The document outlines the vision for the consumer experience in 2020, emphasizing informed and demanding consumers who will influence new ownership and transaction methods across various sectors, including automotive, healthcare, BFSI, and telecom. It highlights the importance of technological innovation and consumer-centric strategies in shaping the future of these industries while addressing the challenge of bridging the urban-rural divide in healthcare. The upcoming Enterprise 3.0 conference will focus on these themes, bringing together CIOs from leading companies to discuss sector-specific strategies and the evolving demands of consumers.