examples for Support TeamsGoal Examples for Support Teams
Goal Examples for Support Teams
BetterWorks
 
Engineering kpi examples
Engineering kpi examplesEngineering kpi examples
Engineering kpi examples
gallaravumartin
 
25 KPIs Every Manager Needs To Know
25 KPIs Every Manager Needs To Know25 KPIs Every Manager Needs To Know
25 KPIs Every Manager Needs To Know
Bernard Marr
 
Technical support technician performance appraisal
Technical support technician performance appraisalTechnical support technician performance appraisal
Technical support technician performance appraisal
lucaschaplin8
 
KPI for HR Manager - Sample of KPIs for HR
KPI for HR Manager - Sample of KPIs for HRKPI for HR Manager - Sample of KPIs for HR
KPI for HR Manager - Sample of KPIs for HR
Yodhia Antariksa
 
Goal Examples for Engineers
Goal Examples for EngineersGoal Examples for Engineers
Goal Examples for Engineers
BetterWorks
 
Kra presentation
Kra presentationKra presentation
Kra presentation
sarkarjhuma1
 
Administrative staff kpi
Administrative staff kpiAdministrative staff kpi
Administrative staff kpi
kertdoret
 
Technical manager kpi
Technical manager kpiTechnical manager kpi
Technical manager kpi
jonhsoption
 
KEY PERFORMANCE INDICATOR
KEY PERFORMANCE INDICATORKEY PERFORMANCE INDICATOR
KEY PERFORMANCE INDICATOR
speedcars
 
Senior systems administrator kpi
Senior systems administrator kpiSenior systems administrator kpi
Senior systems administrator kpi
jomcori
 
It system administrator perfomance appraisal 2
It system administrator perfomance appraisal 2It system administrator perfomance appraisal 2
It system administrator perfomance appraisal 2
tonychoper0404
 
KRA: My 15 best ideas
KRA: My 15 best ideasKRA: My 15 best ideas
KRA: My 15 best ideas
djleu
 
The 80/20 Rule for Desktop KPI's: Less is More!
The 80/20 Rule for Desktop KPI's: Less is More!The 80/20 Rule for Desktop KPI's: Less is More!
The 80/20 Rule for Desktop KPI's: Less is More!
MetricNet
 
Individual and team goals
Individual and team goalsIndividual and team goals
Individual and team goals
Yuval Yeret
 
Technical advisor kpi
Technical advisor kpiTechnical advisor kpi
Technical advisor kpi
tomjonhss
 
Vice president of technology performance appraisal
Vice president of technology performance appraisalVice president of technology performance appraisal
Vice president of technology performance appraisal
scottprice364
 
Technical support specialist kpi
Technical support specialist kpiTechnical support specialist kpi
Technical support specialist kpi
tomjonhss
 

Viewers also liked (20)

Technical support engineer performance appraisal
Technical support engineer performance appraisalTechnical support engineer performance appraisal
Technical support engineer performance appraisal
 
Technical support manager kpi
Technical support manager kpiTechnical support manager kpi
Technical support manager kpi
 
Goal Examples for Support Teams
Goal Examples for Support TeamsGoal Examples for Support Teams
Goal Examples for Support Teams
 
Engineering kpi examples
Engineering kpi examplesEngineering kpi examples
Engineering kpi examples
 
25 KPIs Every Manager Needs To Know
25 KPIs Every Manager Needs To Know25 KPIs Every Manager Needs To Know
25 KPIs Every Manager Needs To Know
 
Technical support technician performance appraisal
Technical support technician performance appraisalTechnical support technician performance appraisal
Technical support technician performance appraisal
 
KPI for HR Manager - Sample of KPIs for HR
KPI for HR Manager - Sample of KPIs for HRKPI for HR Manager - Sample of KPIs for HR
KPI for HR Manager - Sample of KPIs for HR
 
Goal Examples for Engineers
Goal Examples for EngineersGoal Examples for Engineers
Goal Examples for Engineers
 
Kra presentation
Kra presentationKra presentation
Kra presentation
 
Administrative staff kpi
Administrative staff kpiAdministrative staff kpi
Administrative staff kpi
 
Technical manager kpi
Technical manager kpiTechnical manager kpi
Technical manager kpi
 
KEY PERFORMANCE INDICATOR
KEY PERFORMANCE INDICATORKEY PERFORMANCE INDICATOR
KEY PERFORMANCE INDICATOR
 
Senior systems administrator kpi
Senior systems administrator kpiSenior systems administrator kpi
Senior systems administrator kpi
 
It system administrator perfomance appraisal 2
It system administrator perfomance appraisal 2It system administrator perfomance appraisal 2
It system administrator perfomance appraisal 2
 
KRA: My 15 best ideas
KRA: My 15 best ideasKRA: My 15 best ideas
KRA: My 15 best ideas
 
The 80/20 Rule for Desktop KPI's: Less is More!
The 80/20 Rule for Desktop KPI's: Less is More!The 80/20 Rule for Desktop KPI's: Less is More!
The 80/20 Rule for Desktop KPI's: Less is More!
 
Individual and team goals
Individual and team goalsIndividual and team goals
Individual and team goals
 
Technical advisor kpi
Technical advisor kpiTechnical advisor kpi
Technical advisor kpi
 
Vice president of technology performance appraisal
Vice president of technology performance appraisalVice president of technology performance appraisal
Vice president of technology performance appraisal
 
Technical support specialist kpi
Technical support specialist kpiTechnical support specialist kpi
Technical support specialist kpi
 

Similar to Technical support engineer kpi

Technical support analyst kpi
Technical support analyst kpiTechnical support analyst kpi
Technical support analyst kpi
tomjonhss
 
Technical assistant kpi
Technical assistant kpiTechnical assistant kpi
Technical assistant kpi
jonhsoption
 
Technical analyst kpi
Technical analyst kpiTechnical analyst kpi
Technical analyst kpi
jonhsoption
 
Technical architect kpi
Technical architect kpiTechnical architect kpi
Technical architect kpi
tomjonhss
 
Technical consultant kpi
Technical consultant kpiTechnical consultant kpi
Technical consultant kpi
tomjonhss
 
Technical recruiter kpi
Technical recruiter kpiTechnical recruiter kpi
Technical recruiter kpi
tomjonhss
 
Technical coordinator kpi
Technical coordinator kpiTechnical coordinator kpi
Technical coordinator kpi
tomjonhss
 
Technical specialist kpi
Technical specialist kpiTechnical specialist kpi
Technical specialist kpi
tomjonhss
 
Technical project manager kpi
Technical project manager kpiTechnical project manager kpi
Technical project manager kpi
tomjonhss
 
Technical officer kpi
Technical officer kpiTechnical officer kpi
Technical officer kpi
tomjonhss
 
Technical director kpi
Technical director kpiTechnical director kpi
Technical director kpi
jonhsoption
 
Technical writer kpi
Technical writer kpiTechnical writer kpi
Technical writer kpi
jonhsoption
 
Technical lead kpi
Technical lead kpiTechnical lead kpi
Technical lead kpi
tomjonhss
 
Facilities technician kpi
Facilities technician kpiFacilities technician kpi
Facilities technician kpi
zadeporit
 
Operations engineer kpi
Operations engineer kpiOperations engineer kpi
Operations engineer kpi
jompoke
 
Project technician kpi
Project technician kpiProject technician kpi
Project technician kpi
katkgenfu
 
Technical product manager kpi
Technical product manager kpiTechnical product manager kpi
Technical product manager kpi
tomjonhss
 
Technical product manager kpi
Technical product manager kpiTechnical product manager kpi
Technical product manager kpi
viretjom
 
Procurement engineer kpi
Procurement engineer kpiProcurement engineer kpi
Procurement engineer kpi
gjomferas
 
Facilities engineer kpi
Facilities engineer kpiFacilities engineer kpi
Facilities engineer kpi
fugesdvay
 

Similar to Technical support engineer kpi (20)

Technical support analyst kpi
Technical support analyst kpiTechnical support analyst kpi
Technical support analyst kpi
 
Technical assistant kpi
Technical assistant kpiTechnical assistant kpi
Technical assistant kpi
 
Technical analyst kpi
Technical analyst kpiTechnical analyst kpi
Technical analyst kpi
 
Technical architect kpi
Technical architect kpiTechnical architect kpi
Technical architect kpi
 
Technical consultant kpi
Technical consultant kpiTechnical consultant kpi
Technical consultant kpi
 
Technical recruiter kpi
Technical recruiter kpiTechnical recruiter kpi
Technical recruiter kpi
 
Technical coordinator kpi
Technical coordinator kpiTechnical coordinator kpi
Technical coordinator kpi
 
Technical specialist kpi
Technical specialist kpiTechnical specialist kpi
Technical specialist kpi
 
Technical project manager kpi
Technical project manager kpiTechnical project manager kpi
Technical project manager kpi
 
Technical officer kpi
Technical officer kpiTechnical officer kpi
Technical officer kpi
 
Technical director kpi
Technical director kpiTechnical director kpi
Technical director kpi
 
Technical writer kpi
Technical writer kpiTechnical writer kpi
Technical writer kpi
 
Technical lead kpi
Technical lead kpiTechnical lead kpi
Technical lead kpi
 
Facilities technician kpi
Facilities technician kpiFacilities technician kpi
Facilities technician kpi
 
Operations engineer kpi
Operations engineer kpiOperations engineer kpi
Operations engineer kpi
 
Project technician kpi
Project technician kpiProject technician kpi
Project technician kpi
 
Technical product manager kpi
Technical product manager kpiTechnical product manager kpi
Technical product manager kpi
 
Technical product manager kpi
Technical product manager kpiTechnical product manager kpi
Technical product manager kpi
 
Procurement engineer kpi
Procurement engineer kpiProcurement engineer kpi
Procurement engineer kpi
 
Facilities engineer kpi
Facilities engineer kpiFacilities engineer kpi
Facilities engineer kpi
 

More from jonhsoption

Vp supply chain kpi
Vp supply chain kpiVp supply chain kpi
Vp supply chain kpi
jonhsoption
 
Supply chain technician kpi
Supply chain technician kpiSupply chain technician kpi
Supply chain technician kpi
jonhsoption
 
Supply chain supervisor kpi
Supply chain supervisor kpiSupply chain supervisor kpi
Supply chain supervisor kpi
jonhsoption
 
Supply chain intern kpi
Supply chain intern kpiSupply chain intern kpi
Supply chain intern kpi
jonhsoption
 
Supply chain controller kpi
Supply chain controller kpiSupply chain controller kpi
Supply chain controller kpi
jonhsoption
 
Supply chain head kpi
Supply chain head kpiSupply chain head kpi
Supply chain head kpi
jonhsoption
 
Supply chain clerk kpi
Supply chain clerk kpiSupply chain clerk kpi
Supply chain clerk kpi
jonhsoption
 
Supply chain buyer kpi
Supply chain buyer kpiSupply chain buyer kpi
Supply chain buyer kpi
jonhsoption
 
Supply chain associate kpi
Supply chain associate kpiSupply chain associate kpi
Supply chain associate kpi
jonhsoption
 

More from jonhsoption (9)

Vp supply chain kpi
Vp supply chain kpiVp supply chain kpi
Vp supply chain kpi
 
Supply chain technician kpi
Supply chain technician kpiSupply chain technician kpi
Supply chain technician kpi
 
Supply chain supervisor kpi
Supply chain supervisor kpiSupply chain supervisor kpi
Supply chain supervisor kpi
 
Supply chain intern kpi
Supply chain intern kpiSupply chain intern kpi
Supply chain intern kpi
 
Supply chain controller kpi
Supply chain controller kpiSupply chain controller kpi
Supply chain controller kpi
 
Supply chain head kpi
Supply chain head kpiSupply chain head kpi
Supply chain head kpi
 
Supply chain clerk kpi
Supply chain clerk kpiSupply chain clerk kpi
Supply chain clerk kpi
 
Supply chain buyer kpi
Supply chain buyer kpiSupply chain buyer kpi
Supply chain buyer kpi
 
Supply chain associate kpi
Supply chain associate kpiSupply chain associate kpi
Supply chain associate kpi
 

Technical support engineer kpi

  • 1. technical support engineer KPI In this ppt file, you can ref KPI materials for technical support engineer position such as technical support engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… If you need more KPI materials for technical support engineer, please visit: kpi123.com/list-of-kpi-samples Other materials from kpi123.com • Top 28 performance appraisal forms • 11 performance appraisal methods • 1125 performance review phrases Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 2. Steps to create KPIs of technical support engineer 1. To build KPI system for this position, you can follow the steps below: 2. Define operational objectives for Construction technician monthly, quarterly, 6 months, yearly. 3. Identify Key Result Areas for the Construction technician. 4. Identify tasks list. 5. Determine work procedure for each KRA, each task. 6. Identify methods to measure the results of each KRA, task, procedure. 7. Create Construction technician KPIs Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 3. Mistakes in creating technical support engineer KPIs Building KPI system plays an important role in evaluating job performance of individual parts, divisions and the company’s objectives and performance management system in general. The development of KPI metrics help to create measurement systems, information systems throughout the organization. 1. When building KPI system, you should note the following factors: 2. Do not create too many KPI, KPI be built around 3-5 KRAs. 3. KPI should change to suit each stage (depending on your goals). Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 4. How to design technical support engineer KPIs 1. KPIs should be clearly linked to the strategy, i.e. the things that matter the most. 2. KPIs have to provide the answers to our most important questions. 3. KPIs should be primarily designed to empower employees and provide them with the relevant information to learn. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 5. Interview questions and answers – free download/ pdf and ppt file Types of KPIs: 1. Process KPIs - measure the efficiency or productivity of a business process. Examples - Days to deliver an order. 2. Input KPIs - measure assets and resources invested in or used to generate business results. Examples - Dollars spent on research and development, Funding for employee training, Quality of raw materials. 3. Output KPIs - measure the financial and nonfinancial results of business activities. Examples - Revenues, Number of new customers acquired. 4. Leading KPI - measure activities that have a significant effect on future performance. Drive the performance of the outcome measure, being predictor of success or failure. 5. Lagging KPI - is a type of indicator that reflect the success or failure after an event has been consumed. Such as most financial KPIs, measure the output of past activity. 6. Outcome KPI - Reflects overall results or impact of the business activity in terms of generated benefits, as a quantification of performance. Examples are customer retention, brand awareness. 7. Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait. Examples are employee satisfaction through surveys which gives a qualitative report. 8. Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging numbers. Quantitative data is most common in measurement and therefore forms the backbone of most KPIs. Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods
  • 6. Top KPI materials for technical support engineer If you need more KPI materials for technical support engineer, please visit: kpi123.com/list-of-kpi-samples Other materials from kpi123.com •Top 28 performance appraisal forms •11 performance appraisal methods •1125 performance review phrases Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file
  • 7. Top KPI materials for technical support engineer If you need more KPI materials for technical support engineer, please visit: kpi123.com/list-of-kpi-samples Other materials from kpi123.com •Top 28 performance appraisal forms •11 performance appraisal methods •1125 performance review phrases Top materials: top sales KPIs, Top 28 performance appraisal forms, 11 performance appraisal methods Interview questions and answers – free download/ pdf and ppt file