ServiceGuru is The mobile training and communication platform for frontline staff in your company. The functional presentation describes all the functions of ServiceGuru. Open up to learn more about your employees' training systems.

1. Mobile Learning and Business
Communication Platform

2. ServiceGuru is everything you need for creation of effective
learning system
You can control the whole
learning process of each
employee using a single data
panel
Manager room

3. ServiceGuru is everything you need for effective learning
Application for employee
Everything the employee needs is to download
the application and log in to the account inside
your platform. The employee will immediately
have access to all available courses, tests and
other materials

4. It is rather easy to arrange the employee
development system of your company
Upload learning materials
The built-in design tool of educational courses
makes it possible to create learning content within
minutes
Invite employees
Send access to the employees, whom you want to
train. Viewing of lessons, presentations, videos
and execution of test cases are available directly
on their smartphones.
Track results
The analytics function reduces the time of
processing of qualifying examination results. You
can track employee achievements single-click ease
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2
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5. News feed
News feed
The main screen, from which the employee starts
his path in the application, displays available tasks
assigned to him, as well as company news,
colleagues achievements, received awards and
new materials.
We are trying to make sure, the employee will not
miss any single important message and will
always be aware of company news

6. Menu, assortment, standards
Conveniently organized catalogue allows
you to place any information in form of
photos and text; in each data unit you can
paste a link to the third-party resources.
For your convenience, you can add data
units to your favorites and then come back
and continue learning.

7. With the help of special
functionality, you can train
employees on additional sales
Did anybody order pancakes at the checkout?
Let’s teach cashiers to offer juices and toppings to
visitors and, thus, increase the average bill
Functionality, additional sales

8. Educational courses
Educational courses allow combining several
types of educational content (photos, videos,
audio, texts, long reads, polls, links to the third-
party resources, documents, presentations)
within one course
Using these elements, you can create an
educational path for any business objectives.

9. Tests
The built-in testing system allows using various
ways for staff testing. Open-ended and closed-
ended questions, as well as detailed reports on
completion of tests provide the possibilities of
flexible system development, knowledge and
motivation control
Our system provides the option of “educational
testing” when the examinee gets correct and
incorrect answers after the tasks. It allows to
significantly increase the learning speed and
prepare the employee for qualifying examination

10. Library and knowledge base
This section can contain any documents and
materials.
The section can be used as the corporate
library, for example, for placing orders,
regulations and other important materials
necessary for your employee

11. Qualifying examination
Check the knowledge level of your employees
at any moment
Implement non-recurrent qualifying
examination, scheduled testing, assign
qualifying examination for certain employees or
groups, prepare questions and answer options,
set time limit for answers, specify the number
of tries and the percentage of correct answers
for successful qualifying examination
implementation

12. Awards and Rating
The internal rating and gamification
system makes the learning process
more efficient. Employees compete
with each other and get awards for
their achievements.

13. Chat and communication
The application has a two-way chat with
employees, as well as push notifications of news
and promotions. Send messages, notify
everyone at once, by position or certain
employee of news, promotions and new menu
positions. Your team will receive a push
notification and won’t definitely miss anything
important.
You can attach a link to the message to any
materials, both within the application and to
external resources. The news will be displayed in
the news feed and in the corresponding section

14. Polls and checklists
Polls and checklists allow assigning
the polls to employees, as well as
recording the tasks status in the
checklist

15. End-to-end analytics
All employees are clearly visible
All statistics are visible broken down by
employees. You can immediately notice who is
the weak link in the chain and find out the
reason from the manager of this point
You can control the whole educational process
of each object and each employee through
the single data panel
The visual analytics system provides
information on employee activity and
restaurants rating, while the reporting system
forms the achievement reports in any
required form and context

16. Efficacy
Using ServiceGuru you will:
• Shorten the adaptation period of
employees by 2 times
• Reduce education costs
by 100 times
• Increase the effectiveness of training
managers
by 1000 times
• Reduce expenses for business trips by
10 times
• Increase sales by 10%
during the week introducing
new products

17. Mobile Learning and Business
Communication Platform
Thanks for your attention!
Serz Gorbunoff
sg@service.guru
tlg:@andbusines