SlideShare a Scribd company logo
Service design terminology Satu Miettinen Kuva: Reetta Kerola
Service design ,[object Object]
Service ecology ,[object Object],[object Object]
The network of actors related to ageing in the city of Helsinki. Source: HDL
Customer journey ,[object Object]
Customer journey: train ride ,[object Object],[object Object],Kuva: Reetta Kerola
[object Object],[object Object],Kuva: Reetta Kerola Customer journey: train ride
[object Object],[object Object],Kuva: Reetta Kerola Customer journey: train ride
[object Object],[object Object],Customer journey: train ride Kuva: Reetta Kerola
[object Object],Customer journey: train ride Reetta Kerola
[object Object],[object Object],Customer journey: train ride Reetta Kerola
Service blueprint ,[object Object],[object Object]
Lähde: http://dkds.ciid.dk/py/industry-project-dsb/projects/mapme/

More Related Content

Similar to Service design terminology

Designing a Digital Service Concept for a Professional Business Service
Designing a Digital Service Concept for a Professional Business ServiceDesigning a Digital Service Concept for a Professional Business Service
Designing a Digital Service Concept for a Professional Business Service
Sofia Nyyssönen
 
Digital Omotenashi : Toward a Smart Tourism Design Systems
Digital Omotenashi : Toward a Smart Tourism Design SystemsDigital Omotenashi : Toward a Smart Tourism Design Systems
Digital Omotenashi : Toward a Smart Tourism Design Systems
David Vicent
 
Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...
Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...
Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...
David Vicent
 
masterthesispresentation-140906070310-phpapp02
masterthesispresentation-140906070310-phpapp02masterthesispresentation-140906070310-phpapp02
masterthesispresentation-140906070310-phpapp02Sofia Nyyssönen
 
Master thesis presentation
Master thesis presentationMaster thesis presentation
Master thesis presentationSofia Nyyssönen
 
Procurement stage reviewStudent needs to identify a project proc.docx
Procurement stage reviewStudent needs to identify a project proc.docxProcurement stage reviewStudent needs to identify a project proc.docx
Procurement stage reviewStudent needs to identify a project proc.docx
stilliegeorgiana
 
Chatbot recommender systems in tourism
Chatbot recommender systems in tourismChatbot recommender systems in tourism
Chatbot recommender systems in tourism
Mark Anthony Camilleri
 
Service design raw form.pptx
Service design raw form.pptxService design raw form.pptx
Service design raw form.pptx
ssuserc644361
 
Km4City: how to make smart and resilient your city, beginner document
Km4City: how to make smart and resilient your city, beginner documentKm4City: how to make smart and resilient your city, beginner document
Km4City: how to make smart and resilient your city, beginner document
Paolo Nesi
 
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...
Beniamino Murgante
 
Facilitating a unique identification enrolment and authentication system.
Facilitating a unique identification enrolment and authentication system.Facilitating a unique identification enrolment and authentication system.
Facilitating a unique identification enrolment and authentication system.
Mindtree Ltd.
 
REV2 - E2E Ticketing whitepaper
REV2 - E2E Ticketing whitepaperREV2 - E2E Ticketing whitepaper
REV2 - E2E Ticketing whitepaperMyles Kennedy
 
Enhancing the Utility Customer Experience: A Digital Framework
Enhancing the Utility Customer Experience: A Digital FrameworkEnhancing the Utility Customer Experience: A Digital Framework
Enhancing the Utility Customer Experience: A Digital Framework
Cognizant
 
Service design to Upload.pptx
Service design to Upload.pptxService design to Upload.pptx
Service design to Upload.pptx
ssuserc644361
 
buy heroin online | white heroin for sale online | black tar heroin online
buy heroin online | white heroin for sale online | black tar heroin onlinebuy heroin online | white heroin for sale online | black tar heroin online
buy heroin online | white heroin for sale online | black tar heroin online
reyswert
 
Engagement whitepaper 3.0 0
Engagement whitepaper 3.0 0Engagement whitepaper 3.0 0
Engagement whitepaper 3.0 0
STIinnsbruck
 
This is VISUAL
This is VISUALThis is VISUAL
This is VISUAL
visualprojectorg
 

Similar to Service design terminology (20)

Designing a Digital Service Concept for a Professional Business Service
Designing a Digital Service Concept for a Professional Business ServiceDesigning a Digital Service Concept for a Professional Business Service
Designing a Digital Service Concept for a Professional Business Service
 
Digital Omotenashi : Toward a Smart Tourism Design Systems
Digital Omotenashi : Toward a Smart Tourism Design SystemsDigital Omotenashi : Toward a Smart Tourism Design Systems
Digital Omotenashi : Toward a Smart Tourism Design Systems
 
Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...
Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...
Social Innovation in Smart Tourism Ecosystems: How Technology and Institution...
 
ThesisTheOne
ThesisTheOneThesisTheOne
ThesisTheOne
 
masterthesispresentation-140906070310-phpapp02
masterthesispresentation-140906070310-phpapp02masterthesispresentation-140906070310-phpapp02
masterthesispresentation-140906070310-phpapp02
 
Master thesis presentation
Master thesis presentationMaster thesis presentation
Master thesis presentation
 
Procurement stage reviewStudent needs to identify a project proc.docx
Procurement stage reviewStudent needs to identify a project proc.docxProcurement stage reviewStudent needs to identify a project proc.docx
Procurement stage reviewStudent needs to identify a project proc.docx
 
4362ch2 Sp10
4362ch2 Sp104362ch2 Sp10
4362ch2 Sp10
 
Chatbot recommender systems in tourism
Chatbot recommender systems in tourismChatbot recommender systems in tourism
Chatbot recommender systems in tourism
 
Service design raw form.pptx
Service design raw form.pptxService design raw form.pptx
Service design raw form.pptx
 
Km4City: how to make smart and resilient your city, beginner document
Km4City: how to make smart and resilient your city, beginner documentKm4City: how to make smart and resilient your city, beginner document
Km4City: how to make smart and resilient your city, beginner document
 
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...
A Service Quality Model for Web-Services Evaluation in Cultural Heritage Mana...
 
Facilitating a unique identification enrolment and authentication system.
Facilitating a unique identification enrolment and authentication system.Facilitating a unique identification enrolment and authentication system.
Facilitating a unique identification enrolment and authentication system.
 
REV2 - E2E Ticketing whitepaper
REV2 - E2E Ticketing whitepaperREV2 - E2E Ticketing whitepaper
REV2 - E2E Ticketing whitepaper
 
Enhancing the Utility Customer Experience: A Digital Framework
Enhancing the Utility Customer Experience: A Digital FrameworkEnhancing the Utility Customer Experience: A Digital Framework
Enhancing the Utility Customer Experience: A Digital Framework
 
Service design to Upload.pptx
Service design to Upload.pptxService design to Upload.pptx
Service design to Upload.pptx
 
Services marketing
Services marketingServices marketing
Services marketing
 
buy heroin online | white heroin for sale online | black tar heroin online
buy heroin online | white heroin for sale online | black tar heroin onlinebuy heroin online | white heroin for sale online | black tar heroin online
buy heroin online | white heroin for sale online | black tar heroin online
 
Engagement whitepaper 3.0 0
Engagement whitepaper 3.0 0Engagement whitepaper 3.0 0
Engagement whitepaper 3.0 0
 
This is VISUAL
This is VISUALThis is VISUAL
This is VISUAL
 

More from Satu Miettinen

My Dream World Presentation
My Dream World PresentationMy Dream World Presentation
My Dream World Presentation
Satu Miettinen
 
Service design in practice
Service design in practiceService design in practice
Service design in practice
Satu Miettinen
 
Muotoiluajattelu / design thinking
Muotoiluajattelu / design thinkingMuotoiluajattelu / design thinking
Muotoiluajattelu / design thinking
Satu Miettinen
 
Trust / Wicked Problems in China
Trust / Wicked Problems in ChinaTrust / Wicked Problems in China
Trust / Wicked Problems in China
Satu Miettinen
 
Civil service / Wicked problems in China
Civil service / Wicked problems in ChinaCivil service / Wicked problems in China
Civil service / Wicked problems in China
Satu Miettinen
 
Service Design with Theory
Service Design with TheoryService Design with Theory
Service Design with Theory
Satu Miettinen
 
Sleep centric service design
Sleep centric service designSleep centric service design
Sleep centric service designSatu Miettinen
 
Helsinki central library as a gateway to the city
Helsinki central library as a gateway to the cityHelsinki central library as a gateway to the city
Helsinki central library as a gateway to the citySatu Miettinen
 
Service design and the arctic wellbeing
Service design and the arctic wellbeingService design and the arctic wellbeing
Service design and the arctic wellbeing
Satu Miettinen
 
Miettinen asiakaspalvelu 2012
Miettinen asiakaspalvelu 2012Miettinen asiakaspalvelu 2012
Miettinen asiakaspalvelu 2012Satu Miettinen
 
Palvelumuotoilun koulutusta
Palvelumuotoilun koulutustaPalvelumuotoilun koulutusta
Palvelumuotoilun koulutustaSatu Miettinen
 
Touchpoint article: Service Prototyping in Action! www.service-design-network...
Touchpoint article: Service Prototyping in Action! www.service-design-network...Touchpoint article: Service Prototyping in Action! www.service-design-network...
Touchpoint article: Service Prototyping in Action! www.service-design-network...
Satu Miettinen
 
Kosketuspiste -kortti
Kosketuspiste -korttiKosketuspiste -kortti
Kosketuspiste -kortti
Satu Miettinen
 
Draaman kaari
Draaman kaariDraaman kaari
Draaman kaari
Satu Miettinen
 
Sidosryhmäkartta
SidosryhmäkarttaSidosryhmäkartta
Sidosryhmäkartta
Satu Miettinen
 
Ideapuu
IdeapuuIdeapuu
Palveluiden yhdessä tuottaminen
Palveluiden yhdessä tuottaminenPalveluiden yhdessä tuottaminen
Palveluiden yhdessä tuottaminenSatu Miettinen
 
Palvelun prototypointi
Palvelun prototypointiPalvelun prototypointi
Palvelun prototypointiSatu Miettinen
 

More from Satu Miettinen (20)

My Dream World Presentation
My Dream World PresentationMy Dream World Presentation
My Dream World Presentation
 
Service design in practice
Service design in practiceService design in practice
Service design in practice
 
Muotoiluajattelu / design thinking
Muotoiluajattelu / design thinkingMuotoiluajattelu / design thinking
Muotoiluajattelu / design thinking
 
Trust / Wicked Problems in China
Trust / Wicked Problems in ChinaTrust / Wicked Problems in China
Trust / Wicked Problems in China
 
Civil service / Wicked problems in China
Civil service / Wicked problems in ChinaCivil service / Wicked problems in China
Civil service / Wicked problems in China
 
Service Design with Theory
Service Design with TheoryService Design with Theory
Service Design with Theory
 
Servicedesign methods
Servicedesign methodsServicedesign methods
Servicedesign methods
 
Sleep centric service design
Sleep centric service designSleep centric service design
Sleep centric service design
 
Helsinki central library as a gateway to the city
Helsinki central library as a gateway to the cityHelsinki central library as a gateway to the city
Helsinki central library as a gateway to the city
 
Service design and the arctic wellbeing
Service design and the arctic wellbeingService design and the arctic wellbeing
Service design and the arctic wellbeing
 
Miettinen asiakaspalvelu 2012
Miettinen asiakaspalvelu 2012Miettinen asiakaspalvelu 2012
Miettinen asiakaspalvelu 2012
 
Palvelumuotoilun koulutusta
Palvelumuotoilun koulutustaPalvelumuotoilun koulutusta
Palvelumuotoilun koulutusta
 
Touchpoint article: Service Prototyping in Action! www.service-design-network...
Touchpoint article: Service Prototyping in Action! www.service-design-network...Touchpoint article: Service Prototyping in Action! www.service-design-network...
Touchpoint article: Service Prototyping in Action! www.service-design-network...
 
Kosketuspiste -kortti
Kosketuspiste -korttiKosketuspiste -kortti
Kosketuspiste -kortti
 
Draaman kaari
Draaman kaariDraaman kaari
Draaman kaari
 
Sidosryhmäkartta
SidosryhmäkarttaSidosryhmäkartta
Sidosryhmäkartta
 
Ideapuu
IdeapuuIdeapuu
Ideapuu
 
Palveluiden yhdessä tuottaminen
Palveluiden yhdessä tuottaminenPalveluiden yhdessä tuottaminen
Palveluiden yhdessä tuottaminen
 
Palvelun prototypointi
Palvelun prototypointiPalvelun prototypointi
Palvelun prototypointi
 
Palvelun konseptointi
Palvelun konseptointiPalvelun konseptointi
Palvelun konseptointi
 

Recently uploaded

Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
Celine George
 
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
TechSoup
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
heathfieldcps1
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
EverAndrsGuerraGuerr
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
TechSoup
 
Multithreading_in_C++ - std::thread, race condition
Multithreading_in_C++ - std::thread, race conditionMultithreading_in_C++ - std::thread, race condition
Multithreading_in_C++ - std::thread, race condition
Mohammed Sikander
 
Normal Labour/ Stages of Labour/ Mechanism of Labour
Normal Labour/ Stages of Labour/ Mechanism of LabourNormal Labour/ Stages of Labour/ Mechanism of Labour
Normal Labour/ Stages of Labour/ Mechanism of Labour
Wasim Ak
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
Sandy Millin
 
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
Levi Shapiro
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Thiyagu K
 
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBCSTRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
kimdan468
 
A Survey of Techniques for Maximizing LLM Performance.pptx
A Survey of Techniques for Maximizing LLM Performance.pptxA Survey of Techniques for Maximizing LLM Performance.pptx
A Survey of Techniques for Maximizing LLM Performance.pptx
thanhdowork
 
Chapter -12, Antibiotics (One Page Notes).pdf
Chapter -12, Antibiotics (One Page Notes).pdfChapter -12, Antibiotics (One Page Notes).pdf
Chapter -12, Antibiotics (One Page Notes).pdf
Kartik Tiwari
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
Tamralipta Mahavidyalaya
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
EugeneSaldivar
 
Marketing internship report file for MBA
Marketing internship report file for MBAMarketing internship report file for MBA
Marketing internship report file for MBA
gb193092
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
camakaiclarkmusic
 
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHatAzure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
Scholarhat
 

Recently uploaded (20)

Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
 
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup   New Member Orientation and Q&A (May 2024).pdfWelcome to TechSoup   New Member Orientation and Q&A (May 2024).pdf
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
 
Multithreading_in_C++ - std::thread, race condition
Multithreading_in_C++ - std::thread, race conditionMultithreading_in_C++ - std::thread, race condition
Multithreading_in_C++ - std::thread, race condition
 
Normal Labour/ Stages of Labour/ Mechanism of Labour
Normal Labour/ Stages of Labour/ Mechanism of LabourNormal Labour/ Stages of Labour/ Mechanism of Labour
Normal Labour/ Stages of Labour/ Mechanism of Labour
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
 
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
 
The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
 
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBCSTRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
STRAND 3 HYGIENIC PRACTICES.pptx GRADE 7 CBC
 
A Survey of Techniques for Maximizing LLM Performance.pptx
A Survey of Techniques for Maximizing LLM Performance.pptxA Survey of Techniques for Maximizing LLM Performance.pptx
A Survey of Techniques for Maximizing LLM Performance.pptx
 
Chapter -12, Antibiotics (One Page Notes).pdf
Chapter -12, Antibiotics (One Page Notes).pdfChapter -12, Antibiotics (One Page Notes).pdf
Chapter -12, Antibiotics (One Page Notes).pdf
 
Home assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdfHome assignment II on Spectroscopy 2024 Answers.pdf
Home assignment II on Spectroscopy 2024 Answers.pdf
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
 
Marketing internship report file for MBA
Marketing internship report file for MBAMarketing internship report file for MBA
Marketing internship report file for MBA
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
 
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHatAzure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
 

Service design terminology