VDC's Self-Service and Customer Interaction Management Solutions research will provide:' In-depth analysis of the North America market opportunity for customer interaction management, with detailedmarket definitions and segmentations for each of the three vertical markets under study, including: marketsegments, applications, installation environments, and populations supported' Market penetration scenarios, estimates and forecasts for self-service and CIM solutions in three key markets' Enterprise users' technical and commercial requirements and preferences, including investment drivers andkey value propositions, applications, technical requirements and preferences' Selection criteria for solution OEMs and systems integrators' Analysis of the structure of the self-service and CIM solutions supplier community, including leading andemerging supplier market share, position, direction and profiles' Discussion of key issues, forces and trends creating demand for, or presenting barriers to, deployment of selfserviceand CIM solutions, including current economic conditions and changes in vertical market businessmodel requirements

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Self-Service and Customer Interaction Management (CIM) Solution
Opportunities and Requirements: Volume 3: Health Care Services
Published on March 2009
Report Summary
VDC's Self-Service and Customer Interaction Management Solutions research will provide:
' In-depth analysis of the North America market opportunity for customer interaction management, with detailed
market definitions and segmentations for each of the three vertical markets under study, including: market
segments, applications, installation environments, and populations supported
' Market penetration scenarios, estimates and forecasts for self-service and CIM solutions in three key markets
' Enterprise users' technical and commercial requirements and preferences, including investment drivers and
key value propositions, applications, technical requirements and preferences
' Selection criteria for solution OEMs and systems integrators
' Analysis of the structure of the self-service and CIM solutions supplier community, including leading and
emerging supplier market share, position, direction and profiles
' Discussion of key issues, forces and trends creating demand for, or presenting barriers to, deployment of selfservice
and CIM solutions, including current economic conditions and changes in vertical market business
model requirements
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