Ser Swee Yen Stephanie has over 17 years of experience in IT infrastructure project management, operations management, and service delivery management. She has extensive experience leading complex projects for the Singapore government, including managing data center relocations and technology refreshes. Currently, she serves as a Senior Service Delivery Manager for several projects, including the Land Transport Authority's Vehicle Registration and Licensing System and providing facilities management support services to various government agencies.
Bineet Kumar provides his contact information and objective of maximizing his team leading experience. He has over 7 years of experience in roles such as team management, service operations, people management, and project management. He is certified in ITIL, PRINCE2, and RHCE and has experience leading Linux support teams. He has worked as a project lead for Morgan Stanley and as a senior software engineer for British Telecom, where he was responsible for incident management, service requests, and ensuring SLAs were met.
Terrance Knox has over 20 years of experience in project management, Lean Six Sigma, procurement, and information technology. He has managed projects ranging from $1M to $75M and budgets up to $75M. Knox is a certified PMP and has managed teams of up to 25 individuals. He specializes in implementing agile methodologies, process improvement, and reducing costs through efficiency gains.
Mary Anne Augustine has over 15 years of experience in IT project management, software testing, and quality assurance. She has extensive skills in agile methodologies, software deployment, and issue tracking using JIRA. Her current role is IT Project Manager at Hearing Lab Technology, where she leads software testing initiatives and coordinates deployments to over 500 locations.
Sekhar has over 15 years of experience in IT project management, system administration, and networking. He has a proven track record of leading teams, managing vendors, and delivering projects on time and within budget. His technical skills include Windows server, Active Directory, VMware, Citrix, and networking. He currently works as a Program/Delivery Manager providing 24/7 support for a healthcare IT system.
Marion P. Russell has over 10 years of experience as a project manager, business analyst, and consultant. She is a certified PMP with skills in project management, healthcare, IT, and financial services. Her experience includes managing projects at Children's Hospital of Philadelphia and Independence Blue Cross. She is proficient in Microsoft Office, Project, and other project management tools.
Ong-Gross, Lena Solvera Resume 2014 updatedlena ong-gross
This document provides a profile and resume for Lena Ong-Gross, who has over 25 years of experience in information technology project management and business analysis. She has strong skills in requirements gathering, testing, project management, and leadership. The resume lists her relevant experience managing large enterprise software selection, implementation, and integration projects for various government and private organizations in Saskatchewan.
Vikram Prabhakar has over 8 years of experience in project management, planning, quality management, and contract administration in the telecommunications industry. He has a proven track record of successfully managing complex projects while adhering to tight schedules and budgets. Some of his key responsibilities include resource planning, vendor management, quality control, and preparing project plans, schedules, and reports. He is seeking a senior management role preferably in India or abroad.
Bineet Kumar provides his contact information and objective of maximizing his team leading experience. He has over 7 years of experience in roles such as team management, service operations, people management, and project management. He is certified in ITIL, PRINCE2, and RHCE and has experience leading Linux support teams. He has worked as a project lead for Morgan Stanley and as a senior software engineer for British Telecom, where he was responsible for incident management, service requests, and ensuring SLAs were met.
Terrance Knox has over 20 years of experience in project management, Lean Six Sigma, procurement, and information technology. He has managed projects ranging from $1M to $75M and budgets up to $75M. Knox is a certified PMP and has managed teams of up to 25 individuals. He specializes in implementing agile methodologies, process improvement, and reducing costs through efficiency gains.
Mary Anne Augustine has over 15 years of experience in IT project management, software testing, and quality assurance. She has extensive skills in agile methodologies, software deployment, and issue tracking using JIRA. Her current role is IT Project Manager at Hearing Lab Technology, where she leads software testing initiatives and coordinates deployments to over 500 locations.
Sekhar has over 15 years of experience in IT project management, system administration, and networking. He has a proven track record of leading teams, managing vendors, and delivering projects on time and within budget. His technical skills include Windows server, Active Directory, VMware, Citrix, and networking. He currently works as a Program/Delivery Manager providing 24/7 support for a healthcare IT system.
Marion P. Russell has over 10 years of experience as a project manager, business analyst, and consultant. She is a certified PMP with skills in project management, healthcare, IT, and financial services. Her experience includes managing projects at Children's Hospital of Philadelphia and Independence Blue Cross. She is proficient in Microsoft Office, Project, and other project management tools.
Ong-Gross, Lena Solvera Resume 2014 updatedlena ong-gross
This document provides a profile and resume for Lena Ong-Gross, who has over 25 years of experience in information technology project management and business analysis. She has strong skills in requirements gathering, testing, project management, and leadership. The resume lists her relevant experience managing large enterprise software selection, implementation, and integration projects for various government and private organizations in Saskatchewan.
Vikram Prabhakar has over 8 years of experience in project management, planning, quality management, and contract administration in the telecommunications industry. He has a proven track record of successfully managing complex projects while adhering to tight schedules and budgets. Some of his key responsibilities include resource planning, vendor management, quality control, and preparing project plans, schedules, and reports. He is seeking a senior management role preferably in India or abroad.
Cynthia O. Brown is a seasoned IT Project Manager with over 20 years of experience managing diverse projects throughout the entire project life cycle. She has expertise in strategic planning, resource allocation, requirements development, and relationship management. Her background includes project management roles at Apex Systems, Sprint/Clearwire, CGI Technologies, AT&T, and Cingular Wireless.
Joel Lucien has over 7 years of experience managing complex projects at companies like Cisco, Citi, and the United States Army. He holds a B.S. in Computer Science and is currently studying for the ITIL Foundations certification exam. At Cisco, he has served as a High Touch Operations Manager and Project Manager, responsible for global projects involving systems migrations and release management. Prior to Cisco, he worked at Citi as a Project Manager overseeing infrastructure changes and releases. He also has 4 years of experience in the United States Army as a Military Police Staff Sergeant, including deployments to Iraq.
Veena Sampath Kumar has over 7 years of experience as a Service Delivery/Availability Manager at IBM India Pvt. Ltd. She currently manages services for commercial accounts, overseeing 50+ applications and infrastructure. Her responsibilities include ensuring service level agreements are met, managing projects, and acting as the primary point of contact between IBM teams, customers, and third party suppliers. She has received several awards for her performance in roles such as Incident Manager, Supplier Relationship Manager, and Service Delivery Manager.
This document provides a summary of Venkateswarlu Kallagunta's professional experience in software testing and quality assurance. It details over 7 years of experience in various roles testing applications in domains such as insurance, media, energy, and finance. Key responsibilities included requirements gathering, test case design, defect tracking, test management, and ensuring quality delivery. A variety of technologies, tools, and methodologies are listed, demonstrating broad testing expertise.
A result oriented Project Management Professional (PMP) brings over 20 years of IT experience in the public and private sectors with key emphasis on ERP Software Development and Implementation, Infrastructure Management, and Task Order Management.
Srinivasarao Addanki has over 15 years of experience in application development, project management, business development, and service delivery management in the telecom and insurance domains. He has successfully delivered large-scale IT projects for global clients and led teams of over 100 resources. Some of his key roles and responsibilities include managing transitions, releases, testing, and providing support for telecom applications.
This document provides a summary of Shashi Socrates' experience and qualifications. He has nearly 20 years of experience in IT service management roles, including problem management, project management, and team management. He is ITIL certified and has worked for companies like IBM, HCL Technologies, and Ortho Clinical Diagnostics in senior problem manager and process lead roles. His experience includes setting up problem management processes, conducting investigations, and managing escalations.
Benjamin Williams provides a 3 sentence summary of his 26+ years of experience in telecommunications:
He has held roles as a Global Service Delivery Manager, RF-Transport Engineer, Project Manager, and Circuit Design Engineer with companies such as Pacnet USA, Virtus Communications, T-Mobile, and AT&T Mobility utilizing his expertise in telecommunications networks, fiber optics, customer relations, and project management. His experience includes planning, designing, implementing and troubleshooting telecommunications networks and he holds certifications in CCNA and Fiber Optic systems.
Chandana Das has 19 years of experience as a Quality Engineer and QA Analyst, specializing in manual and automated testing across financial, healthcare, and pharmaceutical industries. She has led teams of 4-11 resources in testing initiatives using Agile methodologies like Scrum. Her technical skills include testing tools like Selenium and HP ALM, languages like Java and XML, and operating systems like Windows and Linux.
Chandana Das has 19 years of experience in manual and automated software testing, specializing in GUI, functionality, performance, integration, system, and regression testing using both waterfall and agile methodologies. She has led teams of 4-11 testers on multiple projects concurrently in the financial, healthcare, and pharmaceutical industries. Currently, she is a Lead Quality Engineer at Capital One responsible for testing home loan origination and servicing applications.
Genesis Villanueva Abis is a senior IT consultant with 9 years of experience in technical project management, delivery, data management, and consulting. He has led projects involving data migration, management, system migration and implementation, and application support. He is skilled in project lifecycle delivery, analytics, problem-solving, and client/people management. He has extensive knowledge of customer management systems and processes from his experience leading teams and projects at Indra Philippines and Meralco.
Governance - Project Management Office Professional ServicesMark S. Mahre
This document outlines a project management framework that includes four phases - Initiate, Plan, Execute, and Close. It describes the key documents, approvals, and stakeholders involved at each stage of a project from initial request through completion and sign-off. Key deliverables include scoping analyses, statements of work, project plans, status reports, and lessons learned documentation. The framework is intended to provide governance and standard processes for managing technology projects.
Sarah Brandner has over 30 years of experience in telecommunications project management, network engineering, and technical operations. She has a proven track record of managing complex infrastructure projects, troubleshooting issues, and establishing processes to improve efficiency. Currently, she is a senior project manager at Time Warner Cable leading fiber deployment and peering connectivity initiatives.
Mehul Desai is a management consultant with over 15 years of experience leading organizations and managing resources. He has experience in strategic planning, operations management, and technology. Most recently, he worked as a Project Manager for the Los Angeles Department of Water & Power developing their Smart Grid Operation Center. Prior to that, he spent 17 years at Southern California Edison in various senior management roles overseeing multi-million dollar programs and projects.
The document provides a summary of Bhavani T.R.'s work experience including 10 years of experience in software testing with expertise in testing processes, data warehouse testing, functional testing, and ETL testing using Informatica. Recent roles include offshore test lead for projects involving banking applications. Technical skills include testing tools like HP ALM and Selenium, databases like Oracle and SQL, and ETL tools like Informatica.
Nicholas Edmunds has over 20 years of experience in project management and business analysis for financial institutions. He has a proven track record of successfully managing projects on-time and on-budget. His experience includes managing teams, vendor relationships, and projects involving systems conversions, implementations, and testing. Currently he is a project manager for a $1.8M global pricing application conversion project.
The document provides a summary of Rebecca Selinger's experience and qualifications. She has over 16 years of experience as a project manager, program manager, Scrum master, and business analyst with expertise in managing web development, product development, infrastructure deployment, integration, and application development projects. She has managed projects in various industries and has experience utilizing tools like Scrum, Agile, Waterfall, PMBOK, MS Project, and Quality Center.
SOC-2 Compliance Status Report sample v10.0Mark S. Mahre
An effective way to communicate to the Stakeholders, Executive Sponsors and Project Team Members, I use this status report format on a bi-monthly basis.
Prabhu Sundaramurthi has over 13 years of experience in quality assurance management. He has experience managing both onshore and offshore teams, analyzing requirements, developing test plans and cases, and executing manual and automated tests. He is proficient in test management tools like Quality Center, Jira, and Spira. Prabhu has worked in the retail and finance domains, testing applications like e-commerce sites, CRM tools, and financial software. His technical skills include Agile, Waterfall, databases, automation tools like QTP and Selenium, and programming languages.
This document provides a summary of Bruce K. Downing's qualifications and professional experience. It details his over 35 years of experience in information technology roles including development, project management, and infrastructure management. His most recent role is as a Vendor Management Manager at Anthem Inc. where he oversees infrastructure lifecycle management and reduces migrations in progress. He has extensive experience managing releases, overseeing development, and testing within SDLC guidelines.
Leica Jigsaw is a fleet management, production optimization, and precision guidance solution for mining operations. It consists of several modules including Jfleet for fleet management, J2 for high-precision GPS guidance, and J3 for autonomous operations. Jfleet optimizes productivity and controls costs using real-time positioning data and third generation optimization algorithms. The system minimizes equipment idle times and integrates other Leica solutions for enhanced mine site management and safety.
An Audit of Prescribing LMWHs in Acute Coronary Syndromemeducationdotnet
An audit was conducted to evaluate the prescribing of enoxaparin (Clexane) for patients with acute coronary syndrome at a hospital. The audit found that 26% of patients received the wrong dose of enoxaparin, with 40% of patients having no recorded weight and no patients having documentation of renal function. Interventions including educational posters and prescribing guidelines had no significant impact, with 74% of patients still not weighed and 50% still prescribed incorrect doses after the interventions. The audit recommendations included establishing local policies for weighing patients and prescribing for renal impairment, as well as multidisciplinary teaching on proper enoxaparin dosing.
Cynthia O. Brown is a seasoned IT Project Manager with over 20 years of experience managing diverse projects throughout the entire project life cycle. She has expertise in strategic planning, resource allocation, requirements development, and relationship management. Her background includes project management roles at Apex Systems, Sprint/Clearwire, CGI Technologies, AT&T, and Cingular Wireless.
Joel Lucien has over 7 years of experience managing complex projects at companies like Cisco, Citi, and the United States Army. He holds a B.S. in Computer Science and is currently studying for the ITIL Foundations certification exam. At Cisco, he has served as a High Touch Operations Manager and Project Manager, responsible for global projects involving systems migrations and release management. Prior to Cisco, he worked at Citi as a Project Manager overseeing infrastructure changes and releases. He also has 4 years of experience in the United States Army as a Military Police Staff Sergeant, including deployments to Iraq.
Veena Sampath Kumar has over 7 years of experience as a Service Delivery/Availability Manager at IBM India Pvt. Ltd. She currently manages services for commercial accounts, overseeing 50+ applications and infrastructure. Her responsibilities include ensuring service level agreements are met, managing projects, and acting as the primary point of contact between IBM teams, customers, and third party suppliers. She has received several awards for her performance in roles such as Incident Manager, Supplier Relationship Manager, and Service Delivery Manager.
This document provides a summary of Venkateswarlu Kallagunta's professional experience in software testing and quality assurance. It details over 7 years of experience in various roles testing applications in domains such as insurance, media, energy, and finance. Key responsibilities included requirements gathering, test case design, defect tracking, test management, and ensuring quality delivery. A variety of technologies, tools, and methodologies are listed, demonstrating broad testing expertise.
A result oriented Project Management Professional (PMP) brings over 20 years of IT experience in the public and private sectors with key emphasis on ERP Software Development and Implementation, Infrastructure Management, and Task Order Management.
Srinivasarao Addanki has over 15 years of experience in application development, project management, business development, and service delivery management in the telecom and insurance domains. He has successfully delivered large-scale IT projects for global clients and led teams of over 100 resources. Some of his key roles and responsibilities include managing transitions, releases, testing, and providing support for telecom applications.
This document provides a summary of Shashi Socrates' experience and qualifications. He has nearly 20 years of experience in IT service management roles, including problem management, project management, and team management. He is ITIL certified and has worked for companies like IBM, HCL Technologies, and Ortho Clinical Diagnostics in senior problem manager and process lead roles. His experience includes setting up problem management processes, conducting investigations, and managing escalations.
Benjamin Williams provides a 3 sentence summary of his 26+ years of experience in telecommunications:
He has held roles as a Global Service Delivery Manager, RF-Transport Engineer, Project Manager, and Circuit Design Engineer with companies such as Pacnet USA, Virtus Communications, T-Mobile, and AT&T Mobility utilizing his expertise in telecommunications networks, fiber optics, customer relations, and project management. His experience includes planning, designing, implementing and troubleshooting telecommunications networks and he holds certifications in CCNA and Fiber Optic systems.
Chandana Das has 19 years of experience as a Quality Engineer and QA Analyst, specializing in manual and automated testing across financial, healthcare, and pharmaceutical industries. She has led teams of 4-11 resources in testing initiatives using Agile methodologies like Scrum. Her technical skills include testing tools like Selenium and HP ALM, languages like Java and XML, and operating systems like Windows and Linux.
Chandana Das has 19 years of experience in manual and automated software testing, specializing in GUI, functionality, performance, integration, system, and regression testing using both waterfall and agile methodologies. She has led teams of 4-11 testers on multiple projects concurrently in the financial, healthcare, and pharmaceutical industries. Currently, she is a Lead Quality Engineer at Capital One responsible for testing home loan origination and servicing applications.
Genesis Villanueva Abis is a senior IT consultant with 9 years of experience in technical project management, delivery, data management, and consulting. He has led projects involving data migration, management, system migration and implementation, and application support. He is skilled in project lifecycle delivery, analytics, problem-solving, and client/people management. He has extensive knowledge of customer management systems and processes from his experience leading teams and projects at Indra Philippines and Meralco.
Governance - Project Management Office Professional ServicesMark S. Mahre
This document outlines a project management framework that includes four phases - Initiate, Plan, Execute, and Close. It describes the key documents, approvals, and stakeholders involved at each stage of a project from initial request through completion and sign-off. Key deliverables include scoping analyses, statements of work, project plans, status reports, and lessons learned documentation. The framework is intended to provide governance and standard processes for managing technology projects.
Sarah Brandner has over 30 years of experience in telecommunications project management, network engineering, and technical operations. She has a proven track record of managing complex infrastructure projects, troubleshooting issues, and establishing processes to improve efficiency. Currently, she is a senior project manager at Time Warner Cable leading fiber deployment and peering connectivity initiatives.
Mehul Desai is a management consultant with over 15 years of experience leading organizations and managing resources. He has experience in strategic planning, operations management, and technology. Most recently, he worked as a Project Manager for the Los Angeles Department of Water & Power developing their Smart Grid Operation Center. Prior to that, he spent 17 years at Southern California Edison in various senior management roles overseeing multi-million dollar programs and projects.
The document provides a summary of Bhavani T.R.'s work experience including 10 years of experience in software testing with expertise in testing processes, data warehouse testing, functional testing, and ETL testing using Informatica. Recent roles include offshore test lead for projects involving banking applications. Technical skills include testing tools like HP ALM and Selenium, databases like Oracle and SQL, and ETL tools like Informatica.
Nicholas Edmunds has over 20 years of experience in project management and business analysis for financial institutions. He has a proven track record of successfully managing projects on-time and on-budget. His experience includes managing teams, vendor relationships, and projects involving systems conversions, implementations, and testing. Currently he is a project manager for a $1.8M global pricing application conversion project.
The document provides a summary of Rebecca Selinger's experience and qualifications. She has over 16 years of experience as a project manager, program manager, Scrum master, and business analyst with expertise in managing web development, product development, infrastructure deployment, integration, and application development projects. She has managed projects in various industries and has experience utilizing tools like Scrum, Agile, Waterfall, PMBOK, MS Project, and Quality Center.
SOC-2 Compliance Status Report sample v10.0Mark S. Mahre
An effective way to communicate to the Stakeholders, Executive Sponsors and Project Team Members, I use this status report format on a bi-monthly basis.
Prabhu Sundaramurthi has over 13 years of experience in quality assurance management. He has experience managing both onshore and offshore teams, analyzing requirements, developing test plans and cases, and executing manual and automated tests. He is proficient in test management tools like Quality Center, Jira, and Spira. Prabhu has worked in the retail and finance domains, testing applications like e-commerce sites, CRM tools, and financial software. His technical skills include Agile, Waterfall, databases, automation tools like QTP and Selenium, and programming languages.
This document provides a summary of Bruce K. Downing's qualifications and professional experience. It details his over 35 years of experience in information technology roles including development, project management, and infrastructure management. His most recent role is as a Vendor Management Manager at Anthem Inc. where he oversees infrastructure lifecycle management and reduces migrations in progress. He has extensive experience managing releases, overseeing development, and testing within SDLC guidelines.
Leica Jigsaw is a fleet management, production optimization, and precision guidance solution for mining operations. It consists of several modules including Jfleet for fleet management, J2 for high-precision GPS guidance, and J3 for autonomous operations. Jfleet optimizes productivity and controls costs using real-time positioning data and third generation optimization algorithms. The system minimizes equipment idle times and integrates other Leica solutions for enhanced mine site management and safety.
An Audit of Prescribing LMWHs in Acute Coronary Syndromemeducationdotnet
An audit was conducted to evaluate the prescribing of enoxaparin (Clexane) for patients with acute coronary syndrome at a hospital. The audit found that 26% of patients received the wrong dose of enoxaparin, with 40% of patients having no recorded weight and no patients having documentation of renal function. Interventions including educational posters and prescribing guidelines had no significant impact, with 74% of patients still not weighed and 50% still prescribed incorrect doses after the interventions. The audit recommendations included establishing local policies for weighing patients and prescribing for renal impairment, as well as multidisciplinary teaching on proper enoxaparin dosing.
This document provides an agenda and overview for a meeting of Six Sigma Quality International (SSQI). SSQI offers consultancy, training, and certification services related to quality management systems. The agenda covers an introduction to SSQI, its organizational structure, board of directors, technical advisory committee members, services offered, client list, achieved certifications, approvals, human resource management, financial strength, and technical presentations. Additional sections provide details on SSQI's international operations, publications, spectrum of services across sectors, stations in various locations, partnerships, and key milestones such as growth in certifications and training assignments over recent years.
This certificate awards someone as an Axelta Certified IoT Professional for successfully completing an IoT Expert Course. It contains their ACIP ID and is authorized and dated by the Axelta IoT Academy.
Integration with EMC VNX and VNXe hybrid storage arraysVeeam Software
Providing Availability for the Always-On Enterprise™ is priority one for a modern data center. Veeam® Availability Suite™ v9 contains integration with EMC VNX and VNXe hybrid storage arrays, delivering the best RTPO™ (recovery time and point objectives).
WAECO Professional Cooling Catalog 2014Rimsky Cheng
The document provides information on thermoelectric coolers from Dometic WAECO for temperature-controlled transport applications. It summarizes their TropiCool series, which includes four models ranging in size from 7 to 33 liters. The three larger models have a 12/24V DC and 230V AC power supply as standard and can accurately control temperature from 1-15°C or heat from 50-65°C. They are well insulated and have efficient, maintenance-free cooling capabilities for applications like food, specimen, and sample transportation.
EMC Academic Associate, Information Storage and Management certificatemohammed mamdouh
This document provides information about Mohammed Mamdouh, who works as an Academic Associate in Information Storage and Management at EMC. It includes his name, job title, date, and a verification code that can be used to verify his credentials on the Certmetrics website.
This document provides information on low voltage consumer units and distribution boards, including:
1) The Comby and Housemaster consumer unit ranges which are designed for safety, reliability, and availability in electrical building installations.
2) Distribution boards including the Protecta compact TP+N busbar type boards and multi-row EPA boards.
3) Technical specifications, ordering details, and application information for the different product lines.
This document provides information on Rittal Ri4Power power distribution solutions, including:
- Ri4Power offers structured low-voltage switchgear solutions up to 5500A for applications in buildings, infrastructure, process industry, industrial plants, and energy generation.
- The Ri4Power Form 2-4 system allows for configurable low-voltage switchgear with inner form separation using modular field types to optimize configurations for different applications.
- Ri4Power systems are type-tested according to international standards and designed to provide a high level of operator safety through extensive busbar insulation and compartmentalization to prevent accidental arc occurrences.
Overall 12 Years and 9+ of experience as an Oracle Database Administrator, my experience has scaled in providing client support, analysis, designing, development, testing, installation, migration, maintenance and administration for oracle databases, which included understanding the requirements, upgrades, performance tuning, backup & recovery, cloning and space management using ORACLE 11g, 10g, 9i performing the role of Oracle Database Administrator according to the set standards and timelines.
YASH Technologies at ASUG Minnesota chapter meetingYASH Technologies
Presentation by Lon Blake, YASH Technologies on System Landscape Requirements and Essential Considerations to Prepare Your SAP Landscape for SAP S/4HANA
- The Redington Value is a value added distributor for brands in parts of the Middle East and Africa, including EMC.
- It provides channel enablement and support for partners across the region through investments in a new office/Solutions Centre and partner programs.
- The document discusses emerging technologies like hyperconverged infrastructure, next-gen data platforms, and evolving IoT/pervasive computing that Redington Value is helping partners with through enablement programs.
Redington Value Distribution's ‘Value Journal’, a monthly news journal whose purpose is to update the channel on the latest vendor news and Redington Value’s Channel Initiatives.
Key stories from the July Edition:
• Redington Gulf tops 2016 Distributor Power List
• Malwarebytes partners with Redington Value Distribution
• Symantec to acquire Blue Coat
• Redington Value joins Entrust Datacard VAD Programme
• EMC simplifies storage with all flash solutions
Rathinasabapathy K is seeking a challenging position applying over 10 years of experience in hardware design, development, and testing. He has expertise in analog and mixed signal design, hardware development lifecycles, and working with cross-functional teams. Some of his projects include flame detector design for EN54 certification, patient monitoring systems, surge protection devices, and automatic test equipment for aircraft radar warning receivers. He is proficient in various hardware design and simulation tools.
This curriculum vitae outlines the personal and professional details of Stephen David Hogg Elliott. It details his education qualifications including a B.Sc. in Electrical Engineering from the University of Cape Town. It provides a lengthy skills profile and employment history showing over 20 years of experience in information technology roles, including contracting, support roles at various companies, and military service. The CV includes addresses, languages spoken, education details, skills, employment history and reasons for leaving various roles.
This document provides an overview of logs in the VMware vSphere environment. It discusses the location and notable logs for vCenter Server, the vCenter Inventory Service, vSphere Profile-Driven Storage, vCenter Single Sign-On, and the vSphere Web Client. The document also provides log locations and descriptions for VMware vCenter Server 6.0.
Leveraging Best Practice Methods in an Age of Digital Transformation Belfast ...Google
1. The document discusses leveraging best practice methods for digital transformation. It provides an agenda for an event on this topic, including presentations on digital transformation challenges, industry case studies, and how best practice methodologies can provide business value.
2. Digital transformation is defined as the profound and accelerating transformation of business activities, processes, competencies, and models to fully leverage changes from digital technologies.
3. Best practice methodologies like ITIL, COBIT, and Lean/Agile are proven, common sense approaches that can help organizations effectively and efficiently cope with constant digital change.
The document provides a detailed profile summary of V M Kumaravelan including his contact information, 18 years of experience in IT management roles, qualifications and certifications. It summarizes his career history working as a Project Manager for various companies, delivering IT infrastructure projects and services. Key skills and responsibilities involved managing projects, teams, budgets and clients in areas such as service delivery, operations and ITSM.
Rahul Sharma is seeking a managerial role utilizing over 9 years of experience in project management, operations and maintenance, client relationship management, and team management in the telecom/IT industry. He is currently a Senior Consultant at Infosys managing a team of 8 employees and global accounts. Prior to this, he held roles as an Incident Manager at Ericsson managing customer escalations and outages, and as an MSS Engineer configuring and maintaining ZTE and Ericsson telecom equipment.
Sagar Kulkarni has over 15 years of experience leading complex technology projects for clients in various industries. He is proficient in project management, transition management, service delivery, and people management. Notable achievements include successfully delivering projects valued over $10 million on time and under budget, improving customer satisfaction ratings, and acquiring $1 million in additional business. Kulkarni's experience spans roles at Mphasis, IBM, and Patni Computer Systems, where he has consistently delivered projects on schedule while meeting SLAs and other key performance metrics.
Ambrose Naveen Veigas is a project manager with over 12 years of experience in information technology infrastructure services, ITES technical support, and customer service. He has expertise in project management, program management, service management, desktop engineering, data center management, and service desk management. Currently working as part of the TCS PMCOE team, he is pursuing his PMP certification and has extensive experience managing projects for clients in various industries.
David Martin has over 15 years of experience in project management, network administration, training, and SharePoint administration. He has managed projects for organizations such as the NFL, Morgan Stanley, State Farm, and Mass Electric Construction. His experience includes overseeing teams, budgets, schedules, deployments, and ensuring regulatory compliance. He holds professional certifications in project management, network administration, and fitness instruction.
Teri Cadem is a senior project manager with over 8 years of experience successfully leading diverse technology projects. She has a background in computer science, accounting, and is a PMP certified project manager. Cadem has experience managing multi-million dollar projects to drive business goals and competitive advantages. She is an excellent communicator who can effectively engage with clients and project teams. Representative projects include managing the implementation of a wireless infrastructure and replacing core network switches.
This document provides a summary of Saikat Mazumder's career experience and qualifications. It outlines over 13 years of experience in roles such as project manager, team lead, and software engineer. Mazumder has managed projects for clients such as Hewlett Packard, CGI, and Wipro Technologies. He holds certifications in project management, Scrum, and ITIL.
This document contains the resume of Durga Prasad Tripathy, who has over 14 years of experience in IT infrastructure management, data center management, database administration, and service delivery. He is seeking a leadership role where he can utilize his expertise in project management, customer service, and people management. His technical skills include SQL Server, Oracle, UNIX, and .NET.
Ram Kumar Verma is an experienced IT professional with over 17 years of experience in areas such as project management, IT service management, database administration, and engineering. He currently works as a Senior Tech Specialist at TechMahindra where he has taken on roles such as Delivery Manager and Project Manager. Prior to this, he worked at IBM India as a Team Lead. He has extensive experience managing projects for clients such as British Telecom, H3G UK, and Alta Colleges.
Kulbir Mor is a senior IT professional with over 10 years of experience in areas such as IT project management, technical architecture, infrastructure management, and system administration. He is currently working as an Infrastructure/Project Manager at Concentrix, where he is responsible for managing IT infrastructure, service delivery, transitions, and client relationships. Prior to his current role, he has delivered solutions and led transitions for various projects. He holds professional certifications in PRINCE2, ITIL, and VMware.
- Kishore Kumar has over 8 years of experience in IT services including network operations, service desk operations, and IT service transitions.
- He has worked as a service delivery lead for 8 years supporting network operations and IT support projects.
- Some of the projects he has worked on include network support transitions, service desk migrations, configuration database updates, and ITSM application projects.
Paul Wright has over 20 years of experience in project, programme and programme office management, most recently for Airwave, a provider of critical communications. He is a highly experienced Programme Manager and PMO Lead with a proven track record of delivering business benefits through ownership, responsibility and a can-do attitude. His skills include business process design, stakeholder management, programme/project management, KPIs, team management and security clearance. Key achievements include delivering a single prioritized project portfolio for Airwave, designing a consistent project delivery approach, and successfully implementing an enterprise project management system.
Overall 11.7 years of experience in implementing, Manage and Maintenance of Network-based services and IT Infrastructure and Team Management and Client Management, Operation Management(Resources Day to Day activities), Planning/Execution, Vendor Management, Issue and Risk Management, SLA Management, Change Control, Service Delivery.
Andrew Chard has over 25 years of experience leading large technology projects for companies in various industries. He has a track record of directing teams to deliver business initiatives on time while aligning technology and business goals. Chard's areas of expertise include application development, program management, operations management, and client relationship building. He currently serves as an IT Project Director for Gwinnett County, Georgia overseeing public safety technology projects.
Kandi Wingate has over 15 years of experience managing complex projects in telecommunications, technology, and government. She holds an MBA in Project Management and PMP certification. Wingate has a track record of successfully delivering projects on time and on budget, including managing projects up to $10 million. She is skilled in all phases of the project lifecycle from planning to execution and closure. Wingate is proficient in project management methodologies and using tools like Microsoft Project.
Qutubuddin Sheik is seeking a mid-to-senior level position in IT application management and support with over 5 years of experience. He has worked as an IT support analyst, production L3 analyst, application manager, and IT project manager for CitiBank and Cognizant Technology Solutions. He has experience managing various banking and investment applications. He is proficient in technologies like Oracle, SQL, PL/SQL, Java, and monitoring tools. He has an ITIL foundation certification and has experience in roles like support analyst, support lead, incident/problem manager, application manager, system capacity manager, release manager, and project manager.
Scott Fennell is a senior IT executive with over 20 years of experience leading IT projects and operations. He has managed multi-million dollar contracts for organizations like HumanTouch and Booz Allen Hamilton. Fennell has expertise in areas such as project management, leadership, business process modeling, and enterprise architecture.
This document provides a summary of Biju C. Alex's professional experience and qualifications. He has nearly 24 years of experience in IT project delivery management, infrastructure management, service management, and other areas. Some of his roles and responsibilities have included pioneering IT infrastructure planning and building, proficiency in ITIL best practices, business continuity planning, and leading major projects such as ERP implementations. He has worked in senior IT roles for several organizations in India.
This document is a resume for Joyce Conrad, an experienced project manager with over 20 years of experience managing large, complex IT and business projects across various industries. She has a proven track record of successfully delivering multi-million dollar projects on time and on budget. She is skilled in areas such as CRM, healthcare, supply chain management, and enterprise resource planning. She holds advanced project management certifications and has extensive experience leading cross-functional teams using agile and scrum methodologies.
This document contains the resume of Satyanarayan K Adi. He has over 14 years of experience as a Technical Project Manager working with technologies like .NET and Oracle. He holds a Master's degree in Computer Applications and Bachelor's degree in Science. Some of his key skills and responsibilities include resource management, quality management, requirement gathering, estimating, planning, tracking, and risk management. He has experience managing projects in various domains for clients such as Jindal Rolling Mill, IATA, and Nabors Corporate Services.
1. Resume
Particulars
Accomplished technical professional with nearly 17 years of experience leading complex projects and
managing cross-functional resources
Experience in Operational Management, Operational Stability and handling extremely high pressure
government hosting environments
ITILv3 Expert, Sun Solaris, Middleware and with more than 17 years experiences in IT infrastructure Project
management, Operations Management and Service Delivery Management with NCS and SingTel
Experience in develop the Cloud Operation Delivery Services and Cloud Managed Services Service
Definition. Liaise with for the Government agency to, gather and translate customer’s requirement to
provide recommendations and solutions for both IT infrastructure and Cloud Computing Services.
Establish Facilities Management Product Service Definition for delivery Managed Services to government
Service Wide agency
Project Management experiences includes
a) Responsible for the project management throughout the entire project lifecycle.
b) Lead cross-functional technical expertise (Microsoft Windows AD/Exchange/Lync, VMWare,
SharePoint, Storage, Backup & Recovery, Network and Security) projects of various scale. Adjust,
plan and manage project timelines and resources for target implementation schedules and the
project life cycles.
c) Evaluate and determine project performance and forecasting results in order to provide comments
and recommendations to management.
d) Work with project sponsors, functional manager & technical team to translate high level statement of
work into detailed project activity or specifications
Service Delivery Management experiences includes
a) Responsible for overall management of the day to day IT infrastructure operations and services.
Manage IT infra such as Managed Hosting Solutions/Services, Servers, Datacentre, end to end
infra services which includes server, network, virtualization, storage, hosting, etc.
b) Liaise with customer and ensure that SLA is met, review existing SLA and provide recommendation
on how to improve the SLA and operation processes.
2. Curriculum Vitae of Ser Swee Yen Stephanie
c) Responsible for incident resolution, problem management, configuration and change management,
service desk, security management and monitoring, capacity planning, availability management,
and routine update of services.
Employment History
Period Appointment/Organisation
03 Nov 2008 - Current Senior Service Delivery Manager (LTA-VRLS)
Senior Service Delivery Manager (Agency FM)
Senior Service Delivery Manager (G-Cloud)
01 Jul 2001 - 02 Nov 2008 Systems Manager / Ecquaria Technologies Pte Ltd
01-Apr-2000 – 01-Jul-2001 Systems Engineer / NCS Pte Ltd
01-Apr-1997 – 31-Mar-2000 Systems Engineer / Applied Business Systems Sdn Bhd
Key Experiences and Specialization
Years of Experience : 17
Years in IT/Comm Eng : 17
Areas of Specialization : Service Management
Project Management
Cloud Operation Management
IDC Solutioning and consultancy support
Domain Expertise : Government Sector
Technology Expertise : Cloud Technology Stack
Application Server/Sun Java System Application Server Enterprise
Edition
Application Server/WebLogic Server
Application Server/WebSphere Application Server
Application Testing/Mercury Load-Runner/JMeter
Backup Solution/Veritas - Enterprise Netbackup
Clustering Technology/Veritas Cluster
Database/IBM DB2 UDB
Database/Oracle
Page 2 of 30
3. Curriculum Vitae of Ser Swee Yen Stephanie
Database/Oracle Real Application Clusters (RAC) / Oracle Parallel
Server (OPS)
Desktop Security/SSH Solution
Load Balancer/F5 Application Switch
Operating Systems - Unix/SUN - Solaris
Reporting/JReport
Web Server/Sun i-Planet Web Server
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4. Curriculum Vitae of Ser Swee Yen Stephanie
Operation / Project Experiences
Designation : Senior Service Delivery Manager
Roles
Performed
: Project Manager and Senior Technical Service Manager
Duration : 01-Jun-2015 to Present
Project 1 : Land Transport Authority - “Vehicle Registration Licensing
System” (VRLS)
Project Description : The Vehicle Registration & Licensing System (VRL) is used by
the public users, government agencies, motor dealers, law firms,
town councils, road tax collection centres,inspection centres and the
Authority’s counters to perform vehicle related transactions
Perform Data Center Relocation for critical and complex system
which include 6 months relocation planning and 48 hours actual
execution. Complete the major system Tech Refresh within 12
months with minimum impact / no impact to existing Operation and
provide Operation Support of the System until Year 2020
Period : 01-Jun-2015 to 31-Oct-2020
Position/Role : Senior Service Delivery Manager
Responsibilities : • Overall accountable to implement, manage the infrastructure upgrade
and security enhancement for the VRLS System
• Overall accountable for the project service level
• Review progress and provide tactical and operation direction to meet
project requirement
• Set priorities and resolve conflicts and issues
• Manage project risks
Designation : Senior Service Delivery Manager
Roles
Performed
: Service Delivery Management for Agency Facilities Management
Duration : 01-Dec-2014 to Present
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5. Curriculum Vitae of Ser Swee Yen Stephanie
Project 2 : Agencies Facilities Management
Project Description : Provide agency FM support services for Government Agency
Period : December 2014 – Present
Position/Role : Senior Service Delivery Manager / Project Director
Responsibilities : • Overall accountable for the project service level
• Approve scope and objectives, including schedule and budgets
• Review progress and provide strategic direction
• Set priorities and resolve conflicts and issues
• Manage project risks
Designation : Senior Service Delivery Manager / Service Improvement Team
Manager
Roles
Performed
: Service Delivery Management for Cloud Service Provider/Tenant
Facilities Management
Duration : 08-Nov-2008 to 01-Nov-2014
Project 3 : SingTel – G-Cloud
Project Description : Singapore Government Cloud that provides a resilient and secure ICT
shared environment that allows government agencies to procure computing
resources on-demand as IaaS.
Develop Cloud Platform which include Security Services and associate
supporting services (Backup , SSL, SFTP, NAM, GWSX), which allow
agency to activate VMs and associate services to host the e-Services.
Provide Tenant FM services to agency to manage their respective VMs
Period : Jun 2011 – November 2014
Position/Role : Senior Service Delivery Manager
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6. Curriculum Vitae of Ser Swee Yen Stephanie
Project 3 : SingTel – G-Cloud
Responsibilities : • Provide guidance to the project team to achieve successful and on-time
delivery of the project based on the approved schedule, resources and
scope objectives.
• Prepare and Maintain project plans and track all activities against the
plan, providing regular and accurate reports to internal management
and customer management.
• Monitor and control allocated manpower, associated revenue costs and
all capital costs against the project budget.
• Assess the impact of changes to the projects on costs, schedule,
resources and report these to project sponsors.
• Prepare service management framework and policy for the 5 years
operational support maintenance project.
• Provide Service Delivery Operation Support and ensure stability and
timely delivery of Tenant FM projects
• Support G-Cloud Programme Office to conduct Agencies Briefing
• Conduct Service Review Meetings; areas covered will include
performance reports, service improvements, quality and processes.
• Ensure transfer of knowledge to other staff to ensure the customers
systems are understood. Monitoring overall performance of services.
Ensure clients are notified on time-to-time of any possible disruption to
services provided by the provisioning team.
• Ensure all staff members are fully capable in their positions through
continuous training and monitoring of KPI’s. To liaise with the
Production support teams in setting up and documenting standards for
implementation of new technology within the environment. Mitigating
and resolving escalations with urgency and determination. Ongoing
engagement with customers regarding product, technology, and service
information, supportability issues, and support lifecycle plans. To
constantly assess customer feedback and make the necessary
improvements.
• Prepared the OPEX / CAPEX to establish the Business Case and track
the chargeback scheme with the backend support team
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7. Curriculum Vitae of Ser Swee Yen Stephanie
Project 4 : NCS – Department of Statistics (DOS) / Ministry Trade of
Industry (MTI)
Project Description : Provide onsite Facilities Management Services for Department of Statistics
and Ministry Trade of Industry
Period : 15 Jul 2009 - 01 Jun 2011
Position/Role : Technical Service Manager
Responsibilities : • Responsible for overall management of the day to day IT infrastructure
operations and services for agency
• Liaise with customer and ensure that SLA is met, review existing SLA
and provide recommendation on how to improve the SLA and operation
processes.
• Responsible for incident resolution, problem management,
configuration and change management, service desk, security
management and monitoring, capacity planning, availability
management, and routine update of services.
• Identify Process Gaps, Risk Measures and advise Programme
Management Office of according Counter Measures.
• Formalize the escalation / training and support plan
• Analyse and review the Disaster Recovery Plan
• Conduct Technical Refresh and product migration roadmap for agency
for server and services consolidation which worth of 2Mil
• Perform server audits proactively and reactively, applying remedies to
prevent problems from reoccurring. Investigate and perform root cause
analysis on production infrastructure issues and recommend short and
long term remediation activities, following change management as per
policy without downtime or impact on availability.
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8. Curriculum Vitae of Ser Swee Yen Stephanie
Project 5 : NCS - SSC IT INFRA FOR 1ST ASIAN YOUTH GAMES 2009
Project Description : Provide Hosting Services and Operational Services to support AYG - Asian
Youth Games Project as Disaster Recovery Site for business continuity
Period : 01 Apr 2009 - 15 Jul 2009
Position/Role : Technical Service Manager
Responsibilities : • Managing team to implement network infrastructure and servers for
hosting in the Primary Site (DC@NCS Hub) and DR Site
(DRC@Chadwick)
• Provide IT operational support during the games period) Implement
Backup Solution for AYG Project
• Analyse and review the Disaster Recovery Plan
• Formalize the escalation and support plan
Project 6 : NCS - RAPL DC Hosting to SIAEC
Project Description : Provide Hosting environment, implementation and managed services to
Russell Adams to host the airline MRO system.
MRO System is used for aircraft fleet technical management and
component Inventory technical management with ability to perform planning,
monitoring and execution of due tasks for compliance to aviation authorities.
Period : 01 Feb 2009 - 31 May 2014
Position/Role : Project Manager / Technical Service Manager
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9. Curriculum Vitae of Ser Swee Yen Stephanie
Project 6 : NCS - RAPL DC Hosting to SIAEC
Responsibilities : • Project Implementation Services to setup an infrastructure for Russell
Adams to host the MRO flight logistic system
• Provide Service Delivery Operation Support and ensure stability and
timely delivery of the system
• Reviewed infrastructure which runs on Windows Platform, Cluster
MsSQL Database Server, Citrix Application Server, Active Directory and
Backup Exec Server.
• Perform review and ensure hosting environment as per standards and
optimize efficient working of all servers according to performance
standards.
• Provide 5 years operational support services which consist of
Managed Server Services
Managed Backup Services
Managed Network Services
Managed Database Services
Monitoring Services
Project Management Services
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10. Curriculum Vitae of Ser Swee Yen Stephanie
Designation : Systems Manager
Roles
Performed
: Project Delivery and Operation Management
Duration : 01 Jul 2001 - 02 Nov 2008
Project 7 : Ecquaria - Lifelong Learning for Lifelong Employability (L3E)
System (WDA of Singapore)
Project Description : Setup system infrastructure to host the Lifelong Learning for Lifelong
employability application system which promoting enterprise productivity
Period : 01 May 2008 - 31 Oct 2008
Position/Role : Systems Manager
Responsibilities : • Project Implementation Services to setup an infrastructure
• Design and implement solution for external clients involving IBM AIX,
Oracle RAC with ASM and Raw File System, Jboss, Urchin, SSH
Tectia, Batch/Pro Print, easyPDF, Netrust Authentication Module, Web
Services and BIG-IP implementation
• Managed external vendor on the NAM Authentication integration and
ensure stability and timely delivery of the system
• Perform performance testing and fine tune infrastructure to meet the
response time/concurrent user requirement as stated in the tender
specification
Project 8 : Ecquaria-KMS-KIDU Management System (Bhutan Royal
Family)
Project Description : Overseas government initiative; Provide consultancy to setup data center
and infrastructure to host the KMS (KIDU Management System) for keeping
track the bhutan citizen welfare system
Period : 01 Feb 2008 - 31 Oct 2008
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11. Curriculum Vitae of Ser Swee Yen Stephanie
Project 8 : Ecquaria-KMS-KIDU Management System (Bhutan Royal
Family)
Position/Role : Systems Manager
Responsibilities : • Provide consultancy to the IT Royal Advisory Council to setup Data
Center at the Royal Office
• Provide consultancy services for setting up an infrastructure to host
KMS System which runs on openstack software Jboss, mySQL
• Work with the Bhutan System Engineer team on vendor supporting
sourcing on the post implementation support
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12. Curriculum Vitae of Ser Swee Yen Stephanie
Project 9 : Ecquaria - ictQATAR - QSP - Qatar Service Platform
Project Description : Setup ictQatar – a standardize application system platform for hosting Qatar
Government eServices.
Period : 01 Sep 2007 - 31 Oct 2008
Position/Role : Technical Project Manager
Responsibilities : • Project Implementation Services to setup an infrastructure for ictQatar
which leveraging on AIX ; Websphere App Server and Db2
• Provide consultancy and handover session to the local engineer to
setup and configuring Websphere deployment manager, edge server,
Cell, Node and Node Agent to form a Cluster node to deploy ictQatar
Service Platform
• Involve in the database implementation and work with the DB2 DBA for
schema and database creation
• Perform performance test to ensure the ictQatar Service Platform able
to meet the response time as stated in the Tender Specification
• Provide technical and operation post implementation support to local
engineer as Level 1 support
Project 10 : Ecquaria-STIX-BassTicketing System (BASS Australia)
Project Description : STIX-BASS-Australia a comprehensive ticketing system that will help
SISTIC to simplify ticket purchase by promoters and customers, gain
greater visibility into SISTIC’s ticketing business, make informed, real-time
business decisions and enhance service delivery.
Period : 01 May 2007 - 31 Oct 2008
Position/Role : Technical Project Manager
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13. Curriculum Vitae of Ser Swee Yen Stephanie
Project 10 : Ecquaria-STIX-BassTicketing System (BASS Australia)
Responsibilities : • Project Implementation Services to setup an infrastructure for Bass
STIX System hosted in Australia
• Perform Technical Refresh to migrate the system from iPlanet 6.5 to
SunOne Application Server Version 8
• Assist in 10G RAC database implementation
• Perform performance test to ensure the STIX Application System able
to meet the response time as stated in the Tender Specification
• Provide technical and operation post implementation support to local
engineer as Level 1 support
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14. Curriculum Vitae of Ser Swee Yen Stephanie
Project 11 : Ecquaria-STIX Ticketing System (SISTIC of Singapore) Phase 3
Project Description : Singapore -STIX a comprehensive ticketing system that will help SISTIC to
simplify ticket purchase by promoters and customers, gain greater visibility
into SISTIC’s ticketing business, make informed, real-time business
decisions and enhance service delivery.
Period : 01 Apr 2007 - 31 Oct 2008
Position/Role : Technical Project Manager
Responsibilities : • Project Implementation Services to setup an infrastructure for Bass
STIX System hosted in Australia
• Perform Technical Refresh to migrate the system from iPlanet 6.5 to
SunOne Application Server Version 8
• Conduct assessment and migration planning with STIX System
Manager to migrate the the application within the stipulated downtime
• Assist in 10G RAC database implementation
• Perform performance test to ensure the STIX Application System able
to meet the response time as stated in the Tender Specification
• Provide technical and operation post implementation support to local
engineer as Level 1 support
Project 12 : Ecquaria - eWeb (Singapore Police Force)
Project Description : Setup a application infrastructure on SPF existing environment to host the
eWeb Application which integrate with application hosted in PSi
Infrastructure
Period : 01 Feb 2006 - 31 Oct 2008
Position/Role : Technical Project Manager
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15. Curriculum Vitae of Ser Swee Yen Stephanie
Project 12 : Ecquaria - eWeb (Singapore Police Force)
Responsibilities : • Gather Application Requirement for Capacity Planning
• Provide consultancy for Server Resources Planning to host the eWeb
System in the existing environment
• Perform logical database setup and logical backup for database to
ensure service availability
• Conduct Technical handover session for post implementation support
to L1 Engineer
• Provide L3 Support
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
.
Project 13 : Ecquaria - SHAPE and IDEAS (Health Promotion Board of
Singapore)
Project Description : The Student Health Assessment Programme (SHAPE) and Integrated
Dental Electronic Assessment for Students (IDEAS) is a mammoth multi-
million dollar healthcare project commissioned by Singapore’s Health
Promotion Board (HPB), under the Ministry of Health to design and
implement a scalable and extensible computerized patient management
system
Period : 01 Nov 2005 - 31 Oct 2008
Position/Role : Technical Project Manager
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16. Curriculum Vitae of Ser Swee Yen Stephanie
Project 13 : Ecquaria - SHAPE and IDEAS (Health Promotion Board of
Singapore)
Services Provided : • Define project deliverables and gather system requirement from the
user
• Create the work breakdown structure, schedule and procurement plans
according to the BOM
• Prepare Preliminary Design
• Setup internal development environment and provide support to
development team
• Prepare a Site Preparation Plan, which include the Server Power
Consumption, Network Patch Point and IP Address required to host
the server.
• Co-ordinate with the vendor for the installation on BIG-IP, Symantec
Netbackup, SunCluster ,eTrust Authentication and eTrust Audit Server.
• Perform system installation for the system software as such SunOne
WebServer, Weblogic Application Cluster, Oracle High Availability with
SunCluster, Elixir Report, SSH Tectia, Umero SMS Gateway Integration
• Configure SSL Certificate for Web Server
• Deploy SOP Application on the infrastructure, HPB User will create the
Shape and Ideas Application on the SOP Infrastructure.
• Conduct a load test to ensure the infrastructure is able to meet
response time and concurrent users as stated in the Tender
Specification
• Conduct Infrastructure User Acceptance Test with User
• Provide technical and maintenance support
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17. Curriculum Vitae of Ser Swee Yen Stephanie
Project 14 : Ecquaria - eMinCOM (Ministry of Communication of Brunei)
Project Description : Setup Brunei Government Service Wide infrastructure – a standardize
application system platform for hosting Brunei Government eServices.
eMinCom is an integrated Service Portal for Brunei which provide a
centralized eGovernment Platform for Brunei government agency to develop
their Application
Period : 01 Oct 2005 - 31 Oct 2008
Position/Role : Systems Manager
Services Provided : • Define project deliverables and gather system requirement from the
user
• Prepare Preliminary Design
• Setup internal development environment and provide support to
development team
• Provide Consultancy Services (Disaster Recovery, Backup
implementation, Agencies to Portal report generation) to the Brunei
System team for the eMinCom System Setup
Project 15 : Ecquaria - Breast & Cervical Screening System (Health
Promotion Board of Singapore)
Project Description : Develop an integrated Breast Cancer Screening and Cervical Cancer
Screening System for HPB Frontend and backend user to generate
invitations and reminder letters, perform appointment booking transactions
and eligibility screening, share patients’ registration information, obtain
registration and attendance statistics.
Technologies Used : SunOne WebServer, WebLogic Application Server, Oracle Replication
Period : 01 Jun 2004 - 31 Oct 2008
Position/Role : Technical Project Leader
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18. Curriculum Vitae of Ser Swee Yen Stephanie
Project 15 : Ecquaria - Breast & Cervical Screening System (Health
Promotion Board of Singapore)
Responsibilities : • Setup internal development environment and provide support to
development team
• Perform Installation for the system software as such SunOne
WebServer, WebLogic Application Server
• Configure Oracle Replication, Define the Replication Object to
synchronize bi-direction synchronization between Frontend Database
and Backend Database
• Deploy SOP Application on the infrastructure
• Perform and Conduct Load Test to ensure the system is able to meet
the response time as stated in the tender specification
• Conduct handover session and Provide technical support to L1/L2
engineer
Project 16 : Ecquaria-HMS-Hostel Management System(National University
of Singapore)
Project Description : Provide implementation setup and application development to develop a
Hostel Management System (HMS) for students to hostel booking usage
Period : 01 Apr 2004 - 31 Oct 2008
Position/Role : Technical Project Leader
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19. Curriculum Vitae of Ser Swee Yen Stephanie
Project 16 : Ecquaria-HMS-Hostel Management System(National University
of Singapore)
Responsibilities : • Conduct infrastructure requirement to setup the core infrastructure
which consist of Sun Solaris 8, iPlanet Application Server 6.5, iPlanet
Web Server 6.0, iPlanet Directory Server, Oracle Ver 8.0 to meet 1000
Virtual User Requirement
• Manage vendor for Enterprise System / EMC Storage Setup
• Provide consultancy and deployment support to setup SOP-CORS
Application eServices
• Perform installation of iPlanet Web Server 4.0 / iPlanet Application
Server and iPlanet Directory Server
• Conduct Technical handover session for post implementation support
to L1 Engineer
• Provide L3 Support
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
• Assist NUS System team in Server Capacity Management Planning
Project 17 : Ecquaria - Ngee Ann Student Portal System (Ngee Ann
Polytechnic)
Project Description : Provide maintenance support and operation support to maintain the portal
System.
Period : 01 Feb 2004 - 01 Jul 2007
Position/Role : Operation Manager
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20. Curriculum Vitae of Ser Swee Yen Stephanie
Project 17 : Ecquaria - Ngee Ann Student Portal System (Ngee Ann
Polytechnic)
Responsibilities : • Provide guidance to the onsite operational support personnel to
maintain the Ngee Ann Portal System
• Implement Operational support framework for Service Management
• Formalize a support structure team to render support on Sun Solaris 8,
Oracle 9 with Veritas Cluster Setup and IBM Portal Edge Server,
Content Management Server Provide operational support for Ngee Ann
Portal system.
Page 20 of 30
21. Curriculum Vitae of Ser Swee Yen Stephanie
Project 18 : Ecquaria - OASIS (Ministry of Trade and Industry of Singapore)
Project Description : OASIS is a “Cross-Agency Integrated e-Services (Oasis)” to enable the
government to achieve the “Many Agencies, One Government” vision to
deliver cross-agency integrated services through multi-agency collaboration.
Period : 01 Dec 2003 - 01 Feb 2004
Position/Role : Technical Project Leader
Responsibilities : • Provide consultancy and deployment support to setup PSi/SOP
Platform to host the OLBS Application Services
• Perform installation of iPlanet Web Server 4.0 / iPlanet Application
Server / iPlanet Directory Server / Application Cluster
• Setup and implement EDX Gateway for SSL secure handshake data
exchange between agencies and OBLS’s Application Server
• Provide Technical handover session for post implementation support
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
Project 19 : Ecquaria-Centralized Online Registration System(National
University of Singapore)
Project Description : Centralised Online Registration System (CORS) is designed for students to
register for their modules for study.
Period : 01 Jun 2003 - 31 Oct 2008
Position/Role : Technical Project Leader
Page 21 of 30
22. Curriculum Vitae of Ser Swee Yen Stephanie
Project 19 : Ecquaria-Centralized Online Registration System(National
University of Singapore)
Responsibilities : • Conduct infrastructure requirement to setup the core infrastructure
which consist of Sun Solaris 8, iPlanet Application Server 6.5, iPlanet
Web Server 6.0, iPlanet Directory Server, Oracle Ver 8.0 to meet 1000
Virtual User Requirement
• Manage vendor for Enterprise System / EMC Storage Setup
• Provide consultancy and deployment support to setup SOP-CORS
Application eServices
• Perform installation of iPlanet Web Server 4.0 / iPlanet Application
Server and iPlanet Directory Server
• Conduct Technical handover session for post implementation support
to L1 Engineer and provide L3 Support
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
Page 22 of 30
23. Curriculum Vitae of Ser Swee Yen Stephanie
Project 20 : Ecquaria-eRegistry-DMS (Ministry of Community Development &
Sports of Singapore)
Project Description : Setup infrastructure to host the DMS (Document Management System)
Period : 01 Mar 2003 - 31 Oct 2008
Position/Role : Technical Project Consultant
Responsibilities : • Provide consultancy and deployment support to setup PSi/SOP
Platform to host MCDS-eRegistry DMS Application System
• Perform installation of iPlanet Web Server 4.0 / iPlanet Application
Server and iPlanet Directory Server
• Conduct Technical handover session for post implementation support
to L1 Engineer
• Provide L3 Support
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
Project 21 : Ecquaria - CRS - Contractors Registration System (Building
and Construction Authority of Singapore)
Project Description : Setup a infrastructure to host the Constructors Registration System
Period : 01 Jan 2003 - 31 Oct 2008
Position/Role : Technical Project Consultant
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24. Curriculum Vitae of Ser Swee Yen Stephanie
Project 21 : Ecquaria - CRS - Contractors Registration System (Building
and Construction Authority of Singapore)
Responsibilities : • Provide consultancy and deployment support to setup PSi/SOP
Platform to host BCA-CRS Application System
• Perform installation of Windows / Weblogic Application Server and
Microsoft IIS Web Server
• Conduct Technical handover session for post implementation support
to L1 Engineer
• Provide L3 Support
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
Page 24 of 30
25. Curriculum Vitae of Ser Swee Yen Stephanie
Project 22 : Ecquaria-eRegistry (Ministry of Finance Singapore)
Project Description : MOF-ERS is intranet for staff to use for Resources booking, it’s also acts as
a platform for e-Ideas exchange, eSurvey and bulletin announcements
Period : 01 Jun 2002 - 01 Aug 2002
Position/Role : Technical System Engineer
Responsibilities : • Provide consultancy and deployment support to setup PSi/SOP
Platform to host the MOF-eRS
• Perform installation of Windows / Weblogic Application Server and
Microsoft IIS Web Server
• Conduct Technical handover session for post implementation support
to L1 Engineer
• Provide L3 Support
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
Project 23 : Ecquaria-eRegistry (Civil Aviation Authority of Singapore)
Project Description : CAAS-eRegistry system is a intranet for internal staff for Resources
booking, it’s also acts as a platform for e-Ideas exchange, eSurvey and
bulletin announcements
Period : 01 Mar 2002 - 31 Oct 2008
Position/Role : Technical System Engineer
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26. Curriculum Vitae of Ser Swee Yen Stephanie
Project 23 : Ecquaria-eRegistry (Civil Aviation Authority of Singapore)
Responsibilities : • Provide consultancy and deployment support to setup PSi/SOP
Platform to host the CAAS eRegistry Application
• Perform installation of iPlanet Web Server 4.0 / iPlanet Application
Server and iPlanet Directory Server
• Provide Technical handover session for post implementation support
• Setup and implement EDX Gateway for CAAS-eRegistry system for
data exchange across departments
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Conduct Infrastructure User Acceptance Test with User
Page 26 of 30
27. Curriculum Vitae of Ser Swee Yen Stephanie
Project 24 : Ecquaria-KPMG-China EverBridge Bank
Project Description : Internal CRM / Inventory and Booking System allow the internal staff to
exchange the information for procurement activities
Period : 01 Jan 2002 - 01 Mar 2002
Position/Role : Technical System Engineer
Responsibilities : • Provide consultancy support to setup PSi/SOP Platform for KPMG to
host the customized banking system
• Perform installation of Weblogic Application Server 4.0 / iPlanet Web
Server / Weblogic cluster / Oracle 8.0
• Establish the performance testing criteria and conduct the Load Test
and fine tuning activities to meet the performance criteria
• Assist in eServices migration activities
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28. Curriculum Vitae of Ser Swee Yen Stephanie
Designation : System Engineer
Roles
Performed
: Solaris Engineer / LDAP Engineer / Load Test Engineer
Duration : 01-Apr-2000 – 01-Jul-2001
Project 25 : NCS - Public Service Infrastructure (Ministry of Finance of
Singapore)
Project Description : The first Government-wide infrastructure - Internet-based service delivery
infrastructure in Singapore which provides an integrated development and
deployment environment for agency to rapidly deliver Government e-
Services.
Period : 01 Apr 2000 - 01 May 2001
Position/Role : Technical System Engineer
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29. Curriculum Vitae of Ser Swee Yen Stephanie
Project 25 : NCS - Public Service Infrastructure (Ministry of Finance of
Singapore)
Responsibilities :
• Setup and configure the Public Service Infrastructure to host the
agency eServices
• Perform PSi Data and Agency user repository on the Master / Slave
for iPlanet Directory Configuration
• Performed middleware (iPlanet Web Server, iPlanet Application Server
and iPlanet Directory Server) installation, configuration and configure
session failover on iPlanet Application Cluster to ensure service
availability
• Deploy the PSi Infrastructure Application to allow the agency create the
necessary e-Services on PSi Infrastructure
• Setup the Load Test Environment and assist the application team to
script the load test scenario cases for conducting the application load
test
• Involve in performance tuning to ascertain the system met 5 seconds
response time as stated in the Tender Specifications.
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30. Curriculum Vitae of Ser Swee Yen Stephanie
EDUCATION
Highest Education Period Discipline/University
(Degree) in Computer Science 1997 IT / Kolej Damansara Utama
Professional Qualifications / Certification
# Certification
1 ITIL V3 Foundation
2 ITIL V3 Expert Certification
3 ISO/IEC 20000 Practitioner
4 Certified Solaris Administrator
5 Certified CheckPoint Firewall Administrator
Training Attended
# Training Attended
1 Technical Track
• The Open Group Architecture Framework (TOGAF)
• Solaris 8 ; Solaris 9
• Oracle 9
• Oracle Real Application Cluster
•
2 Management Track
• Leading Strategy into Action
• Service Up
• Writing Dynamics
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