Group Profile ENG 2015

BERLIN . BRESCIA . BRISTOL . LIMA . NEW YORK . KRACOW
TRANSLATING YOUR WORLD INTO A BETTER FUTURE
Editing, translation,
communication and
language research since 1996:
a multinational group of
language service providers

Creation of multilingual content
technical writing, copywriting and
article writing.
Specialist translations
UNI EN 15038 certified translations
carried out by our experts.
Adapting and correcting texts
revision and review of already
translated material, proofreading,
cultural adaptation and localisation.
Multimedia publishing
foreign language videos, illustrations,
desktop publishing in any format,
website and multichannel creation.
Dedicated online platform
to create, translate, publish, share
and monitor content.
Interpreters
simultaneous, consecutive and
whispered, over the phone interpreting
and audiovideo equipment for events.
Multilingual marketing
international press office, SEO, SEM,
localisation and international Web.
Promoters
native speaking personnel for trade
fairs, telemarketing, researching and
contacting foreign clients.
International information services
intelligence, research, analysis and
certification of information relevant
for your international business.
Language training
language courses on sector-specific
terminology.
02
INTERNATIONAL COMMUNICATION
FROM OUR GLOBAL OFFICES
SMG Languages encompasses all the SMG language service providers in one multinational
organisation dedicated to excellence and committed to ongoing research.
Since 1996 we have assisted businesses and organisations by providing innovative editing,
translation and communication services in over 80 languages. We are proud to present the
results of our work and build a better future alongside you.

ALBANIAN ARABIC
CANTONESE
ITALIAN
EUROPEAN
PORTUGUESE
BOSNIAN BULGARIAN
BASQUE
BELARUSIAN
CATALAN
CZECH
CROATIAN
MANDARIN
CHINESE
KOREAN
BRITISH
ENGLISH
KURDISH
HEBREW
KAZAKH
SLOVAK FARSI
ICELANDIC
DANISH
JAPANESE
FINNISH
FILIPINO
FLEMMISH
FRENCH
LATVIAN
ESTONIAN
LITUANIAN
POLISH
DUTCH
MOLDAVIAN
MALTESE
INDONESIAN
SLOVENIAN
GREEK
NORWEGIAN
PUNJABI
EUROPEAN
SPANISH
MACEDONIAN
RUSSIAN
TURKISH
UZBEK VIETNAMESE
UKRANIAN
LATIN AMERICAN
SPANISH
SERBIAN
URDU
HINDI
HUNGARIAN
BRASILIAN
PORTUGUESE
THAI
MALTESE
GERMAN
SWAHILI
SWEDISH
ROMANIAN
ETHIOPIAN
ARMENIAN
LE NOSTRE LINGUE
AMERICAN
ENGLISH

04
SMG LANGUAGES
YOUR INTERNATIONAL BUSINESS PARTNER
Contact the office nearest to you: you’ll find people who are able
to cater for your needs by using our resources around the world to
offer you real international communications services.
WE TRANSLATE, SPEAK , WRITE IN 1,000 LANGUAGES,
BECAUSE OUR FAMILY IS AS BIG...AS THE WORLD!
SMG Polska
SMG America
SMG UK
CRL
SMG Italia
SMG Deutschland
SMG USA

SMG UK
British English and advanced internationalisation
SMG UK Translations Limited is the British language service provider and
internationalisation company of the SMG Languages group.
With personnel experienced in various fields of technical-scientific and le-
gal-financial communication, SMG UK is an excellent provider of specialist
translations, editing and content management services in British English
and in numerous other strategic languages for the internationalisation of
your business.
Internationalisation of highly specialised content is therefore the strength
of SMG UK, a company which combines efficient British organisation with
the expertise of its native speaking personnel.

05
SMG UK Translations Limited
27-29 Great George Street
St Brandon’s House, Bristol BS1 5QT
United Kingdom
Tel: + 44 (0)117 9200077

SMG Cosmetics:
cosmetics3@smglanguages.com
SMG Finance:
finance3@smglanguages.com
SMG Legal:
legal3@smglanguages.com
SMG Sci-Tech:
technology3@smglanguages.com

Sales Department:
sales.uk@smglanguages.com

06
Passion for beauty and accuracy
The long-standing Italian translation company Studio Moretto Group Srl is an
excellent provider of high profile language and communication services and is
the driving force of cultural growth in the international group SMG Languages.
Based in Brescia, the company has been providing specialist translation, inter-
preting and foreign communication services to businesses and institutions since
the ‘90s.
Language production is carried out by in-house native speaking personnel
and by the staff of SMG Languages offices worldwide. This work organisation
couples the expertise of qualified native speakers with the Italian passion for
beauty and accuracy.
With ISO 9001:08, EN 10 574 and EN 15 038 certifications, Studio Moretto Group
is the ideal translation and communication partner for businesses trading on
the Italian market and for those taking on the global scenario, providing pro-
fessional support in over 80 languages.
SMG Italia
Studio Moretto Group Srl
Via Cefalonia 70 - 25124 Brescia,
Italy
Tel: +39 (0)30 2452916
Fax: +39 (0)30 2449952
SMG Cosmetics:
SMG Culture:
culture1@smglanguages.com
SMG Defence:
defence1@smglanguages.com
SMG Design:
design1@smglanguages.com
SMG Energy:
energy1@smglanguages.com
SMG Finance:
SMG Food:
food1@smglanguages.com
SMG Legal:
SMG Medical:
medical1@smglanguages.com
SMG Sci-Tech:

Committed to research
The Language Research Institute (CRL) is the specialised institute that
assists the SMG Languages companies by conducting research activities
in the following areas:
• Specialist terminology.
• Advanced international communication.
• Enterprise content management systems.
• Optimisation of translation and editing methods.
Research results are presented in sector-specific publications and at
conferences organised by SMG Languages.
In addition to supporting the innovation and excellence of the group,
the sharing of knowledge contributes to the cultural growth of the clients,
partners and employees, which is an important value brought by SMG
Languages to its businessrelations.

CRL
07
Language Research Institute
at Studio Moretto Group Srl
Via Cefalonia 70, 25124 Brescia, Italy
Tel: +39 (0)30 2450737
Fax: +39 (0)30 2449952
Research Department:
crl@smglanguages.com
Events Department:
events@smglanguages.com

08
SMG Deutschland
Pure precision
Situated in the heart of Berlin, SMG Deutschland is the SMG Languages
group German agency for translation and communication services.
This office primarily provides services for Germany, Austria and Switzerland,
and represents a useful contact for companies requiring high quality tran-
slation and communication services in German and other languages.
The most highly regarded aspect of SMG Deutschland’s translation servi-
ces is technical precision: a result of the commitment of highly qualified
native speaker staff and compliance with the strictest German and inter-
national translation standards.

SMG Deutschland
Potsdamer Platz 10 - 10785
Berlin, Germany
Tel: +49 (0)30 300114813
Fax: +49 (0)30 300114520
Sales Department:
sales.dach@smglanguages.com

SMG USA
The power of the American Dream
In New York, iconic symbol of a growing world, SMG USA is the SMG Lan-
guages group US agency for language and internationalisation services.
This agency provides internationalisation, specialist translation, interpreting
and integrated multilingual content management services for companies
operating in the United States of America and on a global scale.
In addition to offering accurate translations in American English, SMG USA
also provides communication services in European and rare Asian langua-
ges, working alongside clients to broaden their business horizons.

09
SMG USA
405 Lexington Ave, Suite 2600,
Chrysler Building, New York - NY 10174,
USA
Tel: +1 646-825-3079
Fax: +1 917-368-8005
Sales Department:
sales.usa@smglanguages.com

10
SMG America
Your doorway to Latin America
Based in Lima, Studio Moretto Group America SAC is the SMG Languages
group South American company specialising in language and communi-
cation services.
The centre provides translation services as well as technical-linguistic sup-
port for businesses already present locally, or those planning to launch
themselves onto the Brazilian, Latin American and Global markets, ensu-
ring specialist assistance in over 80 languages, with all the proactive sup-
port of a structured group.
Specialised in technical, scientific and legal translation in Spanish, the
company also makes use of SMG Languages native speaker translators
for communications in English, French, Portuguese, German, Italian and
numerous other languages.

Studio Moretto Group America SAC
Calle Julio C. Tello 154
Urb. San Jose Bellavista Callao
Lima, Peru.
Tel: +51 14522251
SMG Cosmetics:
SMG Culture:
culture2@smglanguages.com
SMG Defence:
defence2@smglanguages.com
SMG Design:
design2@smglanguages.com
SMG Energy:
energy2@smglanguages.com
SMG Finance:
SMG Food:
food2@smglanguages.com
SMG Legal:
SMG Medical:
medical2@smglanguages.com
SMG Sci-Tech:

SMG Polska
Opening soon
SMG Polska will be the next jewel in the crown of SMG Languages.
SMG Polska will formalise the long-standing presence of SMG Languages
in Eastern Europe. All the group’s existing resources will be brought toge-
ther in a single office in Krakow to expand in this growing region.
SMG Polska will combine local language skills with major group operations
in information technology and integrated content management, which
are essential for multichannel communication and IT efficiency.
The start up, sales management and HR coordination is currently supervi-
sed by SMG Italia.

11
SMG Polska
www.smglanguages.com/pl

QUALITY AND DATA SECURITY
Sector experts
Linguists and sector experts
working in team to more
effectively catch all the
technical nuances and
assist you with their UNI EN
15038 certified expertise.
In-house translators
We choose to work primarily
with in-house staff, rather than
with freelance professionals, so
that we can train them
properly and ensure you the
utmost confidentiality.
Dedicated platform
Allows you to order
intelligence, editing,
translation and publishing
services, monitor their
progress and file and share
documents and glossaries.
Research
SMG founded the Language Research
Institute (CRL), which has excelled
in publishing its own Terminology
Research Protocol and a large number
of sector-specific glossaries.
Worldwide offices
We are situated where you want to do
business. We know the local dynamics
because we experience them every
day.
Read our magazine on foreign language
communication at:
www.smglanguages.com/blog-it

PLATFORM
THE ADVANTAGES OF THE PLATFORM WWW.SMGDESK.COM
Immediate
• Online orders.
• Estmates within 4 hours.
• Online support 16 hours a day.
Transparent
• Visualize the progress of your orders.
• Statistics for monitoring count, cost and
discounts.
Secure
• Texts and information handled in a se-
cure environment.
• Configuration of employees’ access
profiles.
• Our Platform can be integrated with
your Web and Intranet systems with
absolute security.
Cost-effective
• We recover similar sentences from your
archive texts and discount them for new
translations.
• We provide Limited Offers with up to 60%
discounts.
• Your offices can access a glossary of our
translations.
• Share our multilingual phrasebook.
• Find your texts archived on our platform
for future needs.
• Texts can be extracted in any format:
InDesign, HTML, AutoCAD, etc.
• Editing tools and format convertors.
• Use systems to standardize terminology,
editing and translation.
• Interface our platform with your
management and translation software.
• Get real-time business translations directly
in your e-mail.
• Access interpreting services on your
mobile device, wherever you are in the
world.
• Receive information and articles that are
relevant for your business from abroad.
EVERYTHING AT YOUR FINGERTIPS

MISSION
CERTIFICATIONS
MISSION
CERTIFICATIONS
UNI EN ISO 9001:08 QA System
UNI EN 10.574/15.038 certified services
Obtaining three international QA certifications attests to
the existence of working procedures shared by all of our
companies and their ability to communicate with both
large and small customers, providing answers and solu-
tions with speed, transparency and critical judgement.
As a supplier to companies and institutions of the arms
and defence sector, we adopt special systems and pro-
cedures for handling information which is classified as
confidential, highly confidential, secret and
top secret.
Sustainability, excellence and strategy
Aware of the need to respond to profound changes in the global marketplace by
applying a forward-thinking policy which is socially conscious and has a dif-
ferent logic to that of immediate profit, SMG Languages has a policy to
work in a way which is socially sustainable, strategic and maintains
excellent quality.
Through the thorough involvement of human resources,
the widespread improvement of its QA System and the
constant innovations in technology and work proces-
ses, SMG Languages effectively designs and delivers
services which respond to the market needs. This is
achieved by applying a sustainable growth mo-
del, with positive effects on the social and busi-
ness environment.

PRODUCTION DATA
16/24
24/24
PROJECTS
MANAGED
SIMULTANEOUSLY
LANGUAGES
SUPPLIED
CLIENTS SERVED
BUSINESS HOURS
MAXIMUM
PRODUCTIVITYPROJECTS
COMPLETED
18,745 300PAGES PER LANGUAGE/DAY
HOURS INTERPRETED
6,354HRS
1,55284
HRS
PROJECT MANAGEMENT
HRS
TRANSLATION
WORDS TRANSLATED
ADMINISTRATIVE: 16,301,600
SCIENTIFIC: 13,546,700
PUBLISHING: 21,940,500
TECHNICAL: 23,463,200
LEGAL: 14,749,400
BUSINESS: 13,129,700
ADVERTISING: 12,050,200
453

OUR CLIENTS: WHAT THEY HAVE TAUGHT US
Assisting large and small clients with different
cultures, problems and objectives teaches
us to listen, analyse and love even the finest
details, in the same way as an architect who
believes in the essence of beauty, function
and quality. The key to our success lies in our
refusal to take anything for granted and our
desire to constantly increase our understan-
ding of the developments in the world, society
and the economy. Thus the presence of our
offices around the world helps us to com-
prehend the local markets from the inside.
Such an environment nurtures our passion for
innovation and the customization of services
which proves incredibly useful for both large
and small companies worldwide, seeking to
meet today’s challenges in an increasingly
globalised world.
16

“We had the pleasure of working with SMG Languages, using their
translation and interpreting services for challenging negotiations
in Italy and in the USA. The service was performed with competen-
ce and reliability, always ensuring the high level of confidentiality
required.”
“With consignments of over 100 pages in 24 hours, we really ap-
preciate the quality of the translations and the invaluable care
they take over each service.” The SMG Languages offices situa-
ted all over the world operate as one single body, both coordinated
and responsive.”
“We would like to express our utmost appreciation for the inter-
preting services provided with professionalism and competence.”
“Our continued collaboration has always proved fruitful, thanks
to the professional manner in which translation services are pro-
vided, particularly with regards to the accuracy of the technical
terminology.”
“An outstanding service for you and your strategic partners
worldwide!”
TESTIMONIALS

1. Basic Structure
We have a string of offices and subsidiary com-
panies in Europe and America. In-house tran-
slators work in our language centres alongside
project managers who organise their work. A
network of qualified freelance translators allows
us to cope with peak workloads which cannot
be handled internally. Quality is ISO 9001/08,
UNI 10 574 and UNI 15 038 certified. We also
make use of our Language Research Institute
(CRL) which studies linguistic developments in
the sectors in which we operate.
2. Project Management
The specific nature of the subjects translated has
led to the structuring and certification of four in-
ternal Language Departments, each of which
operates exclusively in a specific field and par-
ticipates regularly in research programmes and
updates:
• Legal and Financial Translation Dept.
• Technical Translation Dept.
• Medical Translation Dept.
• Cultural Translation Dept.
The client can rely on the assistance of a Project
Manager (PM) from the Department, with ex-
pertise in the field, who is responsible for:
• providing technical and linguistic advice;
• managing translation projects by coordina-
ting technical and linguistic resources;
• receiving feedback and optimising the service.
3. High profile translators
Native speakers
In order to produce high-level translations, we
employ native speaker staff with proven ex-
pertise, favouring those who live in their native
country.
Specialists
We employ staff who are experts in translation
techniques and specific subjects: this ensures
appropriate style and use of terminology.
Quality proven over time
We employ translators who meet the following
requirements:
• degree/diploma in Languages, Translation,
Interpreting and/or in the subject related to
the required translation.
• At least 3 years’ experience.
• An adequate level of quality, ascertained
through admission tests and confirmed over
the course of the collaboration with SMG Lan-
guages. In fact, each translation is corrected
and assessed by a second translator revisor
before it is delivered to the client.
4. Training and awareness
The PM analyses the text for translation and
provides the staff involved with any reference
material, as well as a style guide containing in-
dications on the context, register, purpose of
the document and on various terminological
aspects.
We are available to organise briefing and trai-
ning meetings with clients in order to under-
stand their requirements and thus operate as
though we were their own internal language
department.
In order to produce an accurate translation,
our staff liaise with the author of the text: this
constructive dialogue allows the client to ask
for any impressions or clarifications on the same
translation.
5. Reference Terminology
The PM collects the reference material provi-
ded by the client and from our Internal IT Sy-
stem and distributes it to the translators and re-
visors involved in the project.
The linguistic staff create glossaries for each
client and update them before, during and at
the end of the project.
Terminology research is carried out in com-
pliance with the Terminological Research Pro-
tocol presented at our conferences in Brescia
(2010) and Gardone Riviera (2012).
The archiving of the translations in the Transla-
tion Memory System and use of CAT tools such
as Across and Trados allow similar texts to be re-
trieved, thereby reducing translation times, with
significant savings.
6. Quality Assurance
Before delivery to the client every single tran-
slation is checked in revision mode (pursuant to
the UNI EN 15 038 standard) which provides a
comparison with the original text by a second
translator revisor.
Translations that transmit the right content, but
THE TRANSLATION PROCESS

which may need syntactic, lexical or stylistic
tweaks then undergo further revision in “review”
mode (checking of only the translated text).
SMG Languages personnel are assessed for
each piece of work based on specific crite-
ria, including: Comprehension, Syntax, Lexis,
Formatting, General Knowledge, Compliance
with local conventions of the target audience,
Punctuality and Professional Ethics.
Constantly updated assessments of all the colla-
borators allow the PMs to identify the translators
most suited to a given job and to plan the level
of revision required to check their work.
Having received the corrected translation, the
PM:
• verifies the changes made by the revisors
with the translator.
• Asks the customer for any clarifications.
• Sends the checked translation and reports
any notes to the client.
7. Data Security
In managing the work processes, the PM pro-
tects the information acquired pursuant to the
SMG Languages Internal Data Security Protocol.
As a supplier of companies and institutions in the
arms and defence sector, we also adopt dedi-
cated systems and procedures to manage in-
formation classified as confidential, highly con-
fidential, secret and top secret.
8. IT Support
Formatting
We supply translations directly in the electronic
format requested by the client, such as InDesign,
AutoCAD or FrameMaker.
Translation memories
Our assisted translation service provides the
possibility to analyse and archive texts which
have been translated in the past in order to
retrieve repetitive parts (instead of translating
them from scratch), thus supplying faster tran-
slation services, reducing the costs and stan-
dardising terminology.
Integrated content management
The use of specific computer systems allows us
to manage and control the entire production
cycle, verify and validate multilingual corporate
content and introduce these solutions at the
premises of the client.
Our editorial systems have the following features:
• technical writing of texts according to given
editorial standards, thus maximising the ef-
fectiveness of communication and reducing
subsequent translation work.
• Management of translation memories in
different languages and numerous import/
export formats.
• Control and standardisation of terminology.
• content management in various layouts
and publishing formats.
• Multi-media communication tools.
• Planning, monitoring and controlling the
editorial cycle.
9. Urgent work and meeting deadlines
Meeting deadlines and providing translations
of huge amounts of urgent work, even over 100
pages a day, is assured by:
• worldwide locations: we have offices
across multiple time zones, managing texts
24 hours a day.
• Our own staff: the PMs are permanent em-
ployees; the translators are partly perma-
nent employees and partly collaborators
who work on a preferential basis for SMG
Languages. This ensures greater control
over human resources, facilitating their trai-
ning and raising their awareness.
• The PMs constantly supervise the work pro-
gress through specific software developed
in-house. Furthermore, the PMs also imple-
ment measures to manage unexpected
contingencies.
• Substitutes with identical skills are ready to
intervene in the event of unavailability of
those originally appointed.

www.smglanguages.com
The world is in your hands
SMG Italia
Studio Moretto Group Srl
Via Cefalonia 70 – Crystal Palace, 14° floor
25124 Brescia, Italy
Tel: +39 (0)30 24 52 916
Fax: +39 (0)30 24 49 952
E-mail: sales.italia@smglanguages.com
CRL - Language Research Institute
c.o. Studio Moretto Group Srl
Via Cefalonia 70 - Crystal Palace, 14° floor
25124 Brescia, Italy
Tel +39 (0)30 2450737
Fax: +39 (0)30 24 49 952
E-mail: crl@smglanguages.com
SMG America
Studio Moretto Group America Sac
Calle Julio C. Tello 154
Urb. San José Bellavista, Callao 2
Lima, Peru
Tel +51 1 4522251
E-mail: sales.america@smglanguages.com
SMG UK
SMG UK Translations Limited
27-29 Great George Street
St Brandon’s House, Bristol BS1 5QT
Tel: + 44 (0)117 9200077
E-mail: sales.uk@smglanguages.com
SMG Deutschland
Potsdamer Platz 10
10785 Berlin, Germany
Tel: +49 (0)30 300114813
Fax: +49 (0)30 300 11 4520
E-mail: sales.dach@smglanguages.com
SMG USA
405 Lexington Ave, New York,
Chrysler Building, Suite 2600 - NY 10174, USA
Tel: +1 646 825 3079
Fax: +1 917 368 8005
E-mail: sales.usa@smglanguages.com
SMG Polska
Opening soon
Mod. 164 Rev. 02

Group Profile ENG 2015

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