1. CURRICULUM VITAE
NAME: Leon de Gilde
AGE: 40 (date of birth 04/08/1970)
STATUS: Married
NATIONALITY: Dutch
RESIDES: De Milan Viscontilaan 11, 3453 RM De Meern
TELEPHONE: +31-(0)6-30122763
LANGUAGES: Dutch (mother tongue), English (fluent), German(good),
French (Reasonable)
EDUCATION: - Secondary School: (VWO: English, German, Dutch,
Geography, Math’s, Economics, and History).
- Lean Six Sigma Greenbelt at Lean Enterprise Institute
- Individual Leadership Development education at the Center for
Creative Leadership
- Corporate Finance at Instituto de Empresa
TRAINING PROGRAMS: - CRM and Global Account Management at MCE
- Team role Training using the Belbin principle by ‘Het
Consulaat’
- Value Stream Mapping at the Lean Enterprise Institute
- Executive negotiation at Instituto de Empresa
- Aligning Supply Chain to Corporate Strategy program at MCE
- Speaking and Presentation
- Financial Analysis I at Dun & Bradstreet
- Financial Analysis II at Dun & Bradstreet
- Procedure writing
- Performance Reviews
- Managing a High Performance Team
- Executive French Course at Regina Coeli
- Inco terms
- Consumer Credit
SYSTEMS KNOWLEDGE: - Oracle - Microsoft package
- SAP - Lotus Notes
- A/S 400 - Manhattan WMS
- Data Flex - Business Objects
- Windows - Minitab
SKILLS: Organizational & leadership capabilities, strong people &
processes management, performance driven, strategic thinker,
customer service & contact center management expert, credit
management expert, distribution/logistics expert, strong
communicator, customer centric/ focused, problem solver,
business acumen , influencer, innovator, change management
CHARACTARISTICS: Passionate, proactive, social, open, empathic, winner,
representative
HOBBIES: Golf, Football, Squash, Reading, Music, Family
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2. CAREER HISTORY:
01/2005-present MILLIPORE MIHC BV, Amsterdam
04/2010-present DIRECTOR, STRATEGIC & CUSTOMER CARE INITIATIVES
Reporting to the VP, WW CS & VP WW Field Sales Bioprocess
Responsible for strategic global projects to improve the customer
experience
09/2007-04/2010 DIRECTOR, EMEA CUSTOMER SERVICES & DISTRIBUTION
Reporting to the VP, WW CS & Distribution
Responsible for the entire EMEA order to cash flow in Amsterdam, & the
European warehouse management and customer delivery in Strasbourg
07/2006- 09/2007 EMEA CUSTOMER SERVICES CENTER MANAGER
Reporting to the VP Supply Chain CS & Logistics
Responsible for the entire order to cash flow from a centralized location
in Amsterdam
12/2005- 07/2006 EMEA CREDIT & DATA MANAGER
Reporting to EU Director CS & Distribution
Responsible for the invoice to cash operations, including the customer file
and contract file departments from a centralized location in Amsterdam
01/2005-12/2005 EUROPEAN CREDIT MANAGER
Reporting to the European CSC Amsterdam
Responsible for the invoice to cash operations from a newly started
centralized organization
07/2000 - 01/2005 LEVI STRAUSS & Co, Amsterdam
09/2002 – 01/2005 EUROPEAN FINANCE MANAGER CREDIT & RETAIL
Dockers Europe & Levi Strauss Benelux
Reporting to Finance Director Dockers Europe & Levi Strauss Benelux
Responsible for the European invoice to cash operations for Dockers
Europe and Levi Strauss Benelux, including the franchise customer
contract management
07/2000 – 09/2002 EUROPEAN CREDIT MANAGER
Reporting to Finance Director Dockers Europe
Responsible for the entire European order to cash operations. The
operations were organized in the local countries
08/1999 – 07/2000 P&O NEDLLOYD BV, Rotterdam
CREDIT MANAGER BA CENTRAL
Monthly reporting to the Shared Service Director
09/1998 – 08/1999 OLIVETTI COMPUTERS WW, Woerden & Scarmagno (IT)
EUROPEAN CREDIT MANAGER
Monthly reporting to the CFO
01/1996 - 09/1998 ORACLE NEDERLAND BV, de Meern
CREDIT MANAGER
Reporting to the Financial Controller
07/1995 - 01/1996 MEXX NEDERLAND, Houten
CREDIT CONTROLLER
Reporting to the European Credit Manager
09/1991 - 07/1995 RIBANK NV, Nieuwegein
SENIOR CREDIT ANALYST/COLLECTOR
Reporting to the Financial Director
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3. LAST 3-5 YEARS KEY ACCOMPLISHMENTS:
ISO Certification Customer Services 2008
Significant Working Capital AR improvements Year over Year: DSO improvements
over 25days in 5 years
Global Working Capital AR project lead: Most successful project in 2009
Customer Interfacing Program Leader: Improve all customer interaction processes
within the corporation
Customer First Action Team co-leader: Company wide program to improve customer
loyalty & satisfaction
Highland Group Initiative Lead for EU: Reduce cost 20% and improve efficiency &
performance for Customer Service & Distribution: Focus on people productivity,
system enhancements and process improvements for the European order to cash and
warehouse/logistics operations
Customer Satisfaction Survey results improvements year over year: From 7.6 in 2006 to
8.3 in 2010 out of a score of 1 to 10. The level of 8.3 is best in class in the
pharmaceutical industry
Reduction of people turnover from 40% to 15% through significant employee
satisfaction programs to retain talent through development programs and provide
employee growth opportunities
End responsible for RFP process lead to a Third Party Logistics transfer: Continuous
improvement effort to search for the best in class warehouse 3PL provider
End responsible for Third Party Logistics transfer
Increase Freight Revenue rate from 30% to 65%: Additional € 4 mln of freight revenue
income
Convert > 80% customers to Standard Credit terms: This allowed the organization to
collect the outstanding receivables faster and resulted into global DSO reduction of >10
days
Order to Cash Concept design & implementation: 1 value stream around a set of
customers: Improved cycle times, improved customer satisfaction (internal/external),
improved employee satisfaction
EU Pricing Project lead: Simplify Pricing Processes: Improved margin >1% and
reduction of booking cycle time of 1,5 days, through 3 different work streams: Price
offer program and quote creation process management, discount approval and control
management and price discrepancy management
Customer First Project lead: Design & Execute of new Strategic Services Model:
Focus on 4 components: customer communications, value added services, pleasurable
customer experience and supply chain optimization
India Integration project lead: Integrating Millipore India Customer Service &
Distribution following the global Millipore standard
Go To Market Strategy for Bioprocess Sales Division: Design 3-5 years division
strategy to fully leverage all growth opportunities and improve efficiency of the sales
force and service organization
Sales Performance Reporting standardization between legacy Millipore and legacy
Merck, as the newly formed Merck Millipore organization needs to operate as one
Growth through Innovation Award for 2009 achievements
REFERENCES:
Excellent references available upon request. Please also review my Linkedin account for
complete functional responsibilities and full reference details.
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