The document discusses requirements engineering for services and proposes a new method called the Service Experience Blueprint (SEB). The SEB allows designers to 1) map customer experiences across multiple service interfaces, 2) identify which interfaces best satisfy experience requirements for different tasks, and 3) design each interface in a way that enhances the overall customer experience. The method was tested by redesigning the customer experience for two online stock trading services. Results showed the SEB approach improved the integration of service interfaces and better addressed customer experience needs.