Artificial Intelligence Case Study

2. Customer Profile:
In the late ‘90s, Michael E. Locher, an industry visionary and forward-thinker, began his business Business Situation:
plan for Enterprise Integration, believing he could provide world-class network and security Enterprise Integration needed a customized
operations with a proactive services foundation to revolutionize a very much costly, painful and application that would automate monitoring
applications, networks, and put data into
reactive IT component of local and national businesses. He left his corporate technology job,
usable executable decision making forms.
where he had enjoyed great success, winning more than 30 performance awards, and opened
the doors of EI in 1998 with a plan and a prayer.
Michael maintained his extensive client relationship base, a handful of loyalists and a clear idea
of what he wanted EI to be – a service-based, IT solutions provider built on relationships,
integrity and commitment. The company persevered through all of the typical (and some not so
typical) trials and tribulations of a new business, through both good and tough times, always
keeping in the forefront the vision: creating a proactive approach to IT.
Solution:
A decade and a half later, EI is an industry leader in IT Managed Services with a strong vision
Global Infonet partnered with Enterprise
and leadership team and a proven history of success. EI provides proactive IT solutions to all
Integration, an industry leader in IT Managed
types of clients – from the local non-profit to the Fortune 500 company with locations around the Services to develop “Service Delivery
globe. We are partnered with industry leaders: Microsoft Gold Partner, Citrix Access Solution Intelligence™”, or ”SDI™”. “SDI” is
Provider, Cisco Premier Partner and we are a member of the MSP (Managed Service Provider) an artificial intelligence application that
Alliance. monitors systems and predictability of issues
and logs tickets to resolve the issues. “SDI”
attends to issues before they happen.
Because of Michael’s insight, vision and dedication as well as the support and tireless efforts of
the team he hand-selected to guide the company, he has grown the business from an office of 5 “SDI” is more than a toolset, it is an IT
people to 240 employees with a bright future for the organization and its customers. revolution.
Website: http://www.entint.com/
9485 Regenc y Square Blvd, Ste 330 | Jack sonville, FL 32225 | P: (904) 724 -8880 | F: (904) 7 24 -8884
WWW .GLOBAL-INFONET.C OM

3. Service Delivery Intelligence™
or
“SDI” ™
Service Delivery Intelligence™, or “SDI” ™, is a
symphony of skilled people, automated processes and intelligent
tools harmonizing to create a simple, unified view of your entire IT
supply chain. On one end lies your end users, the energy that fuels
your business, and on the other end, your datacenter, be it
physical, virtual or cloud. Spanning the spaces in between are
hundreds or thousands of data-creating endpoints, network
devices and applications. “SDI”, our proprietary toolset, connects
and correlates your data into a humanized interface that brings
client-centricity and customer experience to the forefront of IT
Operations Management – where they have always belonged.
When the talented and innovative people at EI and Global combine
ITSM best practices with the caliber of meaningful data and
automation made possible only through “SDI” , it results in the
fastest, most economical means of IT Operational Transformation.
The individual components of EI’s “SDI” Toolset™ dovetail
together, integrating with one another and other industry-leading
tools to create a single, comprehensive intelligence engine that will
help move your business forward.
Improve Productivity: Improved Experience: Meaningful Data for Critical No more license fees:
Global Infonet & Enterprise “SDI” is an intelligence engine that Business Decisions With a custom solution from Global
Integration engineered insightful uses automated, predictable SDI’s reporting tool that transforms Infonet, there are no license fees.
tools that objectively monitor the troubleshooting to stop the cycle and the thousands of data points across You own the code.
entire IT supply chain to pinpoint drastically improve the end user the IT supply chain into concise
issues down to a single user, experience. dashboards and reports that aid
location, instance or even critical business decisions.
application process to optimize
mean time to resolution.
Transform your business with intelligent solutions offered by Global Infonet.
Global Infonet is a Jacksonville, FL based company that serves a multitude of organizations nationally. Global Infonet has experience and deep
knowledge in software engineering, artificial intelligence and delivering innovative cutting edge applications.
Our team is customer focused and consists of dedicated professionals who understand your business. We value the needs and goals of our clients and
consistently exceed their expectations.
For more information, call 904-724-8880 or visit the website at www.global-infonet.com.
9485 Regenc y Square Blvd, Ste 330 | Jack sonville, FL 32225 | P: (904) 724 -8880 | F: (904) 7 24 -8884
WWW .GLOBAL-INFONET.C OM