Serge Poznicheff is a multilingual professional with over 20 years of experience in business development, project management, and customer service. He has worked in roles such as International Area Manager, Project Manager, Assistant Manager, and Receptionist. Currently seeking a new management position, he has a range of skills including relationship building, marketing, negotiations, and achieving targets. Fluent in German, French, English, and Italian, with basic Spanish skills, he has worked for companies such as Globe Group and Società Leonardo.

1. Serge Poznicheff
born: Berlin, Germany, 17 September 1974 (French nationality)
address: Via del Favarone 20, Perugia 06126, Italy
telephone: +39 0755 726 804 (home); +39 3492 180 733 (mobile)
email: sergehenning@gmail.com
Professional profile
A multilingual professional who combines business development and technical project management expertise with
exceptional customer service and marketing skills proven during 20 years of successful international experience.
Demonstrates excellent interpersonal, communication and negotiation abilities, building loyal, sustainable business
relationships, and supporting a collaborative client-focused team culture. A dedicated and self-motivated individual
who displays the organisational and priority management capabilities to achieve demanding targets and deadlines,
and consistently delivers exceptional levels of professional performance.
Objective
Currently seeking a new and suitably challenging management position, one that will make best use of existing
skills and experience, while providing the opportunity to achieve further professional development.
Career summary
10.2013 – 03.2016 Globe Group Srl, Perugia, Italy
01.2014 – 03.2016 INTERNATIONAL AREA MANAGER
Globe Group is a dynamic and innovative language and technical consultancy organisation that operates in more
than 40 languages from offices across 12 locations
 Leading in creating and executing a business development plan for expansion of Globe Group Srl services
throughout the European market
 Growing the international customer base through researching and cold calling potential clients, and pursuing
web-marketing initiative leads
 Managing relationships with client companies from Germany, France, the Netherlands, Denmark, the UK, and
other European countries
 Representing the Group at international exhibitions and tradeshows, including Hannover Messe, Interpack in
Düsseldorf, and Emballage in Paris
Key Achievement:
 Securing contracts with more than 40 new customers within first year of tenure as International Area Manager
10.2013–12.2013 PROJECT MANAGER
 Managing end-to-end workflow coordination for the completion of translation, interpreting, desktop publishing,
and technical manual writing projects
 Establishing understanding of client objectives, and transferring requirements to production departments that
include Terminology, Translations & Proofreading, Graphics & Layout, CAT Tools, and Administration
 Analysing and quantifying cost, timeframes and risk factors, preparing and issuing quotations, and utilising
software including Microsoft Dynamics CRM, SDL WorldServer, SDL Trados, and memoQ
 Conducting quality checks on all completed projects to ensure total customer satisfaction and build a loyal and
evangelical client base
1996–09.2013 Società Leonardo SAS Di Noto A, Italy
2000–09.2013 ASSISTANT MANAGER
 Serving as Head of Reception, Public Relations & International Relations for the company’s Terrazza Faenza
guesthouse and Archi Rossi youth hostel
 Overseeing business strategy for the 3-star guesthouse and 147-bed hostel, managing financial functions and
all aspects of day-to-day operations
 Planning and implementing investment projects in the properties, and conducting all recruitment and technical
and guest service training of personnel
 Developing and executing marketing initiatives, establishing company image, creating marketing collateral and
managing web content and Internet booking site communications
 Establishing and maintaining productive relationships with tour guides and operators, including Lonely Planet,
Let’s Go (rating Archi Rossi among the 10 best hostels in Europe), and Le Guide du Routard
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2. 1996–2000 HOTEL RECEPTIONIST
 Initially engaged as Hotel Receptionist, working within the group’s 3-star Mia Cara and luxury 3-star Hotel
Panama properties
 Conducting additional administrative duties, and primary responsible for all aspects of international relations
1994–1996 Sarapell, Florence, Italy
SALES ASSISTANT
 Applying customer service and communication skills to engage customers and assist with selection of suitable
products
 Assisting with stock control processes and loss prevention management, and ensuring orderly and attractive
presentation of items
06.1994–08.1994 Florian Bar, France
ENTERTAINER & BARTENDER
 Planning and producing evening entertainment at this fashionable bar in the port of Fréjus, as well as creating
a positive and friendly atmosphere while tending bar
07.1993–08.1993 Latitudes, France
RECEPTIONIST
 Welcoming guests, applying service skills to generate repeat visitation, as well as providing customer service
support for the Valdescures residence
06.1992–08.1992 Latitudes, France
WAITER
 Greeting restaurant guests, describing ingredients and preparation methods of menu items, and providing
kitchen and bar service
Education and qualifications
Baccalauréat A1: Mathematics, Languages and Literary Studies
1994, Institute C.R.E.P.S: di Saint-Exupéry, St.Raphael
Professional development
 Basic Food Hygiene Certification (DGR Toscana n.1388: U.F.1 e U.F.3), 2007
 First Aid Certification
 Fire Warden Certification
 Health & Safety in the Workplace (Art. 22 of law 626/94 art. 1 of D.M. 16.01.97), 2001
 Simultaneous Translation/Interpreting of French/German/English (Course and Internship with Municipal Police
of Issambres), 1993
Key I.T. skills
 Microsoft Office Suite  Adobe Photoshop  TCP/IP, DNS
 DATA SYS  H2000  JetWriter 900
 Microsoft Dynamics CRM  SDL WorldServer & Trados  memoQ
Personal details
Languages: German (native)
French (native)
English (fluent written and spoken)
Italian (fluent written and spoken)
Spanish (basic spoken)
Driving licence: Full/Clean
Interests and activities
Currently include: Dive Master, Sommelier (FISAR First Level), Sports, Photography, DJing and Travel
References are available on request
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