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Sandler L. Bryson
200 NC 54 West, Apt L-302
Carrboro, NC 27510
(919) 357-2849
Sandler_b@Yahoo.com
Professional Experience
Biogen Idec 02/28/2008-Present
Compliance Coordinator
-Assigned regional territories and case load: Interacts with medical offices, infusion sites/hospitals,
and patients to ensure compliancy to the REMS (Risk Evaluation Management) Program.
-Investigates deviations to the REMS Program performed by doctor’s offices and infusions sites
and provides corrective feedback as necessary. Manages non-complaint territories to increase
compliancy.
-Part of the TAL (Team Action Leader) group focused on internal compliancy and RISKMAP
goals.
-Content Writer for the compliance team and worked on the Document Review Committee to assure
quality and consistency of REMS and Tysabri related documents.
-Maintains and manages the obligations of Tysabri RISKMAP by gathering and processing
monthly pre-infusion patient checklist data, tracking infusions and patient health status, reporting
adverse events, and increasing TOL (TOUCH Online) utilization. Requests reauthorization and
discontinuation data from prescribing physicians and follows up with patients who are late
receiving infusions.
-Founding member of PBI documentation project that codified standardized notes across
departments within Patient Services.
Verizon Enterprise Solutions (MCI/Worldcom) 09/05-02/2008
Customer Data Technician:
-Opened, tracked, escalated and provided status on tickets.
-Saved company money and resources via keeping critically assigned tickets within SLA (Service
Level Agreement) specifications.
-Performed preliminary diagnostics on data and voice circuits, faxes, telephone lines, video phone,
intranet, and internet products.
-Handled Voice Over Internet Protocol issues. Handled inbound and outbound phone inquiries,
documented each call thoroughly and accurately within a call center environment.
-Corresponded with management, service managers, account teams, colleagues and customers via
email. Provided prompt and courteous service all within an ISO certified environment.
Education
The Evergreen State College, Olympia, WA, 03/98-09/99 (Graduated)
Bachelor of Arts (English)
Highline Community College, Des Moines, WA 09/96-05/97 (Graduated)
Associate of Arts (English/Western Philosophy)

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SBResume1

  • 1. Sandler L. Bryson 200 NC 54 West, Apt L-302 Carrboro, NC 27510 (919) 357-2849 Sandler_b@Yahoo.com Professional Experience Biogen Idec 02/28/2008-Present Compliance Coordinator -Assigned regional territories and case load: Interacts with medical offices, infusion sites/hospitals, and patients to ensure compliancy to the REMS (Risk Evaluation Management) Program. -Investigates deviations to the REMS Program performed by doctor’s offices and infusions sites and provides corrective feedback as necessary. Manages non-complaint territories to increase compliancy. -Part of the TAL (Team Action Leader) group focused on internal compliancy and RISKMAP goals. -Content Writer for the compliance team and worked on the Document Review Committee to assure quality and consistency of REMS and Tysabri related documents. -Maintains and manages the obligations of Tysabri RISKMAP by gathering and processing monthly pre-infusion patient checklist data, tracking infusions and patient health status, reporting adverse events, and increasing TOL (TOUCH Online) utilization. Requests reauthorization and discontinuation data from prescribing physicians and follows up with patients who are late receiving infusions. -Founding member of PBI documentation project that codified standardized notes across departments within Patient Services. Verizon Enterprise Solutions (MCI/Worldcom) 09/05-02/2008 Customer Data Technician: -Opened, tracked, escalated and provided status on tickets. -Saved company money and resources via keeping critically assigned tickets within SLA (Service Level Agreement) specifications. -Performed preliminary diagnostics on data and voice circuits, faxes, telephone lines, video phone, intranet, and internet products. -Handled Voice Over Internet Protocol issues. Handled inbound and outbound phone inquiries, documented each call thoroughly and accurately within a call center environment. -Corresponded with management, service managers, account teams, colleagues and customers via email. Provided prompt and courteous service all within an ISO certified environment. Education The Evergreen State College, Olympia, WA, 03/98-09/99 (Graduated) Bachelor of Arts (English) Highline Community College, Des Moines, WA 09/96-05/97 (Graduated) Associate of Arts (English/Western Philosophy)