A simple introduction to using questions with the idea of encouraging you to think of, and ask, more. In this way you will develop greater depth in conversations and understand more.
Talk to the People: Customer Interviews for Content StrategistsKerry-Anne Gilowey
I gave this talk at Confab London in March 2013, and again at the New York City Content Strategy Meetup in April 2013.
We can pore over detailed web analytics, review demographic charts, and devise colourful personas to guide our work, but until we’ve actually spoken to our customers—preferably face-to-face—we won’t truly understand their needs.
Interviewing customers requires a balance of empathy and objectivity. We need to learn how to ask the right questions, interpret the answers, and consequently create more effective content.
Friday Class
Friday, September 20, 2013
Links:
Reasons to Say Salam- http://www.inter-islam.org/RightsDuties/slm.htm
Reasons to Say Allah/Khuda Hafiz- http://www.islamhelpline.com/node/196
Backbiting- A Belittled Sin- http://www.youtube.com/watch?v=APUjPqFFFIo
How to Make 70 Excuses for Other People- http://www.youtube.com/watch?v=VRipa6KII-0
This is my cover letter for Nathan Young. To see the gif's in action, see my Buzzfeed article at: http://www.buzzfeed.com/nathany428df6acd/12-awesome-reasons-nathan-young-would-be-the-perfe-tk1t
Talk to the People: Customer Interviews for Content StrategistsKerry-Anne Gilowey
I gave this talk at Confab London in March 2013, and again at the New York City Content Strategy Meetup in April 2013.
We can pore over detailed web analytics, review demographic charts, and devise colourful personas to guide our work, but until we’ve actually spoken to our customers—preferably face-to-face—we won’t truly understand their needs.
Interviewing customers requires a balance of empathy and objectivity. We need to learn how to ask the right questions, interpret the answers, and consequently create more effective content.
Friday Class
Friday, September 20, 2013
Links:
Reasons to Say Salam- http://www.inter-islam.org/RightsDuties/slm.htm
Reasons to Say Allah/Khuda Hafiz- http://www.islamhelpline.com/node/196
Backbiting- A Belittled Sin- http://www.youtube.com/watch?v=APUjPqFFFIo
How to Make 70 Excuses for Other People- http://www.youtube.com/watch?v=VRipa6KII-0
This is my cover letter for Nathan Young. To see the gif's in action, see my Buzzfeed article at: http://www.buzzfeed.com/nathany428df6acd/12-awesome-reasons-nathan-young-would-be-the-perfe-tk1t
Survey after survey lists The Fear of Public Speaking at the top of the ‘Fear List’ most people have. Some say they would rather die than stand in front of an audience and deliver a speech. This is unfortunate because it holds many back from reaching their potential.
Up to seventy-five percent of the population, to one degree, or another, has this dread.
How To Turbo Charge Your Personal MagnetismGeorge Hutton
http://mindpersuasion.com/ir/
Being able to resonate with others is an incredible skill that will make you much more persuasive, seductive,and charismatic. The good news is that it is incredibly easy to learn. Find Out How: http://mindpersuasion.com/ir/
Pastor Elio Marrocco's "The Glory Of Jesus' Power" sermon at New Life Christian Church on October 13, 2013. You can learn more about New Life Christian Church here: http://www.newlifecc.ca
CONTENTS
1. THE GLORY OF GOD based on Rev. 21:9-21
2. THE KNOWLEDGE OF GOD based on II Pet. 1:2
3. GOD IS HOLY Based on Psa. 99
4. GOD IS LIGHT based on I John 1:5
5. GOD IS LOVE based on I John 4:7-12
6. GOD IS MERCIFUL based on Acts 17:16-34
7. GOD IS OMNIPOTENT PART 1 Based on Rev. 1:1-8
8. GOD IN OMNIPOTENT PART 2
9. GOD IS OMNISCIENT MATT. 11:20-24
10 GOD IS OMNISCIENT PART 2
11. GOD IS MERCIFUL Based on Ps. 51:1
12. GOD IS AN AWESOME GOD Based on Psa. 99:1f
13. GOD IS OUR FRIEND Based on Luke 15:11-32
14. ROCK OF AGES Based on Psa. 61
Check-list worship might make us feel like we’ve done what we have to, but what God desires is that we be a living sacrifice, and that we be devoted to Him and His people. This lesson reminds us to change our attitude about worship so that we can grow. This lesson is from Brian Haines ( http://www.sunsetchurchofchrist.net ), with some changes made by me.
Why are we here, what are we to be doing, where are we going? These and many other questions often fill our minds. But there is only one thing that can truly fill our whole being!
Survey after survey lists The Fear of Public Speaking at the top of the ‘Fear List’ most people have. Some say they would rather die than stand in front of an audience and deliver a speech. This is unfortunate because it holds many back from reaching their potential.
Up to seventy-five percent of the population, to one degree, or another, has this dread.
How To Turbo Charge Your Personal MagnetismGeorge Hutton
http://mindpersuasion.com/ir/
Being able to resonate with others is an incredible skill that will make you much more persuasive, seductive,and charismatic. The good news is that it is incredibly easy to learn. Find Out How: http://mindpersuasion.com/ir/
Pastor Elio Marrocco's "The Glory Of Jesus' Power" sermon at New Life Christian Church on October 13, 2013. You can learn more about New Life Christian Church here: http://www.newlifecc.ca
CONTENTS
1. THE GLORY OF GOD based on Rev. 21:9-21
2. THE KNOWLEDGE OF GOD based on II Pet. 1:2
3. GOD IS HOLY Based on Psa. 99
4. GOD IS LIGHT based on I John 1:5
5. GOD IS LOVE based on I John 4:7-12
6. GOD IS MERCIFUL based on Acts 17:16-34
7. GOD IS OMNIPOTENT PART 1 Based on Rev. 1:1-8
8. GOD IN OMNIPOTENT PART 2
9. GOD IS OMNISCIENT MATT. 11:20-24
10 GOD IS OMNISCIENT PART 2
11. GOD IS MERCIFUL Based on Ps. 51:1
12. GOD IS AN AWESOME GOD Based on Psa. 99:1f
13. GOD IS OUR FRIEND Based on Luke 15:11-32
14. ROCK OF AGES Based on Psa. 61
Check-list worship might make us feel like we’ve done what we have to, but what God desires is that we be a living sacrifice, and that we be devoted to Him and His people. This lesson reminds us to change our attitude about worship so that we can grow. This lesson is from Brian Haines ( http://www.sunsetchurchofchrist.net ), with some changes made by me.
Why are we here, what are we to be doing, where are we going? These and many other questions often fill our minds. But there is only one thing that can truly fill our whole being!
It is the skill of asking the right type of questions, to the right person at the right time and in the right environment.
"The power of questioning is the basis of all human progress"
Is is rightly said, "Judge a man by his questions rather than by his answers".
Keep it Simple Stupid - Simplicity gets you the best resultsEmployment Crossing
You need to keep things as simple as possible. The ability to take complex ideas and explain them to people in a simple and straightforward way is something that is a real skill and something not a lot of people can do.
Making converts, gaining decisions, does not equal making disciples. It is essential we look at the right ideas, in the right way to make real disciples of King Jesus.
It is common to refer to the process of maturing as a disciple as spiritual formation. Here, based upon work by Greg Ogden, I give a four stage process for growing into maturity, and fruitfulness, as a follower of King Jesus.
Jesus expected a process of change, growth and development in the life of his followers. Many writers suggest a three or four stage process. A four stage process is outlined here, along with personal challenge / application.
Disciple-Making, according to Greg Ogden requires at least tow major factors: Internalisation and Multiplication. This presentation adds to his ideas with some scripture and illustrative ideas challenging followers of Christ to become, and make, disciples in his image.
Name someone...who has impacted your life.
Disiple-making is a deliberate act requiring discipline and dedication
“Discipleship is all about living the life together rather than just one structured meeting each week” Chan
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
9. "The early bird catches
the worm."
You should wake up and
start work early if you want
to succeed.
Often used to encourage
“lazy” people to get up.
Success comes to those
who prepare well and put
in effort.
10. "A watched pot never
boils."
Time feels longer when
you're waiting for
something to happen.
If something takes time
to finish, don't watch it
too closely because it
will seem like it's
taking forever.
11. "Actions speak louder than words."
What people do is more important than
what they say.
Saying that you'll do something doesn't
mean much. Actually doing it is harder
and more meaningful.
12. "If it ain't broke,
don't fix it."
Don't try to improve
something that
already works fairly
well. You'll probably
end up causing new
problems.
13. "Too many cooks
spoil the broth."
Where there are too
many people trying to
do something, they
make a mess of it.
14. QUESTIONS
A WISE MAN CAN
LEARN MORE FROM A
FOOLISH QUESTION
THAN A FOOL CAN
FROM WISE ANSWER
15. QUESTIONS
“Judge a man by his
questions rather than
by his answers.”
Voltaire
16. He who asks a
question is a fool for
five minutes; he who
does not ask a
question remains a
fool forever.
Chinese Proverb
17. When you are with really wise people,
what is the best way to learn from them?
Mike Maddock suggests that this is the
best thing to ask:
If you were me, what questions would
you be asking?
http://www.forbes.com/sites/mikemaddock/2013/07/09/the-best-question-to-ask-people-who-are-really-smart-so-you-can-learn-from-them/
18. What is the best
question you can
think to ask these
people?
http://www.forbes.com/sites/mikemaddock/2013/07/09/the-best-question-to-ask-people-who-are-really-smart-so-you-can-learn-from-them/
19. What is the best
question you can
think to ask these
people?
http://www.forbes.com/sites/mikemaddock/2013/07/09/the-best-question-to-ask-people-who-are-really-smart-so-you-can-learn-from-them/
20. What is the best
question you can
think to ask these
people?
http://www.forbes.com/sites/mikemaddock/2013/07/09/the-best-question-to-ask-people-who-are-really-smart-so-you-can-learn-from-them/
21. What is the best
question you can
think to ask these
people?
http://www.forbes.com/sites/mikemaddock/2013/07/09/the-best-question-to-ask-people-who-are-really-smart-so-you-can-learn-from-them/
22. THINK BEFORE YOU ASK…
• What sort of answer do
you want?
• Information (data) -
information or facts. Then
you can bring give them
your own interpretation.
23. • Opinion - “What do you
think about this, what
should we do here…?”
• Ideas - “What are the
options here…why do
you think that
happened…why did
those people do that…?”
24. • Asking great questions
takes practice
• Start asking questions and
you will improve over
time
• Consider the answers:
good answers come from
asking good questions
25.
26.
27. • Mother Teresa (1910 –1997), was a Roman
Catholic Sister and missionary.
• Born in Macedonia, family from Albania
• Founded the Missionaries of Charity: over
4,500 sisters in 133 countries.
• Run hospices and homes for people with
HIV/AIDS, leprosy and tuberculosis; soup
kitchens; dispensaries and mobile clinics;
children's and family counselling
programmes; orphanages; and schools.
• Members must adhere to the vows of
chastity, poverty, obedience, to give
"wholehearted free service to the poorest
of the poor".
• Received the 1979 Nobel Peace Prize.
28.
29. • Albert Einstein 1879 – 18 1955
• German-born theoretical
physicist and philosopher of
science.
• He developed the general
theory of relativity.
• Best known for E = mc2
• He received the 1921 Nobel
Prize in Physics "for his services
to theoretical physics, and
especially for his discovery of the
law of the photoelectric effect".
30.
31. • The Mona Lisa (La Gioconda in
Italian; La Joconde in French)
has been acclaimed as "the best
known, the most visited, the
most written about, the most
sung about, the most parodied
work of art in the world".
• Thought to be Lisa Gherardini,
wife of Francesco del Giocondo
• Painted 1503-1506
• On display at The Louvre
museum in Paris since 1797.
32.
33.
34.
35. • Adolf Hitler (German 1889–
1945)
• Austrian-born
• Leader of the Nazi Party
• Chancellor of Germany
1933-1945, dictator of Nazi
Germany 1934-1945.
• Decorated veteran of WW I
• His regime was responsible
for the genocide of at least
5.5 million Jews
36. “YES / NO” QUESTIONS
Questions that can be
answered with a YES or NO
give limited possibility for
conversation without a follow
up question being used.
Would you like to…should we
eat here…is that…are you…
do you think…
37. 20 QUESTIONS / GUESS WHO
You are given the identity of a real
person who was / is “well known”
written on it.
Each person will sit in a chair with
their back to the screen so that they
cannot see the image of who they
are.
Ask questions of the rest of the
group to try to find out who you are.
38. For example you can ask,
"Am I a female?”
“Do I act?”
“Did I discover something?”
Only questions that can be answered yes or
no are allowed
The questions cannot be either/or questions
like "Am I male or female?”
You have to ask the other people in turn.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49. For each person:
1. Identify them
2. Think of a good
question you would ask
them
50.
51.
52.
53.
54.
55.
56.
57. Open-ended questions have a variety of
possible answers;
- help us to gain insight and information.
- make people give more thought to
their answers
To develop a more meaningful
conversation you could ask questions
starting with…
59. …who
Is used in asking about
a person or people:
Who opened the
door?
Who is your favourite
preacher?
60. …what
Used in asking for information:
What is your name?
Used in asking for repetition or
confirmation:
What did you say?
You did what?
61. …where
Is used asking about a place or
position:
Where do they live?
Where did they finish in the league
last year?
62. …when
Used in asking about time:
When did he leave?
When will the train arrive?
63. Often when someone is
serving you a drink they
might say, “Say when”
This means tell me when to
stop filling your glass
64. …how
Used in asking about manner:
How does this work?
or about condition/quality:
How was your exam? (did your
exam go)
65. …how
Used in asking about manner:
How does this work?
or about condition/quality:
How was your exam? (did your
exam go)
66. …how
Used in asking about manner:
How does this work?
or about condition/quality:
How was your exam? (did your
exam go)
67.
68.
69. …why
Used in asking for a reason:
Why do you say that?
Why did no one listen to the
teacher?
Why do you think that?
70. ASK MORE QUESTIONS
Ask follow-up questions (unless you only
want facts).
For example,
“What makes you say that?”
“Why do you think that?”
“I didn't see you last week…”
“What was the most exciting /interesting
thing that happened to you…”
71. SILENCE CAN HELP
Ask a question.
Wait for a response.
Listen
Wait again.
Often the person you
questioned has more
information and will bring it out
when you wait for it.
72. SILENCE CAN HELP
You have to be comfortable
with silence though!
People feel a need to fill silence
with noise - often they will then
bring out a critical bit of
information.
Used by police and military
interrogators.
73. LISTEN - REALLY LISTEN!
“Don’t Interrupt”
Interrupting:
- suggests you don't value
what they are saying
- stops their train of
thought
- directs the conversation
the way you want it to go
74. LISTEN - REALLY LISTEN!
Listen until they stop or
there is a convenient pause
- at that point speak, clarify,
ask, comment…
75.
76.
77. WEBLIOGRAPHY
I look at numerous sources in compiling teaching - here are a few
used as I prepared this:
http://www.lifehack.org/articles/communication/how-amazingly-good-
asking-questions.html
http://stackoverflow.com/help/how-to-ask
http://www.forbes.com/sites/mikemaddock/2013/07/09/the-best-question-
to-ask-people-who-are-really-smart-so-you-can-learn-from-
them/
Read more : http://www.ehow.com/how_4510400_play-who-am-i-party.
html