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Scaling Online ML
Predictions at
DoorDash
Hien Luu & Arbaz Khan
ML Platform, DoorDash
Agenda
▪ DoorDash Marketplace
▪ ML @ DoorDash
▪ ML Platform Journey
▪ Scaling ML Online Predictions
▪ Lessons Learned & Future Work
DoorDash Marketplace
DoorDash Marketplace
Our mission is to grow and empower local economies
DoorDash Marketplace
Delivery & Pickup DashPass Subscription
Convenience & Grocery
DoorDash Marketplace
Logistics Platform
DoorDash Marketplace
Three-sided Marketplace - Flywheel Effect
DoorDash Marketplace
Three-sided Marketplace - Flywheel Effect
DoorDash Marketplace
Three-sided Marketplace - Flywheel Effect
DoorDash Marketplace
Flywheel Effect
Merchant Dasher
Consumer
DoorDash
Flywheel
Machine Learning @ DoorDash
Food Order Lifecycle
Step 2
Order Checkout
Step 3
Dispatching Order
Step 4
Delivering Order
Creating Order
Step 1
Creating Order
Creating Order
Step 1
Recommendation
&
Search
Promotion
Order Checkout
Recommendation
Step 2
Order Checkout
Fraud
Dispatching Order
Step 3
Dispatching Order
Merchants
Dashers
Delivering Order
Step 4
Delivering Order
Consumers
Machine Learning Platform Journey
DS/ML Fraud
….
Machine Learning Platform Journey
Centralized
ML
Platform
DS/ML Cx
DS/ML Mx
DS/ML Lx
DS/ML Fraud
….
Machine Learning Platform Journey
ML Platform Pillars
Feature
Engineering
Model
Training
Model
Prediction
Model
Management
ML Insights
Think big, but start small
Machine Learning Platform Journey
Feature
Service
Feature
Store
(Redis)
Online Prediction
Service
Real-time
Features
Historical Features
Feature
Engineering
Production Systems
Machine Learning Platform Journey
Model Training
Service
Model Store
Online
Prediction
Service
Model
Training &
Management
Python
Python
Python
Machine Learning Platform Journey
Feature
Store
(Redis)
Online Prediction
Service
Prediction
Results
Model
Prediction
Model Store
Prediction Requests
Load models
Fetch features
Scaling Online Predictions
Scaling Online Predictions
Isn’t it same as scaling any other
microservice?
Scaling Online Predictions
Larger payloads
Heavier computations
Production + Experiment traffic
Near real-time auditing
Challenges of scaling
Ok but what do you mean by scaling?
Users
DSML Microservices
Business vector created by macrovector - www.freepik.com
Users
DSML Microservices
Business vector created by macrovector - www.freepik.com
- more models
- new features
- more experiments
Users
DSML Microservices
Business vector created by macrovector - www.freepik.com
- higher request
throughput
- more uptime
- more models
- new features
- more experiments
Four phases of scaling
I II III IV
User
Isolation
Optimize to
survive
Uh-oh
Infrastructure
Happy
Horizontal
Scaling
Phase I: Happy Horizontal Scaling
Prediction
Store
Prediction
Microservice
Feature Store
Metrics
Model Store
Phase I: Happy Horizontal Scaling
peak
predictions /
sec
Use Case Latency
Dasher Dispatch 133.194 ms
delivery-predictors 103.838 ms
Feed ranking 33.146 ms
Item Recommendation 28.631 ms
ETA prediction 11.889 ms
Kitchen capacity 2.163 ms
Phase II: User isolation
Strategies of User isolation
All in One
Strategies of User isolation
All in One
One service
per model
Strategies of User isolation
All in One
One service
per model
Hybrid
Strategies of User isolation
Is hybrid isolation the way to go always?
How far hybrid isolation took your scaling
attempts?
Hitting the limits
peak
predictions /
sec
Prediction
Store
Model Store
Metrics
Prediction
Microservice
Feature
Store
Prediction
Microservice
Feature
Store
Prediction
Microservice
Feature
Store
Model Store
Phase III: Optimize to survive
Hitting the limits
peak
predictions /
sec
Prediction
Store
Model Store
Metrics
Prediction
Microservice
Feature
Store
Prediction
Microservice
Feature
Store
Prediction
Microservice
Feature
Store
Model Store
Microservice optimizations
Parameter
tuning
Runtime
optimizations
Load testing
Latency
profiling
OBSERVE ITERATE
Feature Store optimizations
Schema
Redesign
Benchmarking
OBSERVE ITERATE
peak
predictions /
sec
Prediction
Store
Model Store
Metrics
Prediction
Microservice
Feature
Store
V2
Prediction
Microservic
e
Feature
Store
Prediction
Microservic
e
Feature
Store
Model Store
peak
predictions /
sec
Prediction
Store
Model Store
Metrics
Prediction
Microservice
Feature
Store
V2
Prediction
Microservic
e
Feature
Store
Prediction
Microservic
e
Feature
Store
Model Store
Phase IV: Uh-oh infrastructure!!
Stifled infrastructure
- Splunk quota exceeded
- Wavefront metrics limit breached
- Blocked by Segment for sending “too many” events
- High Service Discovery (Consul) CPU threatening a total outage
Stifled infrastructure
- Splunk quota exceeded Only essential and sampled logging
- Wavefront metrics limit breached Move to prometheus from statsd
- Blocked by Segment for sending “too many” events Use in-house Kafka streaming
instead
- High Service Discovery (Consul) CPU threatening a total outage Beef up further to
reduce number of discoverable pods
peak
predictions /
sec
Prediction
Store
Model Store
Metrics
Prediction
Microservice
Feature Store
V2
Prediction
Microservice
Feature
Store
Prediction
Microservice
Feature
Store
Prediction
Microservice
Feature
Store
V2
Model Store
Summary
• Isolate use cases wherever possible
• Scaling out always will either bust budgets or stop helping
• Pen down infrastructure dependencies and implications
Lessons Learned
• Happy path and unhappy less happy path
• Customer obsession
• Big vision, but build incrementally
Future Work
● More microservice optimizations
● Generalized model serving
○ NLP & Image recognition
● Unified prediction client
https://doordash.engineering/category/data-science-and-machine-learning
Thank you

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