Abstract:
The hospitality industry is experiencing a significant transformation with the rise of service robots. Service
robots, also known as robotic assistants or autonomous robots, are intelligent machines designed to perform
various tasks and interact with guests in hospitality settings. These robots can be found in hotels,
restaurants, cruise ships, and other hospitality establishments, offering a range of services such as concierge
assistance, room service delivery, and guest interaction. By examining the existing literature and conducting
relevant research, the objective is to provide insights into the benefits, challenges, and potential solutions
associated with the integration of service robots in hospitality settings. A comprehensive literature review is
conducted to gather existing knowledge, theories, and findings related to service robots in the hospitality
industry. Academic databases, scholarly journals, conference proceedings, and relevant industry reports are
consulted to identify relevant studies. The results from the study indicate that the majority of customers
perceive service robots positively, with high satisfaction ratings for personalized interactions and quick
service delivery. Customers appreciate the convenience and novelty of interacting with robots, leading to
increased overall satisfaction scores. The research on the rise of service robots in the hospitality industry
demonstrates their potential to enhance customer satisfaction, improve operational efficiency, and reshape
employee dynamics. The positive customer response and increased job satisfaction among employees
indicate the promising role of service robots in hospitality settings.
Keywords: Service robots, Hospitality industry, Customer satisfaction, Operational efficiency.
Abstract:
The hospitality industry is experiencing a significant transformation with the rise of service robots. Service
robots, also known as robotic assistants or autonomous robots, are intelligent machines designed to perform
various tasks and interact with guests in hospitality settings. These robots can be found in hotels,
restaurants, cruise ships, and other hospitality establishments, offering a range of services such as concierge
assistance, room service delivery, and guest interaction. By examining the existing literature and conducting
relevant research, the objective is to provide insights into the benefits, challenges, and potential solutions
associated with the integration of service robots in hospitality settings. A comprehensive literature review is
conducted to gather existing knowledge, theories, and findings related to service robots in the hospitality
industry. Academic databases, scholarly journals, conference proceedings, and relevant industry reports are
consulted to identify relevant studies. The results from the study indicate that the majority of customers
perceive service robots positively, with high satisfaction ratings for personalized interactions and quick
service delivery. Customers appreciate the convenience and novelty of interacting with robots, leading to
increased overall satisfaction scores. The research on the rise of service robots in the hospitality industry
demonstrates their potential to enhance customer satisfaction, improve operational efficiency, and reshape
employee dynamics. The positive customer response and increased job satisfaction among employees
indicate the promising role of service robots in hospitality settings.
Keywords: Service robots, Hospitality industry, Customer satisfaction, Operational efficiency.
Designing a Digital Service Concept for a Professional Business ServiceSofia Nyyssönen
Professional and knowledge-intensive service organizations are concepts that are sometimes used interchangeably. Both concepts refer to expert services that rely on a substantial body of complex knowledge, which is often seen to be characteristics of highly skilled employees. The project investigates the potential of service design to design a digital service concept for professional services that retains knowledge and applies insights that could noticeably improve the effectiveness of or-ganizations. The focus is on the customer’s value creating processes, where value emerges for customers and is perceived by them. Service design is a process that implies work on projects to integrate new service systems into organisations.
Digital Omotenashi : Toward a Smart Tourism Design SystemsDavid Vicent
Excellent Article published in Sustainability review about the concept of digittal omotenashi, a socio-technical planning model that includes the social effect of technology in developping smart tourism ecosystems. Very valuable as bibliography for smart tourism planning.
Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...David Vicent
A fantastic article by authors from Salerno University ( Italy) . It proposes a very nice integrated model between technology and sustainability in natural areas, a good base for designing smart tourism models in rural areas. Very good Bibliography for 2030 Agendas in Tourism.
Procurement stage reviewStudent needs to identify a project proc.docxstilliegeorgiana
Procurement stage review
Student needs to identify a project procurement stage, process, or critical success factor as his/her topic for the term project. The topic should be used for all three submissions. A list of potential topics include the following.
· Plan, Specification and Estimate (PS&E)
Student is required to select one topic and perform a comprehensive review. A good review paper is expected to be 7000-9000 words plus figures and tables. A student can either conduct an in-depth review of 3-5 journal papers with calculation and analysis or a broad general review of more than 15 articles on a specific topic.
Optimizing Public Transport Schedules to Minimize Energy Use and Wait Times
Public transport system plays an important role in any city to travel through it seamlessly with reduced individual effort and it also improves several other factors like congestion and the environment. The authorities of the public transport company must strive to improve policymaking by using tools to attain effective utilization of energy while increasing their capabilities of serving more individuals. E-participation is one of the categories that can be used to collect feedback and improve the schedules by simply enabling a click of the button for a more suitable schedule by everyone. For instance, by enabling a new option to “choose my schedule” can be included in the already existing “Ventra App” in Chicago to group the individuals and have a definitive schedule that would serve the maximum people and eliminating the less effective schedules thereby minimizing energy use.
Coming to the passenger wait times, again e-participation can be an effective tool wherein an app that runs on web 2.0 and is build using android/ iOS can be used to record the arrivals of the passengers and align the schedules. Also, the opinion mining tools like RapidMiner can be used to collect the opinions of the users and classify them based on their intents/ opinions on the currents timings and then modifying the policies to reduce the wait times. These tools can collect data from all the variety of sources and then use machine learning approaches to derive an optimized schedule that improves the efficiency and thereby reducing the wait times.
Importance of tools in policymaking
In an organization, the development of the business always lies with the implementation of some techniques in the system that is actually related to making the policy in the system. The technologies that are seen to be used in the system certainly have some importance when defining the process in the system and identifying the process during the time of communication-related to the information is always important for making the policy. The techniques that are seen to be used by the organization in the system certainly have some important steps to follow during the time of developing a policy in the system (Furlan, Torresan, Ronco, Critto, Breil, Kontogianni & Marcomini, 20 ...
This research uses a Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) protocol to investigate the utility of artificially intelligent (AI) conversational chatbots in service business settings. The findings shed light on key theoretical underpinnings focussed on human–computer interactions and clarify the benefits and costs of using responsive chatbot technologies. This contribution implies that, for the time being, works are still in progress for interactive, anthropomorphic chatbots to mimic human customer services agents’ verbal, vocal and visual cues, when they respond to online queries. In conclusion it puts forward plausible research avenues in this promising area of study.
Km4City: how to make smart and resilient your city, beginner documentPaolo Nesi
Open Source and inter-operable tools to
• keep city under control via personalized dashboards
• monitoring services’ status of city operators
• monitoring and understanding the city users behaviour
• collecting moods, contributions and data from the city users
• monitoring social media for city services and events, event predictions
• improve city resilience, reducing risks and decision support by:
• assessing city resilience level
• improving city resilience, providing objective hints
• improving city users awareness with personal city assistants and participatory tools
• transform data in value for the city:
• enabling commercial and business applications
• aggregating multi-domain data and services for SMEs and city operators
• enabling integrated city services into third party web portal for all
• providing suggestion on demand services for SMEs and city operators
• accelerating and simplifying the implementation of business and service oriented Apps
Follow the Km4City City Smartener Process
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...Beniamino Murgante
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Management
Chiabai Aline - Basque Centre for Climate Change BC3, Bilbao,
Rocca Lorena - Department of Geography, University of Padova
Chiarullo Livio - Livio Chiarullo, Eni Foundation Enrico Mattei, Italy
Enhancing the Utility Customer Experience: A Digital FrameworkCognizant
For utilities organizations, providing a digitally enhanced customer experience and journey is essential to remain competitive in the world of new age energy prosumers.
This is a presentation of the VISUAL language for specification and analysis of services. It consists of terminology, graphical elements, diagrams, methods and tools.
Designing a Digital Service Concept for a Professional Business ServiceSofia Nyyssönen
Professional and knowledge-intensive service organizations are concepts that are sometimes used interchangeably. Both concepts refer to expert services that rely on a substantial body of complex knowledge, which is often seen to be characteristics of highly skilled employees. The project investigates the potential of service design to design a digital service concept for professional services that retains knowledge and applies insights that could noticeably improve the effectiveness of or-ganizations. The focus is on the customer’s value creating processes, where value emerges for customers and is perceived by them. Service design is a process that implies work on projects to integrate new service systems into organisations.
Digital Omotenashi : Toward a Smart Tourism Design SystemsDavid Vicent
Excellent Article published in Sustainability review about the concept of digittal omotenashi, a socio-technical planning model that includes the social effect of technology in developping smart tourism ecosystems. Very valuable as bibliography for smart tourism planning.
Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...David Vicent
A fantastic article by authors from Salerno University ( Italy) . It proposes a very nice integrated model between technology and sustainability in natural areas, a good base for designing smart tourism models in rural areas. Very good Bibliography for 2030 Agendas in Tourism.
Procurement stage reviewStudent needs to identify a project proc.docxstilliegeorgiana
Procurement stage review
Student needs to identify a project procurement stage, process, or critical success factor as his/her topic for the term project. The topic should be used for all three submissions. A list of potential topics include the following.
· Plan, Specification and Estimate (PS&E)
Student is required to select one topic and perform a comprehensive review. A good review paper is expected to be 7000-9000 words plus figures and tables. A student can either conduct an in-depth review of 3-5 journal papers with calculation and analysis or a broad general review of more than 15 articles on a specific topic.
Optimizing Public Transport Schedules to Minimize Energy Use and Wait Times
Public transport system plays an important role in any city to travel through it seamlessly with reduced individual effort and it also improves several other factors like congestion and the environment. The authorities of the public transport company must strive to improve policymaking by using tools to attain effective utilization of energy while increasing their capabilities of serving more individuals. E-participation is one of the categories that can be used to collect feedback and improve the schedules by simply enabling a click of the button for a more suitable schedule by everyone. For instance, by enabling a new option to “choose my schedule” can be included in the already existing “Ventra App” in Chicago to group the individuals and have a definitive schedule that would serve the maximum people and eliminating the less effective schedules thereby minimizing energy use.
Coming to the passenger wait times, again e-participation can be an effective tool wherein an app that runs on web 2.0 and is build using android/ iOS can be used to record the arrivals of the passengers and align the schedules. Also, the opinion mining tools like RapidMiner can be used to collect the opinions of the users and classify them based on their intents/ opinions on the currents timings and then modifying the policies to reduce the wait times. These tools can collect data from all the variety of sources and then use machine learning approaches to derive an optimized schedule that improves the efficiency and thereby reducing the wait times.
Importance of tools in policymaking
In an organization, the development of the business always lies with the implementation of some techniques in the system that is actually related to making the policy in the system. The technologies that are seen to be used in the system certainly have some importance when defining the process in the system and identifying the process during the time of communication-related to the information is always important for making the policy. The techniques that are seen to be used by the organization in the system certainly have some important steps to follow during the time of developing a policy in the system (Furlan, Torresan, Ronco, Critto, Breil, Kontogianni & Marcomini, 20 ...
This research uses a Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) protocol to investigate the utility of artificially intelligent (AI) conversational chatbots in service business settings. The findings shed light on key theoretical underpinnings focussed on human–computer interactions and clarify the benefits and costs of using responsive chatbot technologies. This contribution implies that, for the time being, works are still in progress for interactive, anthropomorphic chatbots to mimic human customer services agents’ verbal, vocal and visual cues, when they respond to online queries. In conclusion it puts forward plausible research avenues in this promising area of study.
Km4City: how to make smart and resilient your city, beginner documentPaolo Nesi
Open Source and inter-operable tools to
• keep city under control via personalized dashboards
• monitoring services’ status of city operators
• monitoring and understanding the city users behaviour
• collecting moods, contributions and data from the city users
• monitoring social media for city services and events, event predictions
• improve city resilience, reducing risks and decision support by:
• assessing city resilience level
• improving city resilience, providing objective hints
• improving city users awareness with personal city assistants and participatory tools
• transform data in value for the city:
• enabling commercial and business applications
• aggregating multi-domain data and services for SMEs and city operators
• enabling integrated city services into third party web portal for all
• providing suggestion on demand services for SMEs and city operators
• accelerating and simplifying the implementation of business and service oriented Apps
Follow the Km4City City Smartener Process
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...Beniamino Murgante
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Management
Chiabai Aline - Basque Centre for Climate Change BC3, Bilbao,
Rocca Lorena - Department of Geography, University of Padova
Chiarullo Livio - Livio Chiarullo, Eni Foundation Enrico Mattei, Italy
Enhancing the Utility Customer Experience: A Digital FrameworkCognizant
For utilities organizations, providing a digitally enhanced customer experience and journey is essential to remain competitive in the world of new age energy prosumers.
This is a presentation of the VISUAL language for specification and analysis of services. It consists of terminology, graphical elements, diagrams, methods and tools.
Touchpoint article: Service Prototyping in Action! www.service-design-network...Satu Miettinen
This article is found in Touchpoint service design journal: Touchpoint 3#2 “Organisational Change”, link to the SDN website (www.service-design-network.org/tp-catalog)
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.