IT VALUE EXPERTS Company Profiles & Services (English)

©️ IT VALUE EXPERTS Inc. 2021
May 2021
Company Profile & Services
IT VALUE EXPERTS ーMaximize the value of ITー

IT VALUE EXPERTS
Company profile
2

About US
IT VALUE EXPERTS Inc.（IVE）
Founded：November 2017
Location: Shinagawa-ku, Tokyo, Japan
Services：
● Consulting Services
● Networking Service
● Insight Services
● Online Consultation Services
CEO： Tomosato (Tom) HIROKI
Website: https://iv-experts.co.jp
SNS:@ITVALUEEXPERTS
3

Mission, Vision, Value
Mission
• Maximize the value of IT by improving the management
capabilities of organizations and individuals
Vision
• Build the “Best team” of experts that has industry-leading
expertise in IT management
• Be the “Preferred partner” for CIOs and practitioners aiming to
transform its business through the utilization of IT
• Be the “Catalyst” for networking and development of the IT
management industry in Japan
Value
• Build long-term, positive relationships with customers
• Always maintain high quality standards and perform our work
with dedication.
• Live a balanced and happy life and work with energy and vigor.
Time
Level
IT Potential
4

Business Domain
5
Business
Value
Service Strategy
Demand
&
Relation
ship
Mgmt
Operate
&
Support
Planning and management
Continual
Improvement
Design &
Transition
Obtain &
Build
Portfolio Management
Sourcing
and
Vendor
Mgmt
Workforce
&
Talent
Mgmt
Security, risk, and
Compliance
UX/EX
Architecture
management
Financial
Management
Governance
Opportunity/
Demand
Organization People/Skills
KPI/Metrics Tools
Processes Culture
Knowledge Sourcing
Value
Cost
We support the value creation of services using IT and digital technologies from a management perspective.
Elements to
improve

Our Business
By making the best use of the network and expertise of our experts, we can provide end-to-end support
for the transformation of your organization's capabilities in IT management.
We support the networking of managers and practitioners involved in IT management.
Also provides up-to-date information and learning opportunities, including latest trends, to support day-to-day
decision making.
To obtain the latest information on IT management, including overseas trends We provide our customers
with valuable insights by adding our knowledge.
Facebook/twitter：＠ITVALUEEXPERTS
Networking Service
Insight Service
Consulting Service
For Companies
For Practitioners
For IT Professionals
6
To solve day-to-day problems on IT Management, ExpertNow offers efficient access with experts and utilize
expert knowledge as much as you need, anytime, anywhere.
Online Consultation Service
For Practitioners
Expert
Now

IVE Consulting
By fully leveraging IVE's capabilities and assets, we help our clients solve issues related to digital/IT management.
7
Where are we now? Where do we
want to be?
Where do I start?
We need to improve digital/IT
management in our organization!
But…
Combining IVE's capabilities and assets, We help clients solve these challenge!
Industry-leading
knowledge
Broad partner
network
IT Service ＋
Consulting Experience
Knowledge
Know-How
Vendors &
Suppliers
Broad
Experience
IVE’s Capability
Did we get there?

Transformation Framework
By utilizing our transformation framework, which is based on our IT service practice and consulting experience,
we provide service programs tailored to the stage of our clients.
IVE consulting
DESIGN &
BUILD
ASSESS
PLAN
EMBED＆
IMPROVE
Stage
Role of IT
IT Management
focus
Transition term
Stage 1
initial
Stage 2
Operational Excellence
Stage 3
Collaboration
Stage 4
agility
Stage 5
Innovation
Stabilization Standardization Automation
Engagement
with business
Strengthening
market position
Lead digital
transformation
Technology experts IT Service Delivery Professional Business Partners Strategic Partners Core competence
Provide high-performance IT services Business contribution by technology
0.5 to 1 year 0.5 to 1 year 0.5 to 1 year 1 year～
1 to 2years
Our
Services
IT Assessment Program
Transformation Planning Program
Services
Stabilization
Program
Services
Standardization
Program
Services
Automation
Program
Services
Integration
Program
Services
Acceleration
Program
Digital
Transformation
Promotion
Program
Transformation Promotion Program
Transformation Booster Program
8

Consulting Projects (example)
IVE consulting
9
Assessment
IT Capability Maturity
Assessment (IT-CMF™)
IT Process Maturity Assessment
(ITIL®)
Digital Readiness Assessment
(IT-CMF™)
Transformation Planning
IT Management Transformation
Planning
Service Management Tool
Implementation Planning
Sourcing Strategy Planning
Service
Stabilization
Problem-Solving
Advisory
IT Management
Training
Service
Standardization
Service Operation
Design
Guideline Creation
Service Management
Organization Design
Process design and Implementation
Service
Automation
Visualization & Analysis
(Value Stream Mapping)
Service Management
Tools Selection
Tools Deployment
Advisory
Service Integration
RFI / RFP Creation
Outsourcing
Vendor Selection
Establish Sourcing
Governance
Digital Transformation
Promotion
Organizational Change.
Management
Digital Operating Model
Design
Transformation Promotion
Transformation Promotion
PMO/Advisory
Digital/IT Management Training Periodic Maturity Assessment
Transformation Booster
Kickoff Booster Project Booster
Establish Service
Integration & Management
Service Intelligence
Automation Tools
Selection&Implementation
Embed &
Kaizen
Assess &
Plan
Design &
Build

IVE connect
10
We provide IT practitioners with a “Third Place” to learn and grow.
I want to know what I need to learn
I want to get networking opportunities.
I only want to get useful information.
I'd like to hear the expert’s opinion.
I need to improve my skills and
competencies efficiently!
To do so…
What are the latest frameworks?
Which frameworks are really "useful"?
IVE connect will fulfill those needs!
Insight on industry trends Book club
Networking Events Online Seminars
What are the hot topics right now?
What are the upcoming events?
Can I talk to a practitioner in the same field about the current issues?
Who is an expert in a particular area?
What are the success and failure story on this topic?
Resister here：https://iv-experts.co.jp/service/

IVE insight
©️ IT VALUE EXPERTS Inc. 2021 11
I want to know the latest trends in Japan and abroad.
I want to know how to use the framework
I want materials that are useful for my daily work.
I want to know the key points for promoting change.
Stay up-to-date with the latest trends
in IT management and I want to use
it to transform my company!
that’s why…
・What are the hot topics on IT management?
・What events are being held in Japan and abroad?
The valuable information provided by IVE will meet this need.
Industry Trends Study Groups
Technical Papers
How to use the management framework effectively?
What are the appropriate tools to support the framework?
What are the success factors for driving change?
What are the cases we can learn from other companies?
We share the latest information on IT management, including overseas trends, and provide our customers with
valuable insights by adding our own knowledge.
・Are presentation materials / Document Templates available?
＊SNS(Facebook/twitter):@ITVALUEEXPERTS
SNS* Industry journal Events IVE connect Platform
Knowledge Sharing

Online Consultation Service:Expert NOW
Expert NOW is an online service platform that connects "experts" with individual customers.
Online consultation for IT and digital-based services is available.
Individual
customers
Expert
Matching
through a
menu of
services
Automated
Scheduling
Automated
Billing &
payment
Provision of knowledge, experience, and networks New
customers
Reward
Service Usage
Efficient
Operation
Time
Knowledge
and knowhow
Solve your
problems
Expert Now
12

Our Capability
We combine the capabilities of IVE experts to help our clients solve their problems.
Broad experience
Business Partners
and Suppliers
Industry-leading
knowledge
Knowledge
Know-how
IVE’s
Capability
13
Number of frameworks/methodologies used
Number of relevant certifications
Number of publications, technical papers
and presentations
Number of clients supported
Number of IT management related projects
Number of industry associations involved
Number of products and solutions utilized
Number of vendors available for referral
69
15 industries/
170 clients
290+
40
30
7
25
46
Broad partner
network
IT Service＋
Consulting Experience

■Publications
Participated in publishing activities (review of Japanese translation) of ITIL® books, the standard for ITSM
ITIL® V3 "Continuous Service Improvement".
ITIL® 2011 Edition "Service Strategy".
ITIL® 2011 Edition "Service Design".
ITIL® 2011 Edition "Service Operation".
■Presentations & Lectures
・Gartner: Outsourcing & IT Management Summit
・itSMF Japan： Numerous conference and seminar presentations
・IIT Association of Japan: Study Group Forum and many others
■Group Activities
• Director of itSMF Japan, an IT management industry organization, and member of the organization
• Vice-Chair/Member of the itSMF study groups
• Member of IT Association (Japan Information Technology AssociationJiIT), an IT management promotion
organization
• Contributor, IVI, an IT management standards research and development organization (Ireland)
■Contributions
• ItSMF Japan Contribution of paper Awards
ITSM: Special Award in 2012 ・DevOps: Excellence Award in 2013, Special Award in 2015
Robotics/Sourcing: 2014 Grand Prize, published in 2017
IT Capability: 2016 Grand Prize/ Excellence Award - PM: 2016 Excellence Award
Assessment Standard: 2016 Award of Excellence ・Strategic SLA: 2018 Award of Excellence
Contribution to the IT Industry
14

CEO Profile
Area of expertise/knowledge:
• IT service management (strategy, design, migration, operation,
• improvement)
• IT Governance
• IT Outsourcing
• IT Operations Management
• Cloud Service Management
• Project Management
• IT Capability Management
Qualifications:
• ITIL® V2 Manager / ITIL® V3 Expert / ITIL4 Managing Professional
• Project Management Professional (PMP®)
• CCC Professional Cloud Service Manager
• Certified Information Systems Auditor (CISA)
• IT-CMFTM Professional Certificate
• VeriSM™ Professional
• Sourcing Governance Foundation
• PRINCE2® Foundation
• RESILIATM Foundation
• SIAM™ Foundation
• ServiceNow Certified System Administrator
• Service Quality Management foundation (ISO/IEC 20000)
• TOEIC Score: 935 (2013)
• SAMAC Certified License Manager
• IAITAM Certified Software Asset Management Manager
Japanese, English
CEO
Tomosato Hiroki
Work Experience：
• 2003 - 2008 Worked for a global IT service provider in Japan,
where he was involved in IT infrastructure, application
operation and monitoring, project management, and service
planning and management.
• 2008 - 2017 Engaged in consulting work related to IT
management at a Japanese consulting firm. In addition, he
has been the leader of the IT Service Management Practice
Team since 2015 (15 team members).
• Led more than 200 IT management-related projects
(assessment, change planning, organization and process
design, tool implementation, Kaizen advisory, etc.)
Industry Activities:
• Director, itSMF Japan, ITSM industry association (2017-
present)
• Member of DX-related WG, Ministry of Economy, Trade and
Industry (2018)
• ItSMFJapan Seminar Presentation (2017, 2018, 2019,2020)
Profile
Name
Title
Language
15

Consulting Service Menu
16

Consulting Service
With IT service management as our core domain, we support the establishment of capabilities necessary for
value creation through IT and digital.
IVE consulting
17
IT
Capability
IT Service
Management
Digital
Capability
Transformation
Capability

Digital
Capability
Service Menu
We provide consulting services to promote capability building that leads to value creation through IT and digital.
IVE consulting
18
Organizational Change
Mgt & Training
Sourcing ＆
Service Integration
IT & Software Asset
Management
Service Intelligence
Digital Operating
Model Design
IT Service Offering
Design & Promotion
IT Value Bridge
IT Business
Management
Security Risk
Management
Computertised
System Validation
IT Service
Management
IT
Capability
Transformation
Capability
Value
creation
through
digital & IT

Service Menu - IT Capability(1/2)
IVE consulting
19
IT & Software Asset
Management
IT Business
Management
IT Service
Management
Reactive, non-reliable IT operation
High-performance IT services
Menu
Service Value proposition
⚫ITSM Assessment
⚫ITSM Improvement Planning
⚫ITSM Organization Design (SMO)
⚫ITSM Process Design
⚫ITSM tools Implementation
⚫Continuous Improvement Advisory
⚫ITBM Assessment
⚫ITBM Improvement Planning
⚫ITBM Process Design
⚫ITBM tools Implementation
⚫Management Reporting Improvement
⚫ITBM Analysis Advisory
⚫Establish SW Asset Mgmt Governance
⚫Asset Management Process Design
⚫Software License Optimization
⚫Software Audit Defense
⚫Asset Mgmt Tools Implementation
⚫Asset Management Managed Services
Non-reliable data for IT management
Business-IT Alignment based on the
visualized management data
Uncontrolled IT/software assets
Optimized IT/software assets
Powered by

Service Menu - IT Capability(2/2)
IVE consulting
20
Security incidents keep on increasing
Security resilient organization
⚫IT Security Assessment
⚫IT Security Improvement Planning
⚫IT Security Mgmt Process Improvement
⚫IT Security Mgmt Tools Implementation
⚫CSIRT Design, Establishment & Improvement
⚫P-SOC Design, Establishment & Improvement
⚫Offering comprehensive support
⚫Offering Engagement Support
⚫Offerings Delivery Support
⚫Practical Training on CSV compliance
⚫CSV Implementation Advisory
⚫CSV Activities Promotion Support
⚫CSV Compliant Procedures / operational
standards Creation
⚫CSV Compliant Operational Design
Offerings that have not been established
IT service offerings appealing to customers
Unclear Minimum Viable CSV
Appropriate and efficient CSV support
IT Service Offering
Design & Promotion
Security Risk
Management
Computerized System
Validation
Menu

Service Menu - Digital Capability & Transformation Capability
IVE consulting
21
Rigid and obsolete IT operating model
Digital operating model driving digital
transformation
⚫Digital Capability Assessment
⚫Digital and IT Org Transformation Planning
⚫Agile Capability Establishment
⚫Cloud Service Management
⚫Digital Organization Design
⚫Organizational Change Management
Outsourcing without governance
Value co-creation with the suitable partners
Menu
Sourcing ＆
Service Integration
Digital Operating
Model Design
⚫Outsourcing Assessment
⚫Outsourcing Vendor Selection
⚫Establish Sourcing Governance
⚫Service Integration Model Establishment
⚫Service Integrator Managed Service
⚫Sourcing Improvement Advisory
⚫Project PMO support
⚫Product Owner Support
⚫Service Management Advisory
Projects are not progressed or succeeded
Projects that meet management
expectations
IT Value Bridge

EOF
22
IT VALUE EXPERTS Inc.
Contact: info@iv-experts.co.jp
Website: https://www.iv-experts.co.jp/
SNS:@ITVALUEEXPERTS

IT VALUE EXPERTS Company Profiles & Services (English)

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