Service design package
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The document discusses service design at Rolls Royce. It describes how Rolls Royce uses a service blueprint to plan service delivery, specifying physical evidence, staff actions, and support systems needed to deliver service across different channels. It also outlines Rolls Royce's strategic service vision of delivering better power for a changing world through maintaining core businesses, nurturing emerging businesses, and creating new businesses.
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CSS Consultancy
CSS Consultancy is a firm that helps organizations in facilities management, maintenance, and support services reduce costs and improve efficiency. They do this through bid management, asset management, business process improvement, team development, and key account management. CSS Consultancy is made up of experts with over 50 combined years of experience who can provide tailored solutions to client needs.
AIS Project Services Overview
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- 1. SERVICE OPERATIONS MANAGEMENT TOPIC: SERVICE DESIGN PACKAGE OF ROLLS ROYCE PRESENTED BY : SAVVYASACHIN VARMA
- 14. Describe the use of service blue print in service system design. A service blueprint is an operational planning tool that provides guidance on how a service will be provided, specifying the physical evidence, staff actions, and support systems / infrastructure needed to deliver the service across its different channels.
- 15. Strategic service vision of rolls royce Since its earliest days, Rolls-Royce has been striving to achieve ever higher standards. Our vision is delivering 'better power for a changing world'. standards. We constantly improve quality, performance and cost. Our strategy reflects three horizons: 1.Maintain and defend core businesses 2.Nurture emerging businesses 3.Create genuinely new businesses