The document discusses the history of management approaches and introduces the concept of servant leadership. It provides an overview of management approaches from 1841 to the present, noting a shift from top-down control to empowering employees. The document then outlines three principles of servant leadership: starting with self-improvement, working with and understanding others, and improving systems rather than changing people. It argues that leadership is about helping others achieve common goals.

1. Servant
Leadership
Tomasz de Jastrzebiec Wykowski
Tomasz.Wykowski@procognita.com
@twykowski
AgileEE
27-28 March 2015, Kiev, Ukraine

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Introduction

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if…then formulas
Work pretty well for
computers
but certainly not for
the people

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“learning is a journey”
- me-

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Let’s start with a few
questions…

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Have you received
education on
Software Engineering?

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Are you a manager?

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Have you received any
formal management
education?

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What does manager
do?

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How does your
managerial structure
looks like?

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A short history of
management

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“Those who cannot
learn from history are
doomed to repeat it.”
- George Santayana -

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1841

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Report on Avoiding
Collisions and
Governing Employees

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- Define responsibilities
- Introduce functional managers
- Define regular reporting and lines of
reporting
- Detailed instruction on timetables.
- No changes could be made without
written permission.

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“A proper division of
responsibilities.”

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“Sufficient power
conferred to enable
the same to be fully
carried out, that such
responsibilities may be
real in their
character”

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“The means of
knowing whether such
responsibilities are
faithfully executed.”

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“Great promptness in
the report of all
derelictions of duty,
that evils may be at
once corrected.”

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“Such information, to be
obtained through a
system of daily reports
and checks, that will not
embarrass principal
officers nor lessen their
influence with their
subordinates.”

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“The adoption of a system,
as a whole, which will not
only enable the General
Superintendent to detect
errors immediately, but will
also point out the
delinquent.”
- Daniel McCallum -

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“It is only through
enforced standardization
of methods, enforced
adoption of the best
implements and working
conditions, and enforced
cooperation that this
faster work can be
assured…

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…And the duty of
enforcing the adoption
of standards and
enforcing this
cooperation rests with
management alone.”
- Frederick Winslow Taylor -

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“When all you want is
a good set of hands,
unfortunately a person
is attached.”
- Henry Ford -

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Nowadays

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“The only thing we
learn from history,
is that we learn
nothing from history.”
- Georg W. F. Hegel -

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“The great leader is
seen as servant first”
- Robert K. Greenleaf -

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Leadership is helping
others achieve our
common goals
- me -

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Leadership Principles:
I. Start from yourself
II. Work with others
III. Improve the system

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I.
Start from yourself

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Verba docent
exempla trahunt

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Understand yourself

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Develop yourself

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II.
Work with others

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Lead People,
Manage Things

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Understand others

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I’m OK – You’re OK

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Let the people do their
best

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Network

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III.
Improve the system,
not people

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“People don’t resist
change, they resist
being changed”
- Irving Borwick -

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Create vision

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“Perfection is a goal,
not a state”
- me-

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“Don't embrace the
status quo”
- Howard Mark Schultz -

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Experiment

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Observe Gemba

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“Data is of course
important in
manufacturing, but I
place the greatest
emphasis on facts.”
- Taiichi Ohno -

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Final Observation

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“It’s the job of the
leader to see to it,
that leadership occurs”
- Peter R. Scholtes -

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Thank You!
Tomasz de Jastrzebiec Wykowski
Tomasz.Wykowski@procognita.com
http://procognita.com
http://www.linkedin.com/in/wykowski