Slides from workshop.

1. Conflict?
Try Perspective Switch
Justyna de Jastrzebiec Wykowska, CSP
Tomasz de Jastrzebiec Wykowski, CST
Scrum Gathering Dublin
October 31, 2017

2. Justyna Wykowska
Justyna.Wykowska@procognita.com
http://www.linkedin.com/in/justynawykowska
@justynawykowska

3. Tomasz Wykowski
Tomasz.Wykowski@procognita.com
http://www.linkedin.com/in/wykowski
@twykowski

4. @justynawykowska @twykowski
Core Protocols

5. @justynawykowska @twykowski
Workshop Setup
• Create teams of 6-10 people
• Introduce yourself briefly to your teammates
• Select one person, who will be your facilitator. As
a facilitator you will be responsible for:
o Making sure instruction are followed and team stay focused
o Asking questions and moderating discussion
o Observing dynamic of the team
o Collect your observations about team dynamic and proposed solutions

6. @justynawykowska @twykowski
Sharing Experience
• In groups, discuss the methods you use to deal
with conflict
• Write down each item on separate sticky note
• How successful are they?

7. @justynawykowska @twykowski
Perspective Switch

8. @justynawykowska @twykowski
Perspective Switch
Use when:
• You want parties of the conflict to understands
others’ point of view
• You need to think about issue from different
perspective

9. @justynawykowska @twykowski
Product
Owner
Development
Team
Customer

10. @justynawykowska @twykowski
Product
Owner
Development
Team
Customer Describe situation from
your perspective
How do you feel at this
position?
Look at role description.
That will be your primary
role till the end of
excercise.

11. @justynawykowska @twykowski
Product
Owner
Development
Team
Customer
Change Position

12. @justynawykowska @twykowski
Product
Owner
Development
Team
Customer You are getting your
secondary role. Look at
description of place where
you are standing.
How do you feel at this
position?
What do you (in your
secondary role) need from
your primary role?

13. @justynawykowska @twykowski
Product
Owner
Development
Team
Customer
Change Position

14. @justynawykowska @twykowski
Product
Owner
Development
Team
Customer Your secondary role is
changing. Look at
description of place where
you are standing.
How do you feel at this
position?
What would you ask others
to do for you (in your
secondary role)?

15. @justynawykowska @twykowski
Product
Owner
Development
Team
Customer
Change Position

16. @justynawykowska @twykowski
Product
Owner
Development
Team
Customer
Now you have only your
primary role.
How do you feel about your
partners now?
What can you give from
yourself that could be
valuable for others and will
help to solve issue?

17. @justynawykowska @twykowski
Perspective Switch
Debrief

18. @justynawykowska @twykowski
Thank You!
Justyna Wykowska
Justyna.Wykowska@procognita.com
http://www.linkedin.com/in/justynawykowska
Tomasz Wykowski
Tomasz.Wykowski@procognita.com
http://www.linkedin.com/in/wykowski